This leader is responsible for designing and delivering training programs that improve operator performance in the field, with measurable impact reflected in key business outcomes such as Net Promoter Score, Damage Claim Rate, Revenue per Truck, Team Member Retention, and other core operational KPIs.
As the steward of both learning and operational support systems for the brand, this leader oversees the full ecosystem of development and enablement, including Franchise Partner onboarding and ongoing support, frontline and leadership training, new franchise pre-opening readiness, system-wide learning content, and large-scale training initiatives and events.
Ensure alignment between learning initiatives and organizational priorities through strong partnership with cross-functional leadership teams, including Franchise Operations and Support functions.
What You Bring
· Bachelor’s degree in Organizational Development, Education, Human Resources, Business, Leadership, Communications, or a related field.
· 7+ years of progressive experience leading learning and development, training, leadership development, talent management, or organizational development functions.
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