Strategic Account Manager, Data Center & Industrial Carrier CorporationStrategic Account Manager, Data Center & IndustrialNorth Carolina, NC$117,500–$234,500 / yearAs the Market Leader for Data Centers and Industrial, this candidate will act as the primary contact on all associated strategic customers and develop a professional relationship within their senior leadership with the purpose of understanding the customer needs and meets those within the bounds of contracted scope. This role requires the candidate to be able to identify service solution selling opportunities, work with key players within National & Regional Account customers and develop key strategic C-Level relationships with Service & Aftermarket customers who have a National / Regional presence.
Service & Aftermarket Sales Manager - US/(Durham, NC - RTP) KempowerService & Aftermarket Sales Manager - US/(Durham, NC - RTP)Durham, North CarolinaProven Sales & Quota Execution: 4+ years of experience in sales, account management, or service sales, with a track record of building pipelines, forecasting in CRM tools (like Salesforce), and closing recurring revenue models or value-added service contracts. Working hand-in-hand with the Director of Service, you will act as both a closer and a strategist—directly owning a sales quota, engaging with high-value customers, and building the scalable pricing models and sales tools that embed our service packages into initial equipment sales.
Manager, Retail Contracting Bavarian NordicManager, Retail ContractingDurham, North CarolinaThe position collaborates with internal pricing and operational teams to ensure contract terms are feasible and accurately reflected in contract documents, The role requires a proactive self-starter and subject matter expert in retail pharmacy dynamics, capable of navigating complex contracting environments and influencing stakeholders across the organization. The Manager, Retail Contracting, will be responsible for developing, negotiating, and managing contract structures that support vaccine access and pull-through within the retail pharmacy channel, translating strategic objectives and pricing guidance into actionable and compliant agreements.
BUSINESS DEVELOPMENT MANAGER The Kemtah Group, Inc.BUSINESS DEVELOPMENT MANAGERGreensboro, NC$52–$62.50 / hourJob Summary As a Business Development Manager, you will act as Reman & Circularity Purchasing interface towards a selected set of the Client Group Business Areas, mirroring their structure and ensuring a coordinated, value-driven, and forward-looking relationship across the Group. In this role, you will orchestrate and drive all activities connected to the management of your assigned Business areas across the Client Group, in close collaboration with value chains, and functional stakeholders.
Account Manager RavagoAccount Managerdurham, NCApproach the sales process with a high degree of professionalism and effectiveness by successful utilization of customer centric selling skillsProspecting & new account calls, development of a robust target funnel,Establish, track and close new business targets consistent with long-term growth objectives. While performing the duties of this job, the incumbent is regularly required to travel by foot, car, bus, airplane, or other means of transportation which require sitting, waiting, and standing for long and short periods of time.
Acquisition Manager – Used Vehicle Buyer Burlington KiaAcquisition Manager – Used Vehicle BuyerBurlington, North CarolinaBurlington Kia is looking for a motivated Acquisition Manager to help build a strong, profitable used vehicle inventory. Key Responsibilities: Appraise potential trade-ins quickly and accurately (30 cars per day minimum).
Acquisition Manager - Used Vehicle Buyer Burlington KiaAcquisition Manager - Used Vehicle BuyerBurlington, NCBurlington Kia is looking for a motivated Acquisition Manager to help build a strong, profitable used vehicle inventory. Key Responsibilities: Appraise potential trade-ins quickly and accurately (30 cars per day minimum).
Engineering Manager Lenovo Group LtdEngineering ManagerNCFocused on a bold vision to deliver Smarter Technology for All, Lenovo has built on its success as the world's largest PC company with a full-stack portfolio of AI-enabled, AI-ready, and AI-optimized devices (PCs, workstations, smartphones, tablets), infrastructure (server, storage, edge, high performance computing and software defined infrastructure), software, solutions, and services. This role is responsible for driving baseline processes, defining and implementing improvements, and overseeing equipment design and deployment (2D/3D), including FAT and SAT execution across greenfield and brownfield environments.
Resident District Manager Aramark Corp.Resident District ManagerGreensboro, NC$12–$40 / hourIn order to be prepared for this leadership role, qualified candidates will possess: Proven leadership experience, typically acquired over 5-10 years, including P&L responsibility within the hospitality, retail, facilities, direct store delivery or food and beverage industries. The successful candidate demonstrates capability across the following dimensions: Leadership- Establish overall ownership and accountability of operational management and financial performance of multiple accounts and units.
