NewPortfolio Analytics & Strategy Specialist Senior - Marketing & Customer Analytics PNC BankPortfolio Analytics & Strategy Specialist Senior - Marketing & Customer AnalyticsPittsburgh, PennsylvaniaAnalytical Approach, Banking Products, Big Data Management and Analytics, Business Analytics, Credit Risk, Mathematics of Financial Instruments, Operational Risk, Performance Measurement, Predictive Analytics, Pricing Models and Analytics, Regulatory Environment - Financial Services, Risk Management Banking Work Experience . Role Overview: We are seeking a senior specialist to optimize PNC campaign delivery process and identify profitable account growth opportunities through process/data analytics across all Retail Lending products (Consumer Card, Business Card, Unsecured Installment Loans, HELOC, and Mortgage).
Senior Staff Software Engineer, Data Center Orchestration Google LLCSenior Staff Software Engineer, Data Center OrchestrationPittsburgh, PAWe"re looking for engineers who bring fresh ideas from all areas, including information retrieval, distributed computing, large-scale system design, networking and data storage, security, artificial intelligence, natural language processing, UI design and mobile; the list goes on and is growing every day. You will gain detailed knowledge of Google"s racks, machines, networking, and machine learning equipment, and ensure Google can meet its growing demand for compute resources.
Senior Human Resources Business Partner First National Bank (FNB Corp.)Senior Human Resources Business PartnerPittsburgh, PALeads long-range talent strategies that support agility & innovation, aligning workforce plans with future capability needs to build resilient, future-ready teams. It brings a consultative mindset to partner with senior leaders to influence decision making and align workforce planning and engagement with evolving business needs, ensuring consistency, compliance, and cultural impact.
ServiceNow Business Process Manager Accenture PlcServiceNow Business Process ManagerPittsburgh, PAThe Work: The ServiceNow Business Process Manager will be part of an Accenture team and will be accountable for delivering Industry Best Practice guidance, collaborating with customers to achieve their business outcomes using ServiceNow. The position requires a deep understanding of the business of the customer and the new system, features and functionality to identify and document all needed changes and adjustments required to enable business operation for users and processes which will interact with the system.
Accenture Edge - Oracle Financial Manager Accenture PlcAccenture Edge - Oracle Financial ManagerPittsburgh, PAYou thrive on helping mid-market clients modernize their core finance operations - Oracle Fusion Cloud Enterprise Resource Planning (ERP) Finance applications - and you know how to bridge business process best practice with Oracle Cloud configuration. Design and configure finance solutions aligned to client business processes, including chart of accounts design, subledger accounting, payment processing, receivables management, asset lifecycle, and collections strategy.
Banking Payments Senior Manager Accenture PlcBanking Payments Senior ManagerPittsburgh, PAAccenture is a leading solutions and services company that helps the world's leading enterprises reinvent by building their digital core and unleashing the power of AI to create value at speed across the enterprise, bringing together the talent of our approximately 786,000 people, our proprietary assets and platforms, and deep ecosystem relationships. Accenture's North American Payments practice is responsible for driving Accenture's go-to-market strategies and offerings for our US and Canadian clients, bringing our best offerings and leveraging our global payment practices and experience.
Industry X- Siemens MES Senior Manager Accenture PlcIndustry X- Siemens MES Senior ManagerPittsburgh, PABy connecting engineering and manufacturing operations every step of the way - from how products are designed and engineered, sourced and supplied, manufactured, to how they are serviced and renewed, we help them achieve greater productivity, drive growth and meet their sustainability commitments. Help teams design and estimate Siemens MES implementation projects, inclusive of key integrations (examples: shopfloor, ERP, PLM and other systems).
ServiceNow Delivery Lead Senior Manager Accenture PlcServiceNow Delivery Lead Senior ManagerPittsburgh, PADemonstrated ability to influence and consult (providing options with pros, cons and risks) while providing thought leadership to sponsors/stakeholders in solving governance, program/project management, business process and/or technical problems. Accenture's ServiceNow practice can help any organization determine how to best respond to changing business needs and coordinate services across the enterprise for greater speed, agility and efficiency, all delivered at scale.
