NewAssistant Parts Manager JobotAssistant Parts ManagerMadison, WI$70,000–$80,000 / yearInformation collected and processed as part of your Jobot candidate profile, and any job applications, resumes, or other information you choose to submit is subject to Jobot's Privacy Policy, as well as the Jobot California Worker Privacy Notice and Jobot Notice Regarding Automated Employment Decision Tools which are available at jobot.com/legal. Job Details: We are seeking a highly motivated and experienced Assistant Parts Manager to join our dynamic teamat our trucking and transportation company.
NewSenior Quality Manager JobotSenior Quality ManagerBeloit, WI$110,000–$130,000 / yearThe Senior Quality Manager will have the ability to shape and strengthen the company’s Quality Management System, build a proactive quality culture, develop the quality team, and partner cross-functionally to improve manufacturing performance, supplier quality, customer satisfaction, and overall operational excellence. Information collected and processed as part of your Jobot candidate profile, and any job applications, resumes, or other information you choose to submit is subject to Jobot's Privacy Policy, as well as the Jobot California Worker Privacy Notice and Jobot Notice Regarding Automated Employment Decision Tools which are available at jobot.com/legal.
NewBusiness Development Manager JobotBusiness Development ManagerMadison, WI$120,000–$170,000 / yearIdeal experience includes biological crop inputs, biostimulants, plant nutrition, specialty fertilizers, crop protection, biologicals, agronomy, crop science, sustainable agriculture, agricultural technology (AgTech), field trials, product demonstrations, distributor development, agricultural retail, technical sales, consultative selling, channel management, and business development within the agricultural industry. This individual will be responsible for identifying new business opportunities, developing strategic customer relationships, expanding distribution channels, and driving commercial adoption across targeted agricultural markets.
NewSenior Estimating Manager (design-build MEP) JobotSenior Estimating Manager (design-build MEP)Madison, WI$105,000–$158,000 / yearInformation collected and processed as part of your Jobot candidate profile, and any job applications, resumes, or other information you choose to submit is subject to Jobot's Privacy Policy, as well as the Jobot California Worker Privacy Notice and Jobot Notice Regarding Automated Employment Decision Tools which are available at jobot.com/legal. We're one of the country's leading mechanical contractors, delivering HVAC, piping, and mechanical solutions on projects of every size and complexity — from stadiums and hospitals to power plants, manufacturing facilities, concert halls, and classrooms.
NewSenior Quality Manager-Weld/Fabrication JobotSenior Quality Manager-Weld/FabricationBeloit, WI$110,000–$130,000 / yearInformation collected and processed as part of your Jobot candidate profile, and any job applications, resumes, or other information you choose to submit is subject to Jobot's Privacy Policy, as well as the Jobot California Worker Privacy Notice and Jobot Notice Regarding Automated Employment Decision Tools which are available at jobot.com/legal. The successful candidate will be responsible for leading and managing all aspects of quality management related to welding and fabrication processes.
NewManager - MRI Technologist - $102K-152K per year UW HealthManager - MRI Technologist - $102K-152K per yearMadison, WI$102,000–$152,000 / yearYou'll partner with radiologists, technologists, operational leaders, and multidisciplinary teams to drive strategic growth, optimize performance, enhance patient experiences, and shape the future of MRI services across UW Health. Our respect for people shines through patient care interactions and our daily work practices as we work to embrace the knowledge, unique perspectives and qualities each employee and faculty member brings to work each day.
Plant Engineering Manager Aminov Search PartnersPlant Engineering ManagerJanesville, WI$130,000 / yearThese strategies will focus on advancing engineering projects and optimizing initiatives in maintenance to foster production efficiency, successful startups, and the enhancement of utilities and maintenance programs. A highly regarded leader in the food manufacturing industry is seeking a visionary and accomplished leader to oversee engineering operations at one of their premier facilities.
NewManager - Facilities-Maintenance Stoughton TrailersManager - Facilities-MaintenanceEVANSVILLE, WIDrive improvements in equipment reliability, uptime, and overall equipment effectiveness (OEE). Oversee troubleshooting and repair activities involving mechanical, electrical, PLC, hydraulic, and pneumatic systems.
