Patient Care Technician Preceptor - PCT Fresenius Medical CarePatient Care Technician Preceptor - PCTNashville, TennesseeParticipates in and reinforces infection control education of patients and families under the direction of the CM or designee as allowed by state law TRANSITIONAL CARE UNIT: • Follows all newly admitted patients through their first 4 weeks of dialysis and coordinating their transitional dialysis care• Reinforces all education and care related matters as it relates to the new patient as allowed by state law• Liaisons with appropriate FKC staff members to provide the best patient experience including making sure all disciplines are scheduled to see patient according to plan.• Treatment:• Welcome assigned patients and inquire as to their wellbeing since their last treatment.• Evaluate vascular access for patency, perform vascular access cannulation, and perform administration of heparin as delegated or as allowed by state law.• Obtain necessary pre and post treatment vital signs and weight and perform vascular access evaluation pre- treatment• Initiate dialysis treatment according to prescribed orders including blood flow (QB) and dialysate flow (QD).•
Patient Care Technician - PCT Fresenius Medical Care AG & Co KGaAPatient Care Technician - PCTNashville, TNEducation: Assist other health care members in providing patient specific detailed education regarding adequacy measures where appropriate - Online Clearance Monitoring (OLC), Adequacy Monitoring Program (AMP), Urea Kinetic Modeling (UKM), and regarding disease process/access. Supports the organization commitment to the Quality Enhancement Program (QEP) and CQI Activities, including those related to patient satisfaction and actively participates in process improvement activities that enhance the likelihood that patients will achieve the organization Quality Enhancement Goals (QEP).
Patient Care Technician Preceptor - PCT Fresenius Medical Care AG & Co KGaAPatient Care Technician Preceptor - PCTNashville, TNEducation: Assist other health care members in providing patient specific detailed education regarding adequacy measures where appropriate - Online Clearance Monitoring (OLC), Adequacy Monitoring Program (AMP), Urea Kinetic Modeling (UKM), and regarding disease process/access. Supports the organization commitment to the Quality Enhancement Program (QEP) and CQI Activities, including those related to patient satisfaction and actively participates in process improvement activities that enhance the likelihood that patients will achieve the organization Quality Enhancement Goals (QEP).
Patient Care Coordinator Bilingual Preferred Ortho Sport and Spine PhysiciansPatient Care Coordinator Bilingual PreferredNashville, TNThe Patient Care Coordinator position is responsible for welcoming patients, setting appointments, and checking patients in and out, while maximizing patient satisfaction and utilization of treatment rooms. The practice specializes in providing state-of-the-art, minimally invasive treatment of complex neck and spine problems, as well as sports related injuries and conditions.
Patient Engagement Specialist Upperline HealthPatient Engagement SpecialistNashville, TNUpperline Health providers coordinate patients' care among a team of specialists - physicians, advanced practice providers, care navigators, pharmacists, dieticians, and social workers for integrated treatment that addresses patients' immediate and long-term health needs. What You'll Do: Responsible for the management of patient engagement outcomes for assigned patients, including independent ownership of patient conversion targets, fiscal determination of investment needed by patient, and ultimate return on investment for assigned patients.
Patient Care Technician Preceptor - PCT - Dialysis Fresenius Medical Care AG & Co KGaAPatient Care Technician Preceptor - PCT - DialysisChattanooga, TNEducation: Assist other health care members in providing patient specific detailed education regarding adequacy measures where appropriate - Online Clearance Monitoring (OLC), Adequacy Monitoring Program (AMP), Urea Kinetic Modeling (UKM), and regarding disease process/access. Supports the organization commitment to the Quality Enhancement Program (QEP) and CQI Activities, including those related to patient satisfaction and actively participates in process improvement activities that enhance the likelihood that patients will achieve the organization Quality Enhancement Goals (QEP).
Acute Inpatient Patient Care Technician - PCT CCHT - Dialysis Fresenius Medical Care AG & Co KGaAAcute Inpatient Patient Care Technician - PCT CCHT - DialysisKnoxville, TNSupports the FMCNA commitment to the Quality Enhancement Program (QEP) and Quality Assessment and Performance Improvement (QAI) Activities; including those related to patient satisfaction and actively participates in process improvement activities that enhance the likelihood that patients will achieve the FMC Quality Enhancement Goals (QEP). Evaluates patients' vascular access during treatment including arterial and venous monitoring pressures, provides appropriate intervention as needed, documents and reports any unusual findings to the FMCNA RN.
