NewRestaurant Store Manager Braum'sRestaurant Store ManagerFAYETTEVILLE, ARGeneral Manager's role: Braum's leaders execute the company's brand strategy and promote its vision, mission and values, resulting in a great customer experience and maximized sales. Restaurant Manager - Food Service Supervisor - ManagementIf you are a positive, energetic person looking for a career that offers an excellent compensation package and the chance for advancement, Braum's is the place for you!
Restaurant Assistant Manager Braum'sRestaurant Assistant ManagerROGERS, ARAssistant Restaurant Manager-Food Service Supervisor-ManagementIf you are a positive, energetic person looking for a career that offers an excellent compensation package and the chance for advancement, Braum's is the place for you! Assistant Manager's role: Braum's leaders execute the company's brand strategy and promote its vision, mission and values, resulting in a great customer experience and maximized sales.
Restaurant Assistant Manager (DAY) Braum'sRestaurant Assistant Manager (DAY)SILOAM SPRINGS, ARAssistant Restaurant Manager-Food Service Supervisor-ManagementIf you are a positive, energetic person looking for a career that offers an excellent compensation package and the chance for advancement, Braum's is the place for you! Assistant Manager's role: Braum's leaders execute the company's brand strategy and promote its vision, mission and values, resulting in a great customer experience and maximized sales.
Medical Sales Account Manager - Post Acute Care MedlineMedical Sales Account Manager - Post Acute CareFayetteville, ARComplex sales strategy/approach to sell solutions across multiple levels; Background in commissioned, tangible product sales; Track record of demonstrable sales growth and quota attainment; Ability to present multiple product lines; Excellent communication and organizational skills; Stable work history; Computer proficiency, especially in MS Excel, Word, and Outlook. Bachelor’s degree and at least 2 years of quota-based sales experience demonstrating a background in cold calling, commissioned, full-cycle sales experience OR at least 5 years of quota-based sales experience demonstrating a background in cold calling, commissioned, full-cycle sales experience.
Restaurant District Manager Braum'sRestaurant District ManagerFayetteville, AR$100,000–$115,000 / yearAs a District Manager, you will oversee 6-8 restaurants where you will be responsible for the hiring and training of store managers, as well as coaching and providing leadership to each store's management team and crew to aid them in operating a successful and profitable store. District Manager Restaurant - Multi unit Food Service ManagementIf you are a positive, energetic person looking for a career that offers an excellent compensation package and the chance for advancement, Braum's is the place for you!
Enterprise Product Manager Director PricewaterhouseCoopers LLPEnterprise Product Manager DirectorFayetteville, AR$122,500–$423,780 / yearYou manage a commercially focused portfolio, develop product roadmaps, and collaborate with development leaders to align technology architecture with product objectives, making sure new services have a thoroughly developed support structure. Bachelor's degree or in lieu of a degree, demonstrating, in addition to the minimum years of experience required for the role, three years of specialized training and/or progressively responsible work experience in technology for each missing year of college.
Product Manager ITWProduct ManagerRogers, Arkansas$90,000–$130,000 / yearProvide input to Engineering, Service, Scanning, Training, and Sourcing/Supply Chain (including supplier evaluations, key supplier relationship management, and occasional supplier visits) on improvements to in-market products based on quality concerns, customer feedback, and market impact. Apply structured prioritization and resource-allocation principles (e.g., focusing on the highest-impact products, markets, and customers) to manage the product line lifecycle, lead business growth initiatives, and maximize portfolio profitability and performance.
Account & Product Development Manager – Private Label Ladies' Apparel Li & FungAccount & Product Development Manager – Private Label Ladies' ApparelBentonville, Arkansas$105,000–$115,000 / yearThis role serves as the primary liaison between Walmart buyers, internal cross-functional teams, and overseas vendors to drive profitable growth, timely execution, and on-trend product assortments aligned with Walmart’s customer, cost, and quality expectations. The Account & Product Development Manager is responsible for managing the Walmart ladies apparel account (core brands) while leading the end-to-end product development process.
Account & Product Development Manager - Private Label Ladies'''' Apparel Fung GroupAccount & Product Development Manager - Private Label Ladies'''' ApparelBentonville, AR$105,000–$115,000 / yearThis role serves as the primary liaison between Walmart buyers, internal cross-functional teams, and overseas vendors to drive profitable growth, timely execution, and on-trend product assortments aligned with Walmart's customer, cost, and quality expectations. The Account & Product Development Manager is responsible for managing the Walmart ladies apparel account (core brands) while leading the end-to-end product development process.
