The Program Manager provides direct customer support, manages business engagement and case-tracking activities, coordinates training and outreach efforts, and works with City departments and external partners to improve small businesses' awareness of and access to City services, procurement opportunities, business resources, and related assistance. Knowledge, Skills, and Abilities:
Knowledge of small business outreach, business resource navigation, customer service practices, and general municipal processes affecting businesses, including how to direct inquiries related to permitting, licensing, zoning, inspections, and procurement-related procedures to the appropriate department or office.