Patient Svcs Rep - Level 1 Cherokee Health Systems IncPatient Svcs Rep - Level 1Alcoa, TNYou'll be the friendly face greeting patients, assisting with insurance verification, scheduling appointments, and handling administrative tasks. Join a mission-driven nonprofit that values your work/life balance, fosters a dedicated team, and offers competitive benefits & PTO.
Denials Representative Team Health Holdings IncDenials RepresentativeKnoxville, TNTeamHealth has been recognized by Newsweek as one of America's Greatest Workplaces in Health Care for 2025 -Becker's Hospital Review names TeamHealth among the top 150 places to work in healthcare. 848690, No, 5770, 2337, 1, 0.0, 0.0, 20-Apr-2026, Denials Representative, Denials Representative, Remote, QUALIFICATIONS / EXPERIENCE: Approximately two+ years of experience with insurance denial and correspondence.
Client Service Representative Animal Clinic DowntownClient Service RepresentativeChattanooga, TNFull timeThe professional and courteous staff at Animal Clinic Downtown & Animal Clinic East seek to provide the best possible medical, surgical, and dental care for our highly valued patients. ● Must possess basic math skills to determine proper deposits, make changes, and process payments utilizing credit card and check terminal.
NewMedicare Collections Representative Apria HealthcareMedicare Collections RepresentativeTennesseeWith deep expertise promoting health outside the hospital and a presence in communities nationwide through our Apria and Byram Healthcare brands, Accendra Health does more than just deliver the essentials. The essential duties and responsibilities, physical requirements, and work environment described above are representative of those typically required for this position but may vary depending on staffing and business needs at specific locations.
Patient Food Server HCA Healthcare IncPatient Food ServerHermitage, TNWhat qualifications you will need:High School Degree / Equivalent preferredFood Handlers or ServSafe Certificate preferredBanquet/Server experienced preferred1 year of food service experience required(must be provided on application and/or resume)Completion of application assessment is required to be considered for this positionBenefits TriStar Summit Medical Center, offers a total rewards package that supports the health, life, career and retirement of our colleagues. Job Summary and Qualifications The Patient Service Representative will be an experienced and competent professional who is responsible for obtaining food preferences, preparing, and distributing quality food and supplies to patients daily.
Lead Patient Services Spec Vanderbilt University Medical CenterLead Patient Services SpecBellevue, TNWhile performing the duties of this job, the associate is occasionally required to stand; walk; sit for extended periods of time; use hands to touch, handle, or feel objects, tools or controls; reach with hands and arms; climb stairs; balance; stoop, kneel, bend, crouch or crawl; talk or hear; taste or smell. Discover Vanderbilt University Medical Center: Located in Nashville, Tennessee, and operating at a global crossroads of teaching, discovery, and patient care, VUMC is a community of individuals who come to work each day with the simple aim of changing the world.
Patient Care Coordinator Cedar RecoveryPatient Care CoordinatorAthens, TN$20.50–$22.50 / hourCedar Recovery, LLC is an ASAM Level I outpatient treatment facility that employs an array of evidenced-based treatment modalities to provide an integrated model of care of medical, counseling, and therapeutic interventions to treat every patient’s individual needs and promote long-term sustainable recovery from substance use disorder. The responsibilities for this position include the management of patient administrative functions, including, but not limited to the following: Greeting patients, assisting patients with check-in, answering phones, performing new patient intakes and scheduling new patient appointments .
Sales Representative & Trainer – Military & Law Enforcement Friendly The Compass Business GroupSales Representative & Trainer – Military & Law Enforcement FriendlyParis, TennesseeIf you're ready to lead, serve, and grow in a career that rewards purpose and performance, Compass Business Group wants you on our team. Compass Business Group is looking for mission-driven professionals to join our team as a Sales Representative & Trainer.
Physician Referral Representative Baptist Memorial Health Care CorpPhysician Referral RepresentativeCollierville, TNCoordinates and facilitates business functions in support of physician services and referral development department to include processing patient referrals accurately and efficiently through data entry and with established productivitiy guidelines and tools gerneration of reports communication and follow up with physican office staff and patients problem resolution and service recovery. Excellent interpersonal skills with the ability to effectively communicate both verbally anbd written with patients physicans and office staff to provide optimal levels of patient care.
