NewSenior Process Manager IconmaSenior Process ManagerRichmond, VAResponsibilities:This role will be responsible for independently managing daily activities that support key control/operational processes and drive quality outcomes, as well as providing first-class support to end-users across the enterprise, while identifying, vetting, and implementing improvements that enhance efficiency, accuracy, and control outcomes without disrupting existing systems. Leverage an understanding of the existing process (i.e. how it’s occurring), expectations of key stakeholders (i.e. how it should be occurring and why), and combine that with an understanding of supporting data and existing systems, to recommend improvements backed by data and process analysis for stakeholder acceptance.
NewFacility Manager, Data Center Engg Ops Amazon Data Services, Inc.Facility Manager, Data Center Engg OpsMineral, VAThey will maintain, operate, and troubleshoot mission-critical data center facility equipment including electrical support equipment such as stand-by diesel generators and related fuel systems, 3 phase electrical systems that include but not limited to switchgear, UPS units, PDUs, and wet cell batteries and associated systems. - Knowledge of the electrical and mechanical systems involved in critical data center operations including systems such as feeders, transformers, generators, switchgear, UPS systems, ATS units, PDU units, chillers, pumps, air handling units, and CRAC units.
Assistant Estimating Manager JobotAssistant Estimating ManagerRichmond, VA$105,000–$115,000 / yearInformation collected and processed as part of your Jobot candidate profile, and any job applications, resumes, or other information you choose to submit is subject to Jobot's Privacy Policy, as well as the Jobot California Worker Privacy Notice and Jobot Notice Regarding Automated Employment Decision Tools which are available at jobot.com/legal. Our client, a long-established and expanding leader in structural steel fabrication and erection, is seeking an Assistant Estimating Manager to play a key role in driving project success and supporting a team of dedicated estimators.
Senior Project Manager – Data Center Construction JobotSenior Project Manager – Data Center ConstructionRichmond, VA$130,000–$180,000 / yearInformation collected and processed as part of your Jobot candidate profile, and any job applications, resumes, or other information you choose to submit is subject to Jobot's Privacy Policy, as well as the Jobot California Worker Privacy Notice and Jobot Notice Regarding Automated Employment Decision Tools which are available at jobot.com/legal. In this role, you will oversee project operations, financial performance, scheduling, team leadership, and client relationships while ensuring projects are completed safely, efficiently, and on schedule.
Estimating Manager JobotEstimating ManagerRichmond, VA$130,000–$150,000 / yearInformation collected and processed as part of your Jobot candidate profile, and any job applications, resumes, or other information you choose to submit is subject to Jobot's Privacy Policy, as well as the Jobot California Worker Privacy Notice and Jobot Notice Regarding Automated Employment Decision Tools which are available at jobot.com/legal. With a strong presence in the Mid-Atlantic region, they specialize in structural steel design, engineering, detailing, fabrication, erection, and retrofitting of existing structural members.
QA/QC Manager JobotQA/QC ManagerRichmond, VA$100,000–$150,000 / yearInformation collected and processed as part of your Jobot candidate profile, and any job applications, resumes, or other information you choose to submit is subject to Jobot's Privacy Policy, as well as the Jobot California Worker Privacy Notice and Jobot Notice Regarding Automated Employment Decision Tools which are available at jobot.com/legal. By applying for this job, you agree to receive calls, AI-generated calls, text messages, or emails from Jobot, and/or its agents and contracted partners.
NewKey Accounts Sales Manager JobotKey Accounts Sales ManagerRichmond, VA$85,000–$120,000 / yearInformation collected and processed as part of your Jobot candidate profile, and any job applications, resumes, or other information you choose to submit is subject to Jobot's Privacy Policy, as well as the Jobot California Worker Privacy Notice and Jobot Notice Regarding Automated Employment Decision Tools which are available at jobot.com/legal. This role is ideal for a sales leader who thrives in a fast-pace environment, understands the cultural nuances of commerce, and can deliver strategic solutions that drive revenue and long-term customer loyalty.
