Diesel Service Technician The Pete StoreDiesel Service TechnicianFitchburg, MassachusettsCommunicates with service advisor and foreman immediately if additional work is needed, if work outlined is not needed, or if repairs cannot be completed within the promised time. Employees come first at The Pete Store because we believe that the better we take care of our employees, the better they will take care of our customers.
NewAutomotive Service Technician Nucar Southern New EnglandAutomotive Service TechnicianNorwood, MA$42,000–$125,000 / yearFull timeFlat Rate TechnicianPay: $42,000.00 - $125,000.00 (Bonus programs for qualified candidates)Full-time: Flexible Schedules are AvailableNucar Nissan, 525 Boston Providence Hwy, Norwood, MA 02062, is currently looking for a Flat Rate Technician to join our growing team! An emphasis on preventive maintenance service, alignments, brake service and related repairs up to major engine repairs are also required.
Field Service Technician Apprentice - Massachusetts Engel Machinery IncField Service Technician Apprentice - Massachusettsmassachusetts, MAENGEL Machinery Inc., a global leader in plastic injection molding, automation, and robotics, is hiring 4 Field Service Technician Apprentices to join its nationally recognized apprenticeship program. This paid training program is designed for mechanically inclined individuals who want to build a long-term career servicing advanced manufacturing equipment.
Flat Rate Technician Nucar Southern New EnglandFlat Rate TechnicianNorwood, MAFull timeUp to $5,000 Sign-On Bonus based on experienceWeekly payFlexible schedulingAdditional compensation for Massachusetts State Vehicle Inspector License holdersState-of-the-art diagnostic equipment and shop technologyLarge parts inventory to minimize downtime and maximize productivityCompany-paid ASE certification testingCompany-paid Volkswagen manufacturer trainingStrong, supportive management teamHigh customer volume with consistent repair opportunitiesOpportunities for advancement within our growing dealershipComprehensive BenefitsNucar is committed to investing in our employees and providing a rewarding workplace. Flat Rate Automotive Service TechnicianNucar Volkswagen of Norwood is looking for a reliable and experienced Flat Rate Automotive Service Technician to join our growing dealership team.
NewResearch Technician Apidel TechnologiesResearch TechnicianNorthborough, MAContractorMaintain laboratory equipment to ensure reliable operation, including setup, calibration, troubleshooting, and preventive maintenance; coordinate with external service providers as needed and contribute to resolving equipment issues to minimize downtime. Perform analytical testing activities using a range of established methods to characterize materials and products, working closely with analytical scientists and internal customers to address technical questions and support R&D and business needs.
Install Technician-Stanley Access Technologies - $3,000 Certification Bonus AllegionInstall Technician-Stanley Access Technologies - $3,000 Certification BonusBoston, MA$32.70–$40.68 / hourPrior experience servicing automated doors, glazing, installing glass, installing door frames, building door frames, reading blueprints, AAADM Certification. _Additionally, Allegion is proud to be recognized with the 2026 Gallup Exceptional Workplace Award (GEWA) for the third consecutive year, earning distinction in both the employee engagement and strengths categories.
Field Service Technician - Laboratory Products Mettler-Toledo International IncField Service Technician - Laboratory ProductsBillerica, MAShare this job: Share Field Service Technician - Laboratory Products with Facebook Share Field Service Technician - Laboratory Products with Twitter Share Field Service Technician - Laboratory Products with a friend via e-mail Share Lab Field Service Technician II - Chicago IL with LinkedIn. Field Service Technician - Laboratory Products - - 22536.
NewManufacturing Engineer/Computer Technician Hologic IncManufacturing Engineer/Computer TechnicianMarlborough, MA$58,100–$87,200 / yearPosition Overview:Hologic is seeking an experienced and dynamic Senior Manager, Downstream Marketing to lead and drive the strategic and operational marketing efforts for the Breast Biopsy portfolio. Final compensation will depend on several factors, including relevant experience, skills, knowledge, geographic location, education, business needs, and market conditions.
