NewPRODUCT SUPPORT ENGINEER MANAGER Carter Machinery Company, IncPRODUCT SUPPORT ENGINEER MANAGERMechanicsville, VA$110,000–$150,000 / yearThe Product Support Engineer Manager is responsible for managing the Product Support Engineer team and providing expert technical support to internal parts and service departments; providing direction and assistance to Product Support Engineers and Technicians; and collaborating with Caterpillar engineers in the development of new products. In addition to base pay, the compensation package may include participation in performance-based incentive programs (e.g., discretionary or non-discretionary plans), as well as overtime eligibility depending on the role.
NewAssistant Estimating Manager JobotAssistant Estimating ManagerRichmond, VA$105,000–$115,000 / yearInformation collected and processed as part of your Jobot candidate profile, and any job applications, resumes, or other information you choose to submit is subject to Jobot's Privacy Policy, as well as the Jobot California Worker Privacy Notice and Jobot Notice Regarding Automated Employment Decision Tools which are available at jobot.com/legal. Our client, a long-established and expanding leader in structural steel fabrication and erection, is seeking an Assistant Estimating Manager to play a key role in driving project success and supporting a team of dedicated estimators.
NewEstimating Manager JobotEstimating ManagerRichmond, VA$130,000–$150,000 / yearInformation collected and processed as part of your Jobot candidate profile, and any job applications, resumes, or other information you choose to submit is subject to Jobot's Privacy Policy, as well as the Jobot California Worker Privacy Notice and Jobot Notice Regarding Automated Employment Decision Tools which are available at jobot.com/legal. With a strong presence in the Mid-Atlantic region, they specialize in structural steel design, engineering, detailing, fabrication, erection, and retrofitting of existing structural members.
NewKey Accounts Sales Manager JobotKey Accounts Sales ManagerRichmond, VA$75,000–$82,000 / yearInformation collected and processed as part of your Jobot candidate profile, and any job applications, resumes, or other information you choose to submit is subject to Jobot's Privacy Policy, as well as the Jobot California Worker Privacy Notice and Jobot Notice Regarding Automated Employment Decision Tools which are available at jobot.com/legal. This role is ideal for a sales leader who thrives in a fast-pace environment, understands the cultural nuances of commerce, and can deliver strategic solutions that drive revenue and long-term customer loyalty.
NewLicensed Assistant Salon Manager Sport ClipsLicensed Assistant Salon ManagerRichmond, VA$25–$40 / hourAs an Assistant Salon Manager, you will play a crucial role in the daily operations and development of team members (hair stylists) and of our salon as well as assist in creating a positive and welcoming environment for both our clients and our hair stylists team members. See Sport Clips Inc Privacy Policy at https://www.sportclipscareers.com/privacy-policy/ and SonicJobs Privacy Policy at https://www.sonicjobs.com/us/privacy-policy and Terms of Use at https://www.sonicjobs.com/us/terms-conditions.
Project Manager IconmaProject ManagerRichmond, VAResponsibilities:Manage and develop relationships with Card business teams, third-party suppliers, affiliate partners, and internal stakeholders to influence channel and product strategy, including test and product optimizations and enhancements, driving efficiencies and bottom-line impacts. Exceptional relationship management and communication (written and verbal) skills to influence partners and stakeholders across various LOBs, organizational levels, and third-party suppliers.
NewArea Sales Manager Lennar CorporationArea Sales ManagerRichmond, VA$45,143.26–$108,746 / yearLennar is one of the nation's leading homebuilders, dedicated to making an impact and creating an extraordinary experience for their Homeowners, Communities, and Associates by building quality homes and providing exceptional customer service, giving back to the communities in which we work and live in, and fostering a culture of opportunity and growth for our Associates throughout their career. May require the ability to work more than eight hours per day in the confined quarters of a construction trailer, the ability to operate a motor vehicle, read plans, climb stairs and ladders, bend, stoop, reach, lift, move and/or carry equipment which may be in excess of 50 pounds.
MEP Manager HITT ContractingMEP ManagerRichmond, VA$85,000–$125,000 / yearThe MEP Manager oversees multiple projects; responsible for providing support to the MEP Site Operations teams at the project level in the delivery of a consistent MEP product and brand. Every day, our team members do amazing things in pursuit of our shared purpose to build trust with our clients, partners, subcontractors, and teammates.