Trust + Estate Senior Tax Manager JobotTrust + Estate Senior Tax ManagerGlen Allen, VA$150,000–$200,000 / yearInformation collected and processed as part of your Jobot candidate profile, and any job applications, resumes, or other information you choose to submit is subject to Jobot's Privacy Policy, as well as the Jobot California Worker Privacy Notice and Jobot Notice Regarding Automated Employment Decision Tools which are available at jobot.com/legal. By applying for this job, you agree to receive calls, AI-generated calls, text messages, or emails from Jobot, and/or its agents and contracted partners.
NewAssistant Project Manager - Healthcare JobotAssistant Project Manager - HealthcareRichmond, VA$80,000–$105,000 / yearInformation collected and processed as part of your Jobot candidate profile, and any job applications, resumes, or other information you choose to submit is subject to Jobot's Privacy Policy, as well as the Jobot California Worker Privacy Notice and Jobot Notice Regarding Automated Employment Decision Tools which are available at jobot.com/legal. With a collaborative and hands-on approach, this company is known for maintaining strong relationships with owners, architects, engineers, and trade partners while consistently delivering projects on schedule and within budget.
Senior Project Manager - Data Center Construction JobotSenior Project Manager - Data Center ConstructionRichmond, VA$150,000–$200,000 / yearBachelor’s degree in a related field (Project Management, Construction Management, Business, Engineering, etc.), paired with industry experience OR an overall appropriate combination of certification(s), experience, and education (journeyman or master electrician’s license). Information collected and processed as part of your Jobot candidate profile, and any job applications, resumes, or other information you choose to submit is subject to Jobot's Privacy Policy, as well as the Jobot California Worker Privacy Notice and Jobot Notice Regarding Automated Employment Decision Tools which are available at jobot.com/legal.
Senior Construction Manager – Transportation (VDOT Projects) JobotSenior Construction Manager – Transportation (VDOT Projects)Richmond, VA$130,000–$170,000 / yearWe are a nationally recognized engineering and construction management firm supporting large-scale transportation infrastructure projects across the U.S. Our teams operate on the owner’s side, providing construction oversight, engineering leadership, and program management on complex public works initiatives. Information collected and processed as part of your Jobot candidate profile, and any job applications, resumes, or other information you choose to submit is subject to Jobot's Privacy Policy, as well as the Jobot California Worker Privacy Notice and Jobot Notice Regarding Automated Employment Decision Tools which are available at jobot.com/legal.
NewLiquidity Planning & Analysis Manager GenworthLiquidity Planning & Analysis ManagerRichmond, VAMonitor and assess liquidity needs related to Trusts, Reinsurance and Derivatives programs, ensuring adequate cash and collateral are available to meet demands. • Exceptional communication, analytical, and problem-solving abilities, with a talent for identifying root causes, understanding and articulating business dynamics, and exercising sound judgment.
NewCommercial Compliance Manager (LTCi) GenworthCommercial Compliance Manager (LTCi)Richmond, VAThis is an individual contributor role (no direct reports) serving as the compliance subject matter expert for marketing, distribution, and direct-to-consumer (telesales) activities for LTCi products, and providing compliance guidance during new product development and enhancements. Develop and maintain playbooks, checklists, and guidance for common marketing and sales use-cases (e.g., required disclosures, comparative/claims language, testimonials, lead-gen, and senior-focused communications).
NewCase Manager II Encompass Health Rehabilitation Hospital of PetersburgCase Manager IIChester, VAJoin Encompass Health, where being a Case Manager goes beyond just a job; it positions you as a vital link between exceptional care and the transformative impact on each patient's journey. Our achievements include being named one of the "World's Most Admired Companies" and receiving the Fortune 100 Best Companies to Work For® Award, among other accolades, which is nothing short of amazing.
Project Manager IconmaProject ManagerRichmond, VAResponsibilities:Manage and develop relationships with Card business teams, third-party suppliers, affiliate partners, and internal stakeholders to influence channel and product strategy, including test and product optimizations and enhancements, driving efficiencies and bottom-line impacts. Exceptional relationship management and communication (written and verbal) skills to influence partners and stakeholders across various LOBs, organizational levels, and third-party suppliers.
