Sr. Project Manager, Customer Solutions (Hybrid Opportunity) Quest Diagnostics IncSr. Project Manager, Customer Solutions (Hybrid Opportunity)Wood Dale, IL$115,000–$125,000 / yearStrong understanding of order quality issues that results in write offs in lab diagnostics industry - missing information required to bill like diagnosis codes, insurance info, payer denials, payer policies regarding medical necessity, EMR workflows, Self pay Account receivables, HL7 segments Preferred Skills Quest Diagnostics lab and billing experience preferredPMP (Project Management), and Lean Six Sigma Green/Black Belt preferred. Leadership skills - Strong leadership and accountability facilitation within matrix organizations with interpersonal awareness, empathy, and communication skills to influence stakeholders, navigate team dynamics and resolve conflict constructively without direct authorityCustomer Focus - Committed to delivering excellent service and improving the customer onboarding and support experience.
Manager, Customer Experience Technology Okta IncManager, Customer Experience TechnologyIL$204,000–$281,000 / yearThe annual base salary range for this position for candidates located in California (excluding San Francisco Bay Area), Colorado, Illinois, New York, and Washington is between:$182,000-$251,000 USDThe Okta Experience Supporting Your Well-Being Driving Social Impact Developing Talent and Fostering Connection + Community We are intentional about connection. Classification of protected categories is as follows: A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.
Manager, Customer Solutions RXO IncManager, Customer SolutionsChicago, IL$70,000–$85,000 / yearPaid time off includes: up to 8 holidays, up to 2 floating Diversity Days, Hourly: Earn up to 13 days PTO/ Salary: Earn up to 15 days PTO, up to 40 hours bereavement leave, up to 16 hours volunteer time, jury duty, at least 2 weeks family bonding leave, up to 40 hours prenatal care leave. Insurance: health, prescription, dental, vision, basic and supplemental life, short and long-term disability, accidental death and personal loss, business travel, legal services, ID theft, accident, critical illness, hospital indemnity.
Manager, Engineering - Customer & Application OppFiManager, Engineering - Customer & ApplicationChicago, ILRemote$148,000–$220,000 / yearLeadership of the cross-functional team, directly managing software engineers while leading a delivery team that also includes SDETs a Product Owner, and a Security partner. This is a hands-on role for a leader who cares about full-stack software engineering, from React front ends to event-driven microservice back ends, and cross-team systems thinking that ties it all together.
Customer Development Manager Kenvue IncCustomer Development ManagerBuffalo Grove, IL$124,100–$175,200 / yearAnnual base salary for new hires in this position ranges: $124,100.00 - $175,200.00 This takes into account a number of factors including work location, the candidate's skills, experience, education level & other job-related factors. • Acts in the role of primary point of contact for a category or categories with the customer and meets frequently with buyers to discuss tactical matters such as progress to goals, promotional initiatives, issues and competitive threats.
Sr. Manager, Customer Success - Central Sprinklr IncSr. Manager, Customer Success - CentralIL$134,000–$223,000 / yearSprinklr's unified platform provides powerful solutions for every customer-facing team - spanning social media management, marketing, advertising, customer feedback, and omnichannel contact center management - enabling enterprises to unify data, break down silos, and act on real-time insights. While Unified Customer Experience Management (Unified-CXM) as a category is just getting started, we are well on our way to creating a no-compromise, unified approach to better customer experiences for the world's leading enterprise brands.
NewCustomer Service Manager - State Farm Agent Team Member Alejandro Pizarro - State Farm AgentCustomer Service Manager - State Farm Agent Team MemberRound Lake, ILFull timeAlex Pizarro State Farm in Round Lake is seeking a highly motivated and detail-oriented Office Manager to join our dynamic team. If you have prior State Farm office experience and a passion for helping people, we’d love to talk to you!
NewManager Patient Care Operations, PM and MN shifts, ED Ann & Robert H. Lurie Children's Hospital of ChicagoManager Patient Care Operations, PM and MN shifts, EDChicago, Illinois$104,000–$171,600 / yearWorks with the department leadership team, manages daily operations to ensure the highest quality care, patient satisfaction, regulatory compliance and patient safety: Performs routine patient rounding to identify trends in service delivery and opportunities to facilitate service recovery. Demonstrates excellent leadership skills, ability to work with a team; excellent written and verbal communication skills; excellent organizational skills; entry level understanding of budgeting and monitoring/analyzing variance from budget; and hospital information systems.
