The ideal candidate will have to perform some of the following essential duties: • Answers multi-line telephone, ensuring that all calls are channeled to, and responded by the appropriate personnel • Makes reminder calls to patients regarding scheduled appointments and follow-up medical care • Conducts intake and outtake of patients • Schedules patient appointments and enters required information in the computer system in an accurate and timely manner • Obtains demographic, insurance, and financial information from patient or guarantor • Ensures medical necessity compliance by obtaining necessary data, reviewing Compliance System, communicating information to patient or guarantor, and obtaining necessary signatures • Protects the financial integrity of SCFHC by collecting patient liability, establishing payment arrangements, discussing payment options, and screening for eligibility • Verifies insurance eligibility and benefits and ensures all notifications and authorizations are completed within the required timeframes • Posts payments in the computer system and generates the appropriate patient receipts • Monitors, reviews and resolves patient account issues on assigned reports • Communicates in an effective and professional manner with Physicians, ancillary departments, nursing units, office staff, insurance companies, as well as patients and their families.
General Summary:
The Patient Services Representative receives and registers patients, makes/cancels appointments, provides referrals to other departments or services, helps walk-in patients obtain appropriate appointments or services, facilitates patient flow, assists patients in completing required documents, and retrieves and files medical charts.