Manager, Sales and Customer Service Macy's IncManager, Sales and Customer ServiceMarlborough, MAWhether you're helping a customer find the perfect gift, streamlining operations in one of our distribution centers, enhancing our online shopping experience, buying in-style and on-trend merchandise to outfit our customers, or designing a balloon for the Thanksgiving Day Parade, we offer unique opportunities to be part of some of the most memorable moments in people's lives. Interview, hire, train, coach, develop, coordinate, evaluate, and discipline direct and indirect reports; manage the team to meet or exceed performance and behavioral expectations; address complaints and resolve problems with colleagues.
Customer Service Manager Roche Bros. SupermarketsCustomer Service ManagerWeston, Massachusetts$24.30–$31.60 / hourFull time2. Control and maintain all cash handling procedures, including all media, to prevent losses such as bank deposits (preparing and verifying), change orders (order and verify), pick-ups and loans at the registers, balancing (register and office), and returned checks (redeposit, follow-up on collection). Loud noise, slippery floor surface, hazardous equipment (mechanical moving parts), contact with sharp objects, contact with skin irritant, toxic exposure (see material safety data sheet), nuisance dust fumes, sprays, and hazardous cleaning solutions.
Customer Service- Cash Office Manager Roche Bros. SupermarketsCustomer Service- Cash Office ManagerWellesley, Massachusetts$21.70–$28.20 / hourFull timeControl and maintain all cash handling procedures, including all media, to prevent losses such as bank deposits (preparing and verifying), change orders (order and verify), pick-ups and loans at the registers, balancing (register and office), and returned checks (redeposit, follow-up on collection). Work actively with the Customer Service Manager and store management team to minimize expenses and control shrink (such as cash handling, pick-ups and loans, cashier over/short, security, shoplifting, sweet-hearting, product handling, and returns).
Senior Manager, Customer Service (DentaQuest) Sun Life Financial IncSenior Manager, Customer Service (DentaQuest)Wellesley Hills, MA$64,700–$97,100 / yearServes as a key operational liaison across Workforce Management, Learning and Development, Quality Assurance, Client Engagement, Information Technology, vendor partners, and business leadership to support service delivery, incident response, technology readiness, and implementation of new tools and processes. Provides leadership for frontline production teams and managers, monitors operational performance against service level and contractual expectations, and drives continuous improvement in quality, accuracy, call routing, knowledge management, and customer experience.
Senior Manager, Customer Service (Dentaquest) Sun Life FinancialSenior Manager, Customer Service (Dentaquest)Wellesley Hills, MA$64,700–$97,100 / yearServes as a key operational liaison across Workforce Management, Learning and Development, Quality Assurance, Client Engagement, Information Technology, vendor partners, and business leadership to support service delivery, incident response, technology readiness, and implementation of new tools and processes. Provides leadership for frontline production teams and managers, monitors operational performance against service level and contractual expectations, and drives continuous improvement in quality, accuracy, call routing, knowledge management, and customer experience.
Account Manager Customer Service ManufacturingAccount Manager Customer ServiceCumberland, Rhode IslandLifecycle Tracking: Proactively monitor where products are in the production/shipping life cycle and provide real-time updates to clients. We are looking for a high-energy, detail-oriented Account Manager to join our local team in a fast-paced, 100% on-site role.
NewCustomer Service - Self Storage Manager Public StorageCustomer Service - Self Storage ManagerTewksbury, MATransportation: Our employees are required to have a valid driver's license and utilize their own vehicle to travel between different work locations and/or while conducting other work-related business. Performing cleaning and daily maintenance tasks: including sweeping/mopping interior areas and maintain exterior grounds/curb appeal clean and free of debris.
Customer Service Account Manager Eaton Corporation PlcCustomer Service Account ManagerRI$69,000–$101,000 / yearQualifications: Required (Basic) Qualifications: Bachelors degree from an accredited institution with a minimum of two (2) years experience in customer service, sales, or other related field OR High School Diploma/GED from an accredited institution with a minimum of four (4) experience in customer service, sales, or other related field. The Customer Account Manager will be the primary point of contact for assigned customershelping ensure orders and contractual requirements are met while delivering a consistently strong customer experience.
