Customer Service Supervisor - Full Time Whole Foods Market IncCustomer Service Supervisor - Full TimeNY$18–$30.20 / hourYou are responsible for daily operations including managing capacity, labor utilization, adherence to pick processes, and drop of task execution (for E-Commerce); and, cash management, customer demand management, labor utilization, and execution of store processes (for Customer Service). In this role, you will support the Customer Service & E-Commerce programs; this means you lead processes supporting the checkout experience and grocery delivery & pickup at your assigned store.
Airport Customer Service Supervisor (Breeze)-HPN Unifi Aviation, LLCAirport Customer Service Supervisor (Breeze)-HPNWhite Plains, NYPart timeResponsible for leading a team of agents and providing customer service to passengers for all aspects of arrivals, ticketing, check-in including boarding, baggage services, reservations, and any other queries or complaints. Assist passengers with a friendly welcome, through arrival and check-in process, including support for passengers with special needs such as unaccompanied minors, VIP passengers and passengers needing wheelchair assistance.
NewSupervisor, Customer Service Aquarion Water CompanySupervisor, Customer ServiceMonroe, CTSets the vision, direction, and culture of the Customer Service team by managing individual and team performance expectations and goals, providing individual coaching feedback sessions, maintaining singular focus on ensuring and improving customer satisfaction, monitoring real time service levels and schedule adherence, and serving as a leader and point of contact for escalated calls. Improves customer service quality, productivity and profitability by studying, evaluating, and re-designing processes; establishing and communicating service metrics; monitoring and analyzing results; implementing changes.
CSR Supervisor VCA IncCSR SupervisorStaten Island, NY$24.50–$27 / hourUnder direction from the Hospital Manager/Administrator, the Client Service Supervisor performs a wide range of difficult-to-complex administrative activities related to quality patient care and excellent client service, management of finances and accounting, marketing and promotion of services, staffing and human resources, and discretionary activities that serve to support effective business operations. Strong candidates will have supervisory experience, a positive attitude, a friendly demeanor towards both animals and people, will be detail oriented, have the ability to multi-task and can demonstrate the importance and understanding of high quality customer service.
Customer Service Supervisor Sonic Healthcare USACustomer Service SupervisorHicksville, NY$65,000–$80,000 / yearCreate an environment that facilitates open communication with team members and acts in a professional and courteous manner when interacting with team and department members. Investigate and resolve problems regarding tests and results in order to ensure accurate and efficient service.
Customer Service Supervisor Sonic Healthcare USA IncCustomer Service SupervisorHauppauge, NY$65,000–$80,000 / yearCreate an environment that facilitates open communication with team members and acts in a professional and courteous manner when interacting with team and department members. Investigate and resolve problems regarding tests and results in order to ensure accurate and efficient service.
Supervisor of Customer Service Veolia Environnement SASupervisor of Customer ServiceWest Nyack, NY$80,000–$90,000 / yearThe Supervisor oversees the daily assignments bargaining unit employees in the New York - West Nyack Office, assuring that all activities are performed in an efficient and professional manner, in order to maintain set metrics and key performance indicators tracked by the Director of Customer Service and Metering. Daily/Weekly/Monthly review and assignment of field service work routing, ensuring customer expectations/appointments are met, including providing support to meter department staff in office and in the field to ensure work completion rates.
Supervisor Customer Service GraybarSupervisor Customer ServiceGarden City, New YorkLet us know you're interested in a future opportunity by clicking Introduce Yourself in the top-right corner of the page or create an account to set up email alerts as new job postings become available that meet your interest! Most regular, full-time employees at Graybar may be eligible for a variety of benefits like: Multiple plan options for Medical, Dental, Vision, and Prescription Drug benefits.
CSR Supervisor Manhattan Veterinary GroupCSR SupervisorCopiague, New YorkManagement reserves the right to revise the job description or require that other tasks be performed when the circumstances of the job change (for example, emergencies, change in personnel, workload, or technical development). ESSENTIAL FUNCTIONS: • Responsible for the day-to-day client service areas of the front office and internally with departmental relations.