Assisted Living & Memory Care Manager Plymouth Place Senior LivingAssisted Living & Memory Care ManagerLa Grange Park, IllinoisPlymouth Management Services is recruiting for one of our clients which is a well-established senior living community in the southern suburbs of Chicago is seeking an experienced and compassionate Assisted Living & Memory Care Manager to lead the daily operations of its Assisted Living and Memory Care neighborhoods. Our highest priority is identifying a leader with demonstrated experience managing Assisted Living and/or Memory Care communities and a strong commitment to quality resident care and team leadership.
Customer Excellence Manager - TA BPCustomer Excellence Manager - TAChicago, OhioAccount strategy and business planning, Account strategy and business planning, Agility core practices, Business Acumen, Category spend profiling, Channel marketing activation, Coaching, Commercial performance, Consultative selling skills, customer and competitor understanding, Customer Profitability, Customer Segmentation, Customer Value Proposition, Decision Making, Digital Fluency, Internal alignment, Leading through ambiguity, Listening, Managing strategic partnerships, market, Marketing strategy and programmes, Mentoring, Negotiating value, Negotiation planning and preparation, Offer and product knowledge {+ 4 more} . Responsibilities include managing ABS location setup, leading and developing the sales support team, supporting Sales Account Managers, maintaining pricing and customer data in ABS, and administering customer contracts in Salesforce.
NewManager Patient Care Operations, PM and MN shifts, ED Ann & Robert H Lurie Children's Hospital of ChicagoManager Patient Care Operations, PM and MN shifts, EDChicago, IL$104,000–$171,600 / yearEssential Job Functions: Works with the department leadership team, manages daily operations to ensure the highest quality care, patient satisfaction, regulatory compliance and patient safety: Performs routine patient rounding to identify trends in service delivery and opportunities to facilitate service recovery. Demonstrates excellent leadership skills, ability to work with a team; excellent written and verbal communication skills; excellent organizational skills; entry level understanding of budgeting and monitoring/analyzing variance from budget; and hospital information systems.
Senior Product Manager - Customer Portal MedSpeedSenior Product Manager - Customer PortalElmhurst, Illinois$140,000–$165,000 / yearLead discovery work: customer interviews, usability sessions, competitive research, and deep analysis of product dashboards and error/observability data (e.g., Sentry) to surface friction points, generate ideas, and validate problems and solutions before committing engineering effort. Not “I am the user,” but the ability to genuinely inhabit different personas — the new admin setting things up for the first time, the daily power user, the executive who logs in once a quarter — and predict how each will react to a design before it ships.
Manager, Customer Success - Enterprise Accounts MotusManager, Customer Success - Enterprise AccountsChicago, ILRemote$115,000–$125,000 / yearThe ideal candidate excels at developing comprehensive account strategies, leading cross-functional initiatives, managing executive escalations, and influencing customer outcomes across Sales, Product, Professional Services, Support, and Executive Leadership. Influence cross-functional decision-making across Sales, Product, Professional Services, Customer Care, Finance, Marketing, and Executive Leadership to remove barriers, improve customer outcomes, and execute strategic account plans.
Customer Experience Manager Dexter CareerCustomer Experience ManagerElk Grove Village, IllinoisPermag, the only North American producer of Samarium Cobalt (SmCo) magnets, is a leading provider of engineered magnetic solutions through its portfolio of specialized brands—Dexter Magnetic Technologies, Electron Energy Corporation (EEC), and Magnetic Component Engineering (MCE). Manage and resolve complex escalations and customer disputes implementing countermeasures as necessary; collaborate with Sales, Operations, Quality, Finance, Logistics, and Credit to resolve issues and protect the customer experience.
Enterprise Customer Account Manager UKG IncEnterprise Customer Account ManagerILExperience selling SaaS solutions, preferably in HCM, WFM, Payroll, or ERP Preferred Qualifications: Proven track record of building and growing customer relationships in an Enterprise territory. A successful candidate will need to use consultative selling skills to clearly understand customer/prospect business requirements and recommend the best UKG software solution to meet their business objectives.
