Facility Supervisor (Solano) Associated Students, Inc.Facility Supervisor (Solano)Vallejo, CAWhen full-time staff or a Student Manager are not present, the Facility Supervisor provides general safety oversight of ASI programs within the Physical Education and Aquatics Center (PEAC), Bodnar Field, Morrow Cove, and Sport Court. Under the supervision of the Assistant Director—Recreational Programs and Facility Operations, the Facility Supervisor is responsible for supporting the safe and efficient operation of ASI facilities and programs.
Intermittent Facility Supervisor (Solano) Associated Students, Inc.Intermittent Facility Supervisor (Solano)Vallejo, CAWhen full-time staff or a Student Manager are not present, the Intermittent Facility Supervisor provides general safety oversight of ASI programs within the Physical Education and Aquatics Center (PEAC), Bodnar Field, Morrow Cove, and Sport Court. Under the supervision of the Assistant Director—Recreational Programs and Facility Operations, the Intermittent Facility Supervisor is responsible for supporting the safe and efficient operation of ASI facilities and programs.
Casework Supervisor Center Point, IncCasework SupervisorSan Pablo, California$70,000–$80,000As this is a new program launch, the Casework Supervisor will play an important role in helping establish program operations, workflows, staff training processes, and a positive team culture that supports high-quality service delivery. This innovative program is anticipated to launch around July 1, 2026, under contract with the California Department of Corrections and Rehabilitation (CDCR), Division of Rehabilitative Programs (DRP), and will provide services to adults on parole.
Front of House Supervisor Ivy LivingFront of House SupervisorSan Francisco, CA$23–$25 / hourFor the health and safety of our team members and residents, Oakmont Management Group may require team members to vaccinate, participate in daily screening, surveillance testing, and to wear face coverings and other personal protective equipment (PPE) to prevent the spread of the COVID-19 or other communicable diseases, per regulatory guidelines. We deliver meaningful lifestyles and relationships with residents, families, and team members by developing a winning culture and living these values: Authenticity * Teamwork * Compassion * Commitment * Resilience.
NewAccounting Supervisor Mission ActionAccounting SupervisorSan Francisco, CaliforniaThis position oversees daily accounting operations and supervises accounting staff responsible for accounts payable, accounts receivable, and general ledger activities. We encourage people of color, women, older people, members of the LGBTQ community, and individuals with disabilities, including HIV and community members who grew up in the Mission District.
PARALEGAL SUPERVISOR University of CaliforniaPARALEGAL SUPERVISOROakland, CARemote$120,000–$142,000 / yearExperience in and mastery of a significant body of legal knowledge relating to one or more legal practice areas represented within UC Legal's Office of General Counsel, as demonstrated by eight years progressively responsible experience as a paralegal working in a commercial firm, government or educational institution. 60% Paralegal duties: Provides highly complex analyses across a broad spectrum of practice areas and/or administrative topics, policies and initiatives and provides in-depth, complex research and analyses as a specialist in multiple practice areas.
Member Services Supervisor Active Wellness LLCMember Services SupervisorNapa, CA$20–$26 / hourThis person has the responsibility of being responsive to member needs, assisting with membership billing and account questions, and the collection of outstanding membership fees. The Member Services Supervisor also responds to members' comments and suggestions, acting as the club's first line of communication with members and creating a friendly and welcoming environment.
Cardiac Holter Monitoring Supervisor PhilipsCardiac Holter Monitoring SupervisorPleasanton, CA$73,000–$115,000 / yearYou're the right fit if: You have 1+ years' experience with a Bachelor's Degree or 4+ years' of experience with Vocational Education in Clinical Operations, ECG Monitoring and Analysis or equivalent; leadership experience with direct reports is preferred. The actual base pay offered may vary within the posted ranges depending on multiple factors including job-related knowledge/skills, experience, business needs, geographical location, and internal equity.
Part Time Store Supervisor - Union Street - San Francisco, CA Casper Sleep Inc.Part Time Store Supervisor - Union Street - San Francisco, CASan Francisco, CA$20.50–$24.50 / hourSleepers can shop online, visit one of our 40+ retail locations across the United States, or find us through a growing network of trusted retail partners. 1-2 years experience as a people leader in a retail, sales, customer service or hospitality industry, with at least 3+ years in a customer-facing role.
