Senior Third Party Risk Management Analyst United Nations Federal Credit UnionSenior Third Party Risk Management AnalystNew York, NY$105,000 / yearSupport the TPRM framework to ensure alignment with organizational objectives and regulatory requirements, with primary responsibility for tracking of end to end third party risk assessment process, which includes risk reviews, documenting findings in the risk register, coordinating follow-ups with the third parties and the business unit owners, and facilitating the collaboration and documentation of the related risk acceptance with the business unit owner.• • Collaborate with business unit owners to communicate findings, develop risk mitigation strategies, and provide insights that support the TPRM Framework.• Support ongoing monitoring and risk-remediation activities by assisting in tracking vendor exceptions and issues, updating risk profiles, and documenting remediation steps.•
NewAI Risk & Compliance Analyst JobotAI Risk & Compliance AnalystNew York, NY$70–$80 / hourAs AI adoption continues to expand across the business, our Governance, Risk & Compliance team plays a critical role in helping teams evaluate, document, and manage AI use cases in a practical, thoughtful, and compliant way. The contractor will be expected to make an immediate impact by improving AI use case intake, strengthening risk review workflows, maintaining clear documentation, and helping align AI activities with evolving legal, regulatory, privacy, security, and compliance expectations.
NewSales/Financial Analyst JobotSales/Financial AnalystEdison, NJ$100,000–$140,000 / yearInformation collected and processed as part of your Jobot candidate profile, and any job applications, resumes, or other information you choose to submit is subject to Jobot's Privacy Policy, as well as the Jobot California Worker Privacy Notice and Jobot Notice Regarding Automated Employment Decision Tools which are available at jobot.com/legal. If you are a driven individual with a passion for sales analysis and a desire to make a significant impact in the healthcare industry, we would love to hear from you.
Global AMLS Data Analyst United Nations Federal Credit UnionGlobal AMLS Data AnalystNew York, New York$90,390–$100,000 / yearFull timeUse analysis tools to query data repositories and generate reports; compile reports to help GAMLS management make business decisions by identifying trends and patterns in stored operational data found in data warehouses or isolated business databases. • Continuously expand knowledge of UNFCU data management systems, maintain documentation, stay current on BSA industry trends, and provide guidance to end users on available self-service tools.
Marketing Analyst/Coordinator TeleWorld SolutionsMarketing Analyst/CoordinatorNJIn this role, you will play a key part in coordinating cross-functional initiatives, supporting sales and supply chain strategies, managing operational processes, and ensuring alignment across internal teams. You will help maintain the operational rhythm of the business by supporting presentation development, forecasting activities, vendor coordination, administrative functions, and day-to-day project management support.
Senior Alternatives Assets Analyst GenworthSenior Alternatives Assets AnalystStamford, CT$112,900–$214,600Act as Lead Analyst on a Subset of Funds & Co-investments Across Private Equity, Infrastructure, Commercial Real Estate, Opportunistic Debt and Venture Capital. The final determination on base pay for this position will be based on multiple factors at the time of this job posting including but not limited to geographic location, experience, and qualifications to ensure pay equity within the organization.
Marketing Analyst APN Consulting IncMarketing AnalystEdison, NJFull timeThe Marketing Analyst will play a key role in identifying growth opportunities, strengthening its position within the Writing Instruments category, and enabling data-driven business strategies. Reporting to the VP of Marketing, this role is critical in transforming data into actionable insights that support Sales, Marketing, and Product Development decision-making.
NewCommercial Collections Analyst Kforce Inc.Commercial Collections AnalystNew York, NY$26–$28We have some metrics that we analyze, reviewing 100's of line items, invoices are on a network level and an advertising level, will share line items between a team of 4 (around 30k line items). Employee pay is based on factors like relevant education, qualifications, certifications, experience, skills, seniority, location, performance, union contract and business needs.
Network Analyst / Network Administrator (CCNP / AWS / SolarWinds / Splunk) TRIGYN TECHNOLOGIES, INC.Network Analyst / Network Administrator (CCNP / AWS / SolarWinds / Splunk)White Plains, NY$50–$53 / hourContractorCollaboration: Assist with the integration, maintenance, and problem resolution of network services and wiring infrastructures by working with other networking and telecommunications staff, user support entities, vendors, and end-users, including contractors and guests. • Programming: Program network applications as needed, such as web, network monitoring, bandwidth utilization, general data collection, reporting, and automated response to abnormal or undesirable network conditions.