Validation Technician LancesoftValidation TechnicianTewksbury, MA$24Perform customer support activities involving the installation, preventative and corrective maintenance, and testing of electronic equipment and sub-systems used for monitoring nuclear power levels in the nuclear industry. Diploma or equivalent* 2-5 years electronics testing or relevant work experience* General knowledge of the operation of analog electronic components* Demonstrated ability to troubleshoot electronic circuits.*
Diesel Technician Mechanic III Entry Level Penske Truck RentalDiesel Technician Mechanic III Entry LevelAUBURN, MAWillingness to work the required schedule, work at the specific location required, complete Penske employment application, submit to a background screening (to include criminal checks, past employment and education), the ability to pass a drug screen and physical as required by the Department of Transportation, and potential travel within a near geography for training are required. • Doing preventative maintenance repairs—like replacing or rotating tires—and completing vehicle component lubrication and replacement, some electrical system repairs, and cooling system maintenance on gas and diesel engine vehicles.
Production Technician Engineered Materials SolutionsProduction TechnicianAttleboro, MAFull timePosition Summary: The Manufacturing Machine Operator will be responsible for setting up machines, monitoring operations, and performing routine inspections to detect any issues early and prevent downtime. Engineered Materials Solutions is looking for skilled and detail-oriented Manufacturing Machine Operators to join our dynamic production team!
Appliance Service Technician CSC ServiceworksAppliance Service TechnicianPittsfield, MA$21.87–$26.25With nearly 100 years of experience and a team of 2,300 professionals, we power communities with innovative laundry and air solutions built on trust, respect, and integrity. Visit our Careers Website at www.cscsw.com to learn more about our available opportunities and the benefits of working for CSC ServiceWorks.
NewOutside Plant Technician AstoundOutside Plant TechnicianDedham, MAA Day in the Life of the Outside Plant Technician: This is a hands-on, field-based role focused on maintaining and repairing aerial and underground coax and fiber infrastructure. The technician will work outdoors daily using bucket trucks, ladders, and hand tools to restore service, perform preventative maintenance, and support network reliability.
NewBroadband Network Technician AstoundBroadband Network TechnicianFramingham So, MAA Day in the Life of the Outside Plant Technician: This is a hands-on, field-based role focused on maintaining and repairing aerial and underground coax and fiber infrastructure. The technician will work outdoors daily using bucket trucks, ladders, and hand tools to restore service, perform preventative maintenance, and support network reliability.
NewFacility Maintenance Technician Aerospace-Manufacturing 2nd Shift (Burlington, MA) Consolidated Precision ProductsFacility Maintenance Technician Aerospace-Manufacturing 2nd Shift (Burlington, MA)Burlington, MA$24–$34 / hourSupport cross-functional logistics operations during staffing shortages, peak workloads, or business needs, including shipment coordination, receiving activities, material handling, and transportation of goods between departments. Job Summary: The Facility Maintenance Technician is responsible for performing preventative maintenance, troubleshooting, and repair of manufacturing and facility systems to support safe, efficient, and continuous operations.
General Maintenance Insulation Technician JLLGeneral Maintenance Insulation TechnicianAndover, MAWhether you've got deep experience in commercial real estate, skilled trades or technology, or you're looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward. Execute professional removal, installation, and repair of insulation and fire-stopping systems on industrial equipment, piping networks, ductwork, and mechanical infrastructure within GMP pharmaceutical manufacturing environment.
Maintenance Technician (SABB) The Boston Beer Co IncMaintenance Technician (SABB)Boston, MA$23.56–$44.23 / hourProvides support and/or develops programs related to maintenance including preventative maintenance, facility management, budgeting, engineering, and compliance requirements. Collaborate with SABB Engineering + Maintenance Manager to evaluate existing brewery systems and facilities against current and projected needs.
Maintenance Technician 4 Corner ResourcesMaintenance TechnicianFall River, MA$28–$34 / hourThis is a chance to join a stable, high-volume operation where maintenance keeps the plant running, with built-in shift differentials, full benefits, and an education assistance program. Safely operate power tools, perform gas cutting and welding, and operate forklifts and pallet jacks.
Building Maintenance Technician- 1st Shift Cushman & WakefieldBuilding Maintenance Technician- 1st ShiftMassachusettsADDITIONAL ELIGIBILITY QUALIFICATIONS• Technical, vocational or on-the-job training in at least one of the following areas: HVAC, electrical, mechanical, process controls, mechanical power transmissions, painting, plumbing, carpentry or engine repair• Possess and maintain a valid driver’s license (commercial license may be required) and good driving record with periodic checks• Basic Computing Skills in Outlook, Excel & Word. In addition to a comprehensive benefits package, Cushman and Wakefield provide eligible employees with competitive pay, which may vary depending on eligibility factors such as geographic location, date of hire, total hours worked, job type, business line, and applicability of collective bargaining agreements.
