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Essential Roles and Responsibilities:
Ā· Quickly set expectations on each ticket
Ā· Quickly resolve reactive service issues
Ā· Recommend best practices / automation
Ā· Document all tasks in the ticket
Ā· Maintain/update documentation in our documentation library
Ā· Escalate tickets to appropriate resources when necessary
Expected Outcomes:
When the essence of the role is understood, and the roles and responsibilities are performed with discipline the outcomes below will be expected.
Reactive Support Technician
| Team: | Reactive Support Services | Work Location: | Amarillo, Tx.