Los Angeles, CA30+ days ago
p>Additional Responsibilities • Personal Capability Building: Act as subject matter expert in an area of technology, policy, regulation, or operational management for the team • Key Account Management: Ensure quality service and profitable business growth by managing a portfolio of complex customer relationships and/or a small team of account managers • Customer Relationship Development / Prospecting: Develop and implement a relationship management plan for strategic, complex potential accounts to build key relationships at local and national levels • Customer Needs Clarification: Consult with a range of customer representatives at different levels to identify the outcomes they require, introducing relevant internal specialists and utilizing their expertise to gather and analyze complex customer data, clarify medium- to long-term customer needs, and develop and agree to a specification of customer requirements • Sales Opportunities Creation: Develop a personal network of senior managers within the business sector and represent the organization at business sector events • Sell Customer Propositions: Lead a cross-functional internal team (e.g., technical, commercial, and legal) to configure a complex tailored or bespoke product-and-services solution and associated contractual terms that meet the customers mid- to long-term needs at a national/key operating-unit level • Operational Compliance: Monitor and review performance and behaviors within area of responsibility to identify and resolve noncompliance with the organization's policies and relevant regulatory codes and codes of conduct • Promoting Customer Focus: Develop internal marketing plans and work collaboratively with other departments to improve internal relationships and build strong external customer relationships • Customer Relationship Management / Account Management: Develop and implement relationship management plans for complex existing customer accounts to identify and build relationships with relevant decision-makers and influencers within the customer organization and to enable effective two-way flow of information and resolution of issues • Education: Bachelors or Masters degree in Engineering, Environmental Science, or similar • Qualifications: Professional Engineer license preferred, minimum 10 years of experience in municipal or public sector project delivery and client relationship management, strong seller/doer experience with strong business development, proposal preparation, and marketing skills, excellent communication, negotiation, and interpersonal skills, ability to lead cross-functional teams and influence at senior levels, proficiency in CRM tools (Salesforce in particular) and Microsoft Office Suite, strategic thinker with a client-centric mindset, strong understanding of municipal operations, governance, and procurement, experience in client engagement and business development, with a track record of building relationships across government, industry, and community stakeholders. Working with an energetic and high-performing team, this position offers a variety of duties and will see you involved in:
Client Relationship Development • Serve as a trusted advisor to existing clients through direct project leadership and consistent delivery performance • Maintain deep understanding of client priorities, funding realities, and community outcomes • Represent client and community voices internally, shaping solutions and pursuits based on real delivery insight • Build long-term client partnerships rooted in credibility, responsiveness, and results.