Equipment Maintenance Technician Catalent Pharma Solutions, Inc.Equipment Maintenance TechnicianChelsea, MA$33.65–$40.87 / hourLocated at 190 Everett Avenue, the approximately 96,000‑square‑foot GMP facility features ISO 8 production suites, high‑potency containment capabilities, and advanced spray drying equipment, including multiple large‑scale GMP spray dryers. Catalent's Chelsea, Massachusetts site-often referred to as the Boston location-is a global Center of Excellence for spray dry dispersion (SDD) and dry powder inhaler (DPI) capsule manufacturing and packaging, supporting inhalation drug products from clinical development through commercial launch.
Building Maintenance Technician Ocean HavensBuilding Maintenance TechnicianBoston, MassachusettsThis role will work closely with the Property Manager to ensure that all buildings, building systems, tools and equipment are properly maintained and repaired as needed. Preferable but not required: possess a Massachusetts hoisting license; OSHA training (10 hour) plus; or able to complete training towards these certifications as provided within our company.
Maintenance Technician - One Beachmont Greystar Real Estate Partners LLCMaintenance Technician - One BeachmontRevere, MA$22–$24 / hourCompletes the "make-ready" process to prepare vacant apartment homes for leasing and new move-ins by completing the pre-move-out inspection, creating a "punch" list of maintenance work needed, scheduling vendors and contractors as needed, obtaining needed supplies and materials, completing all maintenance tasks, and inspecting completed work. Follows procedures for accessing and obtaining materials, supplies, equipment, tools, and other items from the property's maintenance department by tracking inventory used, returning unused items to the established location, and notifying the maintenance supervisor about re-ordering needs.
Maintenance Technician BGSF IncMaintenance TechnicianHyde Park, MA$32–$38 / hourTroubleshoot and repair plumbing, electrical, HVAC, appliances, drywall, carpentry, painting, and general maintenance issues. Strong knowledge of plumbing, electrical, HVAC, carpentry, drywall, appliances, and general repairs.
Maintenance Technician - Jefferson at Dedham Station Greystar Real Estate Partners LLCMaintenance Technician - Jefferson at Dedham StationDedham, MA$25–$28 / hourCompletes the "make-ready" process to prepare vacant apartment homes for leasing and new move-ins by completing the pre-move-out inspection, creating a "punch" list of maintenance work needed, scheduling vendors and contractors as needed, obtaining needed supplies and materials, completing all maintenance tasks, and inspecting completed work. Follows procedures for accessing and obtaining materials, supplies, equipment, tools, and other items from the property's maintenance department by tracking inventory used, returning unused items to the established location, and notifying the maintenance supervisor about re-ordering needs.
Maintenance Technician-1550 on the Charles Greystar Real Estate Partners LLCMaintenance Technician-1550 on the CharlesBoston, MA$26–$28 / hourCompletes the "make-ready" process to prepare vacant apartment homes for leasing and new move-ins by completing the pre-move-out inspection, creating a "punch" list of maintenance work needed, scheduling vendors and contractors as needed, obtaining needed supplies and materials, completing all maintenance tasks, and inspecting completed work. Follows procedures for accessing and obtaining materials, supplies, equipment, tools, and other items from the property's maintenance department by tracking inventory used, returning unused items to the established location, and notifying the maintenance supervisor about re-ordering needs.
Building Maintenance Technician Cushman & WakefieldBuilding Maintenance TechnicianNeedham, MassachusettsIn addition to a comprehensive benefits package, Cushman and Wakefield provide eligible employees with competitive pay, which may vary depending on eligibility factors such as geographic location, date of hire, total hours worked, job type, business line, and applicability of collective bargaining agreements. Cushman & Wakefield also provides eligible employees with an opportunity to enroll in a variety of benefit programs, generally including health, vision, and dental insurance, flexible spending accounts, health savings accounts, retirement savings plans, life, and disability insurance programs, and paid and unpaid time away from work.
Maintenance Technician - Cape Cod Greystar Real Estate Partners LLCMaintenance Technician - Cape CodMA$24–$27 / hourCompletes the "make-ready" process to prepare vacant apartment homes for leasing and new move-ins by completing the pre-move-out inspection, creating a "punch" list of maintenance work needed, scheduling vendors and contractors as needed, obtaining needed supplies and materials, completing all maintenance tasks, and inspecting completed work. Headquartered in Charleston, South Carolina, Greystar manages and operates over $350 billion of real estate in more than 260 markets globally with offices throughout North America, Europe, South America, and the Asia-Pacific region.