Customer Service & E-Commerce Supervisor - Full Time Whole Foods Market IncCustomer Service & E-Commerce Supervisor - Full TimeHolbrook, NY$18–$30.20 / hourYou are responsible for daily operations including managing capacity, labor utilization, adherence to pick processes, and drop of task execution (for E-Commerce); and, cash management, customer demand management, labor utilization, and execution of store processes (for Customer Service). In this role, you will support the Customer Service & E-Commerce programs; this means you lead processes supporting the checkout experience and grocery delivery & pickup at your assigned store.
Customer Service Supervisor City of New YorkCustomer Service SupervisorNew York, NYA four-year high school diploma or its educational equivalent approved by a States department of education or a recognized accrediting organization and five years of satisfactory full-time progressively responsible clerical/administrative experience including one year of the administrative supervisory experience as described in "1" above; Education and/or experience equivalent to "1", "2", or "3" above. As the primary population health strategist and policy authority for NYC, with a rich history of public health initiatives and scientific advancements, from addressing the 1822 yellow fever outbreak to the COVID-19 pandemic, we serve as a global leader in public health innovation and expertise.
Supervisor Customer Service Graybar Electric Co IncSupervisor Customer ServiceGarden City, NYLet us know you're interested in a future opportunity by clicking Introduce Yourself in the top-right corner of the page or create an account to set up email alerts as new job postings become available that meet your interest! Most regular, full-time employees at Graybar may be eligible for a variety of benefits like: Multiple plan options for Medical, Dental, Vision, and Prescription Drug benefits.
Connected Customer Supervisor Floor & DecorConnected Customer SupervisorPort Chester, NY$18.81–$27.79 / hourThis role will oversee the processes relating to cashiering, returns, cash office functions, inventory management, e-commerce support, in addition to providing customers with an exceptional shopping experience. This policy applies to all areas of employment, including recruitment, testing, screening, hiring, selection for training, upgrading, transfer, demotion, layoff, discipline, termination, compensation, benefits and all other privileges, terms and conditions of employment.
Customer Experience Supervisor I - Brooklyn Gtwy Phase2 Catalyst Brands LLCCustomer Experience Supervisor I - Brooklyn Gtwy Phase2Brooklyn, NY$24–$30 / hourCore Competencies: To achieve success at JCPenney, a Customer Experience Supervisor possesses the following core competencies: Embraces a Growth Mindset: Proposes and initiates actions on new ideas that improve our product, stores or practices. General Description: As the Customer Experience Supervisor I - You are accountable for driving profitable sales growth by leading and engaging associates, coaching associates on customer service, leading company training initiatives and delivering company checkout experience strategies.
Customer Experience Supervisor I - Roosevelt Field S/C Catalyst Brands LLCCustomer Experience Supervisor I - Roosevelt Field S/CGarden City, NY$24–$30 / hourCore Competencies: To achieve success at JCPenney, a Customer Experience Supervisor possesses the following core competencies: Embraces a Growth Mindset: Proposes and initiates actions on new ideas that improve our product, stores or practices. General Description: As the Customer Experience Supervisor I - You are accountable for driving profitable sales growth by leading and engaging associates, coaching associates on customer service, leading company training initiatives and delivering company checkout experience strategies.
NewCustomer Experience Supervisor I - Queens Center Catalyst Brands LLCCustomer Experience Supervisor I - Queens CenterElmhurst, NY$24–$30 / hourCore Competencies: To achieve success at JCPenney, a Customer Experience Supervisor possesses the following core competencies: Embraces a Growth Mindset: Proposes and initiates actions on new ideas that improve our product, stores or practices. General Description: As the Customer Experience Supervisor I - You are accountable for driving profitable sales growth by leading and engaging associates, coaching associates on customer service, leading company training initiatives and delivering company checkout experience strategies.
Customer Experience Supervisor KithCustomer Experience SupervisorNew York, New YorkWorking closely with Store Management, the Customer Experience Supervisor supports operational priorities, helps guide daily team activities, and reinforces the brand vision by consistently modeling strong leadership, service excellence, and teamwork. Led by Founder, CEO and Creative Director Ronnie Fieg, the brand is known globally for evoking nostalgia from a dynamic point of view, and working closely with a carefully selected set of best-in-class collaborators.
