Years Required/Preferred Experience 8 Required Process engineering, operations optimization, or business process improvement 5 Required Evaluating current state processes and optimizing processes 1 Required Specifying software system requirements to design improved solutions 1 Required Six Sigma Black Belt certification 1 Required Proven track record of leading process transformation initiatives in large organizations 1 Required Proficiency in process modeling tools (e.g., Visio etc.) 1 Required Strong facilitation, communication, and stakeholder management skills 1 Required Experience with operational metrics, workflow optimization, and cross-functional team collaboration 1 Preferred Experience in regulated or government environments 1 Preferred Familiarity with process automation or low-code tools 1 Preferred Lean certification ***Lumen and / or its clients will not provide equipment (Laptop, monitor, etc.) to the selected contractor. As part of ongoing operational excellence and digital transformation efforts, we require support in analyzing current state workflows, identifying inefficiencies, and creating actionable plans to enhance functionality, throughput, and end-user satisfaction.