Digital Product Design Manager Accenture PlcDigital Product Design ManagerBentonville, AROn your projects, you lead teams to translate user needs and business strategy into product experiences, defining the systems, interactions, and technical considerations required to deliver high-quality, scalable products. The work: In this role you will have accountability across three dimensions: Client Delivery: Lead client programs from approach through delivery with accountability for work quality, adherence to project timelines, and collaboration across disciplines.
Digital Product Design Senior Manager Accenture PlcDigital Product Design Senior ManagerBentonville, ARBusiness Development: Grow a pipeline of work by building strong client relationships, proactively connecting Song capabilities to client priorities, crafting compelling proposals to win work that inspires our designers and makes both Song and our clients famous to fuel future demand. The work: In this role you will have accountability across three dimensions: Client Delivery: Oversee multiple product design programs, providing strategic direction and quality oversight across leads and their teams while maintaining accountability for delivery health, team performance, and measurable outcomes in complex and ambiguous client environments.
Senior Manager, Product Development - (Toys & Backyard Recreation) Sam''''''''s Club Walmart IncSenior Manager, Product Development - (Toys & Backyard Recreation) Sam''''''''s ClubBentonville, AR$110,000–$220,000 / yearApplication development experience with emphasis on VBA and SQL programming languages, Creative design software, Financial modeling, Leading and completing cross-functional projects, Manufacturing, product development, or packaging, Microsoft Office, Supervisory. The Senior Manager, Product Development (Toy & Backyard Recreation Assortments) will lead the creation and delivery of compelling, trend-forward seasonal assortments that drive member excitement and category growth.
(USA) Principal, Product Manager Walmart(USA) Principal, Product ManagerBentonville, ArkansasThis team is dedicated to transforming retail through advanced analytics, GPS data, and thoughtful stakeholder engagement, driving impactful results that support Walmart’s commitment to delivering value and seamless shopping experiences. Our team empowers customers, associates, and shoppers to effortlessly locate products in-store by creating intuitive digital map experiences that redefine navigation and shopping at Walmart.
Staff IT product Manager (AI Tooling) - Onsite Tyson FoodsStaff IT product Manager (AI Tooling) - OnsiteSpringdale, ArkansasPerformance Monitoring: Define and track key performance indicators (KPIs) and metrics to measure product performance and success, analyzing data to identify areas for improvement.• Continuous Improvement: Drive a continuous improvement and innovation culture, gathering user feedback and insights to iterate on product features and enhance the overall user experience.• Team Leadership: Provide mentorship and guidance to product management team members, fostering a culture of collaboration, accountability, and excellence.• Cross-Functional Leadership: Collaborate closely with cross-functional teams, including engineering, design, marketing, sales, and customer support, to drive product development and delivery.•
(USA) Senior Product Manager Walmart Inc(USA) Senior Product ManagerBentonville, AR$90,000–$180,000 / yearRole summary: The Senior Product Manager leads the vision and strategy for a complex product or product family, leveraging deep customer insights and market analysis to drive significant business impact. This role requires independent ownership of product direction, mentoring of peers, and collaboration with cross-functional teams to deliver scalable solutions.
New(USA) Principal, Product Manager Walmart Inc(USA) Principal, Product ManagerBentonville, AR$110,000–$220,000 / yearRole summary: The Principal, Product Manager leads product strategy across multiple related products, driving organization-wide decisions through deep expertise and data-driven insights. This team is dedicated to transforming retail through advanced analytics, GPS data, and thoughtful stakeholder engagement, driving impactful results that support Walmart's commitment to delivering value and seamless shopping experiences.
Senior Product Manager, Digital Merchandising WalmartSenior Product Manager, Digital MerchandisingBentonville, ArkansasIf you are the type of person who feels a personal stake in everything that you work on, has a strong sense of ownership, has an agile mindset, has a passion for process improvement, enjoys solving complex problems, knows how to foster strong relationships and build trust, and works for the success of the entire team - then our Staff Product Manager, could be for you. Developing and enhancing products – you will build capability and tool roadmaps, align business and technical needs, analyze customer and stakeholder needs, identify market strategies, turn customer insights into actionable initiatives and manage the playbook for the Process Management discipline.