NewCustomer Service Lead - Part-Time Burlington Coat Factory CorporationCustomer Service Lead - Part-TimeDanbury, CTDrive improvement of friendliness, speed of checkout and customer feedback surveys by maintaining a customer-first focus and delivering a consistently great experience to all our customers with a high level of professionalism.+ Maintain a neat and orderly front end area, troubleshooting issues with registers and transactions.+ Coordinate meal and break periods and monitor schedule adherence. Overview:As the Part Time Customer Service Lead, under the guidance of the Assistant Store Manager and Customer Service Supervisor, you'll be responsible for leading day-to-day customer service initiatives, inspiring, motivating, and encouraging associates to provide exceptional, friendly and professional customer service at all times.
Sales Floor Dept Supervisor - Pro Services Lowe's Companies IncSales Floor Dept Supervisor - Pro ServicesRosedale, NY$27.80–$31.15 / hourSales Floor Department Supervisors are responsible for customer-facing activities (e.g., greeting customers, clarifying needs and identifying solutions, closing sales), non-customer-facing activities (e.g., down stocking, inventory management, area recovery) and store safety (e.g., conducting safety walks, reporting hazards, understanding safety and lifting directions). Based in Mooresville, N.C., Lowe's supports the communities it serves through programs focused on creating safe, affordable housing, improving community spaces, helping to develop the next generation of skilled trade experts and providing disaster relief to communities in need.
NewService Supervisor (Port Washington, NY, US, 11050) Cintas CorpService Supervisor (Port Washington, NY, US, 11050)Port Washington, NY$74,420–$95,160 / yearResponsibilities include supervising the service team who provides customer service, sales and the pick-up and delivery of products to our customers; hiring, training, developing and evaluating the service team to ensure Cintas customers receive the highest level of customer service and product quality in the most efficient manner; driving a company-owned vehicle to and from customer sites and assisting the service team with lifting, carrying and walking in and out of customer accounts. With offerings including uniforms, mats, mops, towels, restroom supplies, workplace water services, first aid and safety products, eye-wash stations, safety training, fire extinguishers, sprinkler systems and alarm service, Cintas helps customers get Ready for the Workday.
Supervisor Line & Ramp Services Jet Aviation International, Inc.Supervisor Line & Ramp ServicesTeterboro, NJRecommend and implement programs to support customer needs; resolve customer inquiries and complaints fairly and effectively and encourage employee involvement and suggestions for improvement and growth of the FBO, its people and its processes. Contribute to performance feedback and keep management updated on team performance; plan, assign, and direct work while ensuring appropriate staffing levels are maintained; address employee relation issues.
NewService Supervisor CintasService SupervisorPort Washington, NY$74,420–$95,160 / yearResponsibilities include supervising the service team who provides customer service, sales and the pick-up and delivery of products to our customers; hiring, training, developing and evaluating the service team to ensure Cintas customers receive the highest level of customer service and product quality in the most efficient manner; driving a company-owned vehicle to and from customer sites and assisting the service team with lifting, carrying and walking in and out of customer accounts. With offerings including uniforms, mats, mops, towels, restroom supplies, workplace water services, first aid and safety products, eye-wash stations, safety training, fire extinguishers, sprinkler systems and alarm service, Cintas helps customers get Ready for the Workday®.
Customer Service Lead - Part-Time BurlingtonCustomer Service Lead - Part-TimeBrooklyn, NYAs the Part Time Customer Service Lead, under the guidance of the Assistant Store Manager and Customer Service Supervisor, you’ll be responsible for leading day-to-day customer service initiatives, inspiring, motivating, and encouraging associates to provide exceptional, friendly and professional customer service at all times. + Drive improvement of friendliness, speed of checkout and customer feedback surveys by maintaining a customer-first focus and delivering a consistently great experience to all our customers with a high level of professionalism.
Roofing Service Field Supervisor Centimark CorporationRoofing Service Field SupervisorLong Island, NY$36–$42 / hourCentiMark Corporation, a national leader in the commercial/industrial roofing industry, has an exceptional opportunity for a Service Field Supervisor for our Long Island NY office. We also offer competitive compensation and excellent benefits that include: Premier Benefits: 2 Health Insurance Plans: Free "Core Plan" - Free Medical & Dental.
Field Service Supervisor GardaWorld Security Services U.S.Field Service SupervisorNew York, NYFull timeGardaWorld Security is a global champion in sophisticated and tailored security solutions, employing and training highly skilled and dedicated professionals across the globe, offering a wealth of opportunities to individuals looking to gain experience and develop professionally in a growing industry. As the Field Services Supervisor in New York, NY you'll be the vital link between our organization and our customers, ensuring top-tier customer service and representing GardaWorld as the industry's premier provider of contract security services.
