p>KNOWLEDGE / SKILLS / ABILITIES: • Ability to effectively and professionally communicate orally and in writing with internal and external customers • Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public • Critical Thinking: Ability to use logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems • Desire to learn and grow within the insurance industry • Ability to respond to customer needs, solicit customer feedback to improve service, and handle difficult or emotional customer situations promptly and accurately • Confidence and demeanor to effectively interact with all levels within the organization • Ability to develop and maintain strong client relationships; work effectively with insurance and service vendors to gain cooperation in meeting clients' needs • Ability to effectively work with a team and coach others in developing their skills and abilities • Ability to efficiently gather pertinent information and facts, analyze and solve problems timely and thoroughly • Problem Solving: Ability to identify complex problems and review related information to develop and evaluate options and implement solutions • Computer skills: proficiency with Microsoft Office Suite, Outlook and agency management systems • Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages.
QUALIFICATIONS:
• Hold a high school diploma/GED (college degree strongly preferred) • High School Diploma / GED; College degree strongly preferred • 1-3 years in an insurance Account Management role (brokage experience preferred) or equivalent combination of education & experience • Currently licensed in good standing in required lines and states.