Police Communications Dispatch Supervisor Emeryville City CouncilPolice Communications Dispatch SupervisorEmeryville, CA$107,328–$133,536 / yearUnder direction of the Police Service Manager, supervises and directs the public safety dispatch center operations; manages the intake and prioritization of public safety calls, coordinates activities across city departments and outside agencies; and ensures 24/7 emergency response readiness through effective scheduling, training, and performance tracking. Performs the full range of Public Safety Dispatcher duties as necessary; assists staff with calls for service, radio dispatching, or handling of emergency calls/critical incidents as they arise; provides support and handles requests as needed.
Senior Account Supervisor, Sports & Entertainment Zeno Group, Inc.Senior Account Supervisor, Sports & EntertainmentRedwood City, CA$105,000–$125,000 / yearWinner of the industry's most coveted awards including the 2024 PRWeek U.S. Outstanding Large Agency of the Year, 2023 PRWeek Purpose Agency of the Year, 2022 PRWeek Global Agency of the Year, 2022 PRovoke Best Large Agency to Work For in North America and a three-time winner of PRWeek's Best Places to Work. Media Relations & Talent Partnerships: Develop earned media strategies, oversee media outreach and cultivate relationships with journalists, talent representatives, influencers and industry partners to maximize campaign visibility and impact.
Shift Supervisor MOD Super Fast Pizza LLCShift SupervisorPinole, CAAt times, you will be the most senior squad member working the shift, and you will be responsible for ensuring that the team performs all essential tasks, provides outstanding guest experiences, and contributes to smooth restaurant operations. Lead the shift by doing the following key tasks: The Shift Supervisor is responsible for ensuring the right squad member is in the right place and doing the right work to always support guests, we call this deployment.
#705 Hot Deli Supervisor 99 Ranch Market#705 Hot Deli SupervisorVallejo, California$20–$25After the training period, qualified candidates will be directly assigned to a store and be responsible for the corresponding department SOP, product knowledge, planning, ordering, organization, employee management, and all other supervisory duties. Control inventory movement (FIFO), including rotating product display, organizing freezer and cooler, and directing physical inventory count.
#62 Seafood Supervisor 99 Ranch Market#62 Seafood SupervisorFremont, California$18–$20Omni & HQ Support – Assist in supervising and performing Omni channel services and initiatives and all accounting, administrative, maintenance, and marketing duties, including identifying efficient and productive weekly marking plans by utilizing all resources available to achieve better performance and maximize sales. Display – Manage and decorate stores with attractive product displays and proper signage to showcase freshness and quality, create and distribute promotional materials to customers, and ensure shelf tags are labeled correctly to drive sales and marketing initiatives.
Social Work Supervisor -LCSW Habitat HealthSocial Work Supervisor -LCSWSan Leandro, CaliforniaFor COVID-19 and influenza, team members who are working in a participant care setting are required to provide either proof of vaccination or a signed declination form and comply with applicable masking requirements while in a care setting to the extent permitted by law in the applicable jurisdiction. As a condition of employment, team members are expected to comply with all applicable infection control protocols, personal protective equipment (PPE) requirements, and vaccination requirements associated with their role and work location, and to the extent required by law and as permitted in the applicable jurisdiction.
Life Sciences Audit Supervisor WithumLife Sciences Audit SupervisorSan Francisco, CA$120,000–$160,000 / yearHow You'll Spend Your Time: Leading the engagement team staff on the planning and execution of an audit, review or compilation engagement to effectively and efficiently provide world-class client service to clients. Strong leadership, training, and mentoring skills, coupled with excellent verbal, written, and presentation skills to represent the Firm well to client's management.
Financial Services Audit Supervisor WithumFinancial Services Audit SupervisorSan Francisco, CA$110,000–$145,000 / yearHow You'll Spend Your Time: Leading the engagement team staff on the planning and execution of an audit, review or compilation engagement to effectively and efficiently provide world-class client service to clients. Strong leadership, training, and mentoring skills, coupled with excellent verbal, written, and presentation skills to represent the Firm well to client's management.
Tech Audit Supervisor WithumTech Audit SupervisorSan Francisco, CA$120,000–$160,000 / yearHow You'll Spend Your Time: Leading the engagement team staff on the planning and execution of an audit, review or compilation engagement to effectively and efficiently provide world-class client service to clients. Strong leadership, training, and mentoring skills, coupled with excellent verbal, written, and presentation skills to represent the Firm well to client's management.
