The primary duties and responsibilities of a Practice Manager may include (but not limited to): Site Management Scheduling the supervisors, front desk, scribes, medical assistants, and x-ray technologist for the site (provider staff scheduling is not done by the managers) including operational, PTO, and Payroll hours Coordinating and ensuring the cleanliness, appearance, orderliness, and safety of site environment in partnership with the Director of Operations Understanding at all times how many patients have visited the site, whether there are any delays in the registration process, and what follow-up needs to be conducted after a patient is discharged Managing openings and closings for all sites within this Manager's scope of responsibility through coordination of the site level staff Managing the operations of the site to including the following: Bank Deposits Patient wait time NPS Facilities management Patient follow up DOH compliance Monitoring patient flow, managing ongoing daily front and back-office operations. Business and Patient Management Interacting with all major vendors, sales representatives, and other visitors to the site Liaising with patients to discuss any concerns regarding their visit Maintaining patient confidentiality in accordance to policy and procedure as well as HIPAA requirements Monitoring the site expense budget and keeping purchases/expenditures within PNL guidelines Inspecting facility for any structural, cosmetic or operational repairs Following-up with corporate departments (e.g., IT, Payroll, Aftercare, etc.) for support and escalation of operational and/or patient issues in partnership with the on-site management Analyzing and reporting on various business metrics such as, but not limited to wait times, provider patients per hour, site NPS and survey comments, Yelp reviews, etc.