Sr. Manager, Customer Success Fourkites IncSr. Manager, Customer SuccessChicago, IL$145,000–$175,000 / yearFourKites processes over 3.2 million supply chain events daily - from purchase orders to final delivery - helping 1,600-plus global brands prevent disruptions, make faster decisions and move from reactive tracking to proactive supply chain orchestration. This comprehensive view, combined with AI-powered digital workers, enables companies to prevent disruptions, automate routine tasks and optimize performance across their supply chain.
Care Manager (Chicago, IL / Field-based) FreedomCareCare Manager (Chicago, IL / Field-based)Chicago, IllinoisThis role includes conducting on-site visits, ensuring training of home service workers, and ensuring the home service worker is meeting the needs of the client receiving services. Strong verbal and written communication skills; ability to establish strong rapport to effectively communicate, guide, educate, and support waiver members and caregivers.
Global Customer Experience & Vendor Operations Manager DysonGlobal Customer Experience & Vendor Operations ManagerChicago, IllinoisShare operational insights and learnings with Dyson’s Process, Training, and QA teams to inform future improvements in service design and training content. The Delivery Manager - Teleperformance is responsible for overseeing the day-to-day performance of one or more outsourced customer service sites, depending on the market and location.
Registered Nurse Care Manager AdventHealthRegistered Nurse Care ManagerLa Grange, IL$35.19–$62.17 / hourCommunicates with and educates patients and families regarding emotional, social, and financial impacts of illness and mobilizes family/community resources to meet identified needs while advocating for patient and family empowerment in making health care decisions and accessing needed services. Actively participates in multi-disciplinary rounds to review changes in patient status, progression and level of care, and discharge plans for all assigned patients to identify resources necessary at discharge and ensure a timely transition, escalating care delays to leadership as appropriate.
Sr. Customer Success Manager - Merchants Early Warning Services LLCSr. Customer Success Manager - MerchantsChicago, IL$135,000–$155,000 / yearThe role oversees merchant relationship health, building strong cross-functional relationships with customers, and collaborates across Paze and Paze partners, to enable Paze strategies and success at the senior executive level, ensuring these partnerships grow and thrive over time. Early Warning Services takes into consideration a variety of factors when determining a competitive salary offer, including, but not limited to, the job scope, market rates and geographic location of a position, candidate's education, experience, training, and specialized skills or certification(s) in relation to the job requirements and compared with internal equity (peers).
Customer Success Manager, Real Time Solutions London Stock Exchange Group PlcCustomer Success Manager, Real Time SolutionsChicago, IL$116,200–$193,800 / yearBuild, maintain and leverage strong relationships with business decision makers and users within each account to gather customer intelligence and influence adoption. Confidence engaging with a broad range of roles from market data managers, developers, application owners, data scientists to c-level executives.
Manager Inpatient Care Management Advocate Aurora Health IncManager Inpatient Care ManagementPark Ridge, IL$47.50–$71.25 / hourIdentifies and discusses overall and individual physician trends related to care management activities with Director of Inpatient Care Management Operations, Physician Advisor and site Medical Staff Leadership as appropriate with a documented improvement plan to include strategies and educational needs identified. Performs human resources responsibilities for staff which include interviewing and selection of new employees, promotions, staff development, performance evaluations, compensation changes, resolution of employee concerns, corrective actions, terminations, and overall employee morale.
Customer Success Manager PPRO Financial LtdCustomer Success ManagerChicago, ILActing as the strategic operational partner to Account Management, this role manages day-to-day operational requests, resolves complex payment issues, analyzes transaction data, and proactively looks to improve the overall customer experience. Our office - Our office is located in the iconic Civic Opera Building on North Wacker Drive, in the heart of the Chicago Loop, offering a prestigious setting along the Chicago River in one of the city's main business and cultural districts.
Sr. Manager, Large Customer Sales Big Box Retail Reddit IncSr. Manager, Large Customer Sales Big Box RetailChicago, IL$195,000–$273,000 / yearCollaborate with XFN sales and marketing teams like Enablement, Measurement, Insights, and Creative Strategy to advocate for the needs of your team and their clients and identify creative solutions. You will lead a team of Client Partners and Client Account Managers to help agencies and advertisers achieve their marketing objectives on the fast-growing Reddit platform.