NewSales Representative II, Spine MedtronicSales Representative II, SpineNashville, TennesseeRemoteAt Medtronic, the Sales Representative II, Spine is responsible for making field sales calls, soliciting orders, selling assigned Medtronic Spinal and Biologics products and representing the company in accordance with its policies and in the assigned territory; for maintaining an awareness of local competitive conditions and for reporting back promptly to the district manager. If you are applying to perform work for Medtronic, Inc. (“Medtronic”) in any position which will involve performing at least two (2) hours of work on average each week within the unincorporated areas of Los Angeles County, you can find here a list of all material job duties of the specific job position which Medtronic reasonably believes that criminal history may have a direct, adverse and negative relationship potentially resulting in the withdrawal of a conditional offer of employment.
Sales Representative II, Spine Medtronic PlcSales Representative II, SpineNashville, TNRemoteAt Medtronic, the Sales Representative II, Spine is responsible for making field sales calls, soliciting orders, selling assigned Medtronic Spinal and Biologics products and representing the company in accordance with its policies and in the assigned territory; for maintaining an awareness of local competitive conditions and for reporting back promptly to the district manager. If you are applying to perform work for Medtronic, Inc. ("Medtronic") in any position which will involve performing at least two (2) hours of work on average each week within the unincorporated areas of Los Angeles County, you can find here a list of all material job duties of the specific job position which Medtronic reasonably believes that criminal history may have a direct, adverse and negative relationship potentially resulting in the withdrawal of a conditional offer of employment.
Account Follow-Up Representative I MEDHOST, Inc.Account Follow-Up Representative INashville, TNRemoteFull timeTimely follow-up on hospital patient accounts that are outstanding for insurance payment, including but not limited to the following processes: verify claim payment status, rebill to patient's insurance, proration to correct financial class and notation of patient accounts with steps taken for resolution. As a wholly owned subsidiary of Constellation Software Inc. (“CSI”, symbol CSU on the TSX), Harris has become the cornerstone for CSI’s investment in utility, local government, school districts, public safety, and healthcare software verticals.
BILINGUAL REGISTRATION REPRESENTATIVE CHRIST COMMUNITY HEALTH SERVICES INCBILINGUAL REGISTRATION REPRESENTATIVEMemphis, TNProvides medical office assistance according to established policies and procedures; greets patients and responds to inquiries; obtains necessary information for accurate billing; ensures patients have information necessary for registration process, follow-up appointments, and future communications. Generally, the approach to tasks may be consistent, but the number of steps required and/or the number of variables involved creates the possibility of errors unless the incumbent pays close attention.
REGISTRATION REPRESENTATIVE CHRIST COMMUNITY HEALTH SERVICES INCREGISTRATION REPRESENTATIVEMemphis, TNProvides medical office assistance according to established policies and procedures; greets patients and responds to inquiries; obtains necessary information for accurate billing; ensures patients have information necessary for registration process, follow-up appointments, and future communications. Takes detailed phone messages for administrators, physicians, nurses, and other staff members, including date, time, and operator's initials; emails messages to nurses from physician offices.
Pharmaceuticals Sales Representative, Diabetes - Knoxville The Steely GroupPharmaceuticals Sales Representative, Diabetes - KnoxvilleRemote, Knoxville, TNRemote$85,000–$140,000 / yearProfessionally and ethically represent company to external customers (including but not limited to hospitals, IDNs, individual physicians and health care providers, and local diabetes chapters) and foster their respect by demonstrating our commitment to advancing patient care and outcomes. Work with Regional Business Directors, Channel/Trade & Market Access Teams, and Sales Representatives to develop territory-specific strategies to ensure patient access to company products.
Pharmaceuticals Sales Representative, Diabetes - Chattanooga The Steely GroupPharmaceuticals Sales Representative, Diabetes - ChattanoogaRemote, Chattanooga, TNRemote$85,000–$140,000 / yearProfessionally and ethically represent company to external customers (including but not limited to hospitals, IDNs, individual physicians and health care providers, and local diabetes chapters) and foster their respect by demonstrating our commitment to advancing patient care and outcomes. Work with Regional Business Directors, Channel/Trade & Market Access Teams, and Sales Representatives to develop territory-specific strategies to ensure patient access to company products.