NewCustomer Service Cash Office Manager Roche Bros SupermarketsCustomer Service Cash Office ManagerWellesley, MA$21.70–$28.20 / hourControl and maintain all cash handling procedures, including all media, to prevent losses such as bank deposits (preparing and verifying), change orders (order and verify), pick-ups and loans at the registers, balancing (register and office), and returned checks (redeposit, follow-up on collection).7. Machines, tools, and equipment utilized: Safe, alarm systems, scanner, scales, adding machine, check scanner, cash register, shopping cart, POS system, lottery machine, phones/paging system, store computer system, bagging supplies, approved cleaning supplies.
FT-Customer-Service-Manager-Trainee-(H) Hannaford Bros. Co LLCFT-Customer-Service-Manager-Trainee-(H)Chelmsford, MACategory/Area of Expertise: Retail Operations Job Requisition: 506339 Address: USA-MA-Chelmsford-66, 2 Drum Hill Rd Store Code: Store 08191 Management (2756431) Hannaford Supermarkets started out as a fresh produce vendor in Portland, Maine way back in 1883, and is still connected to those early roo.
Automotive Service witer-Service Advisor- Service Manager position Mass Diesel PerformanceAutomotive Service witer-Service Advisor- Service Manager positionBellingham, MA$20–$60 / hourDaily duties would include scheduling incoming appointments, greeting our customers, directing technicians, writing estimates, ordering parts from our suppliers, informing customers of needs and recommended maintenance, in order to maintain our front office and making our customers feel appreciated. As an automotive service/advisor manager, you will manage and direct all automotive and general service technicians in the operation of the shop, including: Deliver exceptional customer service while listening and consulting customers and deal with all situations.
Senior Manager, Customer Success Boston Dynamics, inc.Senior Manager, Customer SuccessWaltham, MA$158,000–$195,000 / yearAs we transition from viral sensations to an industrial automation powerhouse, we are looking for a Senior Manager, Customer Success to build, implement, and refine the "boots on the ground" best practices that will ensure our customers achieve ROI with their Enterprise Asset Management fleets. The "Builder" Mentality: Proven track record of taking a vague goal (e.g., "we need better QBRs") and turning it into a repeatable, documented process.
Customer Manager Advantage Solutions IncCustomer ManagerFoxboro, MAThe Company is one of North America's leading sales and marketing agencies specializing in outsourced sales, merchandising, category management, and marketing services to manufacturers, suppliers, and producers of food products and consumer packaged goods. This teammate will collaborate with customers to develop strategic plans to accomplish the business goals and work with retailer associates (such as buyers, category managers, replenishment managers, and others) on Headquarter calls to implement the programs.
NewCustomer Accounts Manager The Aaron's Co IncCustomer Accounts ManagerFitchburg, MA$18.50–$19.50 / hourAn employee's pay position within the salary range will be based on several factors including, but limited to, relevant education, qualifications, certifications, experience, skills, seniority, geographic location, performance, shift, travel requirements, sales or revenue-based metrics, any collective bargaining agreements, and business or organizational needs. Like all Aaron's team members, Customer Account Managers share our purpose and passion for making a real difference in the lives of others and the rewards that come from creating strong personal connections for life.
Customer Value Manager MimecastCustomer Value ManagerLexington, MassachusettsDirect experience with Mimecast, Abnormal, Proofpoint, Microsoft Defender for Office 365, or comparable email security or HRM platforms is valued, as are relevant security certifications and familiarity with FINRA, HIPAA, FCA, GDPR, ISO 27001, and SOC 2. Ability to interpret API logs, review connector health, and diagnose integration issues without first-level escalation is a plus. Working knowledge of email security architectures, including Secure Email Gateways, Microsoft 365 Defender, DMARC, DKIM, SPF, email routing, and hybrid mail flow.
Customer Service Supervisor LenzeCustomer Service SupervisorUxbridge, MA$73,000–$85,000 / yearThis individual partners closely with Sales, Inside Sales, Operations, and other cross-functional teams to deliver a seamless customer experience, resolve issues timely, and continuously improve processes that support operational efficiency and customer satisfaction. About us: Lenze is a global manufacturer of electrical and mechanical drives, motion control and automation technology - offering products, drive solutions, complete automation systems, and engineering services and tools from one single source.
