p>Responsible for every aspect of the store operation, which includes: • Selecting, coaching and developing store teammates • Merchandising, advertising and promotion of products and services • Drive store sales & promotions • Build customer satisfaction & loyalty creating results for teammates, customers and the company • Understand alternative tire sourcing and competitors • Track and meet payroll, budgets and store goals • Keep records and relevant financial information current • Manage, schedule and assign staff according to their skill level • Attend paid training to stay up-to-date with new developments in the automotive service industry • Follow up with customers to obtain feedback and ensure they are satisfied with received • Other duties as assigned.
• High School Diploma or equivalent • Demonstrated success in retail sales management • Problem solving skills as it relates to customer complaints • Aptitude to manage inventory, order scheduling, and merchandising displays • Must be able to assist customers for personal sales as well as complaints to ensure customer retention and loyalty • Exceptional teammate and customer communication skills • Negotiation and conflict resolution skills • Must have a valid automobile drivers license at all times and be able to drive customer and company vehicles.