Registered Nurse (RN) - Inpatient Care Manager Advocate Aurora Health IncRegistered Nurse (RN) - Inpatient Care ManagerChicago, IL$38.20–$57.30 / hourHeadquartered in Charlotte, North Carolina, Advocate Health services nearly 6 million patients and is engaged in hundreds of clinical trials and research studies, with Wake Forest University School of Medicine serving as the academic core of the enterprise. Providing care under the names Advocate Health Care in Illinois; Atrium Health in the Carolinas, Georgia and Alabama; and Aurora Health Care in Wisconsin, Advocate Health is a national leader in clinical innovation, health outcomes, consumer experience and value-based care.
Manager, Digital Solutions Customer Success Vantive Health LLCManager, Digital Solutions Customer SuccessDeerfield, IL$108,000–$135,000 / yearVoice of Market and Voice of Customer: Serve as the commercial representative for Voice of Market and Voice of Customer, synthesizing insights from pre-sales engagements, customer interactions, and post-implementation feedback to inform Global Digital Enterprise strategy, product evolution and enablement priorities. Presale Customer Engagement / Product Demonstration: Create audience-specific demo workflows that clearly articulate product features, benefits, and differentiators, and demonstrate how digital solutions solve customer business and therapy challenges.
Long Term Care (LTC) Sales Account Manager Chicago, IL Shionogi & Co LtdLong Term Care (LTC) Sales Account Manager Chicago, ILChicago, IL$125,000–$175,000 / yearEffectively and consistently call on LTC facilities and affiliated business entities daily through one-on-one meetings and presentations, professional education programs and other appropriate means, targeting HCPs (MDs/NPs), Medical Directors, Administrators, DONs, consultant pharmacists, and pharmacy directors to educate on clinical profile, access process, and appropriate utilization. The Long-Term Care (LTC) Sales Account Manager is responsible for establishing access and generating demand in targeted LTC settings, including but not limited to Skilled Nursing Facilities, Nursing Homes, and LTC Pharmacies within an assigned territory.
Customer Experience Manager - Illinois Mark43 IncCustomer Experience Manager - IllinoisILAs a part of Mark43''s security measures all employees must: Engage in appropriate use of the company''s electronic information resources; Become knowledgeable about and follow relevant security policies and guidelines; Protect the resources under their control, such as passwords, computers, and data that they create, receive, or download; and Promptly report security-related incidents and violations, and responding to official reports of security incidents involving their systems or accounts. The main goals of the team are to foster product adoption and user satisfaction, assist with change management, capture and contextualize product feedback for our engineering and product teams, track issue resolution, explain new feature enhancements, drive renewals/expansions, and mitigate/prioritize any pain points before they become critical issues.
Customer Success Manager Circadia HealthCustomer Success ManagerChicago, IllinoisOur Circadia Intelligence Platform combines: Contactless sensing that monitors respiration and motion with medical‑grade accuracy Predictive analytics & agentic AI workflows that detect 85 % of preventable rehospitalizations ~11 days in advance Enterprise integrations that embed insights directly into EHR, care‑coordination, billing, and compliance systems Today our technology touches 40 000+ post‑acute patients daily across skilled‑nursing, home‑health, and home‑care networks. You'll embed yourself in the operations of our most complex healthcare partners, diagnose workflow challenges, design adoption strategies, and drive measurable outcomes—all while building trusted relationships with executive leadership that make Circadia indispensable.
Manager, Care Management Support Humana IncManager, Care Management SupportNaperville, ILRemote$78,400–$107,800 / yearProvides non-clinical support to the assessment and evaluation of members'' needs and requirements to achieve and/or maintain optimal wellness state by guiding members/families toward and facilitate interaction with resources appropriate for the care and wellbeing of members. The Manager, Care Management Support, works within specific guidelines and procedures; applies advanced technical knowledge to solve moderately complex problems; receives assignments in the form of objectives and determines approach, resources, schedules, and goals.
Customer Relationship Manager Delmar International, Inc.Customer Relationship ManagerGlendale Heights, IL$70,000–$80,000 / yearIn this role, you will support existing accounts while also identifying and pursuing new business opportunities through both inside and outside sales outreach. Responsibilities include preparing customer quotes, maintaining and updating databases, and consistently delivering exceptional customer service.
Sr. Customer Care Coordinator Overture PromotionsSr. Customer Care CoordinatorWaukegan, ILFull timeWork closely with warehouse staff to ensure that all orders are processed and are shipped in a timely manner; with the ability and comfortability to problem solve if stock issues arise. The Senior Customer Care Coordinator is also responsible for developing strategies to improve customer satisfaction, training team members, and providing insights to upper management.
