Medical Sales Representative - Acute Care Medline IndustriesMedical Sales Representative - Acute CareMinneapolis, MNFull timeThis team sells exam gloves, durable medical equipment, incontinence products, OR kits, plastics, skin care products, textiles, bathing systems, gauze, packs and gowns, protective apparel, surgical trays, advanced wound care, surgeons’ gloves and other things used in hospitals. Bachelor’s degree and at least 2 years of quota-based sales experience demonstrating a background in cold calling, commissioned, full-cycle sales experience OR at least 5 years of quota-based sales experience demonstrating a background in cold calling, commissioned, full-cycle sales experience.
Patient Representative U.S. Department of Veterans AffairsPatient RepresentativeMinneapolis, MN$67,290–$105,845 / yearQualifying specialized experience includes providing customer service to patients and staff with resolving problems or complaints; identifying problem areas and suggesting solutions or alternatives; explaining policies and procedures; keeping accurate records and preparing reports and/or written correspondence; collaborating with facility staff to improve the patient experience. You may qualify based on your experience and/or education as described below: To qualify for this position at the GS-09 level, you must meet one of the following: Specialized Experience: You must have at least one (1) full year of specialized experience equivalent to at least the next lower grade level (GS-07) in the Federal Service, that is directly related to the work of the position and has equipped you with the particular knowledge, skills, and abilities to successfully perform the duties as a Patient Representative/Advocate.
Patient Services Representative - Twin Cities Orthopedics Twin Cities OrthopedicsPatient Services Representative - Twin Cities OrthopedicsEdina, MNTwin Cities Orthopedics is an operating division of Infinite Health Collaborative (i-Health), a group of local medical practices, owned and led by its physicians, on a mission to give patients more control over their healthcare. Rotation of Switchboard Operator duties which include: accepting, handling and transferring calls, coordination of interpreters for clinic appointments, and coordination of patient referrals.
Patient Services Representative - Almara OGI - Maple Grove Twin Cities OrthopedicsPatient Services Representative - Almara OGI - Maple GroveMaple Grove, MNAlmara Womens Health | Obstetrics, Gynecology & Infertility is an operating division of Infinite Health Collaborative (i-Health), a group of local medical practices, owned and led by its physicians, on a mission to give patients more control over their healthcare. Employees working 30+ hours per week (60 hours per pay period) are eligible for our Medical (w/Maternity Bundle), Dental & Vision plans, as well as Tuition Reimbursement.
Patient Services Representative - Almara Women''''s Health | OGI, Maple Grove Twin Cities OrthopedicsPatient Services Representative - Almara Women''''s Health | OGI, Maple GroveMaple Grove, MNFor further information about the E-Verify program, please click here: https://www.e-verify.gov/employees/employee-rights-and-responsibilities. Almara Womens Health | Obstetrics, Gynecology & Infertility is an operating division of Infinite Health Collaborative (i-Health), a group of local medical practices, owned and led by its physicians, on a mission to give patients more control over their healthcare.
Patient Services Representative - Almara Women''''s Health Twin Cities OrthopedicsPatient Services Representative - Almara Women''''s HealthEdina, MNFor further information about the E-Verify program, please click here: https://www.e-verify.gov/employees/employee-rights-and-responsibilities. Almara Womens Health is an operating division of Infinite Health Collaborative (i-Health), a group of local medical practices, owned and led by its physicians, on a mission to give patients more control over their healthcare.
Patient Services Representative - Almara Women''''s Health | Haugen OB/GYN, Edina Twin Cities OrthopedicsPatient Services Representative - Almara Women''''s Health | Haugen OB/GYN, EdinaEdina, MNFor further information about the E-Verify program, please click here: https://www.e-verify.gov/employees/employee-rights-and-responsibilities. Almara Womens Health is an operating division of Infinite Health Collaborative (i-Health), a group of local medical practices, owned and led by its physicians, on a mission to give patients more control over their healthcare.
Patient Services Representative, Occupational Health - Twin Cities Orthopedics Twin Cities OrthopedicsPatient Services Representative, Occupational Health - Twin Cities OrthopedicsEden Prairie, MNTwin Cities Orthopedics is an operating division of Infinite Health Collaborative (i-Health), a group of local medical practices, owned and led by its physicians, on a mission to give patients more control over their healthcare. Essential Job Functions: Greet and register patients; collect co-payments, pre-payments, insurance information, and photo ID for Occupational Health and MRI patients.