Safety Manager HITT ContractingSafety ManagerRichmond, VAEvery day, our team members do amazing things in pursuit of our shared purpose to build trust with our clients, partners, subcontractors, and teammates. This individual regularly assesses the safety needs of their assigned business units or projects and utilizes their assigned resources to meet those needs.
Commercial Construction Assistant Project Manager HITT ContractingCommercial Construction Assistant Project ManagerRichmond, VA$70,000–$100,000 / yearGather data, interpret it into meaningful information, and relay that information through clear, concise communication strategies; ability to see how pieces and processes fit into and affect the bigger picture/business model. An Assistant Project Manager (APM) obtains, evaluates, coordinates and distributes the information and authorizations necessary to construct projects on time, within budget and to the quality specified.
NewMolecular Diagnostics Lab Manager VCU HealthMolecular Diagnostics Lab ManagerRichmond, VARequired Education: Bachelor’s Degree in Medical Laboratory Science (MLS)/Clinical Laboratory Science (BSCLS)/Medical Technology (MT) from an accredited program OR a Bachelor's Degree in a Biological Science* in addition to graduation from an NAACLS-accredited CLS/MT certificate program OR Bachelor’s Degree in a Life, Biological or Chemical Science with 15 or more years of on the job training in a hospital health care environment in a specific lab discipline performing high complexity testing in blood banking, chemistry, hematology, microbiology, immunology , clinical microscopy, histology, cytology or molecular genetics. Licensure/Certification Required: Currently certified in one of the following: Medical Technologist/Medical Laboratory Scientist/Clinical Laboratory Scientist by the American Society for Clinical Pathology or MLS/CLS by the National Credentialing Agency or equivalent ASCP categorical certification or American Medical Technologist (AMT); Histotechnician (HT); Specialist in Cytotechnology (SCT); Specialist in Molecular Biology (SMB); Pathologists’ Assistant (PA); by the National Credentialing Agency; or Equivalent ASC P categorical certification or equivalent certification.
NewRobotics Program Manager (RN) - Operating Room (OR) VCU HealthRobotics Program Manager (RN) - Operating Room (OR)Richmond, VADemonstrates knowledge and related competencies of the principles of growth and development of the life span and possesses the ability to assess data reflective of the patient's status and interprets the appropriate information needed to identify each patient's requirements relative to their age, specific needs and to provide the equitable care needed as described in departmental policies and procedures. In this role, you will champion innovation by optimizing robotic system utilization, supporting the onboarding of robotic surgeons, and leading the training and development of operating room staff, particularly in the use of DaVinci robotic technology.
Assurance Senior Manager bdo consultingAssurance Senior ManagerRichmond, VA$150,000–$205,000 / yearThe Assurance Senior Manager is responsible for developing suggestions to improve client internal controls and accounting procedures as well as advising the client on various economic and regulatory risks in a specific industry field of expertise by identifying financial and non-financial performance measures, formulating and communicating the audit plan, answering complex questions involving GAAP and GAAS and composing technical consultation memos on engagements related to GAAP / GAAS issues. In this role, the Assurance Senior Manager is charged with marketing, networking, and business development within an area of expertise while maintaining key client relationships and acting as the primary contact for clients regarding complex questions and information.
Area Sales Manager Lennar HomesArea Sales ManagerRichmond, VA$45,143.26–$108,746 / yearFull timeLennar is one of the nation's leading homebuilders, dedicated to making an impact and creating an extraordinary experience for their Homeowners, Communities, and Associates by building quality homes and providing exceptional customer service, giving back to the communities in which we work and live in, and fostering a culture of opportunity and growth for our Associates throughout their career. May require the ability to work more than eight hours per day in the confined quarters of a construction trailer, the ability to operate a motor vehicle, read plans, climb stairs and ladders, bend, stoop, reach, lift, move and/or carry equipment which may be in excess of 50 pounds.