Business Development Manager – Medical Devices (Remote) Critical SoftwareBusiness Development Manager – Medical Devices (Remote)Pittsburgh, PARemoteWe use technology to solve meaningful challenges, helping organisations work smarter, operate more reliably, and create positive change for people and the planet. Build trusted, long‑lasting relationships with key customer stakeholders, from engineering and quality leaders to business and executive decision‑makers.
Investment Banking Senior Manager Accenture PlcInvestment Banking Senior ManagerPittsburgh, PAKey responsibilities of the Investment Banking Consulting Senior Manager may include: Lead the design, execution, and governance of large-scale, complex transformation programs for global investment banks, spanning business, operational, regulatory, and digital operating model change. Provide senior leadership across dynamic consulting engagements with significant client interaction throughout the end-to-end trading lifecycle, including Front, Middle, Back Office, and Technology & Operations.
Retirement Management Consulting Manager Accenture PlcRetirement Management Consulting ManagerPittsburgh, PAKey responsibilities of the Retirement Management Consulting Manager may include: Design and implement business changes that drive industry-specific, function and digital operating model transformation, focusing on tasks relating to people and process. You'll get to work with an amazing mix of world class experts with access to the most robust portfolio of capabilities and ecosystem relationships in the industry, all while having unrestricted client access.
(GCC) Global Capability Center Engineering Senior Manager Accenture Plc(GCC) Global Capability Center Engineering Senior ManagerPittsburgh, PAAccenture is a leading solutions and services company that helps the world's leading enterprises reinvent by building their digital core and unleashing the power of AI to create value at speed across the enterprise, bringing together the talent of our approximately 786,000 people, our proprietary assets and platforms, and deep ecosystem relationships. Work closely with solution teams and client stakeholders, define engineering strategies, design scalable product and platform delivery models, and recommend engineering approaches that align with the target operating model and business objectives.
Strategy Global Capability Center Capability Reinvention Manager Accenture PlcStrategy Global Capability Center Capability Reinvention ManagerPittsburgh, PAAccenture is a leading solutions and services company that helps the world's leading enterprises reinvent by building their digital core and unleashing the power of AI to create value at speed across the enterprise, bringing together the talent of our approximately 786,000 people, our proprietary assets and platforms, and deep ecosystem relationships. Working closely with solution teams and client stakeholders, assess the current technology landscape, define future-state architectures, and recommend technology solutions that align with the target operating model and business objectives.
Talent & Workforce Consulting Senior Manager, Energy Accenture PlcTalent & Workforce Consulting Senior Manager, EnergyPittsburgh, PALeverage Talent Intelligence and Skills Technology platforms such as Reejig, TechWolf, Draup, TalentNeuron, Lightcast, Eightfold, Gloat, SkyHive, and related solutions to generate workforce insights and enable skills-driven talent strategies. With a passion for building future-ready organizations, you bring a blend of strategic thinking, AI and digital fluency, human-centered design, data-driven decision making, and practical execution to every client engagement.
Accenture Digital Video Solutions Presales Manager for AVS Accenture PlcAccenture Digital Video Solutions Presales Manager for AVSPittsburgh, PACombining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting,, Technology, Operations, IndustryX and SONG services, all powered by the world's largest network of Advanced Technology and Intelligent Operations centers. You Are: Accenture Products & Platforms are looking for a driven and analytically minded Presales Manager to join our Digital Video Services business unit, supporting the growth of our Advertising Software product.
Client Service Manager GallagherClient Service ManagerPittsburgh, PennsylvaniaFull timeHow you'll make an impact : You’ll play a key role in supporting and leading efforts to deliver high-quality solutions to our clients. Build and maintain strong relationships with clients and carrier partners through timely responses and strong customer service, ensuring trust and satisfaction.
Production Manager Facilities ManagementProduction ManagerNorth Versailles, PAFull timeThe Production Manager oversees mitigation projects from start to finish, ensuring quality execution, customer satisfaction, team performance, and profitability. This role provides leadership to field personnel while managing project timelines, resources, and operational goals.
Business Development Manager – Medical Devices Critical SoftwareBusiness Development Manager – Medical DevicesPittsburgh, PACritical Software is a proud Benefit Corporation: a for-profit business legally committed to positive impact on society, workers, the community, and the environment — in addition to profit. This role is ideal for someone with solid experience in business development within the medical devices ecosystem, who is ready to take ownership of strategic customer relationships and complex sales cycles.
