MINIMUM QUALIFICATIONS: Five or more years of experience in Sales, Program/Account Management, or Customer Service, including at least three years in a supervisory or management role;ā¢ Computer literacy, including skills to use ERP and CRM databases, presentation, Internet, spreadsheet, and word processing applications;ā¢ Supervisory skills to hire qualified employees, provide for their professional development, administer performance management and disciplinary processes effectively, and address employee relations appropriately;ā¢ Ability to effectively supervise and develop assigned team to meet production/service goals while adhering to safety policies and rules;ā¢ Ability to communicate effectively both orally and in writing; to make presentations and respond to inquiries by senior management, customers and/or employees;ā¢ Demonstrated leadership, organizational, reasoning, problem solving and analytical and exceptional customer service skills;ā¢ Human relation skills to build effective relationships with team, customers and public;ā¢ Advanced computer literacy including knowledge of word processing, spreadsheet, database and presentation software;ā¢ Knowledge of business English including vocabulary, spelling, and correct grammatical usage and punctuation;ā¢ Mathematical skills to include the ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations;ā¢ Ability to establish priorities and solve a wide range of business, operational and strategic management problems;ā¢ Flexibility to respond to changing work priorities and handle numerous projects at the same time. This position requires strong internal and external relationship management skills, knowledge of business administration, project management, budgeting, planning, resource management, and the ability to direct staff to meet organizational goals and objectives.