Patient Services Representative - Almara Women''''s Health, Edina Twin Cities OrthopedicsPatient Services Representative - Almara Women''''s Health, EdinaEdina, MNAlmara Womens Health is an operating division of Infinite Health Collaborative (i-Health), a group of local medical practices, owned and led by its physicians, on a mission to give patients more control over their healthcare. Employees working 30+ hours per week (60 hours per pay period) are eligible for our Medical (w/Maternity Bundle), Dental & Vision plans, as well as Tuition Reimbursement.
Patient Access Acute Representative Intermountain Health IncPatient Access Acute RepresentativeMN$18.15–$24.99 / hourp>We care about your well-being - mind, body, and spirit - which is why we provide our caregivers a generous benefits package that covers a wide range of programs to foster a sustainable culture of wellness that encompasses living healthy, happy, secure, connected, and engaged. The caregiver ensures that accurate and complete information is collected and entered into the system, verifies insurance and eligibility, collects co-pays and balances, and follows up on pending issues.
HOSPITAL REGISTRATION REPRESENTATIVE - PATIENT ACCESS Aspirus IncHOSPITAL REGISTRATION REPRESENTATIVE - PATIENT ACCESSDuluth, MN$17.87–$25.91 / hourThe health system operates 18 hospitals and 130 outpatient locations with nearly 14,000 team members, including 1,300 employed physicians and advanced practice clinicians. In addition to the main hospital campus, the Duluth area includes multiple primary and specialty care clinics that serve the Twin Ports and surrounding communities.
Representative, Patient Access HealthPartners InstituteRepresentative, Patient AccessStillwater, MNIn addition to customer service functions, the Patient Access Rep is responsible for accurate patient registration which includes; patient identification interviews, verification of patient demographic and insurance information, real time insurance eligibility checks and precise entry of this information into the system. We're a nonprofit, integrated health care organization, providing health insurance in six states and high-quality care at more than 90 locations, including hospitals and clinics in Minnesota and Wisconsin.
Patient Access Representative HealthPartners InstitutePatient Access RepresentativeStillwater, MNIn addition to customer service functions, the Patient Access Rep is responsible for accurate patient registration which includes; patient identification interviews, verification of patient demographic and insurance information, real time insurance eligibility checks and precise entry of this information into the system. We're a nonprofit, integrated health care organization, providing health insurance in six states and high-quality care at more than 90 locations, including hospitals and clinics in Minnesota and Wisconsin.
Patient Access Representative - ED Floors Essentia HealthPatient Access Representative - ED FloorsDuluth, MN$17.28–$25.51 / hourPerforms point of service data collection, including identifying and collecting patient co-payments and down payments, reconciles the cash drawer, and reports daily deposit records associated with the collection of co-payments to ensure accurate accounting of revenue. Interviews and obtains demographic and financial information from patients or their representatives through face-to-face and virtual interactions to provide Essentia Health with the documents and data necessary to ensure appropriate care and compliant, accurate patient registration and billing.
Patient Access Representative Essentia HealthPatient Access RepresentativeBrainerd, MN$17.63–$26.45 / hourPerforms point of service data collection, including identifying and collecting patient co-payments and down payments, reconciles the cash drawer, and reports daily deposit records associated with the collection of co-payments to ensure accurate accounting of revenue. Interviews and obtains demographic and financial information from patients or their representatives through face-to-face and virtual interactions to provide Essentia Health with the documents and data necessary to ensure appropriate care and compliant, accurate patient registration and billing.
Patient Access Representative - Sandstone Essentia HealthPatient Access Representative - SandstoneSandstone, MNPerforms point of service data collection, including identifying and collecting patient co-payments and down payments, reconciles the cash drawer, and reports daily deposit records associated with the collection of co-payments to ensure accurate accounting of revenue. Interviews and obtains demographic and financial information from patients or their representatives through face-to-face and virtual interactions to provide Essentia Health with the documents and data necessary to ensure appropriate care and compliant, accurate patient registration and billing.
