NewCommercial Property Manager NorthPoint Development LLCCommercial Property ManagerCharlotte, NCCollaborate with the Lease Concierge team to provide new tenants with an Onboarding Resource Guide regarding emergency contacts, Vendor contacts, insurance requirements, rent collection procedures, and maintenance request procedures. Respond to tenant requests/problems in a timely and courteous manner and generate work orders directed to vendors or maintenance staff.
Licensed Property & Casualty Insurance Agent - Remote USA TTECLicensed Property & Casualty Insurance Agent - Remote USALocust, NCRemoteWebcam participation is expected during all instructor‑led TTEC and client‑required training, either throughout the session or at designated times, and is encouraged during coaching sessions to support meaningful connection and collaboration. Whether it’s getting answers for customers quickly, consulting on products with compassion or resolving their issues with a smile, you’ll be the difference between their customer experience being just average or an exceptional one.
NewLicensed Property & Casualty Insurance Agent TTECLicensed Property & Casualty Insurance AgentCharlotte, NCWhether it’s getting answers for customers quickly, consulting on products with compassion or resolving their issues with a smile, you’ll be the difference between their customer experience being just average or an exceptional one. TTEC is a global consulting, technology, and managed services company that helps brands deliver smarter, more human customer experiences through data, AI, and technology.
NewCommunity Manager Asset LivingCommunity ManagerCharlotte, NC$80,000–$85,000 / yearin all directions, lift and place objects up to 25 lbs., operate machinery or power tools, operate motor vehicles and/or golf carts, identify and inspect objects, work in extremely low or high temperatures, work in outdoor environments such as precipitation and wind, work in small and/or enclosed spaces, traverse flat and non-flat terrain, be exposed to hazardous chemicals. The employee is occasionally required to ascend/descend ladders, stairs, scaffolding, ramps, step stools, and the like, move self into different positions to accomplish tasks in various environments, including tight and confined spaces, work in an overhead position and reach, adjust or move objects of up to 25 lbs.
NewRegional Safety Manager American Equipment HR LLCRegional Safety ManagerCharlotte, NC$100,000–$125,000 / yearThe Regional Safety Manager - East is responsible for the development, implementation, and continuous improvement of comprehensive Health, Safety, and Environmental (HSE) programs across our eastern operations. Bachelor’s Degree in Occupational Safety, Industrial Hygiene, Environmental Science, Loss Control, or a related field (related work experience may be substituted for some or all of the required education).
Construction Project Manager - Charlotte NC Michael Page USAConstruction Project Manager - Charlotte NCCharlotte, NC$110,000–$140,000 / yearFull timeWith over 800 employees and more than $1B in annual revenue, the firm specializes in ground-up multifamily, tilt-up industrial, and commercial projects, while maintaining a notably high repeat client rate. Its Charlotte operation combines the feel of a small, tight-knit team with the backing of a top-ranked ENR contractor, further differentiated by in-house architectural woodwork and specialty fabrication capabilities.
NewResident Experience Specialist - BTR (61266) BHResident Experience Specialist - BTR (61266)Wingate, NC$22–$23If you choose to accept it, your mission is to be responsible for all leasing activities in accordance with company policies and Fair Housing guidelines; resolving resident issues timely; providing prompt and professional service to internal and external customers; handling various office duties including, but not limited to, assisting with event and leasing marketing campaigns, providing assistance as needed regarding housing materials. Today, BH manages over 100,000 units, employs over 2,800 people, owns its processes in-house, and is praised by Fortune Magazine as the “Best Workplace for Women,” “Best Workplace for Millennials,” and “Best Workplaces for Diversity.”
NewMaintenance Technician Asset LivingMaintenance TechnicianHuntersville, NC$20–$24 / hourin all directions, lifting and placing objects of 100+ lbs., communicate with others to exchange information, repeat motions that may include wrists, hands and/or fingers, operate machinery and power tools, operate motor vehicles and/or golf carts, assess the accuracy, neatness, and thoroughness of the work assigned, identify and inspect objects and areas, exposed to outdoor weather elements (wind, precipitation) including low and high temperatures and exposed to hazardous chemicals, and able to work overtime, weekends, night hours (on-call property emergencies). The employee is frequently required to ascend and descend ladders, stairs, ramps, step stools, etc., move self in different positions to accomplish tasks in various environments, including tight and confined spaces, traverse flat and uneven terrain, work in an overhead position and/or reaching, adjust or move objects of 100+ lbs.