NewRegistered Nurse (RN) - Manager, Pediatrics - $106K-158K per year UW HealthRegistered Nurse (RN) - Manager, Pediatrics - $106K-158K per yearMadison, WI$106,000–$158,000 / yearWe are seeking a Registered Nurse (RN) to: Provide strategic and operational leadership for pediatric procedure services, directing the planning, implementation, and evaluation of patient care programs to achieve high-quality clinical and operational outcomes. Our respect for people shines through patient care interactions and our daily work practices as we work to embrace the knowledge, unique perspectives and qualities each employee and faculty member brings to work each day.
NewQuality Manager Baker Manufacturing Comp Any LLCQuality ManagerEvansville, WIAs Quality Manager, you will play a critical leadership role in driving quality initiatives across multiple manufacturing processes while partnering closely with Engineering and Operations to support continuous improvement, customer satisfaction, and operational excellence. This position works closely with Engineering, Operations, and Supply Chain teams to ensure products meet quality, reliability, and customer requirements while supporting efficient manufacturing processes.
NewEngineering Manager CFSEngineering ManagerMadison, WI4+ years managing software engineering teams in on-shore, near-shore, and offshore environments. The company boasts a team-oriented culture and provides its employees with the tools and training necessary to perform.
NewSoftware Engineering Manager CFSSoftware Engineering ManagerMadison, WI4+ years managing software engineering teams in on-shore, near-shore, and offshore environments. The company boasts a team-oriented culture and provides its employees with the tools and training necessary to perform.
NewIndustrial Control Technician Stoughton TrailersIndustrial Control TechnicianBRODHEAD, WIReliability, Troubleshooting Continuous Improvement: Provide troubleshooting and production reliability support in collaboration with Maintenance, Production, and Engineering. You will support the maintenance and improvement of industrial automation and controls systems while maintaining a strong focus on safety, reliability, and learning.
Continuous Improvement Manager - Harvard, IL Archer Daniels Midland CoContinuous Improvement Manager - Harvard, ILILSupport with plant operations by monitoring production schedules to ensure that finished products are shipped on time and in accordance with customer expectations, coordinating PM schedules to ensure that equipment is maintained in accordance with production and commercial needs, and responding to a variety of plant emergencies. Key to success in this position will be the leader's ability to facilitate and drive change in a fast paced and ever changing environment, while leveraging his/her leadership capabilities to develop working relationships and create buy-in as the primary change facilitator for the PE System.
Continuous Improvement Manager - Harvard, IL ADMContinuous Improvement Manager - Harvard, ILHarvard, IL$70,400–$131,200 / yearSupport with plant operations by monitoring production schedules to ensure that finished products are shipped on time and in accordance with customer expectations, coordinating PM schedules to ensure that equipment is maintained in accordance with production and commercial needs, and responding to a variety of plant emergencies. We are committed to attracting and retaining a diverse workforce and create welcoming, truly inclusive work environments — environments that enable every ADM colleague to feel comfortable on the job, make meaningful contributions to our success, and grow their career.
Regional Continuous Improvement Manager, West JB PoindexterRegional Continuous Improvement Manager, WestJanesville, WIEXPERTISE (MUST): Bachelor's degree in Business, Engineering or related field.5+ years' experience in Discrete manufacturing, applying Lean manufacturing and problem-solving tools5+ years' work experience in Lean & Continuous Improvement activities and financial calculation of savings, budget forecasting, ROI calculation and ration analysis.5+ year of experience in the implementation of a visual factory (visual management), displaying real time information for team members and management staffTrained in Lean Six Sigma Principles (5S, Waste Reduction, Error/Mistake Proofing, PDCA, Root Cause Analysis, A3 Problem Solving, VSM, KAIZEN, Lead Time Reduction)Strong analytical skills and extensive experience in financial calculations of savings and return of the investmentExperience in operational performance evaluation (Efficiency/Productivity/Utilization)Ability to travel 50% to 75%. Assist in training Lean & CI principles to line staff and other team members in the use of tools and methodologies as part of the improvement project executionLead process changes, improvements, value stream mapping, financial savings calculation and validationChampion communication across the manufacturing plants and between Morgan and its parent companyFacilitate and lead cross-functional teams to achieve Kaizen objectivesIncrease workflow efficiency and productivity through line balancing and waste elimination.
