Technical Analytics Manager / Lead Data Scientist (Fraud Analytics & Investigative Support) Praescient Analytics LLCTechnical Analytics Manager / Lead Data Scientist (Fraud Analytics & Investigative Support)Fairfax, VARemoteDesigning, developing, validating, deploying, and maintaining advanced analytic models utilizing machine learning, artificial intelligence (AI), natural language processing (NLP), anomaly detection, entity resolution, graph analytics, link analysis, knowledge graphs, risk scoring, or robotic process automation (RPA). This individual will serve as the technical authority responsible for designing innovative analytic approaches, developing advanced fraud detection models, leading model validation and quality assurance activities, and ensuring the successful delivery of reliable, defensible, and repeatable analytic solutions supporting federal oversight organizations.
Project Manager 3 MELE Associates, Inc.Project Manager 3Germantown, MD$205,000–$215,000 / yearThe company offers technical, engineering, and programmatic support expertise to a host of U.S. federal and international agencies, including, but not limited to, the Department of Energy, the Department of Defense, the Department of Homeland Security, the Department of Justice, INTERPOL, and the International Atomic Energy Agency. MELE Associates, Inc. is seeking to add an experienced Project Manager to support the National Nuclear Security Administration (NNSA) in the execution of its mission, including providing technical, programmatic management, environmental planning and logistics support services.
Data Engineering Manager Dragos IncData Engineering ManagerDCRemoteAbout the Role: We are looking for a Data Engineering Manager to lead a team of data engineers responsible for the core data layer underpinning our products, with direct influence on our analytics, asset, and vulnerability engineering teams, amongst others. Cybersecurity or SOC (Security Operations Center) experience required with knowledge of threat detection, threat intelligence, vulnerability/asset intelligence, or ICS/OT security, given this role''s direct influence on teams supporting those domains.
General Manager - Various Locations/Counties Goodwill of Greater WashingtonGeneral Manager - Various Locations/CountiesWashington, Washington, DCFull timeCreates and sustains an environment that delivers exceptional service to internal customers (associates, peers, and other departments) and external customers (donors, shoppers, and community partners). Recruits, develops, coaches, and retains a high performing and diverse team, including assistant managers, team leads, and associates.
HUD Bridge and Production Review Manager Newmark Group IncHUD Bridge and Production Review ManagerDCThe Manager will work closely with producers to identify viable transactions, surface risks early, shape deal strategy, and support execution through Newmark's balance-sheet bridge lending platform, including coordination of internal credit approval packages. Focusing on a three-pronged strategy of exceptional people, unique multifamily capital solutions and superior technology, our team across the nation provides our customers with a competitive advantage through speed, creativity, ease of interface and certainty of execution.
Safety and Occupational Health Manager U.S. Department of Veterans AffairsSafety and Occupational Health ManagerWashington, DC$101,375–$131,790 / yearOR, Education: Undergraduate and Graduate Education: Major study -- safety or occupational health fields (safety, occupational health, industrial hygiene), or degree in other related fields that included or was supplemented by at least 24 semester hours of study from among the following (or closely related) disciplines: safety, occupational health, industrial hygiene, occupational medicine, toxicology, public health, mathematics, physics, chemistry, biological sciences, engineering, and industrial psychology. The Department of Veterans Affairs performs pre-employment reference checks as an assessment method used in the hiring process to verify information provided by a candidate (e.g., on resume or during interview or hiring process); gain additional knowledge regarding a candidates abilities; and assist a hiring manager with making a final selection for a position.
Contracts Manager AerovironmentContracts ManagerArlington, VA$101,000–$154,000 / yearPerform contract management and administrative duties throughout the contract lifecycle including, but not limited to, proposal review and preparation, leading pre and post award negotiations, executing contract modifications, initiating contract close-outs and providing overall contracts support to programs with complex, multi-year contracts. Responsible for drafting, evaluating, negotiating various agreements such as, Non-Disclosure Agreements, Sales/Purchase Agreements, Subcontracts, Consulting Agreements, License Agreements, Master Agreements, and other Contractual agreements, such as FAR based contracts, OTAs, etc.