Sr, Manager Customer Success Genesys Cloud Services IncSr, Manager Customer SuccessMassachusetts, MA$130,500–$229,500 / yearThrough Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can accelerate growth by delivering empathetic, personalized experiences at scale to drive customer loyalty, workforce engagement, efficiency and operational improvements. At Genesys, we help organizations deliver empathetic, AI powered customer experiences at global scale, and this role ensures customers fully realize that value across their lifecycle.
Customer Experience Manager - 8336 N Providence Five Below IncCustomer Experience Manager - 8336 N ProvidenceNorth Providence, RIAt Five Below our growth is a result of the people who embrace our purpose: We know life is way better when you are free to Let Go & Have Fun in an amazing experience, filled with unlimited possibilities, priced so low, you can always say yes to the newest, coolest stuff! Ability to work a flexible schedule to meet the needs of the business, which will require day, evening, weekends and may include overnight shifts and travel (as required).
Customer Experience Manager Five Below, Inc.Customer Experience ManagerSturbridge, MAAt Five Below our growth is a result of the people who embrace our purpose: We know life is way better when you are free to Let Go & Have Fun in an amazing experience, filled with unlimited possibilities, priced so low, you can always say yes to the newest, coolest stuff! Ability to work a flexible schedule to meet the needs of the business, which will require day, evening, weekends and may include overnight shifts and travel (as required).
AutomotiveLight duty gas and diesel shop looking for a service advisor and Service Manager Needed Mass Diesel PerformanceAutomotiveLight duty gas and diesel shop looking for a service advisor and Service Manager NeededFramingham, MA$20–$60 / hourDaily duties would include scheduling incoming appointments, greeting our customers, directing technicians, writing estimates, ordering parts from our suppliers, informing customers of needs and recommended maintenance, in order to maintain our front office and making our customers feel appreciated. As an automotive service/advisor manager, you will manage and direct all automotive and general service technicians in the operation of the shop, including: Deliver exceptional customer service while listening and consulting customers and deal with all situations.
NewAutomotive gas and diesel shop service advisor and Service Manager Needed Mass Diesel PerformanceAutomotive gas and diesel shop service advisor and Service Manager NeededWebster, MA$20–$60 / hourDaily duties would include scheduling incoming appointments, greeting our customers, directing technicians, writing estimates, ordering parts from our suppliers, informing customers of needs and recommended maintenance, in order to maintain our front office and making our customers feel appreciated. As an automotive service/advisor manager, you will manage and direct all automotive and general service technicians in the operation of the shop, including: Deliver exceptional customer service while listening and consulting customers and deal with all situations.
NewOperations Service Manager Burlington StoresOperations Service ManagerNatick, MassachusettsYou’ll coach, train and develop a team of Cashiers and Customer Service Supervisors, Receiving team members and Receiving Supervisors while also overseeing business operations to ensure our associates are delivering excellent customer service and the highest degree of professionalism. You will serve as a role model for store associates, demonstrating and reinforcing the company’s Core Values, developing trust and respect among peers and staff, building strong teams and partnerships, and driving business results.
Customer Success Manager I ImprivataCustomer Success Manager IWaltham, MA$63,000–$75,000 / yearCSMs, through their reactive and proactive engagements, encourage successful and healthy customer journeys and enhance partnerships providing life-long customers. Ability to comprehend high level technical aspects of the product, provide business and technical solutions to help customers optimize use of solution, and identification of technical escalation points.
Manager, Customer Success Boston Dynamics IncManager, Customer SuccessWaltham, MA$135,000–$180,000 / yearAs we transition from viral sensations to an industrial automation powerhouse, we are looking for a Manager of Customer Success to build, implement, and refine the "boots on the ground" best practices that will ensure our customers achieve ROI with their Enterprise Asset Management fleets. The "Builder" Mentality: Proven track record of taking a vague goal (e.g., "we need better QBRs") and turning it into a repeatable, documented process.