NewPorter Asset LivingPorterPineville, NC$16–$19 / hourThe employee is frequently required to ascend and descend ladders, stairs, ramps, step stools, etc., work in an overhead position and/or reaching, repeat motions that may include the wrists, hands, and or fingers, adjust or move objects in all directions of 100+ lbs., lift and place objects of 100+ lbs., communicate with others to exchange information, operate motor vehicles and/or golf carts, exposed to outdoor weather elements (wind, precipitation) including low and high temperatures and exposed to hazardous chemicals. The employee is occasionally required to move self in different positions to accomplish tasks in various environments, including tight and confined spaces, remain in a stationary position, often standing or sitting for prolonged periods, operate machinery and power tools, assess the accuracy, neatness, and thoroughness of the work assigned, identify and inspect objects and areas, able to work overtime, weekends, night hours (on-call property emergencies).
Assistant Property Manager Avison YoungAssistant Property ManagerCharlotte, North CarolinaFull timeFacilitate and coordinate on-going, open communication with tenants by attending various meetings as required; understand, assess and address tenant operational concerns in order to ensure their needs are being met and the organizations assets are maintained appropriately. Responsibilities: Primary Functions and Responsibilities: Work with Operations and Property Management on the day-to-day operations of the assets, ensuring custodial, life-safety, engineering, site services, and general maintenance, are implemented and carried out in a manner consistent with Avison Young policies and client directives.
Property Manager Gulf Stream StaffingProperty ManagerCharlotte, NCThe Property Manager will exhibit excellent customer service, communication, and project management skills with the ability to juggle multiple projects at once. Property Manager Duties:Ultimate responsibility for the success of the property's overall performance, including but not limited to: human resources, accounting, leasing and marketing, maintenance, resident relations.
NewAssistant Property Manager S2 ResidentialAssistant Property ManagerCharlotte, North CarolinaProperty Name: LandonHow you’ll make an impact: Support and work with the Property Manager to ensure the overall operational and financial success of the community. In Property Managers absence, Assistant Property Manager aids in monitoring staff for the successful operation of the community.
Assistant Property Manager Childress Klein Properties IncAssistant Property ManagerCharlotte, NCElevator and escalator systems: Assist the Property Manager in supervising vertical transportation vendor to include monthly reporting and service agreement compliance, requesting and tracking service tickets, follow up on outstanding preventative maintenance tasks, follow up on annual elevator audits to ensure vertical transportation quality, and that all installation and operation of elevators and escalators are compliant with state regulatory codes. Conduct daily inspections of primary common areas including the building lobbies, exterior plazas, Amenity Center and main levels of the parking garage to ensure these areas are maintained to the highest levels of cleanliness, maintenance, and temperature control.
Assistant Property Manager InlivianAssistant Property ManagerCharlotte, North CarolinaCoordinates preventative maintenance program by identifying repairs and upgrades needed, assessing damages, reporting maintenance repairs and upgrades needed to maintenance personnel, and performing weekly walk-by inspections of building and grounds to identify and resolve unsafe or unsatisfactory conditions requiring maintenance. Monitors resident compliance with lease provisions, reports instances of resident fraud and abuse to deter and/or prevent same, investigates and documents violations, advises Property Manager as appropriate, and communicates required remedies to residents.
Assistant Property Manager at Luxury Midrise Community Bluecrest ResidentialAssistant Property Manager at Luxury Midrise CommunityCharlotte, North CarolinaTravel & Personal Discounts- Company rate National/Enterprise rental cars for leisure travel, plus additional discounts with Verizon (18% discount) and Expedia (10% discount). Always be prepared for the sale; starting each morning by walking the show path to ensure curb appeal, show units, and amenities SPARKLE.
Senior Property Manager CBRE Group IncSenior Property ManagerCharlotte, NCLeadership skills to motivate the team to achieve broad operational targets with impacts on own job discipline, multiple job disciplines, and department. Our collaborative culture is built on our shared values - respect, integrity, service and excellence - and we value the diverse perspectives, backgrounds and skillsets of our people.