Senior Manager, Supply Chain Supernus PharmaceuticalsSenior Manager, Supply ChainRockville, MarylandThe Supply Chain Senior Manager is results accountable for the following: collective team efforts in support of external supply planning and administration, demand, material and production scheduling, product or process change management, and End to End administrative and logistical execution (plans, schedules, coordinates, and oversees materials and products through the product lifecycle). Design and lead change management in support of processes accounting for CMO material receipts, production schedules, and logistical processes aligned with Trade and Physician Sample demand and Supply Chain Parameters as agreed upon with receiving markets.
Configuration Manager Booz Allen HamiltonConfiguration ManagerChantilly, VirginiaOnsite : If this position is listed as onsite, work will primarily be performed at a Booz Allen office or customer facility, where employees will collaborate directly with colleagues and customers as required by the role. Salary at Booz Allen is determined by various factors, including but not limited to location, the individual’s particular combination of education, knowledge, skills, competencies, and experience, as well as contract-specific affordability and organizational requirements.
NewRestaurant Manager SIXTY VINES RESTON, LLCRestaurant ManagerRESTON, VA$60,000–$87,000 / yearPart timehttps://qrco.de/bcWnMF) and sign using the VIP code "BEHINDTHEVINES" to play a game and learn. As a manager, you work within a management team of 3-5 where everyone assists in overseeing the daily operations of the restaurant.
Associate Program Manager Trident Systems IncAssociate Program ManagerSterling, VAHowever, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. Working under the guidance of an experienced Program Manager, the Associate Program Manager assists in day-to-day program execution, customer communication tracking, documentation control, and coordination with cross-functional engineering and operational teams.
FY27: Cafeteria Manager III, 6.5hrs/10mos, Sherwood HS, Ad Closes 7/28/26 Montgomery County Public Schools, MarylandFY27: Cafeteria Manager III, 6.5hrs/10mos, Sherwood HS, Ad Closes 7/28/26Olney, MDor equivalent; completion of appropriate training programs; increasingly responsible food service supervisory experience, considerable knowledge of large-quantity food preparation and school cafeteria operations. Employees in these classes are responsible for the management of the school food service programs including on-the-job training, scheduling assignment, supervision, and evaluation of the cafeteria workers.
Regional Sales Manager - Northern VA Market Stillwater Insurance GroupRegional Sales Manager - Northern VA MarketVAAt Stillwater Insurance Group, our Regional Sales Managers play a critical role in strengthening agency partnerships, expanding market presence, and delivering sustainable, profitable growth within their assigned territories. This role executes strategic sales initiatives, develops high-impact agency relationships, and implements tactical business plans to meet production and profitability goals.
Technical Implementation Manager RapidSOSTechnical Implementation ManagerWashington, DCRemote$115,000–$135,000 / yearRapidSOS has supported over one billion emergencies in 16 countries, powering RapidSOS HARMONY, the first purpose-built AI for public safety, designed to save critical time by automatically detecting emergencies, unifying real-time data and video streams, and coordinating a faster, more effective response. Demonstrate the ability to represent RapidSOS with professionalism in highly visible customer settings, while leveraging strong communication and coordination skills to guide partners through technical implementation steps and timelines.
Director, Product Management MondoDirector, Product ManagementCenterville, Virginia$175,000–$180,000 / yearLead product strategy and platform transformation initiatives for a suite of tax and revenue management platforms serving government and constituent-facing use cases. Partner with engineering, design, and cross-functional stakeholders to deliver digital tools that enable tax filing, review of filings, and tax obligation management.
Cannabis Extraction Lab and Kitchen Manager Holistic IndustriesCannabis Extraction Lab and Kitchen ManagerCapitol Heights, MDHolistic Industries offers a comprehensive benefits package, including competitive base pay, a bonus program, and medical, dental, and vision coverage. Additional benefits include company-paid short term and long-term disability, life and AD&D insurance and mental health and urgent care services.
NewEvents Manager, CoStar Group CoStar Realty InformationEvents Manager, CoStar GroupArlington, VA$85,000–$115,000 / yearManage all aspects of events from conception to completion; venue selection/sourcing, planning calls/meetings along with weekly updates, on-going communications with Sales, gifting, contract negotiation, booking entertainment, AV management, large booth buildouts, marketing promotional materials, data and ROI reporting, attendee registration websites, catering/F&B, décor, hotel accommodations, staffing coordination, and on-site event logistics. The Events Manager will work in close partnership with the Senior Manager, Events, Sponsorships & Partnerships as well as senior and executive leadership across the organization to set goals, establish timelines, and develop budgets that align with company strategy.