(USA) Staff, Product Manager Walmart Inc(USA) Staff, Product ManagerBentonville, AR$110,000–$220,000 / yearThis role sits at the intersection of AI, data, and supply chain operations driving solutions that turn fragmented information into enterprise intelligence to accelerate decision-making, reduce risk, and unlock new business value. Walmart International Product is a transformational team at the forefront of retail innovation, focused on redefining how enterprise sourcing, compliance, and product development leverage data and AI drive smarter decisions.
Senior Manager, Product Management Walmart IncSenior Manager, Product ManagementBentonville, AR$110,000–$220,000 / yearSenior Manager, Product Management - Global Business Systems (Walmart Connect) Position Summary Walmart Connect is looking for a strategic, high-growth leader to serve as the Senior Manager of Product Management for Business Systems. Scale Internal Business Systems: Define the roadmap for our internal tools ecosystem, including CRM and Order Management Systems (OMS), ensuring they effectively support the unique needs of a complex advertising business.
Principal, Product Manager Walmart IncPrincipal, Product ManagerBentonville, AR$110,000–$220,000 / yearPrincipal, Product Management Position Summary Walmart is seeking a Principal Product Manager to define product strategy and drive transformational outcomes across a portfolio of related products or a major product area. As a recognized product authority, you will influence organization-wide decisions through deep domain expertise, customer-centric thinking, data-driven insights, and cross-functional leadership.
New(USA) Senior Product Manager Walmart(USA) Senior Product ManagerBentonville, ArkansasWorking closely with Product, Engineering, UX, and business stakeholders, you'll deliver intuitive, data-driven capabilities that improve visibility, streamline decision-making, reduce project delays, and accelerate new store delivery. The team leads product initiatives for Walmart’s global Real Estate business, focusing on AI-enabled solutions that enhance physical growth, fleet remodels, facilities maintenance, and digital twin technologies.
Principal, Product Manager - Services Platform Walmart IncPrincipal, Product Manager - Services PlatformBentonville, AR$110,000–$220,000 / yearYou will partner closely with Engineering, Design, Data Science, Operations, and senior business leaders to create AI-powered experiences and scalable platform capabilities that influence how millions of customers interact with Walmart. By combining AI, machine learning, platform engineering, and customer-centric design, we are creating intelligent experiences that seamlessly connect digital and physical service journeys while enabling rapid expansion into new service categories.
Senior Product Manager, Digital Merchandising Walmart IncSenior Product Manager, Digital MerchandisingBentonville, AR$90,000–$180,000 / yearIf you are the type of person who feels a personal stake in everything that you work on, has a strong sense of ownership, has an agile mindset, has a passion for process improvement, enjoys solving complex problems, knows how to foster strong relationships and build trust, and works for the success of the entire team - then our Staff Product Manager, could be for you. Developing and enhancing products - you will build capability and tool roadmaps, align business and technical needs, analyze customer and stakeholder needs, identify market strategies, turn customer insights into actionable initiatives and manage the playbook for the Process Management discipline.
Staff, Product Manager - Automated Outbound Dispatch Walmart IncStaff, Product Manager - Automated Outbound DispatchBentonville, AR$110,000–$220,000 / yearThis role owns the critical transition between automated fulfillment operations and the drivers and customers who depend on them, creating a reliable, efficient, and scalable outbound flow that improves operational performance, driver productivity, and customer experience. Success requires strong product leadership, systems thinking, technical fluency, and the ability to influence cross-functional teams across engineering, automation, transportation, operations, design, analytics, and field leadership.
Staff, Product Manager Walmart IncStaff, Product ManagerBentonville, AR$110,000–$220,000 / yearPartnering with Business, Merchants, Suppliers, Vendors, Engineering, Analytics, Data Science, and Product teams, you will deliver enterprise data products that improve data quality, automation, governance, accessibility, and decision intelligence. Their innovative, data-driven products accelerate Walmart's sustainability objectives and empower business teams across the enterprise to achieve measurable impact through advanced analytics and technology-driven strategies.