Patient Access Representative (24 hours a week) Essentia HealthPatient Access Representative (24 hours a week)Deer River, MN$17.63–$26.45 / hourPerforms point of service data collection, including identifying and collecting patient co-payments and down payments, reconciles the cash drawer, and reports daily deposit records associated with the collection of co-payments to ensure accurate accounting of revenue. Interviews and obtains demographic and financial information from patients or their representatives through face-to-face and virtual interactions to provide Essentia Health with the documents and data necessary to ensure appropriate care and compliant, accurate patient registration and billing.
Patient Access Representative - Fulltime - ED Essentia HealthPatient Access Representative - Fulltime - EDDuluth, MNPerforms point of service data collection, including identifying and collecting patient co-payments and down payments, reconciles the cash drawer, and reports daily deposit records associated with the collection of co-payments to ensure accurate accounting of revenue. Interviews and obtains demographic and financial information from patients or their representatives through face-to-face and virtual interactions to provide Essentia Health with the documents and data necessary to ensure appropriate care and compliant, accurate patient registration and billing.
Patient Access Representative -Casual Essentia HealthPatient Access Representative -CasualDuluth, MN$17.28–$25.51 / hourInterviews and obtains demographic and financial information from patients or their representatives through face-to-face and virtual interactions to provide Essentia Health with the documents and data necessary to ensure appropriate care and compliant, accurate patient registration and billing. Performs point of service data collection, including identifying and collecting patient co-payments and down payments, reconciles the cash drawer, and reports daily deposit records associated with the collection of co-payments to ensure accurate accounting of revenue.
Patient Access Representative - Casual Essentia HealthPatient Access Representative - CasualMN$17.63–$26.45 / hourli>Performs point of service data collection, including identifying and collecting patient co-payments and down payments, reconciles the cash drawer, and reports daily deposit records associated with the collection of co-payments to ensure accurate accounting of revenue. Interviews and obtains demographic and financial information from patients or their representatives through face-to-face and virtual interactions to provide Essentia Health with the documents and data necessary to ensure appropriate care and compliant, accurate patient registration and billing.
Patient Access Representative - Part time Essentia HealthPatient Access Representative - Part timeDuluth, MinnesotaThey must be able to complete patient checkout, schedule follow-up appointments per the physician’s order, and provide patients with cost estimates and itineraries for their upcoming appointments.Education Qualifications:. Performs point of service data collection, including identifying and collecting patient co-payments and down payments, reconciles the cash drawer, and reports daily deposit records associated with the collection of co-payments to ensure accurate accounting of revenue.
Patient Access Representative -16 hours a week Essentia HealthPatient Access Representative -16 hours a weekVirginia, MinnesotaThey must be able to complete patient checkout, schedule follow-up appointments per the physician’s order, and provide patients with cost estimates and itineraries for their upcoming appointments.Education Qualifications:. Interviews and obtains demographic and financial information from patients or their representatives through face-to-face and virtual interactions to provide Essentia Health with the documents and data necessary to ensure appropriate care and compliant, accurate patient registration and billing.
Patient Access Representative - Full time Essentia HealthPatient Access Representative - Full timeDuluth, MinnesotaThey must be able to complete patient checkout, schedule follow-up appointments per the physician’s order, and provide patients with cost estimates and itineraries for their upcoming appointments.Education Qualifications:. Interviews and obtains demographic and financial information from patients or their representatives through face-to-face and virtual interactions to provide Essentia Health with the documents and data necessary to ensure appropriate care and compliant, accurate patient registration and billing.
NewPatient Access Representative (.6 FLEX FTE) Essentia HealthPatient Access Representative (.6 FLEX FTE)Detroit Lakes, Minnesotali>Performs point of service data collection, including identifying and collecting patient co-payments and down payments, reconciles the cash drawer, and reports daily deposit records associated with the collection of co-payments to ensure accurate accounting of revenue. They must be able to complete patient checkout, schedule follow-up appointments per the physician’s order, and provide patients with cost estimates and itineraries for their upcoming appointments.Education Qualifications:.
Patient Access Representative .6 Essentia HealthPatient Access Representative .6Deer River, MinnesotaThey must be able to complete patient checkout, schedule follow-up appointments per the physician’s order, and provide patients with cost estimates and itineraries for their upcoming appointments.Education Qualifications:. Performs point of service data collection, including identifying and collecting patient co-payments and down payments, reconciles the cash drawer, and reports daily deposit records associated with the collection of co-payments to ensure accurate accounting of revenue.