NewAccount Supervisor IW GroupAccount SupervisorSan Francisco, CaliforniaYour responsibilities will include developing integrated campaign strategies, providing audience segment strategy and expertise, drafting press materials, guiding creative, conducting media and community outreach, leading influencer and partnership programs, coordinating and executing media events, overseeing day-to-day client needs/requests, collaborating with partner agencies, and managing a direct report (Account Executive level). · Build a high-performing team culture as the account leader for their clients, working in close partnership with Strategy, Creative, Production, Social, Operations, Media, and Innovation leads.
Laboratory Supervisor Cbre ValuationLaboratory SupervisorFoster City, CAPostuler Partager cet emploi: Partager Partager Laboratory Supervisor avec LinkedIn Partager Laboratory Supervisor avec Twitter Partager Laboratory Supervisor avec un ami par courriel Retour Joignez-vous à notre communauté de talents Keep up to date with exciting career opportunities and the latest news. This position owns the overall relationship clients and scientist What you'll do Supervises, plans, directs, and schedules day-to-day and long-range activities for defined Pharma Services scope, and ensures all programs and procedures of the Pharma Services staff are being properly implemented.
NewHybrid RBT and ABA Case Supervisor Center for Social DynamicsHybrid RBT and ABA Case SupervisorMartinez, California$27–$32 / hourOne of the following experience pathways: 2+ years of related professional experience implementing behavior modification intervention services, or 1+ year of related professional experience implementing behavior modification intervention services and 12 semester units in Applied Behavior Analysis, or Board Certified Assistant Behavior Analyst (BCaBA). Career Compass A clearly mapped pathway that blends direct care, mentorship, and early leadership exposure — no guessing what comes next.
Hybrid RBT and ABA Case Supervisor Center for Social Dynamics IncHybrid RBT and ABA Case SupervisorMartinez, CA$27–$32 / hourOne of the following experience pathways: 2+ years of related professional experience implementing behavior modification intervention services, or 1+ year of related professional experience implementing behavior modification intervention services and 12 semester units in Applied Behavior Analysis, or Board Certified Assistant Behavior Analyst (BCaBA). Bachelor's degree in one of the following disciplines, or a closely related field: Psychology, Child Development, Childhood Education, Special Education, or Pediatric Therapy (Physical, Occupational, or Speech Therapy).
NewHybrid RBT and ABA Case Supervisor: Spanish Speaker Center for Social DynamicsHybrid RBT and ABA Case Supervisor: Spanish SpeakerMartinez, California$27–$32 / hourOne of the following experience pathways: 2+ years of related professional experience implementing behavior modification intervention services, or 1+ year of related professional experience implementing behavior modification intervention services and 12 semester units in Applied Behavior Analysis, or Board Certified Assistant Behavior Analyst (BCaBA). Career Compass A clearly mapped pathway that blends direct care, mentorship, and early leadership exposure — no guessing what comes next.
NewHybrid RBT and ABA Case Supervisor: Spanish Speaker Center for Social Dynamics IncHybrid RBT and ABA Case Supervisor: Spanish Speakerel sobrante, CA$27–$32 / hourOne of the following experience pathways: 2+ years of related professional experience implementing behavior modification intervention services, or 1+ year of related professional experience implementing behavior modification intervention services and 12 semester units in Applied Behavior Analysis, or Board Certified Assistant Behavior Analyst (BCaBA). Bachelor's degree in one of the following disciplines, or a closely related field: Psychology, Child Development, Childhood Education, Special Education, or Pediatric Therapy (Physical, Occupational, or Speech Therapy).
SFO Cargo Warehouse Supervisor Swissport International AGSFO Cargo Warehouse SupervisorSan Francisco, CAJob Summary Cargo Warehouse Supervisor is responsible for warehouse and storage facilities, loading and unloading air cargo, ensuring cargo related documentation is prepared timely and accurately, and regulatory requirements are adhered to and executed against appropriately. At Swissport, we are driven by our core values of Show You Care, Do the Right Things and Win as a Team, and we are currently seeking dedicated individuals, who align with these values, to join our team at various locations across the globe.