Customer Success Manager PPROCustomer Success ManagerChicago, ILActing as the strategic operational partner to Account Management, this role manages day-to-day operational requests, resolves complex payment issues, analyzes transaction data, and proactively looks to improve the overall customer experience. Our office - Our office is located in the iconic Civic Opera Building on North Wacker Drive, in the heart of the Chicago Loop, offering a prestigious setting along the Chicago River in one of the city’s main business and cultural districts Our Principles: We get things done: We are courageous; we take ownership, make decisions and get things done.
Customer Success Manager Circadia Technologies LtdCustomer Success ManagerChicago, IL$120,000–$180,000 / yearYou''ll embed yourself in the operations of our most complex healthcare partners, diagnose workflow challenges, design adoption strategies, and drive measurable outcomes-all while building trusted relationships with executive leadership that make Circadia indispensable. We combine advanced technology with clinical insight to prevent avoidable harm, improve staffing efficiency, and help clinicians focus on what matters most, caring for patients.
Enterprise Customer Success Manager AskableEnterprise Customer Success ManagerChicago, IllinoisAs Enterprise Success Manager , you’ll work with some of the world’s most recognisable organisations, including, McDonalds, Mastercard, Canva, HP and more, helping them turn research run through Askable into sustained business impact over time. You’ll be the first Enterprise Success Manager on the ground in Chicago, helping shape how Enterprise Success operates in the US while learning from and extending the proven systems built in Brisbane and London.
Care Manager Lawndale Christian Health CenterCare ManagerChicago, ILThe Care Manager will coordinate with the Population Health Nurse, the Population Health Social Worker, providers, other staff (including pharmacy, behavioral health, and spiritual care), and community agencies regarding patient care/care management for patients in specifically defined patient populations in order to facilitate and implement a comprehensive, multi-disciplinary approach to manage health conditions, utilization of resources, patient self-care, and the implementation and evaluation of a care plan as it applies to non-clinical needs. The Care Manager is responsible for working as part of a care team to provide care management services for patients with high medical needs and patients of various risk groups.
Specialty Account Manager, Long Term Care (Chicago, IL) Axsome TherapeuticsSpecialty Account Manager, Long Term Care (Chicago, IL)Chicago, IL$100,000–$150,000 / yearOur industry-leading neuroscience portfolio includes FDA-approved treatments for major depressive disorder, excessive daytime sleepiness associated with narcolepsy and obstructive sleep apnea, and migraine, and multiple late-stage development programs addressing a broad range of serious neurological and psychiatric conditions that impact over 150 million people in the United States. Axsome Therapeutics is currently searching for a field based Long-Term Care (LTC) Specialty Account Manager (SAM) to drive LTC commercial activities for an assigned geography by executing marketing strategies to ensure a successful launch and make a meaningful difference through the execution of commercial activities.
Specialty Account Manager, Long Term Care (Evanston, IL) Axsome TherapeuticsSpecialty Account Manager, Long Term Care (Evanston, IL)Evanston, IL$100,000–$150,000 / yearOur industry-leading neuroscience portfolio includes FDA-approved treatments for major depressive disorder, excessive daytime sleepiness associated with narcolepsy and obstructive sleep apnea, and migraine, and multiple late-stage development programs addressing a broad range of serious neurological and psychiatric conditions that impact over 150 million people in the United States. Axsome Therapeutics is currently searching for a field based Long-Term Care (LTC) Specialty Account Manager (SAM) to drive LTC commercial activities for an assigned geography by executing marketing strategies to ensure a successful launch and make a meaningful difference through the execution of commercial activities.
Critical Care Unit Manager Sinai Health System IncCritical Care Unit ManagerChicago, ILThe Manager will focus on the patient and visitor experience, quality and safety, coordination of care across the continuum, use of technological tools and solutions including EMR, metric reporting, customer service, and oversees the budget and financial performance. Exemplifies excellence in service with internal and external customs as evident by the ability to effectively respond to reported concerns and develop sustainable strategies for improvement.