Distinguished, Product Manager, Automated Warehouse Management Systems Walmart IncDistinguished, Product Manager, Automated Warehouse Management SystemsBentonville, AR$130,000–$260,000 / yearThis role requires strategic leadership, systems thinking, and cross-functional influence to drive innovation, operational excellence, scalability, and enterprise value across highly automated fulfillment ecosystems. Shapes product strategy for large-scale warehouse management platforms operating across complex automation ecosystems such as ASRS, shuttles, AMRs, conveyors, sortation, and automated storage technologies.
(USA) Product Manager III Walmart Inc(USA) Product Manager IIIBentonville, AR$90,000–$180,000 / yearThe position requires collaboration across cross-functional teams to deliver measurable outcomes, mentoring junior product managers, and leveraging emerging technologies to enhance product value. Role summary: The (USA) Product Manager III leads strategy and execution for moderately complex products, driving customer discovery, roadmap prioritization, and go-to-market initiatives.
Client Consulting Manager CBRE Group IncClient Consulting ManagerBentonville, ARCBRE serves clients through four business segments: Advisory (leasing, sales, debt origination, mortgage serving, valuations); Building Operations & Experience (facilities management, property management, flex space & experience); Project Management (program management, project management, cost consulting); Real Estate Investments (investment management, development). Austin - Texas - United States of America, Bentonville - Arkansas - United States of America, Cleveland - Ohio - United States of America, Miami - Florida - United States of America, Nashville - Tennessee - United States of America, Seattle - Washington - United States of America.
Senior Transaction Manager CBRE Group IncSenior Transaction ManagerBentonville, ARCBRE serves clients through four business segments: Advisory (leasing, sales, debt origination, mortgage serving, valuations); Building Operations & Experience (facilities management, property management, flex space & experience); Project Management (program management, project management, cost consulting); Real Estate Investments (investment management, development). Austin - Texas - United States of America, Bentonville - Arkansas - United States of America, Cleveland - Ohio - United States of America, Miami - Florida - United States of America, Nashville - Tennessee - United States of America, Seattle - Washington - United States of America.
National Account Manager - Walmart Savant Systems LLCNational Account Manager - WalmartBentonville, AR$135,000–$175,000 / yearMinimum of 5 years of experience working in a highly visible, selling role, with a consumer packaged goods (CPG) company (Including ability to identify, understand and communicate customer needs, market trends & buying strategies to GE Lighting leadership; ability to cut through status quo and build rapid responses to extremely dynamic situations and win). The ideal candidate should have Walmart Corporate experience, living in the local market, be a self-starter with a passion for retail and e-commerce, a high-level of flexibility and commitment, proven analytical capabilities and project management skills.
Line Cook Big Whiskey's of Northwest ArkansasLine CookRogers, ARFull timeAlso, perform other duties in the areas of food and final plate preparation including plating and garnishing of cooked items and preparing appropriate garnishes for all hot menu item plates. Maintains a clean and sanitary work station area including tables, shelves, grills, broilers, fryers, pasta cookers, sauté burners, convection oven, flat top range, and refrigeration equipment.
Line Cook Big Whiskey'sLine CookRogers, Arkansas$15–$17 / hourAlso, perform other duties in the areas of food and final plate preparation including plating and garnishing of cooked items and preparing appropriate garnishes for all hot menu item plates. Duties and Responsibilities: Prepares a variety of meats, seafood, poultry, vegetables, and other food items for cooking in broilers, ovens, grills, fryers, and a variety of other kitchen equipment.
Line Cook Oak Steakhouse RogersLine CookRogers, ArkansasMaintains a clean and sanitary workstation area including tables, shelves, grills, broilers, fryers, pasta cookers, sauté burners, convection oven flat top range, refrigeration equipment, and adhere to all DHEC regulations for cleanliness and sanitation. Hospitality Starts Here: Welcome to The Indigo Road Hospitality Group (IRHG) , where hospitality is more than a job; it's a family, a lifestyle, and an exciting journey.
Sales & Replenishment Manager IncpgSales & Replenishment ManagerBentonville, ArkansasThe Sales & Replenishment Manager will lead data-driven decision-making, manage inventory flow, and ensure high in-stock levels while minimizing excess inventory. This role is focused on driving operational efficiency, increasing sales productivity, and building strategic partnerships with major retailers.