Mobile Tire Service Supervisor Tesla IncMobile Tire Service SupervisorEnglewood, NJ$97,058–$145,587 / yearLead, coach, and develop a highly engaged team of technicians by conducting regular one-on-one developmental meetings to facilitate professional growth whilst monitoring training needs and coordinating with the training team. Monitor and enforce employee compliance with safety regulations and the service center s safety program, address technical and personnel issues, managing effective scheduling to meet service needs, and ensuring adherence to company policies for vacation and time off.
Service Supervisor Tesla IncService SupervisorWestbury, NY$97,058–$145,587 / yearIn this role, you are responsible for managing a team of Technicians and ensuring they provide exceptional service while maintaining operational efficiency in our service centers. Along with competitive pay, as a full-time Tesla employee, you are eligible for the following benefits at day 1 of hire: Medical plans > plan options with $0 payroll deduction.
Customer Service Lead - Part-Time Burlington Stores IncCustomer Service Lead - Part-TimeGlen Oaks, NYOverview: As the Part Time Customer Service Lead, under the guidance of the Assistant Store Manager and Customer Service Supervisor, you'll be responsible for leading day-to-day customer service initiatives, inspiring, motivating, and encouraging associates to provide exceptional, friendly and professional customer service at all times. Location 00429 - Glen Oaks Posting Number P1-1076260-2 Address 258-01 Union Turnpike Zip Code 11004 Position Type Regular Part-Time Career Site Category Store Associate Position Category Retail Store Base Pay $18 - $18 per hour.
Customer Service Representative Intelli-Tec Security LLCCustomer Service RepresentativeSyosset, NY$20–$24 / hourYou will be responsible for serving as a first point of contact for all internal and external customers’ inquiries and collaborate with both onsite facility managers and technicians to ensure smooth operations. As a Customer Service Representative, you represent Intelli-Tec Security Services by being the voice over the phone to provide solutions and ensure that customers feel their needs have been met.
Service Supervisor, Rutherford (2Nd Shift) Lucid MotorsService Supervisor, Rutherford (2Nd Shift)Rutherford, NJ$97,700–$134,310 / yearSalary Range: The compensation range for this position is specific to the locations listed below and is the range Lucid reasonably and in good faith expects to pay for the position taking into account the wide variety of factors that are considered in making compensation decisions, including job-related knowledge; skillset; experience, education and training; certifications; and other relevant business and organizational factors. This position will be responsible for assisting the service manager in the day-to-day operations of the Lucid Service Center, effectively managing team of advisors, technicians, service assistants and parts staff.
Service Supervisor, Rutherford Lucid MotorsService Supervisor, RutherfordRutherford, NJ$97,700–$134,310 / yearSalary Range: The compensation range for this position is specific to the locations listed below and is the range Lucid reasonably and in good faith expects to pay for the position taking into account the wide variety of factors that are considered in making compensation decisions, including job-related knowledge; skillset; experience, education and training; certifications; and other relevant business and organizational factors. This position will be responsible for assisting the service manager in the day-to-day operations of the Lucid Service Center, effectively managing team of advisors, technicians, service assistants and parts staff.
Automotive Service Supervisor, Plainview, NY (2Nd Shift) Lucid MotorsAutomotive Service Supervisor, Plainview, NY (2Nd Shift)Plainview, NY$97,700–$134,310 / yearSalary Range: The compensation range for this position is specific to the locations listed below and is the range Lucid reasonably and in good faith expects to pay for the position taking into account the wide variety of factors that are considered in making compensation decisions, including job-related knowledge; skillset; experience, education and training; certifications; and other relevant business and organizational factors. This position will be responsible for assisting the service manager in the day-to-day operations of the Lucid Service Center, effectively managing team of advisors, technicians, service assistants and parts staff.
Sales and Service Supervisor AvalonBay Communities IncSales and Service SupervisorNew York, NY$57,000–$80,500 / yearThe Sales and Service Supervisor (Assistant Community Manager) is responsible for assisting the Community Manager to maintain and execute an effective sales and marketing strategy, ensuring consistent and positive customer experiences, and helping to coach and train leasing consultants to achieve community goals. Overview: AvalonBay Communities, Inc., an equity REIT, has a long-term track record of developing, redeveloping, acquiring and managing distinctive apartment homes in some of the best U.S. markets, and delivering outsized, risk-adjusted returns to shareholders.