NewBusiness Development Manager Vaco LLCBusiness Development ManagerRichmond, VA$45,000–$75,000Determining compensation for this role (and others) at Vaco by Highspring depends upon a wide array of factors including but not limited to: the individual’s skill sets, experience and training; licensure and certification requirements; office location and other geographic considerations; other business and organizational needs. Determining compensation for this role (and others) at Vaco depends upon a wide array of factors including but not limited to the individual’s skill sets, experience and training, licensure and certifications, office location and other geographic considerations, as well as other business and organizational needs.
NewSr. Manager, Molding Equipment & Maintenance LEGO GroupSr. Manager, Molding Equipment & MaintenanceRichmond, VA$128,542–$192,812 / yearThe position oversees preventive, predictive, and corrective maintenance programs, supports capital equipment initiatives, and drives continuous improvement efforts to minimize downtime and maximize equipment effectiveness. Lead the charge in molding excellence by driving strategic maintenance and innovation for cutting-edge injection molding systems, ensuring peak performance and safety in a dynamic, high-volume manufacturing environment.
MEP Manager HITT ContractingMEP ManagerRichmond, VAThe MEP Manager oversees multiple projects; responsible for providing support to the MEP Site Operations teams at the project level in the delivery of a consistent MEP product and brand. Every day, our team members do amazing things in pursuit of our shared purpose to build trust with our clients, partners, subcontractors, and teammates.
Team Manager Panera BreadTeam ManagerMidlothian, VA$18–$22Be an ambassador of our Guiding Values and Behaviors by making people smile, learning and growing together, finding solutions and taking initiative, working (and winning) as a team, having fun and celebrating success, and seeing the best in others! Lead, manager and develop team members by coaching, inspiring, and motivating them to exceed goals in sales, speed, order accuracy, and guest experience – and celebrate their achievements along the way.
Safety Manager HITT ContractingSafety ManagerRichmond, VAEvery day, our team members do amazing things in pursuit of our shared purpose to build trust with our clients, partners, subcontractors, and teammates. This individual regularly assesses the safety needs of their assigned business units or projects and utilizes their assigned resources to meet those needs.
Commercial Construction Assistant Project Manager HITT ContractingCommercial Construction Assistant Project ManagerRichmond, VAGather data, interpret it into meaningful information, and relay that information through clear, concise communication strategies; ability to see how pieces and processes fit into and affect the bigger picture/business model. An Assistant Project Manager (APM) obtains, evaluates, coordinates and distributes the information and authorizations necessary to construct projects on time, within budget and to the quality specified.
NewMolecular Diagnostics Lab Manager VCU HealthMolecular Diagnostics Lab ManagerRichmond, VARequired Education: Bachelor’s Degree in Medical Laboratory Science (MLS)/Clinical Laboratory Science (BSCLS)/Medical Technology (MT) from an accredited program OR a Bachelor's Degree in a Biological Science* in addition to graduation from an NAACLS-accredited CLS/MT certificate program OR Bachelor’s Degree in a Life, Biological or Chemical Science with 15 or more years of on the job training in a hospital health care environment in a specific lab discipline performing high complexity testing in blood banking, chemistry, hematology, microbiology, immunology , clinical microscopy, histology, cytology or molecular genetics. Licensure/Certification Required: Currently certified in one of the following: Medical Technologist/Medical Laboratory Scientist/Clinical Laboratory Scientist by the American Society for Clinical Pathology or MLS/CLS by the National Credentialing Agency or equivalent ASCP categorical certification or American Medical Technologist (AMT); Histotechnician (HT); Specialist in Cytotechnology (SCT); Specialist in Molecular Biology (SMB); Pathologists’ Assistant (PA); by the National Credentialing Agency; or Equivalent ASC P categorical certification or equivalent certification.