Account Executive/Sales Development Representative ClarusAccount Executive/Sales Development RepresentativeNashville, TennesseeThe Account Executive at Clarus will serve as a hybrid Account Executive and Sales Development Representative, owning the full sales cycle for inbound inquiries from independent physician practices while supporting senior sellers with targeted outbound prospecting into specialized market segments such as home health, infusion, and other niche verticals. The ideal candidate is an early-career sales professional with strong written and verbal communication skills, high activity tolerance, and a track record of converting inbound demand and generating qualified outbound meetings in B2B SaaS — ideally with exposure to healthcare technology.
NewSales Development Representative ClarusSales Development RepresentativeNashville, TennesseeThe ideal candidate is an early-career sales professional with strong written and verbal communication skills, high activity tolerance, and a track record of generating qualified outbound meetings in B2B SaaS — ideally with exposure to healthcare technology. Pipeline Hygiene and Cross-Functional Coordination: You will manage Salesforce data integrity across your accounts, contacts, opportunities, and activities, and report weekly on outbound meeting attainment and outreach progression.
Medical Sales Representative - Nashville, TN Ortho Molecular ProductsMedical Sales Representative - Nashville, TNNashville, Tennessee$90,000–$120,000 / yearFull timeOverview: At Ortho Molecular Products, we believe in empowering healthcare professionals with science-based nutritional solutions that truly make a difference. Voluntary Benefits : Options including short-term disability, life insurance (whole/term), hospital indemnity, critical illness, and accident expense coverage.
Allowables Representative Team Health Holdings IncAllowables RepresentativeKnoxville, TN854227, No, 5770, 2337, 1, 0.0, 0.0, 23-Jun-2026, Allowables Representative, Full-Time, Allowables Representative, Remote, TeamHealth is proud to be the leading physician practice in the U.S. providing exceptional patient care, together. Consults with Allowables Manager for unusual circumstances that may include system data issues, payer responses, or Managed Care delinquencies.
Call Center Representative - POS_C_125842 Team Health Holdings IncCall Center Representative - POS_C_125842Knoxville, TNRemote858696, No, 5770, 2337, 1, 0.0, 0.0, 02-Aug-2026, Call Center Representative - POS_C_125842, Part-Time, Medical Call Center Representative, Remote, Knoxville, TN, QUALIFICATIONS / EXPERIENCE: Approximately one year of office experience in a medical setting. TeamHealth has also been recognized by Newsweek as one of America's Greatest Workplaces in Health Care for 2025- We continue to grow across the U.S. from our Clinicians to Corporate Employees.
Accounts Receivable Representative SpecialtyCareAccounts Receivable RepresentativeBrentwood, TNExceptional care and positive patient outcomes require team members passionately dedicated to collaborating and driving excellence at every turn-from clinicians in the operating room to administrative people providing support behind the scenes. As an Accounts Receivable Representative you are responsible for trending, analyzing and working medical claim denials from commercial, multi-state Medicare and Medicaid, HMO/PPO and subrogation payers as assigned.
Provider Enrollment Representative Team Health Holdings IncProvider Enrollment RepresentativeKnoxville, TN854555, No, 5770, 2337, 1, 0.0, 0.0, 29-Jun-2026, Provider Enrollment Representative, Full-Time, Provider Enrollment Representative, Remote, TeamHealth is proud to be the leading physician practice in the U.S. providing exceptional patient care, together. TeamHealth has been recognized by Newsweek as one of America's Greatest Workplaces in Health Care for 2025 -Becker's Hospital Review names TeamHealth among the top 150 places to work in healthcare.
Appeals Representative Team Health Holdings IncAppeals RepresentativeKnoxville, TNTeamHealth has been recognized by Newsweek as one of America's Greatest Workplaces in Health Care for 2025 -Becker's Hospital Review names TeamHealth among the top 150 places to work in healthcare. 852379, No, 5770, 2337, 1, 0.0, 0.0, 02-Jun-2026, Appeals Representative, Appeals Representative, Hybrid, Louisville, TN, EXPERIENCE / SKILLS: One year medical billing experience.