Senior National Account Manager IncpgSenior National Account ManagerBentonville, ArkansasAs a key leader within the sales team and an integral member of the channel’s leadership group, this role will build long-term strategic partnerships with customers while ensuring critical sales and profit objectives are consistently achieved. The Senior National Account Manager will play a pivotal role in developing and executing the annual business plan for their assigned accounts, driving both sales and profit growth across current and new product lines.
P&C Insurance (Personal & Commercial) Transformation Manager Accenture PlcP&C Insurance (Personal & Commercial) Transformation ManagerBentonville, ARAs a Transformation Manager / Senior Manager, you'll lead cross functional teams to redesign operating models, digitize workflows, and scale AI enabled capabilities that support profitable growth, reduce loss and LAE, compress cycle times, and elevate the policyholder/claimant experience. Partner with engineering/data teams design and implement end-to-end agentic workflows (e.g., doc ingestion policy/coverage retrieval summarization suggested adjudication actions) with appropriate human in the loop controls.
Manager | Sales Reinvention | Insurance Accenture PlcManager | Sales Reinvention | InsuranceBentonville, ARThe work: As a Management Consultant Manager, you will apply your expertise in B2B sales reinvention to define and enable front office growth strategies that help insurance clients achieve top line growth objectives, with a focus on sales force effectiveness, CRM, incentive compensation management, and B2B channel / distribution. Originate, qualify, and close new opportunities for Accenture with our Insurance clients, spanning B2B sales reinvention, CRM and sales effectiveness, incentive compensation management, go-to-market strategies, lead management, and sales operating model design.
Senior Manager | Sales Reinvention | Insurance Accenture PlcSenior Manager | Sales Reinvention | InsuranceBentonville, ARKnowledgeable about the nuances of the Financial Services industry broadly, and insurance specifically, as well as front-line sales and commerce organizations, and are ready to apply your knowledge to help clients optimize and transform their sales and service solutions. Originate, qualify, and close new opportunities for Accenture with our Insurance industry clients, including sales (advisor) enablement, go-to-market strategies, direct to consumer growth, lead management, and sales operating model design.
Data & Insights Associate Manager, Walmart Reckitt Benckiser Group PlcData & Insights Associate Manager, WalmartBentonville, AR$105,000–$157,000 / yearField sales; Field sales management, Leadership skills, Consumer Insights; Shopper Insights; Customer Insights; Category Analysis, Collaboration and partnership skills; Influencing, Consultative Selling, Customer strategy; Channel strategy, Sales strategy development, Perform product planning, Business accumen; financial accumen, commercial accumen, Sales negotiation, P&L Management, Strategy Execution, Operational Excellence. As a Data & Insights Associate Manager supporting our Walmart business, you will play a critical role in turning complex data into actionable strategies that influence commercial performance across one of our most important retail partners.
Omni Customer Activation Associate Manager, Walmart Reckitt Benckiser Group PlcOmni Customer Activation Associate Manager, WalmartBentonville, AR$105,000–$157,000 / yearKey Account Management, Ecommerce, Analysing sales data, Leadership skills, Consumer Insights, Shopper Insights, Category Analysis, Collaboration and partnership skills, Influencing, Consultative Selling, Customer strategy, Channel strategy, Sales strategy development, Perform product planning, Business accumen, commercial accumen, Sales negotiation, P and L Management, Strategy Execution, Operational Excellence. Our Sales teams help to deliver Reckitts purpose by building shared success with our customers, making access to the highest quality hygiene, wellness, and nourishment possible in-stores and online.
Life, Annuity & Group Benefits Operations Consultant - Sr. Manager PricewaterhouseCoopers LLPLife, Annuity & Group Benefits Operations Consultant - Sr. ManagerFayetteville, AR$124,000–$280,000 / yearBachelor's Degree in Actuarial Science, Banking and Insurance, Banking and Finance, Business Administration/Management, Economics, Economics and Finance, Economics and Finance & Technology, Finance, Finance & Technology, Management Information Systems, Organizational Management, Operations Management/Research preferred. A career in our Customer Service practice, within Operations Consulting services, will provide you with the opportunity to help our clients optimise all elements of their operations to move beyond the role of a cost effective business enabler and become a source of competitive advantages.