WBS Manager - Continuous Improvement Woodward L'OrangeWBS Manager - Continuous ImprovementRockford, IllinoisDevelop Leaders as Coaches: Provide training, tools, and guidance to help leaders, within the Value Stream, become effective coaches who empower their teams while supporting their personal growth and development in efforts of building a pipeline of future leaders. Align Goals Across the Value Stream: Ensure that site-level objectives are cascaded clearly and effectively through all value stream departments, teams, and individuals, aligning efforts with strategic priorities.
Regional Continuous Improvement Manager, West J.B. Poindexter & Co., Inc.Regional Continuous Improvement Manager, WestJanesville, WIThis position is responsible for understanding the current process state, identifying efficiency/improvement opportunities, then leading cross-functional team members to drive process improvements tied to Key Performance Indicators (KPIs) of the business utilizing Lean and Continuous Improvement principles and tools. COMPANY BACKGROUND: Morgan Truck Body isn't just the largest manufacturer of medium-duty freight and refrigerated truck bodies in North America - we're a dynamic, fast-growing force revolutionizing the trucking industry!
WBS Manager - Continuous Improvement Woodward IncWBS Manager - Continuous ImprovementRockford, ILDevelop Leaders as Coaches: Provide training, tools, and guidance to help leaders, within the Value Stream, become effective coaches who empower their teams while supporting their personal growth and development in efforts of building a pipeline of future leaders. Align Goals Across the Value Stream: Ensure that site-level objectives are cascaded clearly and effectively through all value stream departments, teams, and individuals, aligning efforts with strategic priorities.
Digital Performance Marketing Manager Johnson Health Tech. Co., Ltd.Digital Performance Marketing ManagerCottage Grove, WIWorking closely with U.S. marketing, sales, product marketing, strategic account marketing, and global digital teams, this role will help drive qualified traffic to Matrix's digital properties, increase engagement with key customer segments, support lead generation and nurture efforts, and provide actionable insights to improve digital campaign effectiveness. This role is responsible for amplifying the global brand locally through U.S. social media, email marketing, paid digital campaigns, customer journey campaigns, digital content promotion, strategic partnership activation, event support, and performance reporting.
Digital Performance Marketing Manager Johnson Health TechDigital Performance Marketing ManagerCottage Grove, WIRemoteWorking closely with U.S. marketing, sales, product marketing, strategic account marketing, and global digital teams, this role will help drive qualified traffic to Matrix's digital properties, increase engagement with key customer segments, support lead generation and nurture efforts, and provide actionable insights to improve digital campaign effectiveness. This role is responsible for amplifying the global brand locally through U.S. social media, email marketing, paid digital campaigns, customer journey campaigns, digital content promotion, strategic partnership activation, event support, and performance reporting.
Supplier Performance Manager Safran SASupplier Performance ManagerRockford, IL$95,000–$135,000 / yearCompany: Safran Electronics & Defense Job field: Supply chain Location: Rockford, Illinois, United States Contract type: Permanent Contract duration: Full-time Required degree: Bachelors Degree Required experience: More than 8 years Professional status: Professional, Engineer & Manager Salary range: $95,000 - $135,000. Safran has a global presence, with 100,000 employees and sales of 27.3 billion euros in 2024, and holds, alone or in partnership, world or regional leadership positions in its core markets.
NewOperations Team Lead: Coaching, Process Improvement & Growth JobtailorOperations Team Lead: Coaching, Process Improvement & GrowthMadison, WIThe role emphasizes collaboration, communication, and problem-solving to optimize workflows and deliver consistent results for customers and internal teams.#J-18808-Ljbffr. Jobtailor in the United States seeks an experienced team leader to direct day-to-day operations, develop training programs and coach staff toward professional growth.
Performance Coach MercyhealthPerformance CoachLoves Park, IllinoisPartnering - Shows commitment to the Mission of Mercyhealth and Culture of Excellence through all words and actions; Exhibits objectivity and openness to other's views; Demonstrates a high level of participation and engagement in day-to-day work; Gives and welcomes feedback; Generates suggestions for improving work: Embraces teamwork, supports and encourages positive change while giving value to individuals. Service - Responds promptly to requests for service and assistance; Follows the Mercyhealth Critical Moments of service; Meets commitments; Abides by MH confidentiality and security agreement; Shows respect and sensitivity for cultural differences; and effectively communicates information to partners; Thinks system wide regarding processes and functions.