Lead Support Analyst STAND 8Lead Support AnalystNew York, NY$1–$60 / hourFull timeThe Lead Support Analyst plays a critical leadership role within the Scheduling Platforms group, overseeing the support, stability, and performance of mission-critical scheduling applications used across global media operations. STAND 8 provides end to end IT solutions to enterprise partners across the United States and with offices in Los Angeles, New York, New Jersey, Atlanta, and more including internationally in Mexico and India.
NewJunior Business Analyst Kforce Inc.Junior Business AnalystJersey City, NJ$38–$44Employee pay is based on factors like relevant education, qualifications, certifications, experience, skills, seniority, location, performance, union contract and business needs. By clicking “Apply Today” you agree to receive calls, AI-generated calls, text messages or emails from Kforce and its affiliates, and service providers.
Board Certified Behavior Analyst (BCBA) Benchmark Human ServicesBoard Certified Behavior Analyst (BCBA)Stamford, CT$70,000–$85,000 / yearOur children services help babies and toddlers with disabilities or delays learn new skills that typically develop during the first three years of life including physical, cognitive, social/emotional, and communication skills. Our BCBA Team Coordinator will provide direct and indirect services to support families and team members in Benchmark’s Autism Birth to Three Program.
NewSenior Financial Analyst Vaco LLCSenior Financial AnalystNew Brunswick, NJ$100,000–$115,000p> Determining compensation for this role (and others) at Vaco by Highspring depends upon a wide array of factors including but not limited to: the individual’s skill sets, experience and training; licensure and certification requirements; office location and other geographic considerations; other business and organizational needs. Canadian residents may access our policies in English here and in French here.
NewProject Manager / Business Analyst Gables Search GroupProject Manager / Business AnalystJericho, NYp style="margin-bottom:0in;line-height:normal">· Work with training team to document system scenarios and identify roles impacted to help develop a change management/training plan. Looking for a Project Manager with a strong background in Business Analysis who will be responsible for understanding and assessing the changing needs of the business.
Network Analyst EclaroNetwork AnalystWhite Plains, NY$55–$60 / hourFull timeIT Network Services team has several Digitization projects and work efforts in 2023 including, but not limited to: Digital Worker Connect (DW Connect) Communications Back Bone Project Core IT infrastructure LEM Client Cloud migration activities Upgrade Operations Turrets & Call manager BAU activities including the IT Switch Refresh and Patch management. Expert Knowledge of CISCO WLC environment including 5500,2504,9800 WLC Expert knowledge in design and implementation of highly complex networks.
Docusign Analyst EclaroDocusign AnalystWhite Plains, NYFull timeDevelop and deliver comprehensive enduser training for Docusign CLM, including creation of training materials, job aids, demonstrations, and ongoing reinforcement sessions to support adoption and proficiency across business units. The Docusign CLM Analyst will support the Enterprise Business Systems team within the EPMO by providing daytoday functional and technical support for Docusign CLM and related contract lifecycle management technologies.
Reporting Data Analyst – Property & Casualty insurance industry – data lineage, transformations, and business rules Beta Search IncReporting Data Analyst – Property & Casualty insurance industry – data lineage, transformations, and business rulesNew York City, NY$75–$77 / hourTemporaryContractorFull timeActs as a Subject Matter Expert (SME) on enterprise data warehouse (EDW) content and insurance source systems, ensuring accurate data interpretation, strong data lineage, and reliable, business-aligned reporting outputs. The Senior Reporting Data Analyst brings 13+ years of experience in enterprise data warehousing and reporting, with deep expertise in the Property & Casualty (P&C) insurance domain, especially Workers’ Compensation.
NewCapital Performance Analyst Initio CapitalCapital Performance AnalystNew York, NY$145,000–$185,000strong>Estimated Compensation: $145,000 – $185,000 total annual compensation (varies by employer). It is provided to help job seekers understand the responsibilities and qualifications typically associated with early-career capital strategy and performance analytics roles.
NewFund Performance Analyst Initio CapitalFund Performance AnalystNew York, NY$145,000–$185,000strong>Estimated Compensation: $145,000 – $185,000 total annual compensation (varies by employer). It is provided to help job seekers understand the responsibilities and qualifications typically associated with early-career fund analytics and investment performance roles.