NewLawyer-Customer Success Manager Large Law Accounts (Legal Tech) LexisNexisLawyer-Customer Success Manager Large Law Accounts (Legal Tech)MassachusettsThis role helps large law firms integrate LexisNexis drafting, research, analytics, and AI-powered workflow solutions into daily practice, ensuring customers not only adopt the platform but realize measurable business outcomes from it. The Attorney-Large Law Customer Success Manager is a strategic, consultative individual contributor responsible for driving customer value, workflow transformation, adoption, retention, and usage growth across a portfolio of large law firm customers.
Customer Success Manager (East Coast Remote) Motorola Solutions IncCustomer Success Manager (East Coast Remote)MARemote$120,000–$135,000 / yearOur award-winning platform seamlessly integrates operational and third-party risk management, operational resilience, business continuity, incident and crisis management, emergency management, and security and safety operations. You will act as a trusted advisor and strategic partner, building strong, long-term relationships with target accounts to foster customer loyalty and success.
Customer Marketing Manager MimecastCustomer Marketing ManagerLexington, MassachusettsPartner with the Global Campaigns team and Product Marketing to analyze product usage patterns and customer journey trends (think product signals, usage thresholds and behavioral triggers indicating expansion), to translate insights into campaign focus areas and audience segmentation. The Customer Marketing Manager is a commercially focused role that partners with the Global Campaigns team to activate cross-sell and expansion programs across Mimecast’s existing customer base.
NewCustomer Accounts Manager Aaron's IncCustomer Accounts ManagerFitchburg, MA$18.50–$19.50 / hour_*_ _Note that the pay range provided above_ _is the lowest to highest_ _rate_ _we in good faith believe we would pay for this role at the time of this posting_ _._ _We may_ _ultimately pay_ _more or less than the posted range, and the range may be_ _modified_ _in the future_ _._ _An employee’s pay position within the salary range will be based on several factors including, but limited to, relevant education, qualifications, certifications, experience, skills, seniority, geographic location, performance, shift, travel requirements, sales or revenue-based metrics, any collective bargaining agreements, and business or organizational needs._ Like all Aaron’s team members, Customer Account Managers share our purpose and passion for making a real difference in the lives of others and the rewards that come from creating strong personal connections for life.
Family Owned Environmental Company is looking for Customer Service Member U.S. Environmental RentalFamily Owned Environmental Company is looking for Customer Service MemberWaltham, MAFull timeMaintain accurate records: You must update client information, rental contracts, and order client details in our rental database, Alert IMS, as well as share any necessary information with other departments.· Encourage a positive work environment: It is important to work collaboratively and treat all team members fairly and respectfully while working towards constructive solutions.· It is imperative that all essential and vital information be shared with our technicians, salespeople, purchasing and delivery/shipping teams via appropriate communication protocols, which may include including face-to-face discussions, inter-office phone calls, email, or video conferencing.·
Manager, Customer Operations Integer Holdings CorpManager, Customer OperationsHudson, MA$95,700–$140,360 / yearThis position will work directly with "factory direct" customers to support their quoting, order entry, and general service needs, while assisting in the support of the Customer Success Enterprise accounts to enhance their overall Customer Experience with Integer and help drive long term relationships with Integer Enterprise customers. Develops innovative solutions and fosters customer relationships by working directly with Factory Direct customers and partnering with Sales and/or Customer Success Enterprise for Corporate, Strategic and Multi-Site customers.
Customer Success Manager Definitive Health CareCustomer Success ManagerFramingham, MA$65,000–$110,000 / yearIn 2024 and 2025, we earned multiple workplace honors, including Built In's 100 Best Places to Work in Boston (both years), a Stevie Bronze Award for Great Employers, and recognition as a Great Place to Work in India. What our Employees are saying about us on Glassdoor: "Great Work atmosphere, great work life balance, excellent company to work for, amazing top notch product, incredible customer service, lots of tools to help you succeed.".
NewFood Service Assistant Manager Nouria Energy CorpFood Service Assistant ManagerMilford, MAResponsible for the daily operation of all Food Service Areas, including, Made to Order Food, Commissary Food, Bakery, and Dispensed Beverage (coffee, fountain, & slush), including self-service, full-service and drive up. We are ranked within the top 50 largest convenience store chains in the country, operating 150+ company-operated locations throughout New England and ranked within the top 10 largest car wash chains in the country.