NewFinance Manager OB/GYN Department VCU HealthFinance Manager OB/GYN DepartmentRichmond, VAThe Manager of Business/Finance job provides leadership of Financial Operations by effective management of resources, both human, capital and material, analysis and business management including work/oversight in any combination of the following: business and decision analytics, financial planning and management, budget, procurement, general business operations, facilities management, staff supervision, performance improvement initiatives, and/or information technology coordination in collaboration with administration, nursing, clinical operations, support, and/or medical staff. Independent action(s) required: Independently develop and produce financial reports for VCUHS leadership based on collaboration with IT, Finance, Decision Support and other departments; participate with senior administration and the medical staff in the development of program expansions and new venture proposals.
Assistant Safety Manager HITT ContractingAssistant Safety ManagerRichmond, VAFull timeEvery day, our team members do amazing things in pursuit of our shared purpose to build trust with our clients, partners, subcontractors, and teammates. While learning paths, growth, and promotional opportunity vary, most team members are assistant managers for up to three years.
NewTravel Nurse RN - Case Manager - $1,783 to $1,932 per week in Richmond, VA Host HealthcareTravel Nurse RN - Case Manager - $1,783 to $1,932 per week in Richmond, VARichmond, VA$1,783.29–$1,932.50Passionate and transparent team members have made Host Healthcare the agency of choice for new and experienced travelers looking for opportunities far away and close to home. Host Healthcare is an award-winning travel healthcare company with an immediate opening for this Registered Nurse - Case Management in Richmond, VA.
NewAssociate Medical Manager ChenMedAssociate Medical ManagerRichmond, VA$238,832–$341,189Leads Super Huddle (SH) and Transforming Care Meeting (TCM) weekly, as well as supports Center Manager/Center General Manager center clinical leader and/or market clinical leader is not available, based on guidance from Market Chief Medical Officer. For patients that are unable to come to the office—in hospital, SNF, LTC or homebound, engages with the transitional care team and others including case managers, acute and transitional-care physicians, and other resources that may be available depending on the market.
NewAssociate Clinical Manager ChenMedAssociate Clinical ManagerRichmond, VA$238,832–$341,189Leads Super Huddle (SH) and Transforming Care Meeting (TCM) weekly, as well as supports Center Manager/Center General Manager center clinical leader and/or market clinical leader is not available, based on guidance from Market Chief Medical Officer. For patients that are unable to come to the office—in hospital, SNF, LTC or homebound, engages with the transitional care team and others including case managers, acute and transitional-care physicians, and other resources that may be available depending on the market.
NewClinical Manager ChenMedClinical ManagerRichmond, VA$238,832–$341,189Leads Super Huddle (SH) and Transforming Care Meeting (TCM) weekly, as well as supports Center Manager/Center General Manager center clinical leader and/or market clinical leader is not available, based on guidance from Market Chief Medical Officer. For patients that are unable to come to the office—in hospital, SNF, LTC or homebound, engages with the transitional care team and others including case managers, acute and transitional-care physicians, and other resources that may be available depending on the market.
NewMedical Manager ChenMedMedical ManagerRichmond, VA$238,832–$341,189Leads Super Huddle (SH) and Transforming Care Meeting (TCM) weekly, as well as supports Center Manager/Center General Manager center clinical leader and/or market clinical leader is not available, based on guidance from Market Chief Medical Officer. For patients that are unable to come to the office—in hospital, SNF, LTC or homebound, engages with the transitional care team and others including case managers, acute and transitional-care physicians, and other resources that may be available depending on the market.
NewResidential Construction Project Manager Cava CompaniesResidential Construction Project ManagerRichmond, VA$80,000–$100,000 / yearThis role is field-focused, requiring daily site visits and hands-on coordination, but also includes essential administrative responsibilities such as purchase order entry and schedule tracking. Our senior management and staff have extensive experience in real estate development, finance, economic development, project management, leasing, and property management.
Remote-Incident Manager Company ConfidentialRemote-Incident ManagerRichmond, VARemoteTemporaryContractorFull timeYou will work cross-functionally with IT teams, vendors, and stakeholders to maintain service stability and drive continuous process improvements. In this role, you will be the point of contact for restoring normal operations swiftly, minimizing business impact, and ensuring all processes align and Task Order objectives.