P&C Product Manager III, Product Innovation - Remote CSAA Insurance GroupP&C Product Manager III, Product Innovation - RemoteVARemote$136,890–$152,100 / yearAlabama - Home Teleworkers, Alabama - Home Teleworkers, Arkansas - Home Teleworkers, California - Home Teleworkers, Colorado - Home Teleworkers, Connecticut - Home Teleworkers, Delaware - Home Teleworker, District of Columbia - Home Teleworkers, Florida - Home Teleworkers, Georgia - Home Teleworkers, Idaho - Home Teleworkers, Illinois - Home Teleworkers, Indiana - Home Teleworkers, Iowa - Home Teleworkers, Kansas - Home Teleworker, Kentucky - Home Teleworkers, Louisiana - Home Teleworkers, Maine Home Teleworkers, Maryland - Home Teleworkers, Massachusetts - Home Teleworkers, Michigan - Home Teleworkers, Minnesota - Home Teleworkers, Mississippi - Home Teleworker, Missouri - Home Teleworker, Montana - Home Teleworkers {+ 21 more}. By partnering with cross-functional teams - including Design, Delivery, State Management, Distribution, Data Science, Technology, Actuarial, Legal, and Compliance - the Product Manager III envisions, builds, tests, and scales next-generation AI driven solutions that optimize efficiency and enhance customer and agent experiences.
NewSenior Product Manager, Leasing, CoStar Product CoStar GroupSenior Product Manager, Leasing, CoStar ProductRichmond, VirginiaProven ability to collaborate effectively with -functional teams, including engineering, design, marketing, sales, and customer support, to drive product development and adoption. Leveraging market and customer insights, build creative products that enhance CoStar customers experience with our products and provide them with tools to make better business decisions.
Product Engineering: Product Manager Deloitte Touche Tohmatsu LtdProduct Engineering: Product ManagerVA$113,100–$232,300 / year3+ years of proven experience in ServiceNow with a focus on modules such as Application Portfolio Management (APM), Customer Service Management (CSM), IT Service Management (ITSM), HR Service Delivery (HRSD), and the overall NOW Platform. The wage range for this role takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs.
Product Manager - Retirement Products Ascensus LLCProduct Manager - Retirement ProductsRichmond, VA$130,000–$150,000 / yearAscensus is the leading independent technology and service platform powering savings plans across America, providing products and expertise that help nearly 16 million people save for a better today and tomorrow. Under the direction of the Product Lead (for a specific business, segment, or capability set), the Product Manager will define and drive the product vision and roadmap for assigned products, features, and capabilities.
NewProduct Manager, Content Platforms CoStar GroupProduct Manager, Content PlatformsRichmond, VirginiaYou’ll play a key role in improving how content teams operate at scale while gaining hands-on experience in platform product management, stakeholder collaboration, and workflow optimization within a fast-moving product organization. This is an excellent opportunity for an early-career product manager who enjoys solving operational and workflow challenges, collaborating cross-functionally, and building systems that support high-impact user experiences behind the scenes.
NewSenior Product Manager, CoStar Multifamily CoStar GroupSenior Product Manager, CoStar MultifamilyRichmond, VirginiaYou will shape a roadmap that advances our offering for multifamily customers—from corporate M&A and development teams to property management teams— delivery high value features, analytics and workflows for their operational and strategic needs. Experience linking onsite workflows to data solutions (pricing, marketing performance, pipeline/comp sets, service levels) and delivering intuitive “frontline ready” UX.
Dillon Product Manager Illinois Tool Works IncDillon Product ManagerVA$80,800–$121,200 / yearJob Description: Objective of role: The Dillon Product Manager is responsible for providing support and driving development of the Dillon product portfolio, consisting of force measurement equipment including dynamometers, force gauges, and tension meters. Articulate Dillons value proposition and product capabilities to train sales and support teams as appropriate, including collaboration in the development of sales tools and marketing collateral.
Product Manager EAB Global, Inc.Product ManagerRichmond, VA$84,000–$97,000 / yearServing today's end users, while meeting the expanding needs of our growing client-base, this manager will work closely with creative engineers to help design and develop technologies that improve the Education industry. At EAB, we believe that to fulfill our mission to "make education smarter and our communities stronger" we need team members who bring a diversity of perspectives to the table and are committed to fostering a workplace where each team member is valued, respected and heard.