Performance Analyst – Investments Initio CapitalPerformance Analyst – InvestmentsNew York, NY$145,000–$185,000It is provided to help job seekers understand the responsibilities and qualifications typically associated with early-career investment performance and portfolio analytics roles. This job description represents a sample Performance Analyst – Investments position commonly found through the Career Launch AI Talent Network.
Performance Analyst Conde NastPerformance AnalystNew York, NY$73,000–$85,000 / yearThe company's portfolio includes many of the world's most respected and influential media properties including Vogue, Vanity Fair, Glamour, Self, GQ, The New Yorker, Condé Nast Traveler/Traveller, Allure, AD, Bon Appétit and Wired, among others. This role is ideal for a highly analytical, self-directed individual who excels at building performance dashboards, analyzing advertising data, and translating results into actionable insights across media and affiliate partner ecosystems.
Commercial Claims Quality & Performance Analyst III - Remote CSAA Insurance GroupCommercial Claims Quality & Performance Analyst III - RemoteHome Teleworkers, NYRemote$74,295–$82,550 / yearAlabama - Home Teleworkers, Alabama - Home Teleworkers, Arizona - Home Teleworkers, Arkansas - Home Teleworkers, California - Home Teleworkers, Colorado - Home Teleworkers, Connecticut - Home Teleworkers, Delaware - Home Teleworker, District of Columbia - Home Teleworkers, Florida - Home Teleworkers, Georgia - Home Teleworkers, Idaho - Home Teleworkers, Illinois - Home Teleworkers, Indiana - Home Teleworkers, Iowa - Home Teleworkers, Kansas - Home Teleworker, Kentucky - Home Teleworkers, Louisiana - Home Teleworkers, Maine Home Teleworkers, Maryland - Home Teleworkers, Massachusetts - Home Teleworkers, Michigan - Home Teleworkers, Minnesota - Home Teleworkers, Mississippi - Home Teleworker, Missouri - Home Teleworker {+ 21 more}. Partners cross-functionally with Claims Operations Support, TPA relationship managers, business leadership, Legal/Compliance teams, and operational partners to identify risks, evaluate performance trends, and develop solutions that support operational excellence and regulatory compliance.
NewCapital Performance Analyst Career Launch AICapital Performance AnalystNew York, NY$140,000–$185,000Individuals in roles like this focus on analyzing how capital is deployed, tracked, and optimized across investments, helping investment teams improve returns, manage risk, and enhance capital efficiency throughout the investment lifecycle. Firms within the Career Launch AI network—including private equity, growth equity, private credit, and alternative investment managers—may seek an analytically strong Capital Performance Analyst to support fund- and portfolio-level capital decisions.
NewFund Performance Analyst Career Launch AIFund Performance AnalystNew York, NY$140,000–$185,000Actual openings may vary depending on employer focus, including private capital, hedge funds, mutual funds, or multi-asset portfolios. Fund Performance Analysts support investment teams by analyzing portfolio performance, evaluating fund-level metrics, and producing accurate reporting for internal and external stakeholders.
CX Automation Performance Analyst Betterment Holdings IncCX Automation Performance AnalystNY$110,000–$140,000 / yearul>Build and maintain dashboards tracking performance across all live AI programs - automation rate, containment, AHT, CSAT, and model quality metrics - using tools like Zendesk Explore, Looker, or similar. We invest in you with: A competitive suite of benefits, including: medical, dental, and vision insurance; life and AD&D insurance; STD and LTD benefits, including infertility support and World Professional Association for Transgender Health approved benefits; and generous parental leave.
Senior BESS Performance Analyst CSI Solar Co Ltd.Senior BESS Performance AnalystNJWith our innovative SolBank lithium-iron phosphate battery technology and comprehensive project services, we're not just building products we're powering communities and making a difference worldwide. This role requires strong technical expertise in BESS systems, data analysis capabilities, and familiarity with control and communication protocols used in energy storage applications.
NewPerformance Analyst Lord Abbett.comPerformance AnalystJersey City, New Jersey$120,000–$140,000 / yearWe’ll trust you to: Investigate and resolve performance, benchmark, holdings, and product data discrepancies through root-cause analysis and collaboration with internal teams and external vendors. You'll need to have: 3–7 years of experience in investment performance measurement, performance reporting, product data management, portfolio analytics, investment operations, or a related function.
