table class="Table" style="margin-left:7px;border-collapse:collapse">| SUMMARY |
| The Quality Assurance (QA) Analyst is responsible for assessing the quality of the performance of ViaPlus call and contact center employees who deal with existing and potential customers. The successful candidate will work closely with various departments to assess processes and recommend potential improvements. |
| MAJOR DUTIES AND RESPONSIBILITIES |
The following items outline the major duties and responsibilities in addition, other duties may be assigned.Austin, Texas30+ days ago p>This information reflects a base salary range that AssetMark reasonably expects to pay for the position based on a number of factors which may include job-related knowledge, skills, education, experience, and actual work location. Backed by a comprehensive suite of investment solutions and a trust company that boasts of $150B+ AUM, our platform empowers advisors to deliver exceptional service and an outstanding client experience. div class="col col-xs-7 description" id="job-description">| SUMMARY | | The Quality Assurance (QA) Analyst is responsible for assessing the quality of the performance of ViaPlus call and contact center employees who deal with existing and potential customers. The successful candidate will work closely with various departments to assess processes and recommend potential improvements. | | MAJOR DUTIES AND RESPONSIBILITIES | The following items outline the major duties and responsibilities in addition, other duties may be assigned.ol>EDF and ESF Diagnostic Quality Assurance and Certification Support: co-facilitate the diagnostic training and certification process, including supporting the facilitation of EDF and ESF Diagnostic overview and certification training; work in conjunction with the vendor to support the Effective District Framework and Effective Schools Framework Diagnostic certification process by providing relevant updates on completion and competency checks; support with monitoring the quality of diagnostic reports and the delivery of calibration sessions to ensure consistency and integrity of service across facilitators. Cross-initiative Collaboration and Alignment: facilitate cross-initiative alignment by designing and leading structured calibration sessions with internal stakeholders, while systematically collecting and synthesizing internal and external feedback to identify trends, surface inconsistencies, and drive cohesive decision-making; translate insights into actionable guidance that ensures consistent implementation, continuous improvement, and alignment to organizational priorities across initiatives. Working at Intertek means joining a global network of state-of-the-art facilities and passionate people who deliver superior customer service with a purpose of bringing quality, safety, and sustainability to life. Intertek is a world leader in the Quality Assurance market, with a proven, high-quality business model and a global network of customer-focused operations and highly engaged subject matter experts. li>Ensure assigned crews complete daily job reports, production tracking, crew hour tracking, equipment hour tracking, SLAM books, Task Hazard Analysis forms, daily safety briefings, pre-work stretching, equipment inspections, and other required documentation. Participate in regular meetings with site managers, project managers, senior project managers, general superintendents, clients, and field teams to promote best practices, resolve issues, and communicate project status. p>Brief Job Description: The PeopleSoft Financials (CAPPS Fin) Quality Assurance Analyst (Systems Analyst IV) reports to the PeopleSoft Financials (CAPPS Fin) Manager in the Administrative Application division (HHSC IT). Active Duty, Military, Reservists, Guardsmen, and Veterans: Military occupation(s) that relate to the initial selection criteria and registration or licensure requirements for this position may include, but not limited to those listed in this posting. p>Curtiss Wright Round Rock is a global engineering and design manufacture leader with just over six decades of experience designing for heavily regulated markets, such as nuclear, aerospace, oil and gas, and more. As our Quality Assurance Specialist, you will be responsible for implementing, maintaining, auditing, and improving the organization's Quality Management Systems (QMS) supporting aerospace and nuclear operations and reports to the Director of Quality. Developing training modules focused on system and product knowledge, selling skills, customer handling techniques, and problem-solving skills, and deliver these to the call center vendor partners for constant training reinforcement. • Designing and developing materials, programs, curriculum, and course-level content to support online or on-site training that will facilitate structured course requirements through classroom and self-learning options. Assists department heads and their teams to implement the (Plan-Do-Study-Act) PDSA cycle by assisting them to collect and understand the data, use the data to develop a plan, helping them understand what tasks to complete and what tests to conduct under what conditions to see if the changes have an impact, assisting them in developing visualizations of the task and test results that can be shared with the team to determine which have a positive impact, and assisting in developing methods to share the data with the frontline team to demonstrate outcomes. Implements a model for quality improvement that includes the input of the frontline staff, residents and their families, guiding and empowering staff to solve problems, avoiding duplication and waste, using the Plan-Do-Study-Act (PDSA) model for change, using data to inform and track change, developing communication strategies that build awareness and support for changes, and creating a system where all staff members have the necessary equipment, skills, and knowledge to do their jobs. li>Ensure assigned crews complete daily job reports, production tracking, crew hour tracking, equipment hour tracking, SLAM books, Task Hazard Analysis forms, daily safety briefings, pre-work stretching, equipment inspections, and other required documentation. Participate in regular meetings with site