Property Manager InlivianProperty ManagerCharlotte, North CarolinaKnowledge of mathematics and general accounting procedures sufficient to perform calculations required for summarizing rent collections, making deposits, rent adjustments, and assisting the District Manager and the Senior Vice President of Portfolio Management in preparation of the annual operating budget and long-term budgets. Performs monthly reporting on grounds and building inspections, Tenant Accounts Receivables System (TARS), and vacancies; and quarterly reports consisting of collection loss, procurement card settlement and variance reports, and any other requested reporting specific to privately-managed sites.
Property Manager Willow Bridge Property CompanyProperty ManagerCharlotte, North CarolinaFull timeOverview: Founded in 1965 by Mack Pogue as Lincoln Property Company, Willow Bridge Property Company is one of the United States’ most respected full-service residential property companies, operating a successful portfolio in 75 markets. With decades of proven success, Willow Bridge is a national leader in residential property management and development, active in 29 states and managing more than 230,000 apartment homes across the U.S. At Willow Bridge, our purpose drives everything we do.
Assistant Property Manager Avenue5 Residential IncAssistant Property ManagerCharlotte, NCMaintain all accounts receivable including collecting rent, posting rent, making daily bank deposits, and maintaining a balanced, accurate rent roll. This includes ensuring efficient operations, overseeing supplier contracts and maintenance, lease administration, monthly reporting, and ensuring a positive experience for the residents, associates, and property owners.
Floating Assistant Property Manager Avenue5 Residential IncFloating Assistant Property ManagerCharlotte, NCMaintain all accounts receivable including collecting rent, posting rent, making daily bank deposits, and maintaining a balanced, accurate rent roll. We're looking for a talented & experienced assistant property manager based in the Charlotte, NC market who will be responsible for assisting various property managers in the overall operations of our sites across the Southeast.
Property Manager S2 ResidentialProperty ManagerCharlotte, North CarolinaProperty Name: How you’ll make an impact: Drive sales, measurably increase revenue, improve resident satisfaction, and boost our reputation within the community. The Property Manager position requires the ability to work any of the seven days of the week, 52 weeks of the year.
Assistant Property Manager Jones Lang LaSalle IncAssistant Property ManagerCharlotte, NCWhether you've got deep experience in commercial real estate, skilled trades or technology, or you're looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward. We embrace more innovative ways of working and prioritize opportunities to strengthen and advance your career, making this role an excellent springboard to leadership positions within JLL's Property Management team.
Property Manager at Luxury Midrise Community Bluecrest ResidentialProperty Manager at Luxury Midrise CommunityCharlotte, North CarolinaTravel & Personal Discounts- Company rate National/Enterprise rental cars for leisure travel, plus additional discounts with Verizon (18% discount) and Expedia (10% discount). We have no patience for bureaucratic red tape; our teams are empowered to solve problems and make decisions that are in the best interest of their asset.
Property Manager AEP Kimco Realty Corporation & SubsidiariesProperty ManagerCharlotte, North CarolinaSupported by a property management assistant, the Property Manager will oversee the preparation and implementation of operating budgets, the evaluation of budget performance, tenant improvements, capital improvements, maintenance and repair projects, and coordination of company wide initiatives and programs. The actual compensation will be based on factors such as scope and responsibilities of the position, candidate's work experience, education/training, job-related skills, internal peer equity, market and business considerations and other factors permitted by law.
Property Management Sr Manager CBRE Group IncProperty Management Sr ManagerCharlotte, NCRemoteAshburn - Virginia - United States of America, Atlanta - Georgia - United States of America, Baltimore - Maryland - United States of America, Charleston - South Carolina - United States of America, Charlotte - North Carolina - United States of America, Cleveland - Ohio - United States of America, Columbus - Ohio - United States of America, Detroit - Michigan - United States of America, Indianapoli - Indiana - United States of America, Jacksonville - Florida - United States of America, Nashville - Tennessee - United States of America, Philadelphia - Pennsylvania - United States of America, Richmond - Virginia - United States of America. Lease & External Relations Administration: Serve as the primary point of contact for current lessees (agricultural, commercial, or residential), monitor lease expirations, track local zoning or development changes, and represent ownership at commercial association meetings when assigned.