Senior Marketing Performance Analyst CoreWeave IncSenior Marketing Performance AnalystNJ$143,000–$210,000 / yearData Instrumentation & Orchestration: Partner with Marketing Ops, Revenue Ops, Information Technology, and Data Engineering to ensure instrumentation and capture of data (from Customer Relationship, Marketing Automation, Web, ABM, and other platforms) flows into trusted data sets in our data warehouse. About the role: Metrics Framework & Taxonomy: Partner with Marketing Operations, Growth, and Demand Gen teams to define KPIs, performance frameworks, reporting hierarchies, and custom attribution models to determine marketing's impact.
Rail Systems Performance Analyst, Emerging Talent Intern (Fall) Metropolitan Transportation AuthorityRail Systems Performance Analyst, Emerging Talent Intern (Fall)Brooklyn, NYMajor(s) Preferred: Railway Systems Engineering, Railway Signal Engineering, Electrical Engineering, Civil Engineering, Mechanical Engineering, Industrial Engineering, Data Science, Operations Research, Computer Science, Physics, Information Systems, Transportation, Urban Planning, Economics, or related field. These employees operate trains, maintain railcars, assist customers in stations, make critical right-of-way and electronic repairs, and provide technical and analytic support to deliver timely and reliable customer services.
Project Engineer III- Business Performance Analyst McKinstry Co LLCProject Engineer III- Business Performance AnalystNY$43.56–$62 / hourp>Clients-We work with a broad range of clients, including: External Clients - Universities, local governments, private developers, private owners with multiple buildings/venues across the country, architects. Employment is contingent upon successfully passing a pre-employment drug and alcohol test, complying with the requirements of the Immigration Reform and Control Act and a Confidentiality Agreement, in addition to successful outcomes of background and reference checks.
NewBusiness Analyst for Investments Technology – Investment Performance Pyramid, IncBusiness Analyst for Investments Technology – Investment PerformanceIselin, NJ$87–$88 / hourFull timeBusiness Analyst for Investments Technology – Investment PerformanceKey Requirements and Technology Experience: Key Skills;Investment Performance (Calculation & Reporting) Business Analysis Asset Management/IBOR systems (INVESTMENT BOOK OF RECORD) Candidate must have 8-10 years of experience working with Asset Management firms Candidate must have 3-5 years of experience working on investment performance calculation & reporting projects Candidate must have 3-5 years of experience with projects related to IBOR systems for Asset Management firms supporting all the major asset classes Candidate must be able to query and analyze data using SQL tools Candidate must have excellent oral and written communication skills Candidate must have strong analytical and troubleshooting skills Bachelor’s degree from an accredited four-year university in IT/ Computer Science Knowledge of Leveraged Loans asset class Knowledge of FactSet and Eagle Performance Working knowledge of Jira & Confluence CFA or CIPM certifications is plusOur client is a leading Financial Industry, and we are currently interviewing to fill this and other similar contract positions. By applying to our jobs you agree to receive calls, AI-generated calls, text messages, or emails from Pyramid Consulting, Inc. and its affiliates, and contracted partners.
Performance and Reporting Analyst Oppenheimer & Co. Inc.Performance and Reporting AnalystNew York, NY$90,000–$110,000 / yearWith roots tracing back to 1881, the Company is engaged in a broad range of activities in the financial services industry, including retail securities brokerage, institutional sales and trading, investment banking (both corporate and public finance), equity & fixed income research, market making, trust services and investment advisory and asset management services. This salary range is specific to the City of New York and takes into account the wide range of factors that are considered in making salary decisions including but not limited to your skills, qualifications, experience, licensure and certifications, and other business and organizational needs.
Business Analyst for Investments Technology Investment Performance Pyramid Consulting, IncBusiness Analyst for Investments Technology Investment PerformanceIselin, NJ$87–$88 / hourYou can access our privacy policy here. Candidate must have 3-5 years of experience with projects related to IBOR systems for Asset Management firms supporting all the major asset classes.