managers, project managers, senior project managers, general superintendents, clients, and field teams to promote best practices, resolve issues, and communicate project status. San Marcos, TX30+ days ago p>More about us, benefits we provide you: Salary in line with the market as well as an annual bonus target Paid Vacation, PTO, holidays Parental leave Professional development opportunities (training, career development) Gym pass, Employees perks program 401 (K) Retirement Plan (Grifols will match 100% on the first 4% of eligible compensation you contribute, and 50% on the next 2% of eligible compensation you contribute) Health insurance: Medical, Dental, Vision Travel accident insurance; Life and AD and D Insurance, Short- & Long-Term Disability Insurance Health Savings Account, Flexible Spending Account Critical Illness, Accident, Hospital Indemnity coverages Adoption benefits. • Pro-actively investigate, identify, and implement best in class Quality Systems practices and implement/manage improvement projects within the organization; (CAPA, QMP, StAR, Lean, 5S). Built in Microsoft Dynamics and deployed in the Power Platform, our Offender360 system offers our clients a comprehensive software solution to manage all processes from intake to release & supervision for Adult and Juvenile offenders. Harris Corrections is an industry-leading provider of jail management, community supervision and pre-trial software for justice and public safety agencies in North America. We’re revolutionizing how engineers operate, from analyzing complex documents to producing high-quality construction drawings, while providing actionable insights that are changing the game. Headquartered in Austin, Texas, and backed by top-tier venture capital, Inorsa is among the fastest-growing and most successful companies in the engineering tech space. Job Summary: As a Software QA Analyst, you will perform advanced and/or supervisory computer systems analysis and team lead work, administering the daily operations and activities of testing teams within the QA division of IT (Information Technology). Collaborate with the project team for sprint/release work on tasks such as providing testing effort estimates, resolving defects or issues and providing status on work assignments or issues. p>Our guiding principle is clear: to navigate the complex landscape of workforce development, our passionate team members provide unparalleled customer service and actively support the communities where we live and work. Known for our exceptional customer service, we pride ourselves on forging strong relationships within our local communities and empowering job seekers to land meaningful roles and advance their careers. Review and evaluate operational procedures, including Customer Service interactions from all communication channels, service requests, refund processing, Transponder fulfillment, outgoing correspondence, and future quality review implementations. Assists the Quality/Training Manager and Assistant Manager in auditing Key Performance Indicators (KPIs) for TTEC Operations, like outgoing correspondence and external survey results. li>Review and evaluate operational procedures, including Customer Service interactions from all communication channels, service requests, refund processing, Transponder fulfillment, outgoing correspondence, and future quality review implementations. - Assists the Quality/Training Manager and Assistant Manager in auditing Key Performance Indicators (KPIs) for TTEC Operations, like outgoing correspondence and external survey results.
div class="external-panel__trix-content external-panel__trix-content--colored" id="about-body">Headquartered in Austin, Texas, since 1996, Four Hands crafts furniture, art and décor — pieces that are all about creating space. The position requires a detail-oriented, self-managed professional who can travel regularly, lead testing initiatives, and confidently address quality issues with vendors while driving timely resolutions. Responsibilities include evaluating model behavior, prompt effectiveness, response accuracy, system reliability, as well as testing AI workflows, data pipelines, and system integrations, assist in developing automated testing strategies, supporting CI/CD pipelines, and improving regression test coverage. It is intended for applicants that have graduated with a bachelor''s degree or a master''s degree from an accredited college or university in Computer Science, Information Technology, Software Engineering, Data Science, or a closely related field awarded within the last 12 months. If you enjoy digging into requirements, validating data, identifying defects, and collaborating with technical and business teams to deliver high-quality software, we' d love to hear from you. DFPS is seeking an experienced QA Associate / Analyst 3 to support mission-critical enterprise applications serving Texans across the state. Austin, Texas30+ days ago We work with only the best American manufacturers like GAF, James Hardie, Glasswing & Fairfield Windows, and Sentrel Bath Systems just to name a few. Change is constant, but our values remain steadfast: We Lead, We Care, We Grow. DaBella is one of the top industry leaders in home improvement, growing at an unmatched rate across the US. Escalates concerns to management if expected deadlines are at risk Partners with business and other project team members to create and execute test cases and scripts from the Functional Specification Document, Business Requirements Document, and Technical Design Document Documents result from test cases and scripts Analyzes and identifies system defects through integration, regression, and performance testing Identifies, effectively communicates and documents risks and assumptions for test plans and project timelines to the management Develops test suites to validate and report ‘performance test parameters’ to management Maintains expertise in the application and use of systems, integration, and tools within the department’s scope of testing to meet and anticipate impacts to testing deliverables Develops and maintains positive working relationships with Market Participants and other departments to promote customer satisfaction Ensures the appropriate documentation and adherence to ERCOT and