Excess Property Manager Lowe's Companies IncExcess Property ManagerMooresville, NCRemote$101,100–$168,900 / yearBased in Mooresville, N.C., Lowes supports the communities it serves through programs focused on creating safe, affordable housing, improving community spaces, helping to develop the next generation of skilled trade experts and providing disaster relief to communities in need. Lowes believes that conviction records may have a direct, adverse, and negative relationship to the following job duties: accessing company property, assets, information and products; partnering, supervising, and regularly working with other Lowes employees; and adhering to and monitoring compliance and safety guidelines.
NewProperty Manager Dasmen ResidentialProperty ManagerCharlotte, North CarolinaDemonstrate ability to apply principles of logical thinking to define problems, collect pertinent data, establish facts, draw valid conclusions and initiate appropriate course of action. Competence in personal computer skills, keyboard, internet search, math, Microsoft Office Suite including Word, Excel, and Outlook as well as community software applications.
Assistant Property Manager Weinstein PropertiesAssistant Property ManagerConcord, NCGive great customer service to our residents, assist them with any needs they have such as going over their renewal, notice to vacate, early termination, adding a pet, wanting to transfer to another apartment home, answering questions about their account. Work along side maintenance, walk apartments when they are ready to confirm everything looks great, monitor property needs, follow up with residents about work orders or any maintenance needs they have.
Assistant Property Manager Willow Bridge Property CompanyAssistant Property ManagerCharlotte, North CarolinaFull timeWith decades of proven success, Willow Bridge is a national leader in residential property management and development, active in 29 states and managing more than 230,000 apartment homes across the U.S. At Willow Bridge, our purpose drives everything we do. Overview: Founded in 1965 by Mack Pogue as Lincoln Property Company, Willow Bridge Property Company is one of the United States’ most respected full-service residential property companies, operating a successful portfolio in 75 markets.
Property Manager Pegasus ResidentialProperty ManagerCharlotte, NCWorking knowledge of multifamily property management practices and processes: Fair Housing laws and regulations, building and grounds maintenance, resident relations, leasing, rent collection, eviction procedures, accounting principles, property safety, and use of property management and accounting software. Your Role as a Property Manager: Leader, communicator, coach, mentor, trainer…your team looks to you to "walk your talk" and epitomize our mission by "creating referral-worth customer experiences consistently.".
Property Manager - The Edison and Midwood Station Pegasus ResidentialProperty Manager - The Edison and Midwood StationCharlotte, NCWorking knowledge of multifamily property management practices and processes: Fair Housing laws and regulations, building and grounds maintenance, resident relations, leasing, rent collection, eviction procedures, accounting principles, property safety, and use of property management and accounting software. Your Role as a Property Manager: Leader, communicator, coach, mentor, trainer…your team looks to you to "walk your talk" and epitomize our mission by "creating referral-worth customer experiences consistently.".
Property Manager - Highlands at Alexander Pointe Pegasus ResidentialProperty Manager - Highlands at Alexander PointeCharlotte, NC$1,000–$1,500Working knowledge of multifamily property management practices and processes: Fair Housing laws and regulations, building and grounds maintenance, resident relations, leasing, rent collection, eviction procedures, accounting principles, property safety, and use of property management and accounting software. Your Role as a Property Manager: Leader, communicator, coach, mentor, trainer…your team looks to you to "walk your talk" and epitomize our mission by "creating referral-worth customer experiences consistently.".
Property Manager - Uptown Gardens Pegasus ResidentialProperty Manager - Uptown GardensCharlotte, NC$1,000–$1,500Working knowledge of multifamily property management practices and processes: Fair Housing laws and regulations, building and grounds maintenance, resident relations, leasing, rent collection, eviction procedures, accounting principles, property safety, and use of property management and accounting software. Your Role as a Property Manager: Leader, communicator, coach, mentor, trainer…your team looks to you to "walk your talk" and epitomize our mission by "creating referral-worth customer experiences consistently.".
NewProperty Manager Avenue5 ResidentialProperty ManagerCharlotte, North CarolinaRespond to resident complaints and issues and serve as liaison to residents and the corporate office regarding the administration of common area maintenance and the enforcement of landlord rules and regulations. Create a climate in which associates want to do their best by leading and communicating a shared vision with associates and providing coaching and development.