Sr. Associate, Process Manager - Treasury Management Implementation Capital One Financial CorpSr. Associate, Process Manager - Treasury Management ImplementationRichmond, VA$88,800–$101,300 / yearFacilitate pre-implementation kickoff & post sale call with client (in-person, via teleconference, or via email as required) to review project requirements, develop plan of approach, roles and responsibilities, discuss documents / information required from the client, and determine agreed upon timeframes for completion; regular communication with client and Treasury Management Sales Officer to update status and address issues. Acting as a central point of contact for the client throughout the implementation process, the Onboarding Specialist develops a customized plan for each client and directs junior resources and required internal partners (i.e., product, operations, technology, and risk) to ensure delivery of products and services is completed within agreed upon timeframes, with full ownership of end-to-end process from client commitment to revenue generation.
Principal Associate, Process Manager - Small Business Bank Capital OnePrincipal Associate, Process Manager - Small Business BankRichmond, VirginiaPrincipal Associate, Process Manager - Small Business Bank Retail Bank Product Operations team is seeking a high performing Principal Process Manager that will serve as the subject matter expert on processes that improve business efficiency and drive results. Navigating through technical delivery environments (e.g., system implementations, platform migrations, Jira/Agile workflows, defect management, or operational readiness activities) to support partnership with product and engineering teams.
Senior Associate, Process Manager (Hybrid) Capital One Financial CorpSenior Associate, Process Manager (Hybrid)Richmond, VA$88,800–$101,300 / yearCandidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidate's offer letter. Have excellent communication and partnership skills which are essential for interacting and communicating with key stakeholders at all levels across the company to manage, inform and influence outcomes.
Principal Process Manager - SDLC (Enterprise Platforms Technology) Capital One Financial CorpPrincipal Process Manager - SDLC (Enterprise Platforms Technology)Richmond, VA$98,900–$112,900 / yearCandidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidate's offer letter. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at RecruitingAccommodation@capitalone.com.
Senior Associate, Process Manager, Hardware Strategy (Hybrid) Capital One Financial CorpSenior Associate, Process Manager, Hardware Strategy (Hybrid)Richmond, VA$80,800–$92,200 / yearCandidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidate's offer letter. You are comfortable working under the direction of a Manager while maintaining the independence to manage your own daily workflow and communicate effectively with cross-functional partners.
Principal Associate, Process Manager - Client Engagement & Issue Resolution Capital One Financial CorpPrincipal Associate, Process Manager - Client Engagement & Issue ResolutionRichmond, VA$98,900–$112,900 / yearExperience utilizing ServiceNow, GRC applications, or similar enterprise workflow/risk tools, and constructing quantified business business cases (including ROl/financial impact) or performing root-cause analysis. This includes rigorous project management of remediation activities, active stakeholder management, adhering to strict timelines, identifying and removing blockers, and ensuring the overall success of the project.
Manager, Process Management (Finance Tech, Intelligent Foundations & Experiences) Capital OneManager, Process Management (Finance Tech, Intelligent Foundations & Experiences)Richmond, VirginiaIn this role, not only will you lean into your risk, technical acumen, analytical and problem solving skills by developing and deploying innovative solutions to mitigate risks to the company, but you will also grow your strategic and influencing skills as you create and implement strategies that enable our Finance business partners to continue to be well managed by reducing risk while improving efficiency and control effectiveness. This individual will lead and engage in critical organization initiatives and projects and must be able to effectively communicate and collaborate with Engineers/Tech teams and influence partners across several functional areas, including multiple levels of the organization.
Operations - Process Manager - Sr Artech LLCOperations - Process Manager - SrRichmond, VA$43–$45 / hourThe individual will navigate existing documentation to guide their work, proactively identify gaps or unclear scenarios, and recommend next steps to strengthen documentation, controls, and processes. The individual will help uphold key program controls that support our most vulnerable customers, including those tied to go-to-market offers, customer communications, and delinquency progression.