Performance Coach Rockford Health PhysiciansPerformance CoachLoves Park, Illinois$21.42–$32.13 / hourPartnering - Shows commitment to the Mission of Mercyhealth and Culture of Excellence through all words and actions; Exhibits objectivity and openness to other's views; Demonstrates a high level of participation and engagement in day-to-day work; Gives and welcomes feedback; Generates suggestions for improving work: Embraces teamwork, supports and encourages positive change while giving value to individuals. Service - Responds promptly to requests for service and assistance; Follows the Mercyhealth Critical Moments of service; Meets commitments; Abides by MH confidentiality and security agreement; Shows respect and sensitivity for cultural differences; and effectively communicates information to partners; Thinks system wide regarding processes and functions.
Senior Community Leasing Manager Core Spaces LLCSenior Community Leasing ManagerMadison, WIThe Senior Community Leasing Manager exercises independent judgment on matters of significance, including leasing strategy, pricing, marketing initiatives, and performance improvement efforts, and is accountable for driving occupancy, conversion, and revenue outcomes. Operating with a high degree of autonomy, this individual identifies trends, evaluates performance gaps, and implements strategies that impact business results, including influencing performance beyond their immediate team when appropriate, ensuring consistency, efficiency, and alignment with company goals.
Program Manager Blain's Farm & FleetProgram ManagerJanesville, WI$106,500–$130,000 / yearAssociates hired into a full-time role will become eligible for the following benefits effective their 91st day of full-time employment: Medical, Prescription, Dental, Vision, Short & Long Term Disability, Life Insurance, Ancillary Benefits, Identity Theft Protection, Pet Insurance, Etc. The IT Program Manager is responsible for ensuring projects are executed efficiently, resolving risks and issues, and driving the successful delivery of technology solutions.
Outsourced Accounting Director / Senior Manager Berndt CPA LLCOutsourced Accounting Director / Senior ManagerMadison, WIFull timeBerndt CPA LLC is seeking a client-centric, strategic Outsourced Accounting Director / Senior Manager to lead and grow our outsourced accounting and advisory practice. This position is ideal for a CPA who excels in client relationships, team leadership, and value-driven advisory services in a dynamic and collaborative environment.
NewOperations Manager - Industrial Minerals Resource ErectorsOperations Manager - Industrial MineralsMadison, WIManage the planning and delivery of capital projects and technical modifications to fulfill site requirements and support long-term asset integrity. Keep the Plant Manager informed regarding existing or emerging risks related to personnel, machinery, quality, safety, and supply chain logistics.
Engineering Manager Pro Found Recruiting, LLCEngineering ManagerJanesville, WI$120,000–$150,000 / yearThis is a strong opportunity for an engineering leader with food, beverage, dairy, or related manufacturing experience who enjoys being close to the plant floor, managing projects from concept through execution, and improving reliability, efficiency, safety, and overall plant performance. This role is responsible for capital projects, process improvement, equipment upgrades, facility improvements, and cross-functional engineering support for operations, quality, safety, and maintenance teams.
Principal IT Project Manager Wisconsin Foundation and Alumni AssociationPrincipal IT Project ManagerMadison, WisconsinRemoteFull timeThe Principal IT Project Manager contributes deep IT project delivery experience and project management methodology expertise to the Project Portfolio Planning and Management Office. Methodology Ownership: Define, own, and maintain the organization’s project management methodology, selecting and tailoring frameworks (Agile, Waterfall, Hybrid, Kanban) to organizational context and project type.
Roofing and Construction Project Manager Storm Guard RoofingRoofing and Construction Project ManagerMadison, WI$58,000–$80,000 / yearFull timeStorm Guard is a locally owned and nationally backed roofing and construction company built on the spirit of the Storm Guard "Way"-we care about each other and take care of our customers in their time of need. If you're competitive, motivated, and goal‑oriented, Storm Guard wants you leading the field in Madison, WI as our full-time Roofing and Construction Project Manager .
NewManager, Clinical Laboratory - Off Shift AbbottManager, Clinical Laboratory - Off ShiftMadison, Wisconsin$86,700–$173,300 / yearThe Manager, Clinical Laboratory collaborates with various departments and cross-functional teams to ensure the quality and timeliness with which patient and clinical validation study samples are processed, and is accountable for the laboratory team’s deliverables on designated product development and process development projects. Include, but are not limited to, the following: Directs the daily workflow of the clinical laboratory departments; including, but not limited to, ensuring processing systems for patient and study samples are functioning properly, monitoring quality control testing results, and monitoring quality assurance performance metrics.