Senior Product Manager, Leasing, CoStar Product CoStar Group IncSenior Product Manager, Leasing, CoStar ProductRichmond, VAIncluded in the S&P 500 Index and the NASDAQ 100, CoStar Group is on a mission to digitize the world's real estate, empowering all people to discover properties, insights and connections that improve their businesses and lives. Leveraging market and customer insights, build creative products that enhance CoStar customers experience with our products and provide them with tools to make better business decisions.
NewSenior Product Manager, CoStar CoStar GroupSenior Product Manager, CoStarRichmond, VirginiaDrive product releases in a fast-paced Agile software development environment, including writing user stories, prioritizing backlog items, supporting release planning, and creating release notes. CoStar Group is seeking a Senior Product Manager to own and evolve key components of our platform, with a strong focus on delivering practical, customer driven improvements at scale.
NewProduct Designer, Visual Lease and CoStar Real Estate Manager CoStar GroupProduct Designer, Visual Lease and CoStar Real Estate ManagerRichmond, VAAs the centralized system of record for all lease-related financial, operational, and legal data, Visual Lease, a CoStar Group company, is purpose-built to support every team involved in managing a company's leased and owned assets. Informed by nearly three decades of experience, our platform integrates lease management, lease accounting, and sustainability reporting, enabling organizations to save time, mitigate risks, reduce costs, and support sustainability initiatives.
NewSenior Product Manager (Identity and Access Management) Akamai Technologies, Inc.Senior Product Manager (Identity and Access Management)Richmond, VA$139,300–$250,700 / yearFor US based candidates only - the base salary for this position ranges from $139,300 - $250,700/year; a candidate’s salary is determined by various factors including, but not limited to, relevant work experience, skills, certifications and location. We have all kinds of development opportunities available, from programs such as GROW and Mentoring, to internal events like the APEX Expo and tools such as Linkedin Learning, all to help you expand your knowledge and experience here.
Staff Product Manager - Apply & Checkout Experience KoalafiStaff Product Manager - Apply & Checkout ExperienceRichmond, VARemote$150,000–$225,000 / yearDevelop the product strategy for apply & checkout flows that are reusable across diverse merchant and consumer contexts – such as a consumer's mobile phone to a store owner's point-of-sale system or e-commerce checkout integration . This is a high-impact role at the center of Koalafi's strategy to accelerate growth by making it easier, faster, and more intuitive for consumers to finance their purchases across both online and in-store channels.
Global Product Manager Illinois Tool Works IncGlobal Product ManagerVA$80,800–$121,200 / yearThe role drives revenue growth, maintains strong margins where possible through unique/owned designs, mitigates risks from market saturation and direct-from-China competition, and ensures products remain simple, compliant, and low-maintenance to minimize technical support calls. Manage supplier relationships with key Chinese partners (e.g., Easthigh, Charder, CZNewton, Suofei, etc.), including price negotiations, quality improvements, lead time management, new product development, and proactive identification of next-generation suppliers to maintain cost competitiveness and quality.
Product Manager, CoStar CoStar GroupProduct Manager, CoStarRichmond, VirginiaLeveraging market and customer insights, build creative products that enhance CoStar customers experience with our products and provide them with tools to make better business decisions. Proven ability to collaborate effectively with -functional teams, including engineering, design, marketing, sales, and customer support, to drive product development and adoption.
Manager, Product Management - Small Business Bank, Marketing & Acquisitions Experience Capital One Financial CorpManager, Product Management - Small Business Bank, Marketing & Acquisitions ExperienceRichmond, VA$164,800–$188,100 / yearCurrently has, or is in the process of obtaining one of the following with an expectation that the required degree will be obtained on or before the scheduled start date: A Bachelors Degree in a quantitative field (Statistics, Economics, Operations Research, Analytics, Mathematics, Computer Science, Computer Engineering, Software Engineering, Mechanical Engineering, Information Systems or a related quantitative field). On our team, we combine that customer-centric approach with our heritage of data-driven decision making to design, build, and test our way to best-in-class, business-grade experiences that help Small Businesses succeed.
Senior Product Manager Apex Systems Inc (Virginia)Senior Product ManagerVA$145,000–$175,000 / yearWith a presence in over 70 markets across North America, Europe, and India, Everforth Apex Systems innovates alongside our customers, building and deploying tailored artificial intelligence solutions to enhance business value and improve customer experiences. Powered by proprietary assets, accelerators, and strong alliances with cutting-edge technology partners-including Adobe, AWS, Microsoft, Salesforce, and more-we turn complexity into progress and measurable business outcomes.