Senior Property Manager - Link Apartments® Monford Grubb PropertiesSenior Property Manager - Link Apartments® MonfordCharlotte, North CarolinaAt Grubb Properties, our most successful leaders are: Driven: You take ownership, act proactively, and continuously look for ways to improve operations, team performance, and the resident experience. This role is ideal for a strategic, hands-on leader who can balance financial performance, team development, resident satisfaction, and property operations while fostering a strong sense of community and accountability.
Assistant Property Manager Morgan Properties TrustAssistant Property ManagerHuntersville, NC$22–$24 / hourIf youre eager to provide exceptional service, support the daily operations of the property, and help create a positive environment for residents and staff, apply today and join a company that values your contributions and offers ample growth opportunities! Essential Responsibilities: Leasing, Collections, and Resident Services: Address delinquent accounts and initiate the eviction process, filing necessary documents and attending court hearings if required.
Assistant Property Manager at Luxury Midrise Community Bluecore ResidentialAssistant Property Manager at Luxury Midrise CommunityCharlotte, NCTravel & Personal Discounts- Company rate National/Enterprise rental cars for leisure travel, plus additional discounts with Verizon (18% discount) and Expedia (10% discount). Always be prepared for the sale; starting each morning by walking the show path to ensure curb appeal, show units, and amenities SPARKLE.
NewProperty Manager - Spire Kittle Property Group, Inc.Property Manager - SpireCharlotte, NCSupports the organization's mission and values by exhibiting the following behaviors: excellence and competence, collaboration, innovation, respect personalization, commitment to our community, and accountability and ownership. Responsible and accountable for on-site operations and performance of a specific apartment community or self storage property.
Bilingual Property Manager Riverstone CommunitiesBilingual Property ManagerMonroe, NCThe Bilingual Property Manager position includes, but is not limited to: Provide excellent customer service towards residents, prospective residents, guests and local municipalities to help build and maintain relationships. A workplace that CARES about their team members, where you arent just a number in the organization, but a person who is treated with respect and can openly share their ideas to make the workplace better.
Senior Property Manager Cousins Properties IncorporatedSenior Property ManagerCharlotte, NCCousins Properties (NYSE: CUZ) develops, owns, and manages a 20+ million square foot trophy office portfolio in the high-growth Sun Belt markets of Atlanta, Austin, Charlotte, Dallas, Nashville, Tampa, and Phoenix. In addition, this role is responsible for operations and maintenance; life safety; property appearance; human resource administration as assigned; lease administration; accounting and finance; security; parking; customer relations; all contractual services and properties performance.
Senior Property Manager Avenue5 Residential IncSenior Property ManagerCharlotte, NCBachelor's degree is preferred Three plus years of experience in property management is required Two years of direct management experience is required Knowledge of resident rental lifecycle activities is required Real estate license is preferred or may be required in some locations Knowledge of Salesforce.com is preferred Prior experience in Yardi Voyager or another equivalent system is preferred Skills and Requirements: Very strong organizational and time-management skills Strong interpersonal skills to effectively and sensitively communicate with all levels of management Intermediate level knowledge with Microsoft Office Suite including Outlook, Word, PowerPoint, and Excel Sensitivity to confidential matters is required Ability to work independently and prioritize effectively in a fast-paced environment with a strong sense of urgency Ability to relay technical concerns with adequate detail, quickly and accurately Capability to read, write, comprehend, and converse in English Ability to use general office equipment, such as telephone, fax machine, printer, copier, and key track system Excellent customer service and interpersonal skills with the ability to relate to others Ability to cope with and defuse situations involving angry or difficult people Must maintain a valid driver's license, clean driving record, and current auto insurance is required Must comply with all safety requirements Required to complete and successfully pass the Avenue5 Fair Housing, Diversity and Inclusion Training within the first 30 days of employment Our Core beliefs: Put people and partnerships first Empower associates Focus on solutions Champion ideas that accelerate success Deliver proof over promises Experience our award winning culture: Top 15 national finalist on the Best Places to Work Multifamily Certified as a Great Place to Work since 2017 Listed as one of the Best Workplaces in Real Estate Ranked second on the 100 fastest-growing private companies in Washington by The Puget Sound Business Journal * Ranked 8 on the 2024 National Multifamily Housing Council (NMHC) Top 50 Managers List We're a fast-growing property management company with new opportunities popping up daily. Responsible for recruiting, interviewing, corrective feedback, and hiring Create a climate in which associates want to do their best by leading and communicating a shared vision with associates and providing coaching and development Responsible for executing the strategic marketing plan to attract and retain residents Understand the operations guidelines established within the property management agreement Respond to resident complaints and issues and serve as liaison to residents and the corporate office regarding the administration of common area maintenance and the enforcement of landlord rules and regulations Maintain professional and technical knowledge by attending educational workshops, reviewing professional publications, and establishing personal networks Organize and implement site natural disaster and emergency evacuation plans Manage the property and associate safety records, property loss claims, and risk management initiatives Other duties as assigned Education and Experience: High school diploma is required.