Line Cook Blake Street HouseLine CookBentonville, ArkansasMaintains a clean and sanitary workstation area including tables, shelves, grills, broilers, fryers, pasta cookers, sauté burners, convection oven flat top range, refrigeration equipment, and adhere to all DHEC regulations for cleanliness and sanitation. Hospitality Starts Here: Welcome to The Indigo Road Hospitality Group (IRHG) , where hospitality is more than a job; it's a family, a lifestyle, and an exciting journey.
Line Cook The ComptonLine CookBentonville, ArkansasMaintains a clean and sanitary workstation area including tables, shelves, grills, broilers, fryers, pasta cookers, sauté burners, convection oven flat top range, refrigeration equipment, and adhere to all DHEC regulations for cleanliness and sanitation. Hospitality Starts Here: Welcome to The Indigo Road Hospitality Group (IRHG) , where hospitality is more than a job; it's a family, a lifestyle, and an exciting journey.
Line Cook The Indigo RoadLine CookRogers, ARMaintains a clean and sanitary workstation area including tables, shelves, grills, broilers, fryers, pasta cookers, sauté burners, convection oven flat top range, refrigeration equipment, and adhere to all DHEC regulations for cleanliness and sanitation. Line Cook Hospitality Starts Here: Welcome to The Indigo Road Hospitality Group (IRHG), where hospitality is more than a job; its a family, a lifestyle, and an exciting journey.
Capital Sourcing Manager I or II Rockline Industries IncCapital Sourcing Manager I or IISpringdale, ARIn this role, you'll partner closely with Engineering, Operations, Finance, and plant leadership to deliver cost-effective, high-quality capital solutions while managing risk, supplier performance, and total cost of ownership. Rockline is seeking a Capital Sourcing Manager I or II to engage global suppliers, and secure best‑net‑value solutions for our North American operations.
Manager Shopper Marketing - Walmart Nestle SAManager Shopper Marketing - WalmartRogers, ARPutting our shoppers at the center of everything we do, this role supports and partners with the Nestlé Coffee and Beverage eCommerce team, Sales team and Brand teams to drive the categories and conversion of Nestlé products at Walmart. As Shopper Marketing Manager for Nestlé Coffee and Beverage Division, you will be responsible for designing and executing campaigns that drive the shopper behavior we seek, moving shoppers toward purchase of our diverse portfolio of products.
National Account Manager – Walmart (Power Tools | Private Brand) Arrow CareerNational Account Manager – Walmart (Power Tools | Private Brand)Bentonville, ArkansasREPORTING RELATIONSHIP: the National Account Manager – Power Tools will report directly to the Vice President, Sales for our Walmart & Sam’s Club Hand & Power Tools businesses and work collaboratively as part of Walmart Sales team for our private branded products. With a world-class portfolio of brands, global sourcing capabilities, and extensive manufacturing expertise, GreatStar partners with leading retailers worldwide to deliver innovative products and exceptional value.
National Account Manager – Walmart (Hand Tools | Private Brand) Arrow CareerNational Account Manager – Walmart (Hand Tools | Private Brand)Bentonville, ArkansasREPORTING RELATIONSHIP: the National Account Manager – Hand Tools will report directly to the Vice President, Sales for our Walmart & Sam’s Club Hand & Power Tools businesses and work collaboratively as part of Walmart Sales team for our private branded products. With a world-class portfolio of brands, global sourcing capabilities, and extensive manufacturing expertise, GreatStar partners with leading retailers worldwide to deliver innovative products and exceptional value.
Associate Customer Business Manager Walmart Magnum Ice Cream CompanyAssociate Customer Business Manager WalmartRogers, AR$88,600–$133,000 / yearThe Magnum Ice Cream Company (TMICC) takes into consideration a wide range of factors that are utilized in making compensation decisions including, but not limited to, skill sets, experience and training, licensure and certifications, qualifications and education, and other business and organizational needs. This position partners closely with the Director of Sales, Customer Business Managers, and cross-functional teams to lead analytics, drive strategic insights, and support execution of the Walmart Ice Cream business.
Account Sales Manager Lead Keurig Dr Pepper IncAccount Sales Manager LeadFayetteville, AR$51,900–$66,150 / yearCompany Overview: Keurig Dr Pepper (Nasdaq: KDP) is a leading beverage company with more than 150 owned, licensed and partner brands that meet a wide range of needs and occasions. Sell in KDP brands to maximize growth, share growth, distribution, and to obtain specific volume objectives by providing a seamless experience to customers in the absence of an Account Manager.