Territory Manager, Chronic Advanced Wound Care - Indiana ConvatecTerritory Manager, Chronic Advanced Wound Care - IndianaChicago, IllinoisAs an innovative thinker with strong learning agility and a hunter mentality, you bring a demonstrated track record of success in sales, along with your ability to network effectively at all levels, and to navigate through complex sales cycles while also managing multiple call points in a fast-paced, competitive environment. Develop and maintain business plans (i.e., weekly, monthly, quarterly, yearly) by analyzing territory performance, sales and reports to identify the needs of specific accounts and discuss issues with Regional Sales Manager or Area Sales Director to help the organization achieve its annual sales goals.
Outreach Specialist/Care Coordinator, Manager - Greater Chicago, Illinois Waymark IncOutreach Specialist/Care Coordinator, Manager - Greater Chicago, IllinoisChicago, IL$74,000–$85,500 / yearReporting to the VP of Market Operations, you will have individual contributor responsibilities as an outreach & care coordinator as well as management responsibilities for a team as the market grows - including helping them implement their day-to-day priorities, providing coaching and support around patient interactions, and managing performance to team and individual goals. Actively participate in the execution of daily CC tasks alongside team members - such as patient outreach, patient care coordination, and provider communication - serving as a role model and contributing to project deliverables.
Technology Program Manager - Customer Platforms Independence Pet GroupTechnology Program Manager - Customer PlatformsChicago, IllinoisReporting into the Technology Portfolio & Delivery Office, this role partners closely with business program leaders, product owners, UX, architecture, engineering, infrastructure, security, data, D365 / CRM teams, vendors, and third-party delivery partners to drive execution alignment, dependency management, release readiness, and delivery accountability across multiple concurrent customer platform workstreams. The Technology Program Manager – Customer Platforms is responsible for owning execution and coordinated delivery across customer-facing digital platforms, including portal, mobile, web, member center, customer self-service, digital experience, and related integration capabilities.
Sr. Customer Success Manager Workday IncSr. Customer Success ManagerChicago, IL$128,200–$192,200 / yearWe know that flexibility can take shape in many ways, so rather than a number of required days in-office each week, we simply spend at least half (50%) of our time each quarter in the office or in the field with our customers, prospects, and partners (depending on role). We ensure quality service and operational performance, collaborate with sales and support groups to demonstrate value of support offering to customers and identify opportunities for expanded support business.
RN Care Manager Preceptor CVS Health CorpRN Care Manager PreceptorIL$66,575–$142,576 / yearThe RN-CM Preceptor partners closely with operational leadership to ensure RN-CMs are equipped with the knowledge, skills, and confidence necessary to deliver high-quality care management services that improve patient outcomes and support organizational goals. Oak Street Health is on a mission to rebuild healthcare as it should be, providing personalized primary care for older adults on Medicare, with the goal of keeping patients healthy and living life to the fullest.
Customer Success Manager Yes EnergyCustomer Success ManagerChicago, MassachusettsWe’re team-focused with a flat hierarchy-- we work in small teams on well-defined projects that directly impact the success of the business; We play to the strengths and experience of each person while each of us also works along a continuum of roles adjacent to our focus area. Build active and meaningful relationships with customers by establishing yourself as a trusted/strategic advisor to understand optimal workflows and collecting insights to ensure product adoption and continued value from our products.