NewSenior Analyst, Performance Content (SEO/AEO/GEO) Publicis Groupe SASenior Analyst, Performance Content (SEO/AEO/GEO)NY$29.23–$40.38 / hourOverview The Freelance Senior Analyst, Performance Content will support AEO/GEO by strengthening brand and product discoverability across retail, commerce, marketplace, and retail media environments where consumer decisions are made and where AI systems may source or validate product information. Starcom has long been the professional birthplace and proving ground for marketing leaders - CEOs, CMOs, sales leaders, and technology pioneers - and we continue to drive the industry with peerless talent and relentless innovation.
NewAnalyst, Process and Performance Improvement National Grid PlcAnalyst, Process and Performance ImprovementBrooklyn, NY$90,000–$105,000 / yearp>To be successful we must anticipate the needs of our customers, reducing the cost of energy delivery today and pioneering the flexible energy systems of tomorrow. Facilitate daily pipeline safety incident and issue reporting into National Grid's Gas Business Continuous Improvement Program (CIP), interfacing with key parts of the business to promote reporting.
Performance Manager (Investment Data Analyst) Cooperidge Consulting FirmPerformance Manager (Investment Data Analyst)New York, NY$150,000–$175,000Cooperidge Consulting Firm is seeking a Performance Manager (Investment Data Analyst) for a premier $20B+ Global Equity Investment Management Firm in New York, NY. Client Service Analytics: Develop marketing-ready analytics highlighting portfolio characteristics, risk exposures, and performance drivers/detractors.
Senior Data Analyst, Performance Guarantees Included Health IncSenior Data Analyst, Performance GuaranteesNY$103,710–$136,895 / yearKey duties include executing the analytics required for revenue accrual and financial forecasting, providing technical support during client renewals and RFPs to evaluate the viability of custom contract commitments, and translating complex metric performance into actionable insights for both internal leadership and external stakeholders. Starting base salary for you will depend on several job-related factors, unique to each candidate, which may include education; training; skills; years and depth of experience; certifications and licensure; our needs; internal peer equity; organizational considerations; and understanding of geographic and market data.
Associate Revenue Cycle Quality & Performance Management Analyst Northwell Health IncAssociate Revenue Cycle Quality & Performance Management AnalystNYWhen determining a team members base salary and/or rate, several factors may be considered as applicable (e.g., location, specialty, service line, years of relevant experience, education, credentials, negotiated contracts, budget and internal equity). The salary range and/or hourly rate listed is a good faith determination of potential base compensation that may be offered to a successful applicant for this position at the time of this job advertisement and may be modified in the future.
Performance and Reporting Analyst Oppenheimer Holdings IncPerformance and Reporting AnalystNY$90,000–$110,000 / yearWith roots tracing back to 1881, the Company is engaged in a broad range of activities in the financial services industry, including retail securities brokerage, institutional sales and trading, investment banking (both corporate and public finance), equity & fixed income research, market making, trust services and investment advisory and asset management services. This salary range is specific to the City of New York and takes into account the wide range of factors that are considered in making salary decisions including but not limited to your skills, qualifications, experience, licensure and certifications, and other business and organizational needs.
Growth Strategy Analyst, Performance & Comp Charlie HealthGrowth Strategy Analyst, Performance & CompNew York, NY$75,000–$100,000 / yearp>By clicking "Submit application" below, you agree to Charlie Health's Privacy Policy and Terms of Service.. This role is the central point of execution for how sales performance is measured, reported, and acted on — owning recurring workflows like monthly goal tracking, quarterly bonus calculations, and biannual KPI reviews, while partnering with leadership on compensation plan design, performance reform initiatives, and ad hoc analytics.
NewFinancial Performance Analyst – PE Career Launch AIFinancial Performance Analyst – PENew York, NY$140,000–$185,000Lower middle-market private equity firms within our network may seek analytically strong Financial Performance Analysts to support ongoing monitoring and optimization of portfolio company performance. Individuals in roles like this focus on analyzing operating and financial results versus plan, identifying performance gaps, and supporting value-creation initiatives across the portfolio.
Experience and Performance Intelligence Analyst New York Life Insurance CoExperience and Performance Intelligence AnalystNew York, NY$90,000–$115,000 / yearOur diverse business portfolio creates opportunities to make a difference across industries and communities-inviting bold thinking, collaborative problem-solving, and purpose-driven innovation. By embracing a broad range of perspectives and experiences, we achieve greater success and fulfill our promise of providing financial security and peace of mind to families across all communities.
