p>It is the duty and responsibility of the Patient Care Coordinator to: ⢠welcome patients as they contact the center personally or by telephone, and explain the services available, payment categories, and billing procedures;
⢠schedule appointments and direct walk-in patients and emergencies as per established policies and procedures;
⢠train and use a Practice Management system once enabled;
⢠answer all incoming calls and route them to the appropriate staff;
⢠turns on/off after hours call service;
⢠register all patients per registration protocols and collect all documentation;
⢠generate route slips for each patient, and assure that all services provided have been checked out properly;
⢠review and verify patient coverage of insurance or other agencies and computes the charges to be paid by the patients;
⢠utilize sliding fee scale as directed;
⢠bill third parties when applicable using current ICD and CPT codes;
⢠reconcile bills monthly;
⢠prepare for accounting;
⢠collect deposits or co-pays/deductible prior to the patient being seen by the provider per established policies and procedures;
⢠inform patient of their outstanding balance, collect said balance, and issue cash receipt when monies are collected;
⢠work closely with medical and nursing staff to assure smooth patient flow and cut down on waiting time;
⢠work closely with the health promotion personnel and refer them to patients who did not keep their appointment for follow-up;
⢠call and remind patient of his/her appointment;
⢠follow-up on āno showā patients per protocol;
⢠communicate patientās problem/complaint to the office manager or his/her designee;
⢠data entry into grant required documentation as instructed, routine utilization of EHR system;
⢠run requisitions on internal bills for the clinic according to practice and procedure;
⢠take inventory and monitor use of office supplies and reordering as needed;
⢠complete on-line/paper Medicaid applications for patients;
⢠participate on QA and QI initiatives within the setting as directed; and . Making appointments and making preliminary assessment category of payment for patients are essential before provider can see them and proceed with billing in accordance with services provided.