Distribution Engineering Supervisor Leidos Holdings IncDistribution Engineering SupervisorSan Francisco, CA$73,450–$132,775 / yearThe successful Distribution Engineering Supervisor will support the following activities with minimal oversight: Lead team of 5-8 engineers to develop design and construction work packages for electrical overhead and underground distribution systems operating from 4kV through 138kV mostly associated with programmatic work such as overloaded transformers, inspection and maintenance, joint use, and inspection reports. As a valued team member, you can look forward to a fast paced, diverse work environment and flexible work hours/work arrangements, as well as managers who will encourage career development and growth opportunities, including Professional Engineer License (PE), Project Management Professional (PMP), Leadership training, Formal Mentorship Programs, Management opportunities.
Service Production Supervisor Rivian Automotive IncService Production SupervisorSan Francisco, CA$95,000–$125,000 / yearFrequent use of hands for purposes of grasping and using tools correctly, entering data, writing communications, or calling customers or internal partners Strong understanding of written and spoken English Ability to see, read and interpret documents such as governmental regulations, safety rules, operating and maintenance instructions or schematics Up to 27% travel may be required This role may require regular interaction with customers and their families, 3rd party affiliates, and suppliers within Rivian facilities, on mobile service routes, or at community outreach events. Rivian may use your Candidate Personal Data for the purposes of (i) tracking interactions with our recruiting system; (ii) carrying out, analyzing and improving our application and recruitment process, including assessing you and your application and conducting employment, background and reference checks; (iii) establishing an employment relationship or entering into an employment contract with you; (iv) complying with our legal, regulatory and corporate governance obligations; (v) recordkeeping; (vi) ensuring network and information security and preventing fraud; and (vii) as otherwise required or permitted by applicable law.
Group Supervisor I/II - Probation Department (Open and Promotional) County of San MateoGroup Supervisor I/II - Probation Department (Open and Promotional)San Mateo, CA$89,523.20–$111,966.40 / yearCurrent County of San Mateo and County of San Mateo Superior Court of California employees with at least six months (1040 hours) of continuous service in a classified regular, probationary, extra-help/limited term positions prior to the final filing date will receive five points added to their final passing score. If you have taken the Board of State and Community Corrections (BSCC) California - Selection Examination for the Adult Corrections Officer, Juvenile Corrections Officer, and Probation Officer exam within the last six months and would like to submit your T-score in lieu of retaking the BSCC exam, you must attach proof of a documented valid T-Score at the time of application.
Nursing Supervisor FT Day Knight Health Holdings LLCNursing Supervisor FT DaySan Leandro, CA$45.05–$57.13 / hourKindred Hospital San Diego is a 70-bed long-term acute care hospital offering the same in-depth care you would receive in a traditional hospital, but for an extended recovery period. Assesses patient needs; participates in providing nursing care; ensures services are carried out and documented appropriately.
NewOutreach & Enrollment Supervisor -San Leandro Habitat HealthOutreach & Enrollment Supervisor -San LeandroSan Leandro, California$94,000–$116,000 / yearPartnering closely with center leadership and cross-functional teams, the Outreach & Enrollment Supervisor develops high-performing teams, strengthens community partnerships, removes operational barriers, and leverages data-driven insights to achieve organizational growth goals while ensuring compliance with applicable regulatory requirements. For COVID-19 and influenza, team members who are working in a participant care setting are required to provide either proof of vaccination or a signed declination form and comply with applicable masking requirements while in a care setting to the extent permitted by law in the applicable jurisdiction.
Building Inspector Supervisor City of Fairfield, CABuilding Inspector SupervisorFairfield, CA$114,907.10–$139,669.09 / yearThis position will provide supervision, direction and training for assigned personnel in the Community Development Department Building Safety Division; to assist the Chief Building Official in planning and directing division activities; assist in the review of building plans and specifications for permit issuance; to enforce building (residential and commercial) and zoning codes and laws; perform related functions as required. Under general direction from the Chief Building Official, the Building Inspector Supervisor provides direct supervision to building inspection staff, and may provide Building Division staff oversight in the absence of the Chief Building Official.
Pharmacy Technician Supervisor Stanford Health Care Tri-ValleyPharmacy Technician SupervisorPleasanton, CaliforniaThe salary of the finalist selected for this role will be set based on a variety of factors, including but not limited to, internal equity, experience, education, specialty and training. implementing programs, policies and procedures necessary to manage and control all pharmacy technician services, and assure quality distributive pharmacy services at both Hospitals.