NewSupervisor, Line Service (FRG) Mystic Jet Center LLCSupervisor, Line Service (FRG)Farmingdale, NY$23–$25 / hourWhile performing the duties of this job, the partner is regularly exposed to moving mechanical parts; wet and/or humid conditions; extreme heat and cold; high or precarious places; outdoor weather conditions; vibration; and chemicals including aviation fuel, oils, and lavatory fluids. The Line Technician Supervisor (LTS) is responsible for overseeing all ground service activities related to transient and based aircraft, ensuring safe, efficient, and high quality service for aircraft owners, guests, and flight crews.
Supervisor Laboratory Services - Lab Blood Bank Hartford HealthCare CorpSupervisor Laboratory Services - Lab Blood BankBridgeport, CTProvides operational and technical oversight within these sections and works closely with the Medical Director, and other leadership team to formulate section activities, modify, and implement test procedures and policies, and maintain adherence to all regulatory (TJC, CAP, CLIA, etc.) regulations. It includes a 473-bed community teaching hospital, a 76-bed inpatient psychiatric facility in Westport, a large multispecialty provider group, and special needs services for adults and children.
Supervisor Line & Ramp Services Jet AviationSupervisor Line & Ramp ServicesTeterboro, NJRecommend and implement programs to support customer needs; resolve customer inquiries and complaints fairly and effectively and encourage employee involvement and suggestions for improvement and growth of the FBO, its people and its processes. Contribute to performance feedback and keep management updated on team performance; plan, assign, and direct work while ensuring appropriate staffing levels are maintained; address employee relation issues.
Supervisor Employee Service Center Madison Square Garden, Inc.Supervisor Employee Service CenterNew York City, NY$75,000–$95,000 / yearThe Company's portfolio includes a collection of world-renowned venues - New York's Madison Square Garden, Infosys Theater at Madison Square Garden, Radio City Music Hall, and Beacon Theatre; and The Chicago Theatre - that showcase a broad array of sporting events, concerts, family shows, and special events for millions of guests annually. 3+ years of experience in a customer service, call center, or HR help desk environment, with at least 1+ years in a supervisory or lead role supporting teams in a fast-paced, service-driven setting.
NewSocial Work Supervisor - Adult Protective Services Selfhelp Community Services IncSocial Work Supervisor - Adult Protective ServicesNew York, NY$67,500–$69,900 / yearPart timeSupervise volunteers for friendly visiting and telephone re-assurance program, interviews new candidates, attends HSP volunteer team meetings and facilitates at volunteer group activities. Position Summary : Responsible for overseeing the work of a team of Social Workers and Case Managers in the provision of adult protective services.
NewSocial Work Supervisor - Adult Protective Services Elder CareSocial Work Supervisor - Adult Protective ServicesNew York, New YorkSupervise volunteers for friendly visiting and telephone re-assurance program, interviews new candidates, attends HSP volunteer team meetings and facilitates at volunteer group activities. Position Summary : Responsible for overseeing the work of a team of Social Workers and Case Managers in the provision of adult protective services.
Supervisor, Field Services (NY) Securus Technologies LLCSupervisor, Field Services (NY)East Elmhurst, NY$72,906.08–$83,112.93 / yearPart timeEnsure operational readiness and performance for all systems (Security/Avaya Phones/SVV/Securus Workstations/BSO Workstations as required). Job Purpose: Responsible for operations at the visitation center while leading the visitation administrator to deliver exceptional quality service for facility staff and Family & Friends.
Supervisor, Hospitality Services NYU Langone HealthSupervisor, Hospitality ServicesMineola, NY$66,300–$72,000Full timeNYU Langone Hospital—Long Island is a 591-bed university-affiliated medical center, which offers sophisticated diagnostic and therapeutic care in virtually every specialty and subspecialty of medicine and surgery. Additionally, all employees have access to our holistic employee wellness program, which focuses on seven key areas of well-being: physical, mental, nutritional, sleep, social, financial, and preventive care.