Marketing Operations Manager Modern Family LawMarketing Operations ManagerWashingtonPartner closely with attorneys, legal staff, operations leaders, and business stakeholders to understand document requirements, workflows, and business processes. Collaborate with software developers, Salesforce administrators, and technology stakeholders to support effective integration between document automation platforms and Salesforce and other business systems.
Principal Product Manager - Customer Data Platform GEICO GENERAL INSURANCE COMPANYPrincipal Product Manager - Customer Data PlatformBethesda, MDBasic Qualifications: • Bachelors degree in Computer Science or equivalent and related experience with 7+ years of proven experience as a Product Manager, with 4+ years in managing Customer Data Platforms • Technologies for CDP PMs to be familiar with Graph and Cassandra, ADLS especially Iceberg, Snowflake, Kafka, Flink, ElasticSearch and Rosette Name Indexer or equivalent for Identity Resolution, GraphQL • Strong strategic thinking, analytical, and problem-solving skills. • Identify new data sources and onboard existing data sources to the CDP • Evolve our identity resolution models (deterministic and probabilistic) • Build and run queries to answer questions and build segment and build solutions for users of CDP to be able to self-serve • Be the CDP subject matter expert, gathering information to create accurate, informative, and resonant user stories for both the business and the data team.
Product Manager, Sr. Manager - Integrated Loan Solutions Federal National Mortgage AssociationProduct Manager, Sr. Manager - Integrated Loan SolutionsWashington, DCManager - Integrated Loan Solutions role will offer you the flexibility to make each day your own, while working alongside people who care so that you can deliver on the following responsibilities: Lead end-to-end delivery coordination across multiple product domains. Help establish best practices for AI adoption across Product and Delivery teams and identify opportunities to automate operational activities and improve team effectiveness.
Account Manager, Commercial Insurance - Potential for Hybrid Work Hub International LtdAccount Manager, Commercial Insurance - Potential for Hybrid WorkWashington, DC$55,000–$75,000 / yearThe expected salary range for this position is $55,000 annually to $75,000 annually and will be impacted by factors such as the successful candidate's skills, experience and working location, as well as the specific position's business line, scope and level. Whether you are supporting a local business, helping a national client navigate complex risk, or building your expertise in a specialized practice area, you will find that your voice matters here.
Program Manager - GEOINT AForge LLCProgram Manager - GEOINTSpringfield, VAExperience in IC/DOD budgetary processes, federal and Intel fiscal cycle, funding practices, spend plan development and execution, congressional budget exhibits, and internal funding award processes such as Research & Development Initiative (RDI) or TENCAP awards. Coordinates activities between Acquisition, Contracts, NGA Acquisition Center, Software Asset Management Office, and Architecture & Engineering, that leads to rapid acquisition and transition of customer focused solutions.
NewMarketing Manager Revolutional, LLCMarketing ManagerMclean, VA$130,000–$160,000 / yearThat means staying ahead of how AI is changing the marketing discipline, from content creation and campaign optimization to audience insights and performance analytics, and putting those tools to work in ways that make Revolutional's marketing smarter, faster, and more effective. We apply modern capabilities, including AI/ML, cloud, cybersecurity, and IT modernization to solve complex challenges, enable faster and more secure operations, and drive measurable mission outcomes.
Manager, Product Management, JD Edwards Tri-S Recruiters, IncManager, Product Management, JD EdwardsReston, VAComprehensive product management experience spanning the full lifecycle, from market research, requirements gathering, and data-driven roadmapping to go-to-market execution, along with proven success applying Agile methodologies. Exceptional customer and stakeholder management skills, with the ability to build strong relationships, communicate effectively across all levels, and influence without direct authority.