Site Supervisor SBM Management ServicesSite SupervisorFremont, CaliforniaEducation and/ or Experience: Six months to 1-year related experience and/or training; High School diploma or general education degree (GED); or equivalent combination of education and experience. Responsibilities include interviewing, hiring, planning, assigning, and directing work; performance evaluations; rewarding and disciplining employees; addressing complaints and resolving problems.
Bilingual Site Supervisor SBM ManagementBilingual Site SupervisorFoster City, CA$71,000–$75,000 / yearEducation and/ or Experience: Six months to 1-year related experience and/or training; High School diploma or general education degree (GED); or equivalent combination of education and experience. Responsibilities include interviewing, hiring, planning, assigning, and directing work; performance evaluations; rewarding and disciplining employees; addressing complaints and resolving problems.
Site Supervisor SBM ManagementSite SupervisorNewark, CA$71,000–$75,000 / yearEducation and/ or Experience: Six months to 1-year related experience and/or training; High School diploma or general education degree (GED); or equivalent combination of education and experience. Responsibilities include interviewing, hiring, planning, assigning, and directing work; performance evaluations; rewarding and disciplining employees; addressing complaints and resolving problems.
NewBilingual Site Supervisor SBM Management Services LPBilingual Site SupervisorEast Palo Alto, CA$71,000–$75,000 / yearEducation and/ or Experience: Six months to 1-year related experience and/or training; High School diploma or general education degree (GED); or equivalent combination of education and experience. Responsibilities include interviewing, hiring, planning, assigning, and directing work; performance evaluations; rewarding and disciplining employees; addressing complaints and resolving problems.
Operations Supervisor Summit School ServicesOperations SupervisorConcord, CAResponsibilities: Provides overall CSC operational leadership by directing student transportation services, driver training and vehicle maintenance programs to support the operating plan and overall business goals. Summit School Services companies share a strong commitment to provide the highest level of transportation safety, quality transportation, outstanding customer service and positive employee relations.
Carwash / Detailing Supervisor 25HR to 30HR DOE (SFO) ODORZX INC.Carwash / Detailing Supervisor 25HR to 30HR DOE (SFO)Oakland, CA$52,000–$62,000ODORZX INC in San Francisco is seeking a highly motivated and experienced Operations Supervisor to join our dynamic team in the carwash/detailing industry. Lead a team of carwash and detailing technicians, providing guidance, training, and support to ensure they deliver outstanding results.
Nurse Supervisor Atria Senior Living Group IncNurse SupervisorLafayette, CAIn the role of Resident Services Supervisor, you support the Resident Services Director (RSD) in implementing the Resident Services programs and overall department functions. You establish and maintain a medication system, complete daily Quality Enhancement reviews, and maintain positive relations with residents, families, and physicians.
Not For Profit Tax Supervisor WithumNot For Profit Tax SupervisorSan Ramon, CA$95,000–$155,000 / yearThe cornerstone of our success can truly be accredited to the dedicated professionals who work here every day, easy to work with a sense of purpose and caring for their co-workers and whose mission is to help our clients grow and thrive - to be in a position of strength. Job Description: Withum's Exempt Organization and Employee Benefits Tax group provides support and guidance to Benefit Plans and other Exempt Organizations to succeed in a technology-driven world full of ever-changing rules and regulations.
NewCustodial Supervisor, Life Science SBM Management ServicesCustodial Supervisor, Life ScienceSouth San Francisco, CaliforniaCandidates with an equivalent combination of education, technical training, professional certifications, and progressively responsible experience leading facilities, operations, janitorial, manufacturing, or service teams will also be considered. Responsibilities include interviewing, hiring, planning, assigning, and directing work; performance evaluations; rewarding and disciplining employees; addressing complaints and resolving problems.