Sr Accessibility Product Manager, Clinical Solutions (Remote) RELX Group plcSr Accessibility Product Manager, Clinical Solutions (Remote)VARemote$115,400–$192,300 / yearBuilding on our publishing heritage, we combine quality information and vast data sets with analytics to support visionary science and research, health education and interactive learning, as well as exceptional healthcare and clinical practice. If performed in Maryland, the base pay range is $121,200 - $201,900.If performed in New Jersey, the base pay range is $136,213 - $217,587.If performed in Ohio, the base pay range is $109,500 - $182,700.
Services Product Manager Motorola Solutions IncServices Product ManagerVA$115,000–$135,000 / yearDepartment OverviewThe Services Offer Management team is a part of Motorola''s Global Services segment responsible for the strategy, creation, and maintenance of Motorola Solutions'' Managed, Support & Professional services offerings across all our portfolios. QualificationsBachelor's degree in Business, Engineering, Computer Science, or a related field (MBA preferred).3+ years of experience in services product management or marketing, ideally within tech or telecommunications.
Staff Product Manager - Apply & Checkout Experience West Creek Financial IncStaff Product Manager - Apply & Checkout ExperienceRichmond, VADevelop the product strategy for apply & checkout flows that are reusable across diverse merchant and consumer contexts - such as a consumer's mobile phone to a store owner's point-of-sale system or e-commerce checkout integration. You'll set the direction for Originations by aligning diverse partners, from Risk and Compliance to Marketing and Sales, around a cohesive strategy that accelerates growth while maintaining a unified vision.
NewProduct Manager Gandiva InsightsProduct ManagerRichmond, VAThese roles will collaborate with our existing product teams and Discover teams to develop roadmaps and detailed requirements for convergence of our Risk Management products and processes to a destination state for the combined organization. Product Managers supporting Integration work within the Risk Management Product team, across Anti Money Laundering, Compliance, Enterprise Risk, and Credit and Financial Risk Management.
Senior Platform Product Manager KoalafiSenior Platform Product ManagerRichmond, VARemote$137,000–$185,000 / yearCommunications Gateway - own the platform that routes and delivers consumer and merchant communications across channels; ensure it is scalable, auditable, and supports the needs of product teams without requiring bespoke solutions. Modernization Priorities - partner with engineering to identify, scope, and sequence the highest-impact investments in platform modernization; create the clarity needed for teams to migrate off legacy systems safely and incrementally.
NewMarketing/Communications - Product Manager - Sr MindlanceMarketing/Communications - Product Manager - SrRichmond, VABasic qualifications: At least 3 years of product management experience or at least 3 years of experience in product design, agile delivery, business analysis, data science, or software engineering. Responsibilities: Identify, validate, and prioritize solution opportunities, features, and capabilities through direct input with the user community, business, and technical partners.
Adobe Product Manager Altria Group IncAdobe Product ManagerRichmond, VA$119,600–$173,450 / yearJoin us as an Adobe Product Manager, where you'll lead the roadmap, drive delivery, and champion continuous improvement for Adobe solutions used across Altria. Coordinating delivery of enhancements, integrations, and releases with Technology Delivery teams and vendors.
NewProduct Manager Hamilton Beach Brands IncProduct ManagerVAWe are seeking a dynamic and results-driven Product Manager to support our Mixing & Opening category, with a focus on our elevated Hamilton Beach collections designed for consumers who value performance, design, and quality craftmanship. This position plays an important role in supporting Hamilton Beach Brands' continued growth, innovation, and operational excellence, with a particular focus on elevating brand perception and unlocking margin growth in the premium space.
Product Manager - ISO Insulation Amrize LtdProduct Manager - ISO InsulationVARemoteSales Activation: Create the pulp for the sales engine-designing sales tools, technical training, and marketing content that drives lead generation and simplifies the complex technical benefits of ISO for contractors and specifiers. We're seeking a Product Manager - ISO Insulation who's ready to be part of a people-first company offering best-in-class products, exceptional training, and deep industry pride-all built to help our partners and team succeed.