NewSenior Manager, International Tax KPMGSenior Manager, International TaxMcLean, VA$153,425–$332,695 / yearResponsibilities: Direct multinational enterprises on business decisions, such as where to locate and operate, choice of entity, how to optimize supply chains, and how to access and mobilize capital to fund global operations, taking into account a multinationals tax risk profile, global effective tax rate, and cash posture; in advising clients, professionals will prepare and review complex tax models illustrating multinational entities attributes, effective tax rate, and cash tax expense. Bachelor's degree from an accredited college/university; licensed CPA, EA, JD/LLM or foreign equivalent, in addition to others on KPMG's approved credential listing; any individual who does not possess at least one of the approved designations/credentials when their employment commences, has one year from their date of hire to obtain at least one of the approved designations/credentials; should you like to see the complete list of currently approved designations/credentials for the hiring practice/service line, your recruiter can provide you with that list.
NewManager, Oracle Data & Analytics KPMGManager, Oracle Data & AnalyticsWashington, DCExcellent communication skills to lead and facilitate Analytic requirements and strategy meetings with a proven track record of leading successful Oracle Fusion Data Intelligence implementations from concept to completion; able to work independently and as part of a team in a fast-paced consulting environment. Develop documentation, training materials, and knowledge transfer sessions for clients and internal teams, while staying updated on the latest Oracle features, enhancements, and industry trends, and collaborating with KPMG functional teams to understand the impacts of business processes.
NewProgram Manager goTennaProgram ManagerFairfax, VAThe Program Manager is responsible for coordinating complex customer-facing programs and internal IRAD initiatives from concept through deployment, partnering with government customers and cross functional teams to deliver innovative communications solutions that drive mission success and support goTennas long-term product strategy. goTenna is the worlds leading mobile mesh networking company, providing off-grid connectivity solutions for smartphones and other devices, as well as augmenting traditional communications networks.
Private Banking High Net Worth Relationship Manager - Asia Markets Hsbc Private BankPrivate Banking High Net Worth Relationship Manager - Asia MarketsWashington, DCAs a Relationship Manager, you will acquire, maintain, and grow profitable long-term relationships principally focused on Ultra High Net Worth (UHNW) and High Net Worth (HNW) individual’s resident in or have a nexus to Asia markets as well as Washington, DC. Expected to grow revenues across allocated portfolio and originate new revenue streams as well as increase HSBC’s share of client wallet involving product specialists to ensure product capabilities are in line with UHNW and HNW client requirements.
Assistant Community Manager (Affordable Housing) Pratum CompaniesAssistant Community Manager (Affordable Housing)Falls Church, VAFull timeThis role is non-exempt and has an anticipated pay rate of $28.38 for a new employee depending on a number of relevant factors including individuals’ experience, qualifications, knowledge, skills, abilities, client/property or company budgetary limitations/guidelines, and other job-related company and market considerations. This position requires the ability to read and write English fluently, the ability to accurately perform intermediate mathematical functions and the ability to understand and perform all on-site resident management software functions.
NewCommunity Manager (Affordable Housing) Pratum CompaniesCommunity Manager (Affordable Housing)Fort Belvoir, VA$70,000–$75,000 / yearFull timeThis role is exempt and has an anticipated annualized base salary of $70K to $75K for a new employee depending on a number of relevant factors including individuals’ experience, qualifications, knowledge, skills, abilities, client/property or company budgetary limitations/guidelines, and other job-related company and market considerations. and role is to serve as the point of contact for the managing property and stakeholders, provide leadership and direct supervision of the staff, superb customer service, and manage all aspects of the apartment community operations under their portfolio.
Community Manager (HUD-Affordable Housing) Pratum CompaniesCommunity Manager (HUD-Affordable Housing)Falls Church, VAFull timeThe Community Manager’s primary responsibility and role is to serve as the point of contact for the managing property and stakeholders, provide leadership and direct supervision of the staff, superb customer service, and manage all aspects of the apartment community operations under their portfolio. To include Implementing the annual business plan for the property and ensuring excellence in financial management, maximizing occupancy levels, community values, compliance, and staff/vendor oversight.
Community Manager Pratum CompaniesCommunity ManagerGaithersburg, MD$65,000–$95,000 / yearFull timeThis role is exempt and has an anticipated annualized base salary range of $65,000-$95,000 for a new employee depending on a number of relevant factors including individuals’ experience, qualifications, knowledge, skills, abilities, client/property or company budgetary limitations/guidelines, and other job-related company and market considerations. The Community Manager’s primary responsibility and role is to serve as the point of contact for the managing property and stakeholders, provide leadership and direct supervision of the staff, superb customer service, and manage all aspects of the apartment community operations under their portfolio.