Talent & Workforce Consulting Manager, Energy Accenture PlcTalent & Workforce Consulting Manager, EnergyPittsburgh, PALeverage Talent Intelligence and Skills Technology platforms such as Reejig, TechWolf, Draup, TalentNeuron, Lightcast, Eightfold, Gloat, SkyHive, and related solutions to generate workforce insights and enable skills-driven talent strategies. With a passion for building future-ready organizations, you bring a blend of strategic thinking, AI and digital fluency, human-centered design, data-driven decision making, and practical execution to every client engagement.
Engineering Project Manager - Water Solutions Emerson Electric CoEngineering Project Manager - Water SolutionsPittsburgh, PAThrough our deep domain expertise and legacy of flawless execution, Emerson helps customers in critical industries like life sciences, energy, power and renewables, chemical and advanced factory automation operate more sustainably while improving productivity, energy security and reliability. We have built an engaged community of inquisitive, dedicated people who thrive knowing they are welcomed, trusted, celebrated, and empowered to solve the world's most complex problems - for our customers, our communities, and the planet.
Supply Chain & Logistics (Industrials) - Management Consulting Senior Manager Accenture PlcSupply Chain & Logistics (Industrials) - Management Consulting Senior ManagerPittsburgh, PAManagement Consulting Senior Managers will be part of the Industry Consulting practice in the Industrial sector and will possess one or multiple of the following areas of expertise -- Aftermarket, Supply Chain/Manufacturing Operations, Freight and Logistics, Automotive, Data/AI -- to play a pivotal role in addressing industry requirements. We bring together the talent of our approximately 799,000 people with proprietary assets and platforms, deep process and industry expertise, and leading ecosystem relationships to deliver end-to-end solutions and measurable outcomes at scale.
Oracle Cloud Security Manager Accenture PlcOracle Cloud Security ManagerPittsburgh, PAOur Platform Security professionals develop and deliver solutions - including design and implementation of Security Roles, Segregation of Duties Analysis Rules, Security Role Provisioning solutions, Security Workflow, Business Process Controls, Security Analytics, Enterprise GRC Solutions, Automated External Application Scanning, and Automated Source Code Analysis - that minimize the impact of internal and external manipulation of applications to access, steal, modify, or delete sensitive data. Platform Security professionals develop and deliver solutions - including design and implementation of Oracle application Security Roles, Segregation of Duties Analysis Rules, Security Role Provisioning solutions, Security Workflow, Security Analytics, Enterprise GRC Solutions, Automated External Application Scanning, and Automated Source Code Analysis - that minimize the impact of internal and external manipulation of applications to access, steal, modify, or delete sensitive data.
Deal Advisory Manager (Healthcare) Cherry Bekaert LLPDeal Advisory Manager (Healthcare)Pittsburgh, PA$117,800–$183,100 / yearPerform quality of earnings, quality of assets and working capital analyses by interviewing management, and analyzing & synthesizing data to identify historical and future financial and operational trends that provide insights in the deal negotiation process. Ranked among the largest accounting and consulting firms in the country and consistently recognized as a Great Place to Work, Cherry Bekaert delivers innovative advisory, assurance and tax services to our clients.
Senior Manager - Finance AI & Data Strategy Accenture PlcSenior Manager - Finance AI & Data StrategyPittsburgh, PAIn Consulting, we work with C-suite executives, leaders and boards of the world's leading organizations, helping them reinvent every part of their enterprise to drive greater growth, enhance competitiveness, implement operational improvements, reduce cost, deliver sustainable 360° stakeholder value, and set a new performance frontier for themselves and the industry in which they operate. Accenture is a leading global professional services company that helps the world's leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth, and enhance citizen services-creating tangible value at speed and scale.