NewPatient Access Representative (24 Hours a week) Essentia HealthPatient Access Representative (24 Hours a week)Virginia, MinnesotaThey must be able to complete patient checkout, schedule follow-up appointments per the physician’s order, and provide patients with cost estimates and itineraries for their upcoming appointments.Education Qualifications:. Performs point of service data collection, including identifying and collecting patient co-payments and down payments, reconciles the cash drawer, and reports daily deposit records associated with the collection of co-payments to ensure accurate accounting of revenue.
Patient Access Representative - Elite Sports Complex Essentia HealthPatient Access Representative - Elite Sports ComplexDuluth, MN$17.63–$26.45 / hourInterviews and obtains demographic and financial information from patients or their representatives through face-to-face and virtual interactions to provide Essentia Health with the documents and data necessary to ensure appropriate care and compliant, accurate patient registration and billing. Performs point of service data collection, including identifying and collecting patient co-payments and down payments, reconciles the cash drawer, and reports daily deposit records associated with the collection of co-payments to ensure accurate accounting of revenue.
Patient Access Representative- Causal Essentia HealthPatient Access Representative- CausalMN$17.63–$26.45 / hourli>Performs point of service data collection, including identifying and collecting patient co-payments and down payments, reconciles the cash drawer, and reports daily deposit records associated with the collection of co-payments to ensure accurate accounting of revenue. Interviews and obtains demographic and financial information from patients or their representatives through face-to-face and virtual interactions to provide Essentia Health with the documents and data necessary to ensure appropriate care and compliant, accurate patient registration and billing.
Patient Access Representative - ED Essentia HealthPatient Access Representative - EDDuluth, MN$17.28–$25.51 / hourli>Performs point of service data collection, including identifying and collecting patient co-payments and down payments, reconciles the cash drawer, and reports daily deposit records associated with the collection of co-payments to ensure accurate accounting of revenue. Interviews and obtains demographic and financial information from patients or their representatives through face-to-face and virtual interactions to provide Essentia Health with the documents and data necessary to ensure appropriate care and compliant, accurate patient registration and billing.
Patient Access Representative - Orthopedic Urgent Care Essentia HealthPatient Access Representative - Orthopedic Urgent CareDuluth, MN$17.63–$26.45 / hourli>Performs point of service data collection, including identifying and collecting patient co-payments and down payments, reconciles the cash drawer, and reports daily deposit records associated with the collection of co-payments to ensure accurate accounting of revenue. Interviews and obtains demographic and financial information from patients or their representatives through face-to-face and virtual interactions to provide Essentia Health with the documents and data necessary to ensure appropriate care and compliant, accurate patient registration and billing.
Patient Access Representative (PAR) RiverView HealthPatient Access Representative (PAR)Crookston, MN$20.06–$28.08 / hourRiverView Health operates a 25 bed Critical Access Hospital, RiverView Recovery Center; a chemical dependency outpatient treatment program, RiverView Home Care and five primary care and specialty clinics in the hospitals service area. RiverView Health, is a community owned, membership based non-profit organization that was formed in 1898 and continues to be the sole community hospital in Crookston, MN.
Patient Access Representative (Float) RiverView HealthPatient Access Representative (Float)MN$21.16–$29.63 / hourp>RiverView Health operates a 25 bed Critical Access Hospital, RiverView Recovery Center; a chemical dependency outpatient treatment program, RiverView Home Care and five primary care and specialty clinics in the hospitals service area. RiverView Health, is a community owned, membership based non-profit organization that was formed in 1898 and continues to be the sole community hospital in Crookston, MN.
Clinic Patient Access Representative - Crookston RiverView HealthClinic Patient Access Representative - CrookstonCrookston, Minnesota$20.06–$28.08 / hourp style="margin-left:0in">RiverView Health operates a 25 bed Critical Access Hospital, RiverView Recovery Center; a chemical dependency outpatient treatment program, RiverView Home Care and five primary care and specialty clinics in the hospitals service area. Overview: RiverView Health, is a community owned, membership based non-profit organization that was formed in 1898 and continues to be the sole community hospital in Crookston, MN.
Clinic Patient Access Representative Crookston RiverView HealthClinic Patient Access Representative CrookstonMN$20.06–$28.08 / hourp>RiverView Health operates a 25 bed Critical Access Hospital, RiverView Recovery Center; a chemical dependency outpatient treatment program, RiverView Home Care and five primary care and specialty clinics in the hospitals service area. RiverView Health, is a community owned, membership based non-profit organization that was formed in 1898 and continues to be the sole community hospital in Crookston, MN.