departmental processes and procedures within the testing team Represents the testing team at pipeline, project and other status meetings as assigned Ensures clear communication of schedules and timelines, statuses, issues, mitigations, and all other information necessary for successful testing execution Experience Expert knowledge of QTEST or any other test management tool required Progressively responsible experience in a test automation developer role required Demonstrated experience in test framework design and development required Coding experience with automated test frameworks, tools, services required Ability to effectively articulate technical challenges and solutions required Excellent communication, collaboration, reporting, analytical and problem-solving skills required Experience with SQL script development and data validation required Experience with Object Orientated Programming an experience supporting web-based applications, web services and supporting technologies preferred Experience with Java-based web application frameworks preferred Experience with planning, deployment and maintenance of Selenium grid infrastructures preferred Able to work with GUI object recognition and customization required Familiarity with common source control systems and configuration management Familiarity with advanced concepts surrounding XML, SQL Server, and Oracle RDBMS Familiarity with Agile development methodologies EXPERIENCE Sr. level - Requires minimum 5 years related work experience in excess of degree requirements EDUCATION Bachelor's Degree: Computer Science, MIS, or related field (Required) or a combination of education and experience that provides equivalent knowledge to a major in such fields is required Work Location: Required to be on-site at the Taylor facilities at least twice a week, or more based on the business needs and as determined by the Manager May select a hybrid work schedule of set days to work remote and on-site or choose to work on-site 100% of the time *Work arrangements are subject to business needs and are subject to change accordingly. ul>Graduation with a Bachelor’s degree from an accredited college or university with major course work in a field related to Chemical, Environmental, or Biological Sciences, with 24 hours of coursework being in Chemistry only or 16 hours of Chemistry, plus 16 hours of Biology/Microbiology combination with a minimum of one (1) hour of each. This position assists in the management of the quality assurance and safety program for the Laboratory Services Division, including conducting audits, monitoring lab compliance with water and wastewater regulations, conducting training classes and presentations, writing technical procedures, and assisting with management of the laboratory’s LIMS database. 7-10+ years of progressive experience in Software Quality Assurance • 3-5+ years of direct people leadership experience managing QA teams • Demonstrated experience improving QA processes within growing engineering organizations • Strong experience with automated testing frameworks (Cypress, Playwright, Selenium, etc.) • Experience working within CI/CD environments • Preferred experience operating in regulated industries (gaming, fintech, healthcare, etc.) strongly preferred • Strong analytical, communication, and cross-functional collaboration skills • Bachelor's degree in Computer Science or related field (or equivalent experience) • Strong knowledge of software development life cycle methodologies (e.g., Agile, Scrum, Waterfall) and QA best practices • Must be able to pass background check and obtain/maintain Gaming/Racing license. • Directly manage, mentor, and develop team (both junior and experienced level) of QA Analysts and Engineers • Establish clear expectations for performance, accountability, and output quality • Identify skill gaps and implement structured development plans • Foster a culture of ownership, urgency, and continuous improvement • Support succession planning and strengthen bench depth within the QA function. p>  .
- Design, develop, and maintain automated testing solutions for functional, regression, integration, performance, security, accessibility, and end-to-end testing..
Actual compensation will be determined based on job-related factors such as relevant experience, skills, education, certifications, and geographic location, in accordance with applicable laws and company policy. Today, we add value to our customers entire supply chain by transporting, storing, packaging, re-packaging, processing and clearing all types of goods. Ability to own a user story from beginning to end by working across teams with Business partners to ensure User Acceptance testing reflects business processes and workflows and is completed. Ability to determine test data needs for SIT ensuring test data with respect to synthetic data requirements and omits any personal identification (PII) data from created test data. Highland Campus, TX30 days ago We promote student success and community development by providing affordable access, through traditional and distance learning modes, to higher education and workforce training, including appropriate applied baccalaureate degrees, in our service area. This report includes statistics from the previous three years concerning reported crime that occurred on campus; public property adjacent to and accessible from campus; and in certain non-campus buildings/property owned or controlled by ACC. We are seeking an experienced fully remote Software QA Manager to join our Software Development organization and lead quality assurance efforts across both legacy and next-generation Data Acquisition System (DAS) products. Minimum 3 years of experience leading QA teams as a QA Manager or QA Team Lead, with 6+ years of overall experience in QA or customer-facing product support. p>We are seeking an experienced fully remote Software QA Manager to join our Software Development organization and lead quality assurance efforts across both legacy and nextâgeneration Data Acquisition System (DAS) products. Minimum 3 years of experience leading QA teams as a QA Manager or QA Team Lead, with 6+ years of overall experience in QA or customerâfacing product support. |
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