Product Technology M&A Manager Grant Thornton LLPProduct Technology M&A ManagerArlington, VA$209,431–$245,854 / yearIn the U.S., Grant Thornton delivers professional services through two specialized entities: Grant Thornton LLP, a licensed, certified public accounting (CPA) firm that provides audit and assurance services ― and Grant Thornton Advisors LLC (not a licensed CPA firm), which exclusively provides non-attest offerings, including tax and advisory services. With $2.7 billion in revenues and more than 50 offices spanning the U.S., Ireland and other territories, the platform delivers a singular client experience that includes enhanced solutions and capabilities, backed by powerful technologies and a roster of 12,000 quality-driven professionals enjoying exceptional career-growth opportunities and a distinctive cross-border culture.
Engineering Manager, Developer Tooling SentinelOneEngineering Manager, Developer ToolingWashington, DC$164,000–$226,000 / yearIntegrate AI capabilities into the developer workflow including AI code review on pull requests, AI generated tests, intelligent test selection and flake detection, AI assisted failure triage, and engineering intelligence dashboards that surface bottlenecks and impact. Work closely with the Infrastructure Services team that owns CI/CD orchestration, GitOps continuous delivery, artifact management, and related platforms, and with product engineering teams that consume the pipelines.
Assistant General Manager - Hyattsville Honeygrow LLCAssistant General Manager - HyattsvilleHyattsville, MD$21–$23 / hourPart timeAssist in managing all scheduling functionalities including updated employee profile information, nightly and employee logbook entries, and weekly schedule production and publication. honeygrow does not accept unsolicited resumes from third-party recruiters or employment agencies and is not responsible for fees from recruiters or other agencies except under specific written agreement with honeygrow.
Assistant General Manager - Reston Honeygrow LLCAssistant General Manager - RestonReston, VA$20–$22 / hourPart timeAssist in managing all scheduling functionalities including updated employee profile information, nightly and employee logbook entries, and weekly schedule production and publication. honeygrow does not accept unsolicited resumes from third-party recruiters or employment agencies and is not responsible for fees from recruiters or other agencies except under specific written agreement with honeygrow.
NewAssistant General Manager Undefeated Tribe Operating Company LLCAssistant General ManagerLongview, TXPart timeWe are looking for an assistant general manager who will be a key member of our leadership team and responsible for assisting the managing partner with daily club operations including sales success, member satisfaction and facility cleanliness at Crunch Fitness - Undefeated Tribe. Assist in recruiting, hiring, training and developing a high performing staff consisting of Member Service Representatives, to maintain proper staffing levels at all times.
Assistant General Manager - Rockville Honeygrow LLCAssistant General Manager - RockvilleRockville, MD$23.50–$24 / hourPart timeAssist in managing all scheduling functionalities including updated employee profile information, nightly and employee logbook entries, and weekly schedule production and publication. honeygrow does not accept unsolicited resumes from third-party recruiters or employment agencies and is not responsible for fees from recruiters or other agencies except under specific written agreement with honeygrow.
Assistant General Manager - Springfield Honeygrow LLCAssistant General Manager - SpringfieldSpringfield, VA$21–$23 / hourPart timeAssist in managing all scheduling functionalities including updated employee profile information, nightly and employee logbook entries, and weekly schedule production and publication. honeygrow does not accept unsolicited resumes from third-party recruiters or employment agencies and is not responsible for fees from recruiters or other agencies except under specific written agreement with honeygrow.
Assistant General Manager - Gainesville Honeygrow LLCAssistant General Manager - GainesvilleGainesville, VA$20–$22 / hourPart timeAssist in managing all scheduling functionalities including updated employee profile information, nightly and employee logbook entries, and weekly schedule production and publication. honeygrow does not accept unsolicited resumes from third-party recruiters or employment agencies and is not responsible for fees from recruiters or other agencies except under specific written agreement with honeygrow.
Assistant General Manager - Tysons Corner Honeygrow LLCAssistant General Manager - Tysons CornerVienna, VA$21–$23 / hourPart timeAssist in managing all scheduling functionalities including updated employee profile information, nightly and employee logbook entries, and weekly schedule production and publication. honeygrow does not accept unsolicited resumes from third-party recruiters or employment agencies and is not responsible for fees from recruiters or other agencies except under specific written agreement with honeygrow.