NewManager, Clinical Laboratory - Off Shift Abbott LaboratoriesManager, Clinical Laboratory - Off ShiftMadison, WI$86,700–$173,300 / yearThe Manager, Clinical Laboratory collaborates with various departments and cross-functional teams to ensure the quality and timeliness with which patient and clinical validation study samples are processed, and is accountable for the laboratory team's deliverables on designated product development and process development projects. Include, but are not limited to, the following: Directs the daily workflow of the clinical laboratory departments; including, but not limited to, ensuring processing systems for patient and study samples are functioning properly, monitoring quality control testing results, and monitoring quality assurance performance metrics.
Accounts Payable Manager Blain's Farm & FleetAccounts Payable ManagerJanesville, Wisconsin$78,200–$97,000 / yearManage vendor relationships and serve as the primary point of contact for key partners, resolving payment issues and ensuring strong business partnerships Collaborate cross-functionally to support accurate and timely transaction processing. Proactively drive process improvements by identifying and implementing workflow automation solutions that enhance efficiency and reduce administrative burden across functions Apply Root cause analysis to identify improvement opportunities.
Program Manager - Propulsion Sierra Space CorporationProgram Manager - PropulsionMadison, WI$143,398–$197,171.50 / yearYou will apply advanced project management methodologies and tools, analyze financial and performance metrics to drive decisions and improvements, and collaborate with cross-functional teams, including engineering, finance, supply chain, and operations. Development Program Managers in this role should have a strong technical background or an engineering degree, while Sustaining Program Managers should possess technical acumen, even if they do not hold an engineering degree.
EH&S Manager Koch IncEH&S ManagerJanesville, WIEH&S Manager - Janesville, Wisconsin, United States - 190888 - Koch. Koch Disruptive Technologies.
Senior Manager, Commercial Servicing/Underwriting Team (P&C) TruStage Financial Group IncSenior Manager, Commercial Servicing/Underwriting Team (P&C)Madison, WI$121,500–$182,300 / yearJob Purpose: This position is responsible for leading a P&C Commercial Service Team and ensuring that the team is meeting or exceeding its key servicing objectives, demonstrating core customer service competencies and supporting the group strategic objectives. Monitors and evaluates Quality Assurance and metrics reports for each team and identifies trends and opportunities for improvement related to service levels and quality targets.
NewAssociate Director, Operations Center Manager (onsite) RTX CorpAssociate Director, Operations Center Manager (onsite)Rockford, ILThis position provides strategic leadership to a large team of experienced manufacturing operations professionals, including five frontline managers who collectively oversee approximately 130 employees across two shifts. At RTX, the world's largest aerospace and defense company, 185,000 great minds are united by purpose and inspired to make a difference solving the world's most complex problems.
Branch Manager SRS Distribution IncBranch ManagerLoves Park, IL$77,400–$102,400 / yearDepending on the role, associates may also be eligible for performance-based bonus programs, commissions, profit-sharing programs, car allowance or automobile and fuel program, and reimbursement for travel expenses in accordance with company travel policy. Sales and Market Innovation: Lead and innovate sales strategies to expand market share, identify and explore new business opportunities, and strengthen customer relationships, ultimately supporting sales teams in surpassing targets.
OSP Design Manager Adex CorporationOSP Design ManagerMadison, WIThis role requires strategic coordination with Project Managers, Designers, Permit Coordinators with hands-on oversight of internal teams and external partners, and the ability to translate complex design intent into constructible, code-compliant solutions. Collaborate with CommScope product and solutions teams to integrate CommScope-specified equipment, hardware, and connectivity solutions into project designs, ensuring compatibility with client network architectures and adherence to manufacturer installation guidelines.
Manager, Accounting Services SercoManager, Accounting ServicesMadison, WILead and manage the Accounts Payable team, fostering a culture of excellence, collaboration, and continuous improvement while overseeing day-to-day operations to ensure efficient workflows, accuracy and timeliness in invoice posting and payment processing, correct reporting, and compliant data management. Actual base salary will be determined by a variety of factors, including but not limited to, the scope of the role, relevant experience, job-related knowledge, education and training, key skills, and geographic market considerations.