Assistant Product Manager Hamilton Beach Brands IncAssistant Product ManagerVAFor more than a century, our products have helped simplify everyday life - from preparing meals and beverages at home to supporting foodservice professionals in restaurants, hotels, and commercial kitchens. Our culture is guided by a shared set of values that shape how we work and make decisions every day: Customer Obsession, People, Good Thinking, Ethics, Passion for Quality, Embrace Change, Teamwork, and commitment to Our Environment and Community.
NewSenior Product Designer, Visual Lease and CoStar Real Estate Manager CoStar Realty InformationSenior Product Designer, Visual Lease and CoStar Real Estate ManagerRichmond, VAAs the centralized system of record for all lease-related financial, operational, and legal data, Visual Lease, a CoStar Group company, is purpose-built to support every team involved in managing a company's leased and owned assets. Informed by nearly three decades of experience, our platform integrates lease management, lease accounting, and sustainability reporting, enabling organizations to save time, mitigate risks, reduce costs, and support sustainability initiatives.
Product Manager, Subscription Systems Crain Communications IncProduct Manager, Subscription SystemsVA$115,000–$130,000 / yearHowever, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. About Crain Communications: Crain Communications is a leading business news and information company with a portfolio of 24 media brands that provide indispensable coverage and data for professionals globally and across sectors, including advertising, automotive, finance, healthcare, staffing, and workforce solutions.
Product Manager, Content Platforms CoStar Group IncProduct Manager, Content PlatformsRichmond, VAYoull play a key role in improving how content teams operate at scale while gaining hands-on experience in platform product management, stakeholder collaboration, and workflow optimization within a fast-moving product organization. This is an excellent opportunity for an early-career product manager who enjoys solving operational and workflow challenges, collaborating cross-functionally, and building systems that support high-impact user experiences behind the scenes.
Senior Manager, Product Management - Open Banking Experiences (Business Cards & Payments) Capital One Financial CorpSenior Manager, Product Management - Open Banking Experiences (Business Cards & Payments)Richmond, VA$200,700–$229,100 / yearCurrently has, or is in the process of obtaining one of the following with an expectation that the required degree will be obtained on or before the scheduled start date: • A Bachelors Degree in a quantitative field (Statistics, Economics, Operations Research, Analytics, Mathematics, Computer Science, Computer Engineering, Software Engineering, Mechanical Engineering, Information Systems or a related quantitative field) • A Masters Degree in a quantitative field (Statistics, Economics, Operations Research, Analytics, Mathematics, Computer Science, Computer Engineering, Software Engineering, Mechanical Engineering, Information Systems or a related quantitative field) • or an MBA with a quantitative concentration. The Role: In this role, you will lead the strategy and delivery of customer-facing open banking experiences for Small Business card customers, enabling where and how our customers share their external bank data with COF to power improved experiences and smarter business decision making.
Product Manager CarMax IncProduct ManagerRichmond, VAYou'll lead a high-performing product team focused on discovering and delivering solutions that ultimately enhance the customer journey and drive measurable business value. With over 250 store locations and over 30,000 associates, we are proud to have been recognized as one of the Fortune 100 Best Companies to Work For and are committed to helping our communities thrive.
Senior Product Manager - Growth & Welcome Experience Tailsco LtdSenior Product Manager - Growth & Welcome ExperienceRichmond, VAThis role would best fit a PM who has a background in or experience of product-led growth and/or conversion journeys, cares deeply about creating compelling customer experiences, understands the economic levers of a subscription model, and is passionate about delivering customer and commercial value. This Senior Product Manager position is responsible for introducing prospective customers to our proposition through product-led marketing, compelling discovery, transparent pricing and a sign-up through to trialist experience that sets customers up for success.
Senior Product Manager - Billing Motorola Solutions IncSenior Product Manager - BillingVAUnify the Billing Experience: Drive a consistent billing and licensing experience across Alta Access and Alta Video, eliminating friction for customers managing multi-product subscriptions and for internal teams reconciling revenue. Collaborate Cross-Functionally: Work with Finance, Sales Operations, ERP teams, and other product teams within Motorola Solutions to ensure billing changes are coordinated, launches are clean, and feedback from the field shapes the roadmap.