Maintenance Technician - The Metlo Greystar Real Estate Partners LLCMaintenance Technician - The MetloBoston, MA$27–$29 / hourCompletes the "make-ready" process to prepare vacant apartment homes for leasing and new move-ins by completing the pre-move-out inspection, creating a "punch" list of maintenance work needed, scheduling vendors and contractors as needed, obtaining needed supplies and materials, completing all maintenance tasks, and inspecting completed work. Follows procedures for accessing and obtaining materials, supplies, equipment, tools, and other items from the property's maintenance department by tracking inventory used, returning unused items to the established location, and notifying the maintenance supervisor about re-ordering needs.
Maintenance Technician - Verra Greystar Real Estate Partners LLCMaintenance Technician - VerraBoston, MA$23–$25 / hourCompletes the "make-ready" process to prepare vacant apartment homes for leasing and new move-ins by completing the pre-move-out inspection, creating a "punch" list of maintenance work needed, scheduling vendors and contractors as needed, obtaining needed supplies and materials, completing all maintenance tasks, and inspecting completed work. Follows procedures for accessing and obtaining materials, supplies, equipment, tools, and other items from the property's maintenance department by tracking inventory used, returning unused items to the established location, and notifying the maintenance supervisor about re-ordering needs.
Maintenance Technician - The Sudbury $1,000 Sign On Bonus Greystar Real Estate Partners LLCMaintenance Technician - The Sudbury $1,000 Sign On BonusBoston, MA$26–$28 / hourCompletes the "make-ready" process to prepare vacant apartment homes for leasing and new move-ins by completing the pre-move-out inspection, creating a "punch" list of maintenance work needed, scheduling vendors and contractors as needed, obtaining needed supplies and materials, completing all maintenance tasks, and inspecting completed work. Follows procedures for accessing and obtaining materials, supplies, equipment, tools, and other items from the property's maintenance department by tracking inventory used, returning unused items to the established location, and notifying the maintenance supervisor about re-ordering needs.
Maintenance Technician - Mason Greystar Real Estate Partners LLCMaintenance Technician - MasonEverett, MA$25–$27 / hourCompletes the "make-ready" process to prepare vacant apartment homes for leasing and new move-ins by completing the pre-move-out inspection, creating a "punch" list of maintenance work needed, scheduling vendors and contractors as needed, obtaining needed supplies and materials, completing all maintenance tasks, and inspecting completed work. Follows procedures for accessing and obtaining materials, supplies, equipment, tools, and other items from the property's maintenance department by tracking inventory used, returning unused items to the established location, and notifying the maintenance supervisor about re-ordering needs.
Maintenance Technician Comfort Inn & Suites SturbridgeMaintenance TechnicianSturbridge ma, MAThis position is responsible for ensuring guest rooms, public areas, and building systems are properly maintained and guest-ready at all times. This role offers 30–40 hours per week based on hotel demand , with consistent year-round work available.
Maintenance Technician- Forklift Repair The Home Depot IncMaintenance Technician- Forklift RepairWestfield, MAThis role performs troubleshooting, diagnostics, preventive maintenance, and repairs on forklifts and related material‑handling equipment to minimize downtime and support uninterrupted warehouse and production operations. Working Conditions: Typically in a comfortable environment but with regular exposure to factors such as temperature extremes, moving machinery, loud noise, and fumes which cause noticeable discomfort or a moderate risk of accident or illness.
Maintenance Technician FirstService ResidentialMaintenance TechnicianBoston, MA$38–$42 / hourFull timeRequesting Information About the AEDT - NYC Local Law 144: Candidates who reside in New York City and are subject to NYC Local Law 144 may request information about the AEDT, including details on the type of data collected, the sources of such data, and our data retention policies. Ability to work in a variety of environmental conditions, including exposure to outdoor temperatures, weather variations, traffic and equipment noise, equipment vibrations, vehicle and chemical fumes, cleaning solvents, grease, machinery with moving parts, and dust.