Patient Service Representative Dental Care AlliancePatient Service RepresentativeWayzata, Minnesotaspan>We comply with all minimum wage laws as applicable. Overview: We are looking for a Patient Service Representative in Wayzata, Minnesota to join our clinical team by providing a high level of patient service and satisfaction while operating in a team-based environment.
Patient Services Representative Associate UnitedHealth Group IncPatient Services Representative AssociateFaribault, MNClinical › Corporate and business operations › Customer and support services › Early careers › Sales and account management › Technology and data › Physicians › Advanced practice clinicians › Pharmacy › Behavioral health › Nursing › Medical coding › Clinical support › U.S. › Ireland & UK › India › Philippines › Culture of Belonging › Employee Benefits › Blog. Technology and data Artificial intelligence Architecture Business systems analysis Data analytics Data engineering Data science Network infrastructure Product management & development Security and risk Software engineering.
Part Time Patient Access Representative Associate UnitedHealth Group IncPart Time Patient Access Representative AssociatePlymouth, MNp>Clinical ›Corporate and business operations ›Customer and support services ›Early careers›Sales and account management ›Technology and data›Physicians›Advanced practice clinicians›Pharmacy›Behavioral health›Nursing›Medical coding›Clinical support›U.S. Technology and data Artificial intelligence Architecture Business systems analysis Data analytics Data engineering Data science Network infrastructure Product management & development Security and risk Software engineering.
Patient Access Representative Associate UnitedHealth Group IncPatient Access Representative AssociateMNp>Clinical ›Corporate and business operations ›Customer and support services ›Early careers›Sales and account management ›Technology and data›Physicians›Advanced practice clinicians›Pharmacy›Behavioral health›Nursing›Medical coding›Clinical support›U.S. Artificial intelligence Architecture Business systems analysis Data analytics Data engineering Data science Network infrastructure Product management & development Security and risk Software engineering.
Part Time Patient Services Representative Associate UnitedHealth Group IncPart Time Patient Services Representative AssociateFaribault, MNp>Clinical ›Corporate and business operations ›Customer and support services ›Early careers›Sales and account management ›Technology and data›Physicians›Advanced practice clinicians›Pharmacy›Behavioral health›Nursing›Medical coding›Clinical support›U.S. Artificial intelligence Architecture Business systems analysis Data analytics Data engineering Data science Network infrastructure Product management & development Security and risk Software engineering.
Per Diem Patient Access Representative Associate UnitedHealth Group IncPer Diem Patient Access Representative AssociateMinneapolis, MNp>Clinical ›Corporate and business operations ›Customer and support services ›Early careers›Sales and account management ›Technology and data›Physicians›Advanced practice clinicians›Pharmacy›Behavioral health›Nursing›Medical coding›Clinical support›U.S. Technology and data Artificial intelligence Architecture Business systems analysis Data analytics Data engineering Data science Network infrastructure Product management & development Security and risk Software engineering.
Patient Access Representative | TEAMS | 21 hours/week Sanford HealthPatient Access Representative | TEAMS | 21 hours/weekMN$16.25–$23 / hourp>SCHEDULING • Work with nursing team & providers to coordinate & schedule appointments to meet patients needs • Coordinate provider schedule • Obtain and coordinate referrals & conduct pre-authorization • Arrange interpreter services • Check patients in/out • Operate multi-line phone • May resolve work queue issues manage recall and waitlists & serve as switchboard operator calling codes and paging providers. REGISTRATION • Greet patients & verifies demographics • Creating scanning & routing documents or electronic forms • Inform patients what the document is & capture signatures on necessary paperwork • Establishes and assigns financial responsibility and assists with arrangements while adhering to appropriate policies and procedures • Collects co-payments pre-payments and payments on account balances • May work through the registration work queue to address and resolve registration errors or denied insurance claims.
Patient Services Representative (PSR)- Multi Specialty Olmsted Medical CenterPatient Services Representative (PSR)- Multi SpecialtyRochester, MN$20.40–$29.98 / hourp>At Olmsted Medical Center, we value our employees and are committed to providing a comprehensive and competitive benefits package. Offers for external candidates are generally made between the minimum and midpoint of the range, based on experience.