Project manager Lenovo Group LtdProject managerNCFocused on a bold vision to deliver Smarter Technology for All, Lenovo has built on its success as the world's largest PC company with a full-stack portfolio of AI-enabled, AI-ready, and AI-optimized devices (PCs, workstations, smartphones, tablets), infrastructure (server, storage, edge, high performance computing and software defined infrastructure), software, solutions, and services. In Lenovo''s NCSC IDG organization, automation and continuous improvement are core business priorities, requiring close collaboration with cross-functional teams across Operations, Engineering, IT, Quality, Supply Chain, and Warehouse Management.
NewInside Sales Account Manager, SMB - HPE Networking Hewlett Packard Enterprise CompanyInside Sales Account Manager, SMB - HPE NetworkingDurham, NCFull timeExhibits thorough knowledge of the company's portfolio, observed via customer interactions, test scores, and limited reliance on technical support, pre-sales or internal resources to discuss products or solutions with customers. Exhibits thorough knowledge of the company portfolio, observed via customer interaction, test scores, and limited reliance on technical support, Pre-sales or internal resources to discuss products or solutions with customers.
NewGTM Enablement Manager GenetecGTM Enablement Managerdurham, NCMeasure effectiveness beyond participation and completion metrics by evaluating: Knowledge acquisition, Certification achievement , Tool and process adoption, Behavior change, Sales methodology adherence, Time-to-productivity and ramp time, Partner readiness , Business performance outcomes, Analyze qualitative and quantitative data to identify trends and opportunities for improvement, and Continuously refine programs based on stakeholder feedback, learner insights, adoption data, and business results. Through a combination of performance consulting, instructional design, enablement best practices, and data-driven measurement, the GTM Enablement Manager will support internal teams and partners in developing the capabilities needed to drive adoption, accelerate productivity, improve customer outcomes, and contribute to business growth.
Senior Manager, R&D Procurement - Clinical Labs and Diagnostics GSK plcSenior Manager, R&D Procurement - Clinical Labs and DiagnosticsDurham, NC$113,850–$189,750 / yearAs a Senior R&D Procurement Manager in Clinical Services, you will be accountable for a category of outsourced services needed for GSK's clinical trials: Negotiate contracts with suppliers that secure favorable terms for procurement of goods and services contracts in line with the agreed business requirements. This role will provide YOU the opportunity to lead key activities to progress YOUR career, these responsibilities include some of the following: Accountability for end-to-end management of the Medicines Specialty Labs and Companion Diagnostics categories.
Pharmacy Account Manager - CarelonRx Elevance HealthPharmacy Account Manager - CarelonRxDurham, North CarolinaProvides ongoing support to regional decision makers and support pharmacy benefit management (PBM) field sales team during request for proposal (RFP) processes. We are a Fortune 25 company with a longstanding history in the healthcare industry, looking for leaders at all levels of the organization who are passionate about making an impact on our members and the communities we serve.
NewPharmacy Account Manager - Carelonrx Elevance HealthPharmacy Account Manager - CarelonrxWINSTON, NCProvides ongoing support to regional decision makers and support pharmacy benefit management (PBM) field sales team during request for proposal (RFP) processes. We are a Fortune 25 company with a longstanding history in the healthcare industry, looking for leaders at all levels of the organization who are passionate about making an impact on our members and the communities we serve.
Materials & Planning Manager - Archdale, NC Hubbell IncMaterials & Planning Manager - Archdale, NCArchdale, NCThe ideal candidate will bring strong operational leadership in integrated planning (S&OP / IBP), materials management, and continuous improvement to enhance efficiency, improve material flow, and support overall site performance. Hubbell Utility Solutions (HUS) enable the grid to conduct, communicate and control energy across utility applications and Hubbell Electrical Solutions (HES) are essential to managing power across a wide range of industries and applications.
Commercial Drywall Project Manager Precision Walls IncCommercial Drywall Project ManagerGreensboro, NCPrecision Walls is seeking top talent in the construction industry that is eager to learn, enthusiastic, and always up for an exciting new challenge. Are you looking for a work environment you can be challenged and thrive in, all while working with amazing team members we consider family?