HVAC Refrigeration Service Technician NextechHVAC Refrigeration Service TechnicianWorcester, Massachusetts$28 / hourCompany Vehicle: Hit the road in a fully equipped van, gas card includedStart Your Day from Home: Dispatched directly from home for daily convenienceGet Paid for All Your Time: Paid port-to-port travel means no unpaid downtimeTool Allowance: Keep your gear sharp - we've got you coveredProfessional Growth: Paid training, certification support, and education reimbursementOutstanding Benefits: We're looking for driven, skilled professionals ready to level up their careers and thrive in an environment that rewards excellence, encourages growth, and values your impact.
NewService Technician / Trailer Mechanic L. W. Tank Repair Inc.Service Technician / Trailer MechanicUxbridge, MAFull timeThis is a great opportunity if you enjoy a fast paced, team oriented, dynamic work environment that offers a wide variety of repair and maintenance functions on trucks, trailers and bulk commodity handling equipment. - Requires frequent bending, stooping, kneeling, crouching, crawling, climbing, balancing, lifting, carrying, and reaching or handling with arms, hands, and fingers.
Manufacturing Equipment Technician - Compressed Nights MACOM Technology Solutions Holdings IncManufacturing Equipment Technician - Compressed NightsLowell, MAExecutes all aspects of operation, repair, trouble shooting, preventive maintenance, adjustments, rebuilding and modifications to insure proper operation and maximum up-time of various types of processing equipment with little or no supervision. Coverage areas may include Epi, Diffusion, HiPox, Plasma Deposition, Plasma Etch, Wet Etch, Metal Evaporation, Photolithography, Grind, RF/DC Test, and Metrology depending on experience and aptitude.
Commercial Refrigeration Technician Sila ServicesCommercial Refrigeration TechnicianNorth Andover, Massachusetts$55–$60 / hourRefrigeration System Diagnostics & Repair – Ability to troubleshoot and repair commercial refrigeration systems such as walk-in coolers/freezers, reach-ins, ice machines, and display cases. $55 - $60 an hour We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information.
Install Technician-Stanley Access Technologies - $3,000 Certification Bonus Allegion PlcInstall Technician-Stanley Access Technologies - $3,000 Certification BonusBoston, MA$32.70–$40.68 / hourPrior experience servicing automated doors, glazing, installing glass, installing door frames, building door frames, reading blueprints, AAADM Certification. Additionally, Allegion is proud to be recognized with the 2026 Gallup Exceptional Workplace Award (GEWA) for the third consecutive year, earning distinction in both the employee engagement and strengths categories.
Generator Technician Century Mechanical HoldingsGenerator TechnicianHarwich Port, MA$35–$45 / hourFull timeFunctions include, but are not limited to the following: Essential Duties and Responsibilities: · The essential functions include, but are not limited to the following: Diagnose, troubleshoot, and repair standby and portable generator systems (diesel, natural gas, and propane). The Generator Technician is responsible for the installation, maintenance, troubleshooting, and repair of residential, commercial, and industrial standby power systems and related components.
Production Maintenance Technician- 3rd Shift RTXProduction Maintenance Technician- 3rd ShiftMassachusettsMachines, Tools, and Equipment used, includes but not limited to: Machine tools such as drill presses, shapers, radial drills, boring mills, grinders, flaring tools and tube benders, hand tools such as hydraulic gauges, speed indicators, strobe lights, wrenches, screw drivers, hammers, punches, electric drills, gear pullers, micrometers, scales, verniers, levels, straight edges, and other hand tools common to maintenance trade. Maintenance on forklift trucks, lifting equipment, cranes, A/C pulleys, belts, motor direct or indirect drives, bearings, shafts, overhead doors drive mechanisms (only), turbine type blowers, compressors, vacuum pumps, air actuators, valves that control motion of and hydraulic fluid and other assigned equipment.
Maintenance Technician II Hilton Grand Vacations IncMaintenance Technician IIDennis, MABasic appliance troubleshooting and repair Basic air-conditioning controls Intermediate skills in drywall, painting/staining and wall vinyl repairs. Replace light bulbs and ballasts Repair closet/drapery tracks, replacement of furniture Stain furniture and repair knicks and gouges.
DC MAINTENANCE TECHNICIAN The Home Depot IncDC MAINTENANCE TECHNICIANTewksbury, MAWorking Conditions: Typically in a comfortable environment but with regular exposure to factors such as temperature extremes, moving machinery, loud noise, and fumes which cause noticeable discomfort or a moderate risk of accident or illness. Minimum Education: The knowledge, skills and abilities typically acquired through the completion of a trade school degree program or equivalent degree in a field of study related to the job.
