Perform routine administrative support for the department through answering phones, maintaining files and databases, processing and distributing mail, etc.* Provide support to citizens, law enforcement, City personnel, and other patrons by identifying issues or needs and providing direction with inquiries and other helpful solutions.* Knowledge of general legal or criminal justice practices and procedures, including managing legal case files, maintaining recordkeeping and retention requirements, processing court orders and evidence, etc.* Knowledge of, and ability to utilize, appropriate legal reference tools and case management databases.*