Primary Responsibilities Defines and owns the long-term strategy, roadmap, and expansion of specified digital products and/or capabilities Manages performance information such as usage, sales, fraud, and other key information to provide forecasts and market evolution insights Guides other associates to create meaningful research and propose data-driven ideas to close customer experience gaps in customer journeys Owns the customer journey for a specific digital product and/or capability Quantifies investments in digital products and/or capabilities by creating agile lean business cases, communicating the value of those investments to stakeholders, gaining buy-in, securing prioritization through governance processes, and performing post release analysis Prepares and delivers presentations for the bank's senior leadership Identifies and manages both existing and emerging risks associated with an assigned digital product and/or capability and ensures risks are effectively monitored, measured, and controlled in accordance with the bank's overall risk management protocols Teams effectively in a matrixed organization of digital channel owners, UX leaders, business leaders, technology associates, and other key stakeholders to advocate for the customer and ensures the execution of strategic goals Prepares and/or provides guidance for front line associates about sales or service tools (e.g. Requirements Bachelor's degree and nine (9) years related experience in digital banking, digital product management, business case development, or financial services OR High School Diploma/GED and thirteen (13) years related experience in digital banking, digital product management, business case development, financial services, or business requirements/analysis Familiarity or working knowledge of project management and/or software delivery methodologies (i.e. Agile) Preferences Scaled Agile Framework (SAFe) Agilist or Product Owner/Manager certification Bank Secrecy Act (BSA), Anti-Money Laundering (AML), Office of Foreign Assets Control (OFAC), or Consumer Due Diligence (CDD) experience Skills and Competencies Ability to influence and resolve conflicts Ability to work independently, with high level direction Critical thinking and strategic planning Demonstrated success in launching digital initiatives and/or major enhancements Excellent organization and project management skills Excellent written and verbal communication Financial analysis, business case development Proficiency in Microsoft Office, JIRA, and Confluence Proven ability to be effective in a shared services organization Deep hands on expertise with Adobe Analytics, including report suites, segmentation, calculated metrics, and dashboards.