Field Service Technician Veterans Prime, Inc.Field Service TechnicianBoston, Massachusetts$80,000–$95,000 / yearThis role offers nationwide travel, strong overtime potential, and hands‑on work supporting essential infrastructure across major industrial sites. Join a growing industrial services team where your electrical and mechanical skills keep critical systems running safely and efficiently.
Maintenance Technician - Night Shift (6:45PM - 7:00AM) - $5,000 Sign-On Bonus Teknor Apex CoMaintenance Technician - Night Shift (6:45PM - 7:00AM) - $5,000 Sign-On BonusLeominster, MAGeneral Function: The Maintenance Technician is responsible for effectively troubleshooting and repairing mechanical equipment throughout the Plant while ensuring the equipment operates at design efficiency and throughput with minimal supervision. Newly hired external candidates for eligible Hourly Maintenance Mechanic positions may be eligible for a $5,000 sign-on bonus, paid in two installments: $2,500 after successful completion of 90 days of employment.
Maintenance Technician - Night Shift (6:45Pm - 7:00Am) - $5,000 Sign-On Bonus Teknor Apex CompanyMaintenance Technician - Night Shift (6:45Pm - 7:00Am) - $5,000 Sign-On BonusLeominster, MAGeneral Function: The Maintenance Technician is responsible for effectively troubleshooting and repairing mechanical equipment throughout the Plant while ensuring the equipment operates at design efficiency and throughput with minimal supervision. Throughout this global expansion Teknor has remained a privately held company, and today Fain's grandson sits at the helm, maintaining the family's tradition of fostering deep employee and customer relationships.
Maintenance Technician Signature HealthcareMaintenance TechnicianBrockton, MABasic plumbing, electrical and minor HVAC Preventative maintenance including a daily physical walk through all areas to seek out potential problems Clean up in the event of spills, accidents or other issues Preparation and painting of designated areas including patching and scraping walls and taping windows Removal or relocation of large/heavy items such as furniture or storage boxes Regular and seasonal grounds keeping including lawn, shrub, snow removal salting sidewalks etc Call rotation required Perform duties of Maintenance Assistant when necessary Assist in emergency situations Other duties as required High school diploma or equivalent One year Maintenance experience required Valid Massachusetts Drivers License General knowledge of HVAC systems plumbing and electrical highly desirable.
Boiler Plant Technician Merrimack HealthBoiler Plant TechnicianLawrence, MAExhibits timely, satisfactory completion of assignments with limited assistance as evidenced by 110 overtime unless requested and approved by the Engineering Supervisor. Cycle equipment on and off as directed by the Engineering Supervisor for the purpose of boiler conservation, as evidenced by the machinery surveillance report sheets.
Gaming (Slot) Technician - Full-Time Plainridge Park CasinoGaming (Slot) Technician - Full-TimePlainville, MassachusettsFull timeWe’ve grown to become the leading provider of integrated entertainment, sports content, and casino gaming experiences thanks to our 43 destinations across North America, online sports betting and iCasino via theScore Bet Sportsbook and Casino®. While performing the duties of this job, the team member is regularly required to stand; walk; and use hands to finger, handle, or feel objects, tools, or controls.
Continuous Service Improvement Management Analyst CACI International IncContinuous Service Improvement Management AnalystSterling, VA$86,600–$181,800 / yearQualifications: • Bachelors degree in Computer Science, Information Technology, or equivalent work experience • 5+ years of experience in network operations, quality assurance, or related roles • Strong understanding of network protocols, architectures, and technologies (e.g., TCP/IP, MPLS, SDN) • Good working knowledge of the Service Management workflows and ITSM processes • ITIL V3 or 4 certification and training • Experience with network monitoring and performance management tools • Proficiency in data analysis and statistical methods • Excellent problem-solving and analytical skills • Strong communication and interpersonal skills • Ability to work in a fast-paced, dynamic environment TS/SCI with Poly required. Responsibilities: • Assist the lead in providing continuous service improvement (CSI) management across the program • Develop and maintain performance metrics in accordance with the CSI approach • Raises issues, questions and concerns; Validates results, reports discrepancies, and follows through to ensure that all issues are resolved • Design and implement CSI initiatives • Monitor and analyze CSI performance data to identify trends and potential issues • Collaborate across the program to identify and implement improvements • Develop and maintain documentation for CSI processes and procedures • Create and present regular reports on CSI initiatives and quality metrics to stakeholders • Identify and implement best practices • Participate in CSI planning and projects.