Strategy Global Capability Center Commercial Capabilities Manager Accenture PlcStrategy Global Capability Center Commercial Capabilities ManagerPittsburgh, PAAccenture is a leading solutions and services company that helps the world's leading enterprises reinvent by building their digital core and unleashing the power of AI to create value at speed across the enterprise, bringing together the talent of our approximately 786,000 people, our proprietary assets and platforms, and deep ecosystem relationships. Key Responsibilities: Support client origination, sales, and the delivery of GCC setup engagements at headquarters, bringing deep expertise in commercial product development, data strategy, analytics, and insights-driven decision making.
Clinical Management Manager Accenture PlcClinical Management ManagerPittsburgh, PALead with the Best: Join an industry-recognized healthcare consulting leader with a global team of over 20,000 professionals, collaborating to drive large-scale healthcare transformation across the globe. Continuous Learning & Growth: Take advantage of unmatched professional development opportunities, including interactive courses, real-world client simulations, and ongoing mentoring, to expand your healthcare consulting expertise.
Clinical & Financial Performance Manager Accenture PlcClinical & Financial Performance ManagerPittsburgh, PALead with the Best: Join an industry-recognized healthcare consulting leader with a global team of over 20,000 professionals, collaborating to drive large-scale healthcare transformation across the globe. Continuous Learning & Growth: Take advantage of unmatched professional development opportunities, including interactive courses, real-world client simulations, and ongoing mentoring, to expand your healthcare consulting expertise.
Field Sales Representative, Google Public Sector, Mid-Atlantic Google LLCField Sales Representative, Google Public Sector, Mid-AtlanticPittsburgh, PABy applying to this position you will have an opportunity to share your preferred working location from the followingIn-office locations Pittsburgh PA USA Reston VA USA Washington D.C. DC USA.Remote locations Pennsylvania USA.Minimum qualificationsBachelors degree or equivalent practical experience.10 years of experience with quota-carrying cloud or software sales or account management at a Business-to-Business B2B software company. We focus on helping United States public sector institutions accelerate their digital transformations and we continue to make significant investments and grow our team to meet the complex needs of local state and federal government and educational institutions.
Materials Manager Jennmar CorpMaterials ManagerMonongahela, PAJOB OVERVIEW: Tamco Tools & Steel is seeking an experienced Materials Manager to oversee procurement, inventory optimization, supplier management, and production scheduling across our growing product portfolio. This position is responsible for ensuring that raw materials and finished goods are available to meet customer demand while maximizing inventory turns, optimizing production capacity, and supporting the company's continued growth.
HR Business Partner II Prequel SolutionsHR Business Partner IIPittsburgh, PennsylvaniaThis role serves as a trusted advisor on employee relations, labor relations, performance management, workforce planning, and talent development while helping leaders navigate complex people-related challenges. The ideal candidate is a collaborative HR professional with strong business acumen who enjoys building relationships, solving problems, and partnering across the organization to create a positive employee experience.
Area Sales Manager, US Pest Rentokil Initial plcArea Sales Manager, US PestPittsburgh, PAFacilitate weekly, monthly and quarterly one-on-one debriefs with the team to build more effective communication, to understand training and development needs, and to provide insight for the improvement of sales activity performance. By applying to this job, you agree to receive initial texts from systems used on behalf of Rentokil North America, Inc., possibly including Workday, Loop, and HireVue.
Transportation Group Manager System OneTransportation Group ManagerCanonsburg, PA$190,000 / yearDevelop and sustain trusted relationships with public and private sector clients, including state agencies and local municipalities. System One, and its subsidiaries including Joulé and Mountain Ltd., are leaders in delivering outsourced services and workforce solutions across North America.
Internal Communications Manager Connexion Systems + EngineeringInternal Communications ManagerPittsburgh, PA$51.72–$55.17 / hourCreate compelling content across multiple communication channels, including SharePoint, email, leadership messaging, video scripts, digital signage, and employee communications. We're seeking an experienced Internal Communications Manager to lead communications supporting a large-scale organizational culture and change initiative within a global organization.
Bid Manager, Public Sector BDO USA PCBid Manager, Public SectorPittsburgh, PA$80,000–$90,000 / yearQualifications, Knowledge, Skills, and Abilities: Education: Bachelor's degree in Business Administration, Marketing, English, Communications, Journalism, or Technical Writing and five (5) or more years of proposal related, writing, marketing and communications, project management or sales experience, required; OR seven (7) or more years of proposal related, writing, marketing and communications, project management or sales experience with a High School Diploma/GED, required. The Bid Manager, Public Sector is responsible for managing workflow, creating high-value and complex bids and pursuit materials, and overseeing content development for public sector pursuit deliverables as part of the larger Sales Enablement & Bid Management Team.