1814 Benefits Supervisor - Member Services - San Francisco Employees' Retirement System (00101403) City and County of San Francisco1814 Benefits Supervisor - Member Services - San Francisco Employees' Retirement System (00101403)San Francisco, CA$135,356–$164,554 / yearThe Supplemental Questionnaire Evaluation is designed to measure knowledge, skills and/or abilities in job-related areas which may include but not be limited to: knowledge of administration of benefit plans, knowledge of management and planning techniques; knowledge of investigative techniques and benefits counseling techniques; ability to perform accurate benefits calculations; ability to research and analyze data; human relation ability; written communication ability; supervisory ability analytical ability; ability to apply the principles and methods for employee pension benefits; and ability to work on sensitive and confidential matters. What We're Looking ForUnder the general direction of the Member Services Manager, the Benefits Supervisor supervises the day-to-day operations of the Member Services Unit and provides second-line supervision to analytical and technical staff responsible for administering retirement benefits and delivering member services.
Behavioral Health And Social Services Supervisor (49795) Bay Area Community HealthBehavioral Health And Social Services Supervisor (49795)Fremont, CACoordinates timely program documentation collection activities, agency and funder reporting preparation for management's review and submission, monitor contract requirements and budgets and assures program staff adherence to State and County regulations. Coordinate program work closely with the Site Manager to address issues and maintain smooth operations and allow staff to provide high quality and timely care and services to patients.
NewWarehouse Supervisor - Pleasanton, CA Calyxo IncWarehouse Supervisor - Pleasanton, CAPleasanton, CA$37.50–$42.31 / hourSummary: The Warehouse Supervisor is responsible for leading warehouse operations and personnel to ensure the timely, accurate, and efficient movement of materials that support production and customer fulfillment. Direct all warehouse operations including receiving, material storage, inventory transactions, material movement, picking, packing, shipping, and material disposition.
NewHuman Services Supervisor (Departmental Promotional Only) County of San MateoHuman Services Supervisor (Departmental Promotional Only)San Mateo, CA$107,785.60–$134,763.20 / yearThe ideal candidate will be: A strong, effective, and highly organized leader, experienced and skilled at developing productive work teams and use creative and constructive methods to energize and motivate staff members to achieve greater accomplishments. The ideal candidate will also have knowledge of principles and practices of organizational efficiency and possess knowledge of and experience with strength-based supervision, to develop and maintain various programs in collaboration with community partners to provide services to the public.
Supervisor II Martin MariettaSupervisor IIConcord, CA$104,000–$135,000 / yearIn addition to the primary responsibilities outlined, the successful candidate may be expected to take on other tasks and assignments as required, including but not limited to duties outside the typical scope of the role to support overall team operations and organizational needs. Additionally, at Martin Marietta we place a high value on internal pay equity and will consider the compensation for those in similarly situated roles and direct team members.
Administrative Supervisor, Centralized Staffing Office, Part-Time, (30 Hour Week), Days MarinHealth Medical CenterAdministrative Supervisor, Centralized Staffing Office, Part-Time, (30 Hour Week), DaysCA$66.03–$99.04 / hourMarinHealth is already realizing the benefits of impressive growth and has consistently earned high praise and accolades, including being Named One of the Top 250 Hospitals Nationwide by Healthgrades, receiving a 5-star Ranking for Overall Hospital Quality from the Centers for Medicare and Medicaid Services, and being named the Best Hospital in San Francisco/Marin by Bay Area Parent, among others. We attract healthcare's most talented trailblazers who appreciate having the best of both worlds: the pioneering medicine of an academic medical center combined with an independent hospital's personalized, caring touch.
Asbestos Supervisor/Superintendent EsselAsbestos Supervisor/SuperintendentConcord, CADirects field personnel, equipment operators, laborers and subcontractors engaged in planning and executing work, interpreting specifications, and coordinating various phases of construction to prevent delay and keep project progress on track. This position requires strong work planning, sequencing and staff management skills to execute field construction projects within scopes, schedules, and budgets to meet contract requirements.
Supervisor - Broadway Plaza Skims Body IncSupervisor - Broadway PlazaCAEnsure daily tasks and operational priorities are executed with a lens of Operational Excellence, including opening/closing procedures, cash management accuracy, and store cleanliness. Assist the leadership team in achieving store KPIs goals and Drive Results by tracking sales performance, setting goals with the team, and celebrating wins!
Supervisor Total WineSupervisorSan Ramon, CA$23.32–$27.98 / hourYou will support store operations and help build a sales and service culture to deliver best-in-class service and bring to life a distinctive world of adult beverages and more for our customers. Serve in a team member capacity to support service team, merchandising and front-end operations, drive sales and deliver key performance metrics (KPMs).