Accounts Receivable Representative Team Health Holdings IncAccounts Receivable RepresentativeKnoxville, TN858174, No, 5770, 2337, 1, 0.0, 0.0, 28-Jul-2026, Accounts Receivable Representative, Full-Time, Accounts Receivable Representative, Anesthesia, Hybrid, Louisville, TN, Qualifications / Experience: Six months of medical billing experience. Overview: This position is responsible for reviewing un-adjudicated claims billed to various carriers at their assigned Billing Group in the No Activity/No Response Roles.
Account Sales Representative Natera IncAccount Sales RepresentativeKnoxville, TN$90,000–$100,000 / yearCross-Functional Collaboration: Partner fluidly with internal stakeholders-including Clinical Field Specialists (CFSs), Strategic Account Managers (SAMs), Medical Science Liaisons (MSLs), and patient coordinators-to maximize unit growth and deliver elite provider and patient experiences. Bachelor's degree preferred (or Associate's degree with a minimum of 4 years of relevant clinical/sales experience).Minimum of 2 years of business-to-business (B2B) or medical sales experience with a proven track record of hitting targets, OR a background as a medical assistant, clinical support, patient liaison, or nurse.
Account Follow-Up Representative I HarrisAccount Follow-Up Representative ITennesseeRemoteTimely follow-up on hospital patient accounts that are outstanding for insurance payment, including but not limited to the following processes: verify claim payment status, rebill to patient's insurance, proration to correct financial class and notation of patient accounts with steps taken for resolution. As a wholly owned subsidiary of Constellation Software Inc. (“CSI”, symbol CSU on the TSX), Harris has become the cornerstone for CSI’s investment in utility, local government, school districts, public safety, and healthcare software verticals.
Remote Call Center Representative WellSkyRemote Call Center RepresentativeTennesseeRemoteContact assigned patients quarterly to facilitate CPAP supply reorders with the goal of achieving a 50% reorder rate while ensuring patients' continued compliance and satisfaction. The Remote Call Center Representative (Sleep Coach) is responsible for conducting outbound calls to patients to facilitate CPAP supply reorders.
Imaging Services Representative, Blount, Radiology-ETMG, Full-Time, Days Prisma HealthImaging Services Representative, Blount, Radiology-ETMG, Full-Time, DaysMaryville, TNCommunicates with referring office staff members to correctly code ordered procedure for proper revenue stream. Ensures that all daily schedules have precertification completed and that exams are in the ready to perform status.
Insurance Representative Vitruvian HealthInsurance RepresentativeCleveland, TennesseeWith more than 80 access points across the region—including Hamilton Medical Center and Bradley Medical Center—you’ll have the opportunity to be part of something bigger: a connected, mission‑driven team making a difference every day. As the leading healthcare system for northwest Georgia and southeast Tennessee, we are committed not only to strengthening the health of our communities, but also to supporting the growth, success, and well‑being of every team member.
Insurance Representative - PRN Vitruvian HealthInsurance Representative - PRNCleveland, TennesseeWith over 80 points of access across the region, including Hamilton Medical Center and Bradley Medical Center, we offer the opportunity to be part of something bigger: a connected, mission-driven team changing lives every day. The Insurance Representative is responsible for verifying all patient demographics and patient insurance benefits in order to inform patients of their estimated liabilities.
Representative-Admissions-PRN Baptist Memorial Health CareRepresentative-Admissions-PRNMemphis, TNRegisters patients accurately, efficiently and professionally to ensure data base integrity and facilitate claims processing. Applies financial screening guidelines to ensure proper procedures are followed in obtaining upfront collections for the specific facility.
Representative-Admissions Baptist Memorial Health CareRepresentative-AdmissionsHuntingdon, TNRegisters patients accurately, efficiently and professionally to ensure data base integrity and facilitate claims processing. Applies financial screening guidelines to ensure proper procedures are followed in obtaining upfront collections for the specific facility.
Admissions Representative Baptist Memorial Health CareAdmissions RepresentativeMemphis, TNRegisters patients accurately, efficiently and professionally to ensure data base integrity and facilitate claims processing. Applies financial screening guidelines to ensure proper procedures are followed in obtaining upfront collections for the specific facility.