Patient Services Representative (PSR)- Southeast Multi Specialty Olmsted Medical CenterPatient Services Representative (PSR)- Southeast Multi SpecialtyRochester, MN$20–$24.49 / hourp>1.0 FTE - Day Shift - Internal Medicine, Dermatology, Rheumatology, Active Aging Services. At Olmsted Medical Center, we value our employees and are committed to providing a comprehensive and competitive benefits package.
Patient Services Representative (PSR)- OB/GYN Olmsted Medical CenterPatient Services Representative (PSR)- OB/GYNRochester, MN$20.40–$24.98 / hourp>At Olmsted Medical Center, we value our employees and are committed to providing a comprehensive and competitive benefits package. Offers for external candidates are generally made between the minimum and midpoint of the range, based on experience.
Patient Services Representative (PSR) - Southeast Clinic - Multi Specialty Olmsted Medical Center-MAINPatient Services Representative (PSR) - Southeast Clinic - Multi SpecialtyRochester, MN$20.40–$29.98 / hourPart timep>1.0 FTE - Day Shift - Internal Medicine, Dermatology, Rheumatology, Active Aging Services. At Olmsted Medical Center, we value our employees and are committed to providing a comprehensive and competitive benefits package.
Patient Financial Services Customer Service Representative Fairview Health Services IncPatient Financial Services Customer Service RepresentativeSt Paul, MNRemoteFairview offers a generous benefit package including but not limited to medical, dental, vision plans, life insurance, short-term and long-term disability insurance, PTO and Sick and Safe Time, tuition reimbursement, retirement, early access to earned wages, and more! The CSC Representative will manage both hospital and physician accounts in all systems and understand in depth the Registration, Hospital Billing, and Clinic Billing functions that are necessary to resolve accounts.
NewPatient Access Representative Senior Allina Health SystemPatient Access Representative SeniorCoon Rapids, Minnesotap/>In addition, Allina Health offers employee resources groups (ERGs) -- voluntary, employee-led groups that serve as a resource for members and organizations by fostering a diverse, inclusive workplace aligned with the organization's mission, values, goals, business practices, and objectives. Verifies eligibility and benefits information for payers and interprets results focusing on complex billing situations.Obtains cost information and explains information to patient if necessary.
Patient Access Representative Senior Allina HealthPatient Access Representative SeniorMN$24.32–$32.97 / hourp>Required Qualifications: • Must be 18 years of age with education and/or experience needed to meet required functional competencies as listed on the job description • 2 to 5 years of revenue cycle or healthcare insurance experience • 2 to 5 years of customer service experience • 0 to 2 years of experience using computer including an electronic medical record, Microsoft Word, Excel and Outlook • 0 to 2 years of general office experience • 0 to 2 years of experience as a Patient Access Representative. Benefits include: • Medical/Dental • PTO/Time Away • Retirement Savings Plans • Life Insurance • Short-term/Long-term Disability • Voluntary Benefits (vision, legal, critical illness) • Tuition Reimbursement or Continuing Medical Education as applicable • Student Loan Support • Benefits to navigate the Federal Public Service Loan Forgiveness Program.
Patient Access Representative (HUC) | Weekends Only Perham Health ClinicPatient Access Representative (HUC) | Weekends OnlyMNli>Operates hospital switchboard/telephone console using a caring and professional manner to assist callers, receives and directs the general public to appropriate place or department personnel, provides general information regarding Perham Health and Perham Living, and explains hospital regulations relative to visiting hours. The Patient Access Representative/Health Unit Coordinator (HUC): Enhances the patient experience by greeting patients with a warm and welcoming attitude; is receptive to the needs of patients and visitors and assists them using a caring and professional manner.
NewPatient Access Representative | Radiology Perham Health ClinicPatient Access Representative | RadiologyPerham, MNOur comprehensive benefits package includes health, dental and vision insurances, paid time off, retirement plan options, life and long-term disability coverage, an Employee Assistance Program (EAP), scholarship opportunities, holiday premium rates, weekend and holiday pick-up bonuses, funeral, jury, military leave, and more. Elevates the patient experience by greeting patients with a warm and welcoming attitude, demonstrating attentiveness to the needs of patients and visitors and providing assistance in a caring and professional manner.