Assistant General Manager - Silver Spring Honeygrow LLCAssistant General Manager - Silver SpringSilver Spring, MD$24 / hourPart timeAssist in managing all scheduling functionalities including updated employee profile information, nightly and employee logbook entries, and weekly schedule production and publication. honeygrow does not accept unsolicited resumes from third-party recruiters or employment agencies and is not responsible for fees from recruiters or other agencies except under specific written agreement with honeygrow.
NewStore Sales Manager Mattress FirmStore Sales ManagerCatharpin, VA$70,000–$80,000The Store Manager leads Mattress Firm's vision, Company Initiatives, and achieves sales performance goals by holding associates accountable for the execution of in-store merchandising in multiple store units. Develop a comprehensive team "bio book" that grows alongside your team, evolving to incorporate new insights and knowledge as it is gained.
Senior Product Manager, AI Platform GEICO GENERAL INSURANCE COMPANYSenior Product Manager, AI PlatformBethesda, MD$146,575–$229,600 / yearGEICO, subsidiary of Berkshire Hathaway and a leader in Auto insurance and other product lines, is on a multi-year technology transformation journey to reimagine the customer experience in the Insurance industry by removing friction across Customers, Partners, Marketplace, Segments, Channels, and build a world class experience powered by technology. As a Senior Product Manager for the AI Agent Platform, you will shape the future of GEICO's AI Agent Platform - owning strategy, roadmap, and execution while collaborating across engineering, design, and domain experts from sales, service, claims, billing, and other lines of business.
Principal Product Manager - Threat Detection Engine and Content (Hybrid) CrowdStrike IncPrincipal Product Manager - Threat Detection Engine and Content (Hybrid)VA$160,000–$250,000 / yearAbout the Role: The Product Management team is seeking an experienced Principal Product Manager who is technical, collaborative, and truly excited about building great security products. Collaborate closely with CrowdStrike's Malware Research Center, Data Science, and Engineering teams to understand threat and attack trends and proactively deliver cutting-edge defenses.
Principal Product Manager Open Text CorpPrincipal Product ManagerGaithersburg, MDThis role partners across commercial, operational, and technical teams to drive measurable business outcomes, with a strong focus on sovereign cloud solutions for government and enterprise customers. The Cloud Services Product Management (CSPM) team leads the strategy, roadmap, and lifecycle delivery of OpenText Cloud offerings, enabling scalable deployment and consistent commercialization.
Assistant General Manager - Mount Vernon Honeygrow LLCAssistant General Manager - Mount VernonAlexandria, VA$20–$22 / hourPart timeAssist in managing all scheduling functionalities including updated employee profile information, nightly and employee logbook entries, and weekly schedule production and publication. honeygrow does not accept unsolicited resumes from third-party recruiters or employment agencies and is not responsible for fees from recruiters or other agencies except under specific written agreement with honeygrow.
NewAssistant General Manager - Fair Lakes Honeygrow LLCAssistant General Manager - Fair LakesFairfax, VA$20–$22 / hourPart timeAssist in managing all scheduling functionalities including updated employee profile information, nightly and employee logbook entries, and weekly schedule production and publication. honeygrow does not accept unsolicited resumes from third-party recruiters or employment agencies and is not responsible for fees from recruiters or other agencies except under specific written agreement with honeygrow.
Assistant General Manager - Fair City Honeygrow LLCAssistant General Manager - Fair CityFairfax, VA$20–$22 / hourPart timeAssist in managing all scheduling functionalities including updated employee profile information, nightly and employee logbook entries, and weekly schedule production and publication. honeygrow does not accept unsolicited resumes from third-party recruiters or employment agencies and is not responsible for fees from recruiters or other agencies except under specific written agreement with honeygrow.
Sr. Manager, External Manufacturing Vanda Pharmaceuticals IncSr. Manager, External ManufacturingDCServe as the single point of accountability for assigned CMOs supporting commercial product manufacturing and packaging operations. Lead day-to-day operational oversight of CMOs, including production performance, issue resolution, and escalation management.