Build and maintain production agentic AI products serving CSO program teams and GEO sales teams Work directly with program owners and business stakeholders to identify highest-value use cases for agents Design, implement, and iterate on agentic workflows including multi-agent orchestration, tool use, and structured reasoning Deploy and customize agents for GEO teams across multiple languages and regional contexts Collaborate with the Agent Platform Architects on marketplace deployment, tool adoption, and infrastructure architecture Translate ambiguous business problems into well-scoped agent products with clear success metrics Iterate rapidly based on field feedback - measure adoption, output quality, and time-to-insight Own agent quality - build evaluation frameworks, monitor production accuracy, and drive prompt iteration cycles based on eval results Build agents end-to-end and co-develop with business teams - enable them to customize, maintain, and operate agents after initial deployment8+ years of technical or product experience shipping production products or features Hands-on experience building LLM-powered applications (prompt engineering, RAG, tool use, agent orchestration) Experience working directly with non-technical stakeholders to define requirements and iterate on solutions Strong communication skills - ability to translate between business needs and technical implementation Track record of shipping products that people actually use, with measurable impactExperience building multi-agent systems or complex LLM orchestration pipelines Familiarity with evaluation frameworks for LLM outputs (accuracy, hallucination detection, quality scoring) Full-stack technical skills - ability to build end-to-end from data pipelines through user-facing interfaces Experience with multilingual or global-scale deployments Background in retail, commerce, training/enablement, or enterprise operations domains Experience with MCP (Model Context Protocol) or similar tool-use frameworks Comfort with ambiguity and startup-like environments within large organizations Experience embedded with business teams to build solutions (solutions engineering, field engineering, or similar) Track record of considering how new tools affect existing workflows end-to-end - who feeds data in, who depends on the output, and what breaks when something changes. Apples Worldwide Channel Strategy & Operations (WW CSO) develops and deploys global sales programs to deliver extraordinary customer experiences and drive channel sales - with deep expertise spanning digital, physical, and people enablement.