Kitchen Manager Texas RoadhouseKitchen ManagerDurham, North CarolinaDirecting work for Back of House employees, including setting hours and weekly schedules, and assigning tasks before, during and after open hours of the restaurant. At Texas Roadhouse we have a fun culture with flexible work schedules, discounts in our restaurants, friendly competitions, recognition, formal training, and career growth opportunities.
Security Business Development Manager Brady ServicesSecurity Business Development ManagerGreensboro, North CarolinaBDM will promote sophisticated, integrated solutions and products while building relationships with IT and Facilities Managers and Executives within various markets in order to sell security solutions and service agreements in the Wilmington and surrounding Eastern North Carolina Markets. SUMMARY: The Security Business Development Manager (BDM) will have commanding knowledge of our building security product line, primarily card access control and video management systems but also emerging services and technologies in the industry.
NewInside Sales Account Manager, SMB - HPE Networking Hewlett Packard EnterpriseInside Sales Account Manager, SMB - HPE NetworkingDurham, North CarolinaExhibits thorough knowledge of the company's portfolio, observed via customer interactions, test scores, and limited reliance on technical support, pre-sales or internal resources to discuss products or solutions with customers. Exhibits thorough knowledge of the company portfolio, observed via customer interaction, test scores, and limited reliance on technical support, Pre-sales or internal resources to discuss products or solutions with customers.
NewInside Sales Account Manager, SMB - HPE Networking Hewlett Packard Enterprise CoInside Sales Account Manager, SMB - HPE NetworkingDurham, NC$35.96–$83.13 / hourExhibits thorough knowledge of the company's portfolio, observed via customer interactions, test scores, and limited reliance on technical support, pre-sales or internal resources to discuss products or solutions with customers. Exhibits thorough knowledge of the company portfolio, observed via customer interaction, test scores, and limited reliance on technical support, Pre-sales or internal resources to discuss products or solutions with customers.
NewDuke Lemur Center Research Manager Duke UniversityDuke Lemur Center Research ManagerDurham, NC$45,661–$73,140 / yearIn this role, youll help shape and coordinate innovative research programs that contribute to our understanding of primate biology, conservation, evolution, and health while fostering collaboration across Duke University and the global scientific community. Duke University considers factors such as (but not limited to) scope and responsibilities of the position; candidates work experience, education/training, and key skills; internal peer equity; as well as market and organizational considerations when extending an offer.
Project Manager (Manufacturing) VoltageProject Manager (Manufacturing)Timberlake, North CarolinaVoltage is seeking a motivated Project Manager to lead customer and internal projects from order intake through production, delivery, and close-out. In this role, you will coordinate cross-functional teams, manage project schedules, and serve as the primary point of contact for assigned projects.
Unit Manager LPN Avardis HealthUnit Manager LPNArchdale, NCFull timeAs a Unit Manager, you will play a key leadership role in ensuring that residents receive exceptional care while supporting and developing a strong team of nurses and CNAs. About UsWe strive to be the leading provider of compassionate, comprehensive care that supports the physical, mental, and emotional well-being of patients, while also promoting respect and autonomy.
Unit Manager RN Avardis HealthUnit Manager RNArchdale, NCFull timeAs a Unit Manager, you will play a key leadership role in ensuring that residents receive exceptional care while supporting and developing a strong team of nurses and CNAs. About UsWe strive to be the leading provider of compassionate, comprehensive care that supports the physical, mental, and emotional well-being of patients, while also promoting respect and autonomy.
Support Infrastructure Program Manager Nutanix IncSupport Infrastructure Program ManagerDurham, NC$135,200–$270,000 / yearIn locations where our workplace policy applies (i.e. San Jose, Durham, Mexico City, Bangalore, Pune, Hoofddorp, Belgrade, Barcelona, Singapore, Sydney and Tokyo), employees are expected to work onsite a minimum of 3 days per week to foster collaboration, team alignment, and access to in-office resources. You will report to the leader of the PMO Organization in Worldwide Support which fosters collaboration and empowers team members to take initiative, ensuring that all team efforts are aligned and effectively contribute to overarching goals.
Senior Project Manager NovartisSenior Project ManagerDurham, North CarolinaWorking across Engineering, Construction, Manufacturing, Quality, Automation, EHS, and external partner organizations, you will drive complex facility expansions and strategic investments that strengthen our ability to deliver high-quality medicines to patients worldwide. This role is designed for an experienced project leader with a proven track record of successfully delivering multiple capital projects valued at approximately $400 million or more, from initial concept through operational handover.