Manager, Service Center - TForce Freight TForce Freight IncManager, Service Center - TForce FreightLincoln, RICompares planned versus actual performance reports to identify best practices, root causes for service failures, and operational adjustments. The Service Center Manager participates in sales team meetings to understand customer requirements and expectations and provide operational expertise.
Manager, Customer Operations IntegerManager, Customer OperationsHudson, MA$95,700–$140,360 / yearThis position will work directly with "factory direct" customers to support their quoting, order entry, and general service needs, while assisting in the support of the Customer Success Enterprise accounts to enhance their overall Customer Experience with Integer and help drive long term relationships with Integer Enterprise customers. Develops innovative solutions and fosters customer relationships by working directly with Factory Direct customers and partnering with Sales and/or Customer Success Enterprise for Corporate, Strategic and Multi-Site customers.
Senior Customer Marketing & Community Manager Allego IncSenior Customer Marketing & Community ManagerWaltham, MAYou will partner closely with Customer Success, Sales, Product Marketing, Enablement, Events, and Marketing Operations to turn customer engagement into stronger relationships, useful insights, authentic proof points, and measurable customer marketing impact. In this role, you will build programs that help customers connect with one another, share best practices, participate in advocacy opportunities, contribute reviews, join roundtables, and engage more deeply with Allego across the customer lifecycle.
Sr. Customer Success Manager Allego IncSr. Customer Success ManagerWaltham, MAUsing a consultative approach, serve as a trusted advisor to your portfolio of customers, repeatedly guiding them through the expanded use of the Allego blueprint incorporating best practices, new features and new use cases to ensure stickiness and ROI. What You"ll Do at Allego: The Senior Customer Success Manager - Adoption (SCSM) works with Allego's existing enterprise customers to drive expanded usage and adoption via the Allego Blueprint.
Senior Manager, Customer Education & Enablement Allego IncSenior Manager, Customer Education & EnablementWaltham, MACustomer Education & Adoption Experiences: Create engaging educational experiences-including videos, guides, playbooks, webinars, and learning paths that showcase best practices, increase awareness of Allego's capabilities, and help customers achieve meaningful business outcomes. Self-Service Knowledge & Resources: Transform Allego"s product documentation into a modern self-service experience by creating clear, practical guidance centered around workflows, use cases, best practices, and contextual learning that helps customers solve problems independently.
Senior Customer Operations Enablement Manager Repligen CorporationSenior Customer Operations Enablement ManagerWaltham, MA$95,000–$150,000 / yearSenior Customer Operations Enablement Manager owns the design, delivery, and continuous improvement of global training and capability-development programs for Customer Service, serving as Repligen's subject matter expert for Order-to-Cash enablement. Design and deliver scalable learning solutions covering Order-to-Cash processes and systems, product and application knowledge, customer communication and escalation handling, and compliance and regulatory requirements, using a mix of digital, instructor-led, and on-the-job delivery methods.
Regional Services Manager Peak TechnologiesRegional Services ManagerLittleton, MassachusettsRemoteKEY ACCOUNTABILITIES: Manage, coach, and develop a team of approximately 10-15 geographically dispersed Customer Service Engineers while coordinating third-party service resources as required to meet customer and business needs. SUPERVISION: Role involves management of approximately 10-15 direct reports, including geographically dispersed Customer Service Engineers and coordination of third-party service resources as needed.
Regional Service Manager Peak TechnologiesRegional Service ManagerLittleton, MassachusettsRemoteFor over 35 years, Peak Technologies has been at the forefront of providing end-to-end enterprise mobility, managed services, printing and mobile data capture solutions for performance-driven organizations focused on the optimization of supply chain and field-based business processes. KEY ACCOUNTABILITIES: Manage, coach, and develop a team of approximately 10-15 geographically dispersed Customer Service Engineers while coordinating third-party service resources as required to meet customer and business needs.
Customer Master Data Manager CareDx IncCustomer Master Data ManagerWaltham, MA$132,000–$165,000 / yearThrough our innovative portfolio of molecular diagnostics, digital health solutions, AI-powered data and analytics, and patient support services, we partner with healthcare providers, patients, and biopharma organizations to help inform clinical decision-making and improve patient outcomes. Experience - 5+ years of experience in customer master data management, data governance, data stewardship, commercial operations, CRM data management, or related data operations roles, with direct healthcare or life sciences experience.