Office - Property Manager I - 500+ Units Morgan Properties TrustOffice - Property Manager I - 500+ UnitsCharlotte, NC$75,000–$80,000 / yearIf you are hired at Morgan Properties, your overall compensation package will also be determined based on factors such as geographic location, skills, education, and/or experience which may result in total compensation outside of this range. Morgan Properties and its affiliates currently own and manage a multifamily portfolio comprised of more than 400 apartment communities and over 110,000 units located in 22 states.
Office - Multi Site Property Manager Morgan Properties TrustOffice - Multi Site Property ManagerCharlotte, NC$70,000–$75,000 / yearMorgan Properties and its affiliates currently own and manage a multifamily portfolio comprised of more than 400 apartment communities and over 110,000 units located in 22 states. If you are hired at Morgan Properties, your overall compensation package will also be determined based on factors such as geographic location, skills, education, and/or experience, which may result in total compensation outside of this range.
Student Housing Property Manager Pegasus ResidentialStudent Housing Property ManagerCharlotte, NC$1,000–$1,500The Property Manager will be responsible for leasing, resident services, rent collections, vendor coordination, marketing, turnover management, and maintaining a positive resident experience while ensuring the property operates efficiently and profitably. We are seeking a highly organized, customer-focused Student Housing Property Manager to oversee the daily operations of a 120-bed student housing community in Charlotte, North Carolina.
Assistant Property Manager Sherpa LLC.Assistant Property ManagerCharlotte, NC$65,000–$70,000 / yearNon-Local Candidates: Please note that you are competing with local candidates who don't require relocation expenses and can start quickly, so let us know if you have plans to move to the area soon. This role works closely with the Property Manager to ensure the property is well maintained, tenants receive responsive service, and all operational functions run smoothly and efficiently.
NewProperty Manager Weinstein PropertiesProperty ManagerConcord, NCWe are a highly operations-driven company, and our corporate teams work closely with our Property Managers to provide hands-on support, clear processes, and direct guidance. Our Property Managers are expected to take ownership of their communities while working side-by-side with our corporate support teams to drive performance and maintain excellence.
NewProperty Manager Blue Castle AgencyProperty ManagerCharlotte, North CarolinaA growing and highly respected real estate owner-operator is seeking an experienced Property Manager to lead the lease-up and stabilization of a brand-new Class A luxury apartment community in Charlotte. This is a unique opportunity to take ownership of a high-profile lease-up from the ground floor, driving leasing performance, building a best-in-class onsite team, and establishing operational excellence from day one.
Commercial Property Manager Sherpa LLC.Commercial Property ManagerCharlotte, NCNon-Local Candidates: Please note that you are competing with local candidates who don't require relocation expenses and can start quickly, so let us know if you have plans to move to the area soon. This role ensures properties are well-maintained, operating efficiently, and meeting ownership objectives while delivering exceptional service to tenants and vendors.
Regional Property Manager - Charlotte, NC ResProp TalentRegional Property Manager - Charlotte, NCCharlotte, North CarolinaAs a Regional Manager with ResProp you will be coming in at an exciting, early phase of growing our business into a tech-forward property management service that will recreate real estate, and change the industry as we know it today. Working with Regional Maintenance Directors to establish vendor relationships and pricing, executing preventative maintenance plans, and training maintenance teammates on cost mitigation and work order response.
Licensed Property Manager Samazon StaffingLicensed Property ManagerFort Mill, SC$80,000–$85,000Ability to connect with long-term residents and keep them comfortable during on-going renovations Onesite/RealPage online system preferred CRM or ARM certification preferred Bachelor's degree preferred but not required. They will manage the day-to-day operations of the community and have a passion for exceeding resident expectations and providing exceptional customer service.