Executive Recruiter The PNC Financial Services Group IncExecutive RecruiterPittsburgh, PA$40,000–$127,500 / yearPNC Employees take pride in our reputation and to continue building upon that we expect our employees to be: Customer Focused - Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and able to leverage that information in creating customized customer solutions. In addition, PNC generally provides the following paid time off, depending on your eligibility: maternity and/or parental leave; up to 11 paid holidays each year; 9 occasional absence days each year, unless otherwise required by law; between 15 to 25 vacation days each year, depending on career level; and years of service.
Retail - Inventory Manager, Inventory Management (Ross Park) AritziaRetail - Inventory Manager, Inventory Management (Ross Park)Pittsburgh, PASupport in the seamless operations of all aspects of the retail space, including window installations, fitting room operations, supplies and equipment management, and technology support. As the Inventory Manager, you will manage and educate the Inventory team on the movement of merchandise into and out of the store, while contributing to seamless operations in all aspects of the retail space.
Senior UX Designer, gUP Google LLCSenior UX Designer, gUPPittsburgh, PAAs an Interaction Designer, you"ll apply user-centered design methods to craft industry-leading user experiences from concept to execution, working with design partners to evolve the Google design language to build beautiful, innovative products. You will be at the forefront of transforming our user experiences through AI, leveraging generative technologies to design more intuitive, proactive, and personalized journeys, bridging the gap between complex backend operations and seamless, human-centric interfaces.
Technology - Project Manager IV StratAcuity Staffing Partners IncTechnology - Project Manager IVPittsburg, PA$80–$85 / hourIn terms of professional development, Everforth Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Reporting directly to the Sourcing Category leadership team, this highly visible role will partner with senior executives and construction leaders on a portfolio of renovation and capital projects exceeding $100 million globally.
Kennywood - Marketing Director Palace EntertainmentKennywood - Marketing DirectorWest Mifflin, PennsylvaniaSkills : Communication: Highly developed interpersonal, verbal and written communication skills, including customer service skills; ability to communicate clearly, concisely and persuasively with a wide range of diverse populations. Digital Strategy: Oversee the content of official Kennywood digital channels, including the website, email marketing, and social media platforms (TikTok, Instagram, X, Facebook) to drive sales and brand affinity.
Sr Enterprise Account Executive- Ohio Valley CyberArk Software LtdSr Enterprise Account Executive- Ohio ValleyPittsburgh, PA$86,000–$150,000 / yearWith Identity Security, organizations can reduce operational and security risks by enabling zero trust and least privilege with complete visibility, empowering all users and identities, including workforce, IT, developers and machines, to securely access any resource, located anywhere, from everywhere. CyberArk is seeking a proven enterprise seller that will continue to capture our rapid market share in the Global Fortune 1000 covering some of our most strategic customer partners in the Ohio Valley region.
Marketing Enablement Specialist Sr - Pega Customer Decision Hub PNC BankMarketing Enablement Specialist Sr - Pega Customer Decision HubPittsburgh, PennsylvaniaPNC Employees take pride in our reputation and to continue building upon that we expect our employees to be: Customer Focused - Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and able to leverage that information in creating customized customer solutions. Business Process Improvement, Collaborating, Decision Making and Critical Thinking, Effective Communications, Innovation, Marketing Function, Marketing Systems, Organizational Change Management, Problem Solving Work Experience .
USA Home OfficeManager, Facilities Maintenance Operations Walmart IncUSA Home OfficeManager, Facilities Maintenance OperationsWV$90,000–$180,000 / yearBachelor's degree in Engineering, Architecture, Construction Management, or related field and 3 years' experience in facilities management, construction management, mechanical maintenance, engineering, or related area OR 5 years' experience in facilities management, construction management, mechanical maintenance, engineering, or related area. Assembling management plans; tracking changes to plans and ensuring resolution of critical issues; managing the governance of project plans; monitoring budgets and costs for projects; and delivering presentations, status reports, and other project documentation to stakeholders at regular intervals.