Commercial HVAC Service Manager GpacCommercial HVAC Service ManagerNeedham, MA90000–120000GPAC (Growing People and Companies) is an award-winning search firm specializing in placing quality professionals within multiple industries across the United States since 1990. This is an outstanding opportunity for a proven HVAC leader who thrives in a fast-paced, team-oriented environment and is passionate about delivering exceptional service.
NewManager of Property Services and Small Projects - Holden, MA Michael Page InternationalManager of Property Services and Small Projects - Holden, MAHolden, Massachusetts$120,000–$140,000 / yearFull timeManager Of Property Services & Small ProjectsThe Manager of Property Services & Small Projects will:Lead and direct the property services and small projects division. A successful Manager of Property Services & Small Projects should have:10+ years of residential construction, maintenance, or property services experience.
Customer Service Manufacturing $25.00- $32.00 Ultimate Staffing ServicesCustomer Service Manufacturing $25.00- $32.00Hopkinton, Massachusetts$25–$32 / hourAct as the customers' liaison, responsible for all customer inquiries, quotations, and order processing assuring delivery in accordance with customer requirements and manufacturing capabilities. * Maintain accurate information using ERP, EDI, E-Commerce, and other business systems in support of customer service activities.
Customer Service Account Representative Manufacturing Ultimate Staffing ServicesCustomer Service Account Representative ManufacturingHopkinton, Massachusetts$25–$32 / hourAct as the customers' liaison, responsible for all customer inquiries, quotations, and order processing assuring delivery in accordance with customer requirements and manufacturing capabilities. * Maintain accurate information using ERP, EDI, E-Commerce, and other business systems in support of customer service activities.
Environmental Services Department Manager Healthcare Services Group IncEnvironmental Services Department ManagerWESTFORD, MAJoin Healthcare Services Group (HCSG) as an Account Manager, leading housekeeping, laundry, and floor care teams in a long-term care facility. Offered salary rates for this position are determined based on applicant qualifications, experience, education, and the specific needs, aspects, operational considerations, and requirements of the facility serviced.
Manager of Configuration Services (44064) Neighborhood Health Plan of Rhode IslandManager of Configuration Services (44064)Smithfield, RIMust be a strategic thinker working independently with strong analytical skills, work ethic, attention to detail and the ability to perform and/or critique quantitative analyses, regulatory assessments, and operational plans. Work closely with Manager of Business Solutions, Project Managers, the Production Support Manager to ensure compliance to the System Development Life Cycle (SDLC) and the change approval process.
NewLoan Services Assistant Manager, Full-Time, Hybrid Marlboro MA First Technology Federal Credit UnionLoan Services Assistant Manager, Full-Time, Hybrid Marlboro MAMarlborough, MA$78,830–$88,800 / yearFull timeCoaches, develops, and motivates and supervises Team Leaders, sets performance goals and provides timely feedback through Call Monitoring, one on one meetings, team meetings, department meetings and employee performance evaluations. Under the direction of the Loan Services Manager, the Assistant Manager will oversee the daily operations of the department and supports the strategic direction of the Loan Services Department.
Automotive Service Manager Franklin FordAutomotive Service ManagerFranklin, MassachusettsFranklin Ford is a trusted automotive dealership located in Franklin, MA, dedicated to providing exceptional vehicle sales and service experiences. Franklin Ford is seeking an experienced Automotive Service Manager to lead and oversee our service department operations in Franklin, MA!
Traveling Clinician (Nurse Practitioner, Physician Assistant, Certified Nurse Midwife) Planned Parenthood of Tennessee & N. MississippiTraveling Clinician (Nurse Practitioner, Physician Assistant, Certified Nurse Midwife)Nashville, TNDeliver patient-centered care and provide follow-up as needed, seeing an established patient visit goal/productivity expectations, seeing approximately (30-35) patients per day with a combination of scheduled appointments (10-15 minute increments) and walk-ins. As a TRVCLIN , you will be primarily based at your designated home health center while also supporting additional locations as needed, providing care to a diverse patient population and collaborating with a range of care teams.