Hospitality Services Supervisor NYU Langone HealthHospitality Services SupervisorMineola, NY$66,300–$72,000Full timeNYU Langone Hospital—Long Island is a 591-bed university-affiliated medical center, which offers sophisticated diagnostic and therapeutic care in virtually every specialty and subspecialty of medicine and surgery. Additionally, all employees have access to our holistic employee wellness program, which focuses on seven key areas of well-being: physical, mental, nutritional, sleep, social, financial, and preventive care.
Supervisor, Hospitality Services New York University School of MedicineSupervisor, Hospitality ServicesMineola, NY$66,300–$72,000 / yearNYU Langone Hospital-Long Island is a 591-bed university-affiliated medical center, which offers sophisticated diagnostic and therapeutic care in virtually every specialty and subspecialty of medicine and surgery. Additionally, all employees have access to our holistic employee wellness program, which focuses on seven key areas of well-being: physical, mental, nutritional, sleep, social, financial, and preventive care.
Hospitality Services Supervisor New York University School of MedicineHospitality Services SupervisorMineola, NY$66,300–$72,000 / yearNYU Langone Hospital-Long Island is a 591-bed university-affiliated medical center, which offers sophisticated diagnostic and therapeutic care in virtually every specialty and subspecialty of medicine and surgery. Additionally, all employees have access to our holistic employee wellness program, which focuses on seven key areas of well-being: physical, mental, nutritional, sleep, social, financial, and preventive care.
Document Production Supervisor (Secretariat Services) RR Donnelley & Sons CoDocument Production Supervisor (Secretariat Services)New York, NY$83,200–$87,360 / yearThe role also supports executive and governance-related activities, including preparation and coordination of materials, and plays a key role in enhancing processes, communication, and overall service delivery through effective stakeholder engagement and use of technology. The Document Production Supervisor is responsible for overseeing day-to-day document production and secretariat support services, ensuring high-quality, timely delivery aligned to client expectations.
Service Production Supervisor RivianService Production SupervisorBlauvelt, New York$94,900–$120,710 / yearFull timeRivian may use your Candidate Personal Data for the purposes of (i) tracking interactions with our recruiting system; (ii) carrying out, analyzing and improving our application and recruitment process, including assessing you and your application and conducting employment, background and reference checks; (iii) establishing an employment relationship or entering into an employment contract with you; (iv) complying with our legal, regulatory and corporate governance obligations; (v) recordkeeping; (vi) ensuring network and information security and preventing fraud; and (vii) as otherwise required or permitted by applicable law. Rivian may share your Candidate Personal Data with (i) internal personnel who have a need to know such information in order to perform their duties, including individuals on our People Team, Finance, Legal, and the team(s) with the position(s) for which you are applying; (ii) Rivian affiliates; and (iii) Rivian’s service providers, including providers of background checks, staffing services, and cloud services.
Supervisor, Field Services (NY) Aventiv Technologies LLCSupervisor, Field Services (NY)NY$72,906.08–$83,112.93 / yearEnsure operational readiness and performance for all systems (Security/Avaya Phones/SVV/Securus Workstations/BSO Workstations as required). Job Purpose: Responsible for operations at the visitation center while leading the visitation administrator to deliver exceptional quality service for facility staff and Family & Friends.
JFK Cabin Service Supervisor ERMCJFK Cabin Service SupervisorQueens, NYFull timeChecking, handling, assembling, removing, and installing passenger service cabin furnishings and supplies according to list specifications and cleaning must be highly detailed and specific to ensure all areas are completely free of dirt, debris, marks, fingerprints, etc. Read and interpret aircraft weight and balance loading instructions, hazardous materials identification labels, aircraft loading manifest, and baggage routing tags.
Customer Service Rep Nan McKay & Associates IncCustomer Service RepBridgeport, CTAlternatively, a minimum of two years of progressively responsible work experience for a public agency, or related work in the social service, community service, customer service and/or call center environments. DESIRED QUALIFICATIONS: High School Diploma; Education equivalent to a two-year degree from a regionally accredited institution in Public Administration, Social Science or a closely related field preferred.
Field Service Supervisor HiFyveField Service SupervisorFreeport, New YorkThis role is heavily field-based— not an office position —and requires a hands-on leader who can coach technicians, resolve issues in real time, and run service calls independently when needed. We are seeking a highly skilled HVAC Field Service Supervisor to support and lead a team of 15 commercial HVAC technicians.