Structural Engineer - Technical Lead - Bridge and Transportation Structures AECOMStructural Engineer - Technical Lead - Bridge and Transportation StructuresPittsburgh, PAWe invite you to bring your bold ideas and big dreams and become part of a global team of over 50,000 planners, designers, engineers, scientists, digital innovators, program and construction managers and other professionals delivering projects that create a positive and tangible impact around the world. Our teams partner with public- and private-sector clients to create innovative, sustainable and resilient solutions throughout the project lifecycle - from advisory, planning, design and engineering to program and construction management.
Contact Center Operations and Transformation Functional Manager Deloitte Touche Tohmatsu LtdContact Center Operations and Transformation Functional ManagerPittsburgh, PA$144,000–$241,000 / yearAssessing current-state customer service operations, including organizational structure, service demand, channel strategy, call drivers, workforce management, agent experience, service levels, technology capabilities, cost structure, and performance metrics. As a Manager in Deloitte Consulting's Customer offering portfolio, you will help clients transform contact center and customer service operations to drive efficiency, improve customer and employee experiences, and enable more scalable, data-driven service delivery.
Operations Supervisor The PNC Financial Services Group IncOperations SupervisorPittsburgh, PAPNC Employees take pride in our reputation and to continue building upon that we expect our employees to be: Customer Focused - Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and able to leverage that information in creating customized customer solutions. In addition, PNC generally provides the following paid time off, depending on your eligibility: maternity and/or parental leave; up to 11 paid holidays each year; 9 occasional absence days each year, unless otherwise required by law; between 15 to 25 vacation days each year, depending on career level; and years of service.
NewFinancial Advisor - PNC Wealth Management PNC BankFinancial Advisor - PNC Wealth ManagementPittsburgh, PennsylvaniaIn addition, PNC generally provides the following paid time off, depending on your eligibility: maternity and/or parental leave; up to 11 paid holidays each year; 9 occasional absence days each year, unless otherwise required by law; between 15 to 25 vacation days each year, depending on career level; and years of service. PNC Employees take pride in our reputation and to continue building upon that we expect our employees to be: Customer Focused - Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and able to leverage that information in creating customized customer solutions.
NewAssistant Manager- West Mifflin Discount TireAssistant Manager- West MifflinWest Mifflin, PennsylvaniaFull timeDiscount Tire was founded in 1960 by Bruce T. Halle in Ann Arbor, Michigan, with a single store, an inventory of only six tires, and a promise to treat people right. Our Service Management Trainee’s perform the following duties, including but not limited to: Provide an excellent customer service experience in sales and service.
Learning Facilitator Sr – Contractor Apidel TechnologiesLearning Facilitator Sr – ContractorPittsburgh, PARemoteContractorSupports various initiatives for learning and talent programs, processes and policies according to organizational human resources strategies and in support of achieving business outcomes. Days of the week / Working Hours: Undetermined, this role will be a random part time schedule, based on the availability of work and when the resource is needed for things such as covering or filling in for another team member.
Veterinarian - Area Chief of Staff Banfield Pet HospitalVeterinarian - Area Chief of StaffPittsburgh, PA$128,635–$185,806 / yearThe Area Chief of Staff partners with the Practice Manager (if applicable) to drive the culture and delivery of quality care by the veterinary provider team (DVM, CVT, VA) in their assigned hospitals to ensure that every pet receives consistent care aligning with our six domains of quality (safe, effective, patient/client centered, timely, efficient and equitable care. Establish trust and gain the confidence and compliance of clients through effectively delivering appropriate preventive care, performing complete diagnostic workups, developing thorough treatment plans, communicating home care instructions, and planning follow-up visits.
Sales & Service Representative (Universal Banker) First Citizens BancShares IncSales & Service Representative (Universal Banker)Lakewood Ranch, FLOperations and Administration - Comply with all regulations, bank policies, procedures and delegated authorities to manage risk related to credit, operational, reputational, regulatory and legal aspects of personal interactions, customer transactions and financial exposures. Sales Skills: Ability to support team by making client servicing calls, identifying client needs or opportunities by fulfilling the need or referring the client to the appropriate branch team members or specialist.