Customer Success Manager Markt Pilot GmbHCustomer Success ManagerChicago, ILIf you enjoy working with customers, driving impact, and operating in a high-growth environment where you can take ownership and shape outcomes, we'd love to meet you!\n \nWhat we expect you to own and run with:\n \nOwn Customer Relationships\n\n Manage a portfolio of ~15\u201320 enterprise and mid-market customers\n Build strong, trust-based relationships across multiple stakeholder levels, including executives\n \nDrive Customer Value & Outcomes\n\n Lead regular business reviews and strategic conversations focused on ROI and value realization\n Align customer goals with measurable outcomes and track success over time\n \nRetention & Risk Management\n\n Proactively identify churn risks and develop mitigation strategies\n Act early and decisively to ensure long-term customer retention\n \nExpansion & Growth\n\n Identify and drive upsell and cross-sell opportunities in partnership with Sales\n Contribute directly to net revenue retention and expansion targets\n \nCustomer Success Planning & Execution\n\n Develop tailored success plans for each customer\n Monitor adoption, engagement, and performance using data and analytics\n \nCross-Functional Collaboration\n\n Partner closely with Sales, Product, and Engineering\n Advocate for customer needs and translate feedback into actionable insights\n \nOperational Excellence\n\n Maintain accurate account data, forecasts, and customer health metrics\n Continuously improve processes and contribute to Customer Success best practices\n \nWhich boxes you need to check:\n \nExperience\n\n 3+ years in Customer Success, Account Management, or similar customer-facing roles\n Strong experience in B2B SaaS environments\n Experience working with pricing, CPQ, revenue optimization, or data-driven products is highly preferred\n \nCustomer & Business Acumen\n\n Proven ability to manage complex customer relationships and multiple stakeholders\n Experience leading business reviews and executive-level conversations\n Strong commercial mindset with a track record of driving retention and growth\n \nTechnical & Analytical Skills\n\n Ability to understand and communicate complex SaaS solutions\n Comfortable working with data, dashboards, and analytics to drive decisions\n \nWays of Working\n\n Structured, proactive, and highly organized\n Comfortable in a fast-paced, high-growth environment\n Strong ownership mindset with the ability to operate autonomously\n \nTools\n\n Experience with CRM systems such as Salesforce or HubSpot\n Familiarity with Customer Success platforms and analytics tools is a plus\n \nTravel\n\n Willingness to travel approximately 1\u20132 times per month to meet customers\n \nWhat we offer: \n \nInspiring Team Culture\n\n Enjoy regular team events, modern downtown Chicago offices, and a dynamic work environment that fosters innovation and collaboration.\n This role requires a strong balance of strategic thinking and hands-on execution, as you navigate complex customer organizations, lead business reviews, and proactively identify opportunities to increase customer value.\n \nAs part of a fast-growing, data-driven SaaS environment, you will collaborate closely with Sales, Product, and Engineering while contributing to the continuous improvement of our Customer Success approach.
Manager Trainee - Oil Change/Automotive Care Delta Sonic Car Wash Systems, Inc.Manager Trainee - Oil Change/Automotive CareChicago, IL$20.75–$30.75 / hourPart timeMust be able to perform oil change services, 20-point maintenance checks, as well as greet customers in a positive, enthusiastic, professional manner while ensuring that each customer is educated on the products and services that we offer. Our Oil Change Manager Trainees will also be responsible for performing minor light duty automotive repairs such as brakes, tires, suspension components, sensors, etc.
Long-Term Care (LTC) Sales Account Manager - Chicago, IL Shionogi Inc.Long-Term Care (LTC) Sales Account Manager - Chicago, ILChicago, Illinois$125,000–$175,000 / yearEffectively and consistently call on LTC facilities and affiliated business entities daily through one-on-one meetings and presentations, professional education programs and other appropriate means, targeting HCPs (MDs/NPs), Medical Directors, Administrators, DONs, consultant pharmacists, and pharmacy directors to educate on clinical profile, access process, and appropriate utilization. Overview: The Long-Term Care (LTC) Sales Account Manager is responsible for establishing access and generating demand in targeted LTC settings, including but not limited to Skilled Nursing Facilities, Nursing Homes, and LTC Pharmacies within an assigned territory.
NewProject Engineer Wood RodgersProject EngineerOakland, California$48.25–$59.25 / hourThe successful candidate will support and lead technical studies involving stormwater systems, flood control facilities, drainage master plans, pump stations, floodplain analyses, and watershed management projects for public agencies throughout California. Working alongside senior engineers and project managers, you will develop engineering solutions using advanced modeling tools, GIS technology, and data-driven analysis to address complex flooding, drainage, and climate resilience challenges.
Sr. Project Manager/Principal Engineer (Civil) GFT Infrastructure IncSr. Project Manager/Principal Engineer (Civil)Berkeley, CA$156,000–$210,000 / yearProject Management experience Excellent verbal and written communication skills Software expertise in: Civil 3D, GeoPak/OpenRoads, Bluebeam Strong work ethic and the ability to handle multiple projects in a fast-paced setting Seller/Doer - Develops and presents proposals to clients as well as executes the projects once received Located locally Experience/interest in mentoring, supervisor role and/or team leader role Experience with federal projects is a plus. Whether working on planning, design, and construction administration of public and private site development projects, rail projects or road/trail projects, our team excels in resilient, sustainable design and construction, delivering innovative solutions that address the complexities of modern, multimodal systems and ensure safe, efficient, and reliable space for all.