Veterinary Technician-Oncology After Hour Animal HospitalVeterinary Technician-OncologyNorth Little Rock, AR$20–$22 / hourFull timeToday, its network of 360+ primary, emergency, and specialty hospitals across the U.S. cares for pets of all ages and health needs, while portfolio companies provide tools and technology that help veterinary teams work smarter and deliver better care. For pet owners, convenient solutions such as a mobile app, Thrive Plus membership, HereFurYou Helpline, online booking, and flexible financial options make accessing quality care simpler— giving families the peace of mind their pets deserve.
Patient Advocate Rep - Saint Francis Hospital Conifer Revenue Cycle SolutionsPatient Advocate Rep - Saint Francis HospitalMemphis, TNConifer Health helps organizations transition from volume to value-based care, enhance the consumer and patient healthcare experience and improve quality, cost and access to healthcare. Responsible for identifying all sources of potential payors including auto insurance, Workers' Compensation, commercial insurance, private insurance, TPL, etc. to route account appropriately in the Patient Accounting environment.
NewLead Admin Asst Clinical, Ambulatory Medicine Patient Care Centers & Endoscopy Labs Vanderbilt University Medical CenterLead Admin Asst Clinical, Ambulatory Medicine Patient Care Centers & Endoscopy LabsNashville, TennesseeDiscover Vanderbilt University Medical Center : Located in Nashville, Tennessee, and operating at a global crossroads of teaching, discovery, and patient care, VUMC is a community of individuals who come to work each day with the simple aim of changing the world. Our professional administrative functions include critical supporting roles in information technology and informatics, finance, administration, legal and community affairs, human resources, communications and marketing, development, facilities, and many more.
Senior Specialty Representative - Bone Health - Nashville South, TN AmgenSenior Specialty Representative - Bone Health - Nashville South, TNMemphis, TennesseeIn addition to the base salary, Amgen offers a Total Rewards Plan, based on eligibility, comprising of health and welfare plans for staff and eligible dependents, financial plans with opportunities to save towards retirement or other goals, work/life balance, and career development opportunities that may include: A comprehensive employee benefits package, including a Retirement and Savings Plan with generous company contributions, group medical, dental and vision coverage, life and disability insurance, and flexible spending accounts. · Perform as a sales leader to achieve territory sales by delivering branded sales messages, conducting planned programs, scheduling and following-up with medical educational programs, and achieving or exceeding sales targets through both in-person and virtual engagement.
Respiratory Sales Representative Sleep Management LLCRespiratory Sales RepresentativeJohnson City, TNPart timeDevelop sales territory action plans and call strategies to maintain ongoing business with current accounts and apply working knowledge of clinical, consultative, and strategic selling skills to drive new market potential to grow the business within assigned territory. While our Respiratory Therapists provide the highest level of clinical care and support for our patients, our Sales Representatives work in conjunction with healthcare decision-makers to ensure a comfortable transition for the patient from the hospital to their home.
Loan Servicing Representative Frontline Source Group Holdings, LLC dba dfwHRLoan Servicing RepresentativeNashville, TNRemoteThe Loan Servicing Representative is a critical, detail-driven role responsible for managing day-to-day loan servicing and transactional workflows. This Loan Servicing Representative position focuses on accuracy, ownership, and efficiency in processing financial data and supporting internal teams.
Chart Swap Representative Team Health Holdings IncChart Swap RepresentativeKnoxville, TN857684, No, 5770, 2337, 1, 0.0, 0.0, 23-Jul-2026, Chart Swap Representative, Full-Time, Chart Swap Representative, Remote, Louisville, TN, QUALIFICATIONS / EXPERIENCE: High school diploma or equivalent required. JOB DESCRIPTION OVERVIEW: The Chart Swap Department is responsible for processing attorney requests, (LOA's), for billing records, affidavits, subpoenas, and balance verifications.
Business Development Representative - Outpatient Programs Acadia Healthcare Co IncBusiness Development Representative - Outpatient ProgramsGermantown, TNPURPOSE STATEMENT: Expand lines of service as defined by management by developing and retaining referrals from physicians and other key non-physician referral sources. Develop strong partnerships with physicians, discharge planners, social workers, and case managers.
Central Scheduler Representative Baptist Memorial Health Care CorpCentral Scheduler RepresentativeCollierville, TNCompetently uses the hospital information and telecommunications systems to maintain records, correspondence, and reports to facilitate timely communication and accurate documentation. Obtains accurate demographic, insurance, and clinical information and enters in to the computer system to create the new patient account and financial record.