Finance Manager Franklin Electric Co IncFinance ManagerMadison, WIResponsibilities include leading the segment close and consolidation processes; delivering accurate management and statutory reporting; establishing and maintaining effective internal controls, policies, and governance; coordinating internal/external audit support; and driving process improvements that increase automation, strengthen data quality, and improve cycle times. The Controller of Finance for Energy Systems is accountable for financial integrity and operational rigor across the segment-leading the monthly close, ensuring accurate and timely reporting, strengthening internal controls and governance, and partnering with business leaders to drive profitable growth.
Manager Cybersecurity Architecture & Engineering Alliant Energy CorpManager Cybersecurity Architecture & EngineeringMadison, WI$128,000–$176,000 / yearPerforms all leadership duties including, but not limited to, hiring and rewarding talent, fostering an inclusive and safe workplace, partnering with employees to set clear goals and expectations, providing timely and specific feedback on performance, developing improvement plans to address performance gaps, addressing conflict with care and respect, identifying opportunities for growth and development, embracing and modeling a mindset of lifelong learning, ensuring employees report to work fit for duty, adhering to our Code of Conduct and modeling Alliant Energy's Core Values at all times. Ability to translate complex security concepts into business terms, influence senior leadership decisions, and drive adoption of modern security practices across IT and OT environments through strategic thinking and change leadership.
Manager Real Estate American Transmission Company LLCManager Real EstateWIRemote$137,900–$160,900 / yearYou'll play a key role in navigating regulatory environments, building external relationships, and ensuring the right land is secured efficiently and responsibly to support ATC's long-term success. This is a highly visible leadership role where you'll guide a team of real estate professionals and partner across the organization to deliver critical infrastructure projects.
Manager, Technology Operations Unity Health InsuranceManager, Technology OperationsMadison, WI$116,800–$146,000 / yearThis role will oversee systems administration, network operations, voice/telecommunications systems, and service management processes, ensuring stable, secure, and scalable technology operations that support critical services. Maintains oversight of teams responsible for the design, implementation, and support of systems administration, network engineering and administration, voice administration and unified communications, ITSM platforms and service desk processes.
Manager, Production Operations - Machine Shop Sierra Space CorporationManager, Production Operations - Machine ShopMiddleton, WI$103,166–$141,872.75 / yearAs the Manager, Production - Machine Shop, you will play a critical role in building and leading a high-performing machine shop team, driving operational excellence, and scaling machining processes to support aerospace-grade component production. IMPORTANT NOTICE: To conform to U.S. Government international trade regulations, applicant must be a U.S. Citizen, lawful permanent resident of the U.S., protected individual as defined by 8 U.S.C. 1324b(a)(3), or eligible to obtain the required authorizations from the U.S. Department of State or U.S. Department of Commerce.
Shared Services Manager BestpassShared Services ManagerMadison, WIThis leader ensures accuracy, scalability, compliance, and continuous improvement across a function processing tens of thousands of documents annually and resolving 10,000+ tickets per year, while serving as a critical backbone to client onboarding and ongoing service delivery. The Manager of Shared Services Operations leads a high-impact team responsible for centralized operational functions that support Implementation, Services, and Compliance across the organization.
IT Service Manager I CompuVision Systems, Inc.IT Service Manager IMadison, WIVery strong interpersonal and communication skills with the ability to build effective working relationships, solicit co-operation and resolve conflicts with a variety of stakeholders both internally and externally. The Impact you will have: The primary focus of the Service Manager I is to manage and lead their team in providing a consistent level of quality and service to support our clients.
Senior Manager - Advisory Consulting & Operating Model Baker Tilly Virchow KrauseLLPSenior Manager - Advisory Consulting & Operating ModelMadison, WI$179,850–$340,970 / yearBaker Tilly Advisory Group, LP and Baker Tilly US, LLP, trading as Baker Tilly, are independent members of Baker Tilly International, a worldwide network of independent accounting and business advisory firms in 141 territories, with 43,000 professionals and a combined worldwide revenue of $5.2 billion. Responsibilities: Design and implement end‑state Global Business Services (GBS) and operating models across Finance, HR, IT, Procurement, Supply Chain, and Customer Operations, including process architecture, governance, service catalogs, organizational structures, and global delivery models (captive, outsourced, hybrid).