This position leads the contact centers case management operations and recovery strategies, ensuring a consistent, brand-aligned approach across all channelsincluding voice, email, chat, web, and socialwhile serving as the key liaison between the contact center and individual lodges. An employees pay position within the salary range will be based on several factors, including, but not limited to, relevant education, qualifications, certifications, experience, skills, seniority, geographic location, performance, travel requirements, revenue-based metrics, any contractual agreements, and business or organizational needs.