Project Manager Housing Solutions IncProject ManagerHillsborough, NCFull timeYou will be responsible for coordinating teams, managing schedules and budgets, ensuring quality control, coordinating with employees and subcontractors and maintaining strong client relationships. We are seeking a highly organized and experienced Project Manager to oversee renovation projects from conception to completion.
NewEMR Manager Maersk (a.k.a A P Moller)EMR ManagerUSA, NC$80,000–$100,000 / yearThe Regional Manager of Equipment Maintenance and Repair & RCM is responsible for the maintenance, repair, preparation, and pre-tripping of Maersk Line equipment (Dry Containers, Refrigerated Containers, Generators and GPS Tracking devices) with the primary goal of ensuring the safe and efficient operation of Maersk line assets & in accordance with department KPIs, cost directives, Maersk global repair criteria. In this role, you will lead Equipment Maintenance & Repair activities across your assigned region, ensuring the safe, reliable, and cost-effective operation of Maersk equipment, including dry containers, refrigerated containers, generators, and GPS tracking devices.
Branch Manager D.R. Horton, Inc.Branch ManagerDurham, NCDevelop relationships with the homebuilder including but not limited to, Division President, City Manager, Sales Managers, Closing Coordinators, and Sales Representatives. Direct staff to communicate loan issues quickly to all concerned parties, i.e. borrowers, builder staff, sales agents, and realtors.
Production Manager UFP IndustriesProduction ManagerSiler City, North CarolinaThe ideal candidate is a hands-on leader who thrives in a fast-paced manufacturing environment, inspires high-performing teams, and continuously seeks opportunities to improve processes, eliminate waste, and drive operational excellence. This role oversees plant operations and multiple production departments, ensuring the safe, efficient, and profitable production of high-quality products while fostering a culture of accountability, teamwork, and continuous improvement.
Customer Success Manager apexanalytixCustomer Success ManagerGreensboro, North CarolinaOur apex portal Solutions leverage the latest in cognitive computing and our massive proprietary database of scored supplier records to recover and prevent overpayments, improve processes, ensure compliant supplier relationships, and optimize working capital. Excellent communication skills, both written and verbal, including ability to communicate effectively with both business and technical personnel, both inside the APEX organization and within client organizations, at both peer and senior levels.
Senior Product Go-To-Market (GTM) Manager 3E CompanySenior Product Go-To-Market (GTM) ManagerNCThis role is ideal for someone who enjoys driving collaboration across a roadmap to achieve business outcomes, creating scalable go-to-market processes, enabling commercial teams with effective sales plays and training, refining product and solution positioning, and partnering cross-functionally to make big things happen. Youll own strategic planning and program management for our product launch lifecycle, lead launches for new capabilities, evolve our solution positioning, and enable our commercial teams with the tools, messaging, and processes they need to accelerate growth.
Alliance Manager (US Remote East Coast) JaggaerAlliance Manager (US Remote East Coast)Durham, NCRemoteJAGGAER provides an intelligent Source-to-Pay and Supplier Collaboration Platform that empowers organizations to manage and automate complex processes while enabling a highly resilient, responsible, and integrated supplier base. The Alliance Manager is a core member of the Alliances team, responsible for generating qualified pipeline through strategic partners and orchestrating joint sales efforts across the full deal lifecycle.
Sr. Manager, Corporate Development (Remote) JaggaerSr. Manager, Corporate Development (Remote)Durham, NCRemoteBachelor's degree required• ~5 years of progressive experience in private equity, corporate development VC / growth equity, investment banking, or management consulting (transaction / diligence-focused) • Demonstrated experience in sourcing, deal origination, commercial and financial diligence• PE-backed and software exposure strongly preferred• Energized by sourcing and outbound outreach, not just reactive deal work• Strong analytical and problem-solving skills; deep financial modeling experience required• Superior attention to detail without losing sight of the strategic picture• Proven self-starter with the ability to drive multiple large-scale projects and deal executions simultaneously from start to finish, in a deadline-driven setting• Sound business judgment and ability to operate effectively in fast-paced, ambiguous environments• Clear, concise, and compelling written and verbal communication• Exceptional executive presence, strategic thinking, and ability to partner with and influence senior management and executive stakeholders• Motivated by accountability, learning, and increasing responsibility. Diligence & Transaction Execution:• Support deep internal subject matter expert and customer diligence to evaluate potential acquisition or partner opportunities• Evaluate build / buy / partner considerations, strategic fit, product alignment, and financial impact of targets• Collaborate cross-functionally with product, engineering, legal, finance, executive leadership, and board to evaluate and advance deals• Build financial models, commercial cases, and decision-making frameworks for key stakeholders• Prepare and present deal materials to executive leadership and board• Support transaction execution and deal structuring including timeline management, process coordination, advisor interactions, and approval workstreams• Support closing and post-close integration transition workstreams.
