p>Minimum requirements for the role: ā¢ Bachelors Degree from a 4-year institution ā¢ 6-8 years of program management, management consulting, business operations or strategy experience, ideally in a SaaS environment or fast-paced technology consulting role ā¢ Track record launching transformational, cross-functional initiatives that measurably improve the customer experience and support scalability within the business ā¢ Strong Program Management skills with expertise in end-to-end delivery (i.e. framing the need, scope requirements, document project roadmaps, partnering with teams, defining KPIs and reporting out on results) ā¢ Ability to ramp up quickly on business priorities and derive insights from data to inform decisions ā¢ Strong communication and written language skills including clear and concise documentation ā¢ Proven track record of building trust and effectively partnering with a wide variety of stakeholders: executives, managers, front-line teammates and cross-functional partners.
In this role, you will:
ā¢ Lead Program Scoping, Planning and Execution: Work closely with business stakeholders (Sales and Revenue Operations leaders, managers, and frontline reps) to identify, scope, prioritize, plan and execute strategic projects that improve the customer and employee experience.