East Hanover, NJ30+ days ago
Minimum Requirements:Education (minimum/desirable): Bachelor's Degree, (PharmD, RN or MBA a plus) Required Experience: 7+ Pharma commercial experience, with 3 of those years of experience operating in patient services space and/or market access is required Proven success in Hub Services Ability to connect commercial, financial, and clinical perspectives to develop enhanced value messages and strategies Comprehensive understanding of access journey for a patient with ability to diagnose issues and impact across comprehensive set of channel participants and vendors Strong written and verbal communication skills, including comfort level with senior management presentations Strong experience with sales force communication Proven track record leading across cross-functional teams Preferred Experience: In depth knowledge of specialty and buy and bill product distribution and service company business models In-depth knowledge and understanding of rare disease patient services challenges and opportunities Experience with specialty/buy and bill products Home office marketing experience Previous consultant or vendor experience The pay range for this position at commencement of employment is expected to be between $152,,600 and $283,400.00/year; however, while salary ranges are effective from 1/1/25 through 12/31/25, fluctuations in the job market may necessitate adjustments to pay ranges during this period. Metrics includes but are not limited to: customer satisfaction, new systems/application adoption, and internal stakeholder satisfaction Own and resolve escalations related to customer engagement Lead team training efforts to ensure effective adoption of new processes and tools Serve as day-to-day liaison with Novartis Neuromuscular colleagues to coordinate and streamline processes across Patient Services, Finance and Customer Services Provide regular updates to department leadership on program performance, as well as coordinate and facilitate monthly and quarterly business reviews Work closely with internal and external stakeholders to ensure data exchanges and associated reporting are timely and accurate Communicate to leadership key operational events as they arise to ensure effective business understanding and/or necessary coordination and adjustments Ensure alignment with NPS & Brand strategies to develop tools necessary for NPS Access & Reimbursement Teams to help eliminate coverage barriers for patients.