Alliance Manager (US Remote - East Coast) JaggaerAlliance Manager (US Remote - East Coast)Durham, NCRemoteJAGGAER provides an intelligent Source-to-Pay and Supplier Collaboration Platform that empowers organizations to manage and automate complex processes while enabling a highly resilient, responsible, and integrated supplier base. The Alliance Manager is a core member of the Alliances team, responsible for generating qualified pipeline through strategic partners and orchestrating joint sales efforts across the full deal lifecycle.
Senior SAP Procure to Pay Manager Ralph Lauren CorpSenior SAP Procure to Pay ManagerGreensboro, NCThe Company's brand names, which include Ralph Lauren, Ralph Lauren Collection, Ralph Lauren Purple Label, Polo Ralph Lauren, Double RL, Lauren Ralph Lauren, Polo Ralph Lauren Children, Chaps, among others, constitute one of the world's most widely recognized families of consumer brands. The ideal candidate will bring strong hands-on SAP configuration experience, fashion or retail industry knowledge, and the ability to partner with stakeholders across business process, IT, data, integration, testing, and deployment teams.
Territory Manager SRS Distribution IncTerritory ManagerGreensboro, NCDirect Manager Direct Reports: As a Territory Manager at SRS Building Products, you will work in close partnership with the Regional Sales Manager to strategically drive sales performance and align with broader company goals. Working Conditions: The Territory Manager at SRS Building Products works in a hybrid role, combining office, remote, and frequent travel within the assigned territory.
Assistant Manager, Capital Projects Duke UniversityAssistant Manager, Capital ProjectsDurham, NC$67,084–$106,687 / yearAs the Assistant Manager, Capital Projects, you will play a key role in shaping Dukes physical environment by helping deliver impactful capital projects that support education, research, healthcare, and campus operations. Reporting to a Director or Assistant Director of Project Management, you will independently manage smaller and less complex projects while supporting larger and more complex initiatives led by senior project management staff.
Project Manager, Facilities Duke UniversityProject Manager, FacilitiesDurham, NC$68,970–$127,008 / yearThis position is a Healthcare Facilities Project Manager responsible for managing new construction, renovation, maintenance, replacement, and upgrade projects across Duke Health facilities from initial planning through design, construction completion and occupancy. Duke University considers factors such as (but not limited to) scope and responsibilities of the position; candidates work experience, education/training, and key skills; internal peer equity; as well as market and organizational considerations when extending an offer.
Selling Branch Manager - Adecco Staffing - Durham, NC Adecco Group A.G.Selling Branch Manager - Adecco Staffing - Durham, NCDurham, NCMaintains high levels of customer satisfaction through regular communication and business reviews with the client and program teams, effectively working relationships with key client contacts. The Branch Manager II is responsible for building and executing business plans designed to expand the market share by building on existing relationships and growing the bottom line.
Manager, Quality LCI TechManager, QualityDurham, NCQuality Manager drives the organizations Quality Management Systems (QMS) through consistent, documented processes to ensure products and services exceed customer expectations. Assist the process Champion using risk-based thinking per ISO guidelines to identify areas for operational improvement, optimizing cost efficiencies and reduction of scrap and rework.
Conference & Event Operations Manager The American Institute of Certified Public AccountantsConference & Event Operations ManagerDurham, NC$80,000–$90,000 / yearBe the primary operations liaison for assigned conferences and events, partnering with our teams, external vendors, venues, sponsors, and others to ensure operational agreement and successful event delivery. Collaborate with sales and sponsorship teams on exhibit floor plans, sponsorship fulfillment, onsite logistics, vendor coordination, and related cost management.