Business Analyst, Operations Performance Spring Care IncBusiness Analyst, Operations PerformanceNYRemote$80,000–$92,000 / yearThis role is part of the Operations Performance team - within the broader Operations Intelligence function - and will own core quality measurement, insights, and improvement loops that enable Provider Operations to deliver consistently excellent provider experiences at scale. • Develop and maintain scalable quality monitoring frameworks for the Provider Operations department, including sampling strategies, QA rubrics, and calibration processes to ensure scoring consistency across reviewers and teams.
Analyst, Media Measurement and Performance Ziff Davis IncAnalyst, Media Measurement and PerformanceNew York, NY$55,000–$75,000 / yearIndividual pay within the compensation range for this business unit specific role is determined based on a variety of factors including experience, scope of the role, capabilities to perform the role, education and training, as well as business and company performance. Sales Support: Act as a subject matter expert for the Sales team, answering technical questions regarding performance and helping to craft data-driven stories for client renewals and wrap-deck presentations.
Portfolio & Performance Analyst - Associate JPMorgan Chase Bank, N.A.Portfolio & Performance Analyst - AssociateBrooklyn, NYFull timeIn this role, you will help expand the team's performance and portfolio analytics capabilities and contribute to building Wealth Management-specific functionality within the Portfolio Analysis Group (PAG).As a Portfolio & Performance Analyst - Associate within JPMorgan Wealth Management (JPWM), you will support the Portfolio Analysis Group by delivering portfolio and performance analytics and reporting that enable strong investment outcomes and client communication. Liaise with key business partners to ensure appropriate account/strategy performance and technology development; Collaborate with Tech & India PAG team in the production of accurate and timely performance measurement figures for the JPMWM line of business .
Senior Analyst, Experience and Performance Intelligence New York Life Insurance CoSenior Analyst, Experience and Performance IntelligenceNew York, NY$100,000–$140,000 / yearCoordinate with experience, design, and product partners ahead of launches to capture what needs to be measured, surface data requirements early, and ensure the right tracking is in place before an experience goes live. The role will partner closely with stakeholders across marketing, experience, digital product, and technology to develop measurement frameworks and generate actionable insights from complex, and often disparate, data sources.
Business Analyst, Operations Performance (Clinical Operations) Spring HealthBusiness Analyst, Operations Performance (Clinical Operations)New York City, NYRemote$106,500–$118,000 / yeardiv class="content-conclusion">Not sure if you meet every requirement?Research shows that women and people from historically underrepresented communities often hesitate to apply for roles unless they meet every qualification compared to other similarly-qualified candidates. We review all employee pay and compensation programs annually using Radford Global Compensation Databaseat minimum to ensure competitive and fair pay.
Growth Strategy Analyst, Performance & Comp Charlie Health IncGrowth Strategy Analyst, Performance & CompNew York, NY$75,000–$100,000 / yearThis role is the central point of execution for how sales performance is measured, reported, and acted on - owning recurring workflows like monthly goal tracking, quarterly bonus calculations, and biannual KPI reviews, while partnering with leadership on compensation plan design, performance reform initiatives, and ad hoc analytics. Strong financial modeling and Excel / Google Sheets fluency - comfort building, auditing, and maintaining complex spreadsheets with formulas, lookups, and calculations that drive real dollar outcomes.
Performance Analyst Nomura Holdings IncPerformance AnalystNY$70,000–$75,000 / yearAon's Benefit Index, Nomura's benefits rank #1 amongst our competitors Department Overview: Nomura Corporate Research and Asset Management, Inc. is a registered investment advisor managing approximately $38 billion in fixed income assets including high yield bonds, leveraged loans, emerging markets, and distressed issues. By connecting markets East & West, Nomura services the needs of individuals, institutions, corporates and governments through its three business divisions: Wealth Management, Investment Management, and Wholesale (Global Markets and Investment Banking).
Customer Success Performance Insight Analyst Justworks, Inc.Customer Success Performance Insight AnalystNY$86,000–$94,600 / yearli>Demonstrated experience designing, training, or managing LLMs or similar AI models to evaluate unstructured data (e.g., customer interactions, transcripts, knowledge articles), ideally within a CX, QA, or support operations context. Partner closely with Research and Voice of Customer (VoC) teams to synthesize insights, translate findings into CSO-specific performance drivers, and identify opportunities to improve customer experience and operational outcomes.