Principal Associate: Process Manager, Audit Chief of Staff Capital OnePrincipal Associate: Process Manager, Audit Chief of StaffRichmond, VirginiaThis Principal Associate position will play a critical role in our organizational management practices and governance, managing several processes related to the Non-Associate Labor, Global Workplace Solutions and Risk Management activities for the Audit department, as well as other teamdriven tasks as needed to support the Audit organization and Chief Audit Officer. Key Responsibilities: Manage Non-Associate Labor needs for the Audit department through close partnership with Enterprise Supplier Management, Finance, Audit COOs and Supplier Engagement Managers by managing intake, financial approvals, scoping conversations, sourcing, forecasting and onboarding of resources.
Sr Operational Process Manager Artech LLCSr Operational Process ManagerRichmond, VA$30–$50 / hourThis role will be responsible for independently managing daily activities that support key control/operational processes and drive quality outcomes, as well as providing first-class support to end-users across the enterprise, while identifying, vetting, and implementing improvements that enhance efficiency, accuracy, and control outcomes without disrupting existing systems. Leverage process management concepts and tools to drive clarity and understanding about existing processes and improvement opportunities.
Manager Sterile Processing Bon Secours Mercy HealthManager Sterile ProcessingRichmond, VirginiaOne of the following is required: Certified Registered Central Service Technician (CRCST), Healthcare Sterile Processing Association (HSPA) (required) or Certified Sterile Processing and Distribution Technician (CSPDT), Certification Board for Sterile Processing and Distribution (CBSPD) (required). Works with surgical coordinators and other members of the health care team to evaluate, modify and implement changes to surgical procedural trays and changes to the case carts, if applicable.
Associate, Process Manager Capital OneAssociate, Process ManagerRichmond, VirginiaExperience leveraging Google Workspace and its embedded smart features (including Gemini and Workspace Studio) to optimize workflows, create team assets, and enhance overall operational efficiency. Candidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidate’s offer letter.
Senior Process Manager StratAcuity Staffing Partners IncSenior Process ManagerRichmond, VAIn terms of professional development, Everforth Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Everforth Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts.
Senior Process Manager ICONMA, LLCSenior Process ManagerRichmond, VA$40.07–$40.07 / hourResponsibilities:Lead research and root cause analysis on control output to inform remediation and recommend targeted control or process enhancements. Flag and escalate unclear scenarios or documentation gaps, proposing next steps when guidance is needed.
Manager of Process Management Capital One Financial CorpManager of Process ManagementRichmond, VA$122,100–$139,400 / yearAs a Manager of Network Disputes, you will lead a team responsible for monitoring and analyzing details pertaining to dispute cases and dispute volumes generated by network participants as well as holistically analyzing all dispute arbitration cases within established service levels and applying final decisions in accordance with published Dispute Rules and Operating Rules and Procedures. Candidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidate's offer letter.
Manager Sterile Processing Bon Secours Mercy Health IncManager Sterile ProcessingRichmond, VAOne of the following is required: Certified Registered Central Service Technician (CRCST), Healthcare Sterile Processing Association (HSPA) (required) or Certified Sterile Processing and Distribution Technician (CSPDT), Certification Board for Sterile Processing and Distribution (CBSPD) (required). Works with surgical coordinators and other members of the health care team to evaluate, modify and implement changes to surgical procedural trays and changes to the case carts, if applicable.
Manager, Claim Processing CVS Health CorpManager, Claim ProcessingVA$66,330–$145,860 / yearDirects work flow to ensure the efficient and accurate processing of medical claims by establishing and monitoring productivity and quality metrics, managing and developing a team of claims support individuals, implementing process improvement initiatives, and fostering collaboration with internal and external stakeholders to optimize claim processing, minimize errors, and enhance overall operational effectiveness and customer satisfaction. Assists with the development of the claim processing budget by monitoring expenses, tracking budget variances, and identifying cost-saving opportunities while maintaining operational effectiveness and service quality.
Manager, Process Management, Workforce Management(Hybrid) Capital OneManager, Process Management, Workforce Management(Hybrid)Richmond, VirginiaCoordinate across Workforce, Operations, and Channels Strategy & Services teams to solve complex problems related to contact center planning and design; ability to partner with key stakeholders to implement changes and solutions. Partner across a broad range of teammates and stakeholders to implement contact center changes; at times collaborating with Operations change & training teams when impacting our broad team lead and associate personas.