Installation Manager One Hour Heating & Air ConditioningInstallation ManagerGreensboro, North Carolina$18–$25 / hourJOB SUMMARY The Installation Manager should be responsible for managing all aspects and functions of assigned HVAC installation projects to include direct oversight for planning, coordinating, and directing activities of the installation department; maintaining a workforce consistent with business activity; scheduling projects to ensure profitability, timely completion, and maximum customer satisfaction; communication of installation information to proper personnel to allow for effective planning and execution of project requirements; as well as management and development of employees to create a positive work environment. All inquiries about employment, benefits, scheduling, and compensation at this franchise should be made directly to the franchise location, and not to One Hour Heating and Air Conditioning Corporate.
Business Development Manager Southern Industrial Constructors, Inc.Business Development ManagerGreensboro, North CarolinaFull timeWorks closely with the business unit managers when responding to a request for proposal (RFP) to inform them of market conditions, pricing issues and the current competition on the program. Visits – Actively know your area, visiting sites and gathering data about new projects available for SIC.
NewTerritory Account Manager - SAINT LOUIS GSK LLPTerritory Account Manager - SAINT LOUISDurham, NCRemoteViiV Healthcare is seeking an experienced, results-driven professional in Specialty Sales for the position of Territory Account Manager (TAM) on the long-acting HIV Injectable Treatment Sales team. While we have been improving lives of HIV patients for 30 years, this is an especially exciting time to be at ViiV Healthcare, as we evaluate novel approaches to treatment and prevention that could further reduce the impact of HIV on individuals and communities.
Assistant Community Manager - Aventura RTP Greystar Real Estate Partners LLCAssistant Community Manager - Aventura RTPDurham, NC$22–$24 / hourThis role supports and assists the Community Manager in overseeing and managing the financial and operational facets of the community by completing accounting and bookkeeping tasks, preparing monthly close-out and financial reports, processing invoices for payment, collecting rent, fees, and other payments, completing bank deposits, dispositions, and account reconciliations, and using the property management software to record, track, and report on all financial workings of the community. BASIC KNOWLEDGE & QUALIFICATIONS: 1-3 years minimum of relevant experience in residence life and/or property management that demonstrates the application of community management, sales, marketing, and customer service background sufficient to assist in managing the day-to-day operations of an apartment community, resolve customer complaints and issues, complete financial records, documents, and reports, increase sales revenues, and coordinate the work of a team.
Business Development Manager EMCOR Group IncBusiness Development ManagerGreensboro, NCAs a leading provider of mechanical and electrical construction, facilities services, and energy infrastructure, we offer employees a competitive salary and benefits package and we are always looking for individuals with the talent and skills required to contribute to our continued growth and success. Works closely with the business unit managers when responding to a request for proposal (RFP) to inform them of market conditions, pricing issues and the current competition on the program.
Manager, Quality LCIManager, QualityDurham, NCQuality Manager drives the organizations Quality Management Systems (QMS) through consistent, documented processes to ensure products and services exceed customer expectations. Assist the process Champion using risk-based thinking per ISO guidelines to identify areas for operational improvement, optimizing cost efficiencies and reduction of scrap and rework.
Account Manager - Printing & Packaging Multi-Color CorpAccount Manager - Printing & Packagingdurham, NCOwn and execute the account plan, bringing customer and MCC priorities into alignmentManage revenue and growth targets and continuously seek out efficiency opportunities to improve profitabilityWork with pricing, operations, and supply chain to model capacity, substrate supply, and multi-plant allocationKeep in tune with active supply agreements; lead pricing and volume discussions supporting contract renewalsGrow the account through new and incremental volume, seeking out opportunities to sell in MCC-innovation and earn share from competitorsTrack substrate and inventory positions, and monitor market and competitor activity that affects the account. Lead day-to-day commercial contact for assigned accounts across procurement, R&D, and brand teamsBuild deep, multi-level relationships with decision-makers and influencers to identify growth targets and protect shareManage customer expectations and offer clear communication around timing and capacity; flag issues early and drive them to resolutionRun point on quality issues, trials, and escalations, pulling in the right internal teams to thoroughly solveServe as the voice of the customer inside MCC, and represent MCC in customer touchpoints and quarterly business reviews.