Part Time As Needed - Patient Registration Customer Service Representative R1 RCM IncPart Time As Needed - Patient Registration Customer Service RepresentativeSt. Augustine, FL$16–$21.10 / hourWe are the one company that combines the deep expertise of a global workforce of revenue cycle professionals with the industry's most advanced technology platform, encompassing sophisticated analytics, AI, intelligent automation, and workflow orchestration. The Company's employment practices , including those regarding recruitment, hiring, assignment, promotion, compensation, benefits, training, discipline, and termination shall not be based on any person's age, color, national origin, citizenship status, physical or mental disability, medical condition, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status or any other characteristic protected by federal, state or local law.
Customer Service Representative - Patient Registration R1 RCM IncCustomer Service Representative - Patient RegistrationMiddleburg, FL$15–$21.10 / hourWe are the one company that combines the deep expertise of a global workforce of revenue cycle professionals with the industry's most advanced technology platform, encompassing sophisticated analytics, AI, intelligent automation, and workflow orchestration. The Company's employment practices , including those regarding recruitment, hiring, assignment, promotion, compensation, benefits, training, discipline, and termination shall not be based on any person's age, color, national origin, citizenship status, physical or mental disability, medical condition, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status or any other characteristic protected by federal, state or local law.
Customer Service Representative - Patient Registration - Part Time R1 RCM IncCustomer Service Representative - Patient Registration - Part TimeFL$15–$21.10 / hourWe are the one company that combines the deep expertise of a global workforce of revenue cycle professionals with the industry's most advanced technology platform, encompassing sophisticated analytics, AI, intelligent automation, and workflow orchestration. The Company's employment practices , including those regarding recruitment, hiring, assignment, promotion, compensation, benefits, training, discipline, and termination shall not be based on any person's age, color, national origin, citizenship status, physical or mental disability, medical condition, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status or any other characteristic protected by federal, state or local law.
Patient Representative Full-Time Diana Health IncPatient Representative Full-TimeJacksonville, FLp>Role Description We are looking for a Receptionist / Patient Representative driven to create an delightful customer service experience from the moment a client steps through our doors while ensuring the smooth operation of a growing womens health practice. We partner directly with hospitals and align incentives across stakeholders using integrated care teams, smart technology, and a designed care experience that is good for patients and good for providers.
Patient Registration Representative - Onsite - Ascension St Vincent Clay County R1 RCM IncPatient Registration Representative - Onsite - Ascension St Vincent Clay CountyMiddleburg, FL$16–$21.10 / hourThe Company's employment practices , including those regarding recruitment, hiring, assignment, promotion, compensation, benefits, training, discipline, and termination shall not be based on any person's age, color, national origin, citizenship status, physical or mental disability, medical condition, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status or any other characteristic protected by federal, state or local law. Fast-Paced, Never Boring: You'll move between systems, phone calls, and in‑person interactions - balancing accuracy with compassion, working alongside clinicians and emergency staff.
Patient Registration Representative - Onsite - Ascension St Vincent Riverside R1 RCM IncPatient Registration Representative - Onsite - Ascension St Vincent RiversideJacksonville, FL$16–$21.10 / hourWe are the one company that combines the deep expertise of a global workforce of revenue cycle professionals with the industry's most advanced technology platform, encompassing sophisticated analytics, AI, intelligent automation, and workflow orchestration. The Company's employment practices , including those regarding recruitment, hiring, assignment, promotion, compensation, benefits, training, discipline, and termination shall not be based on any person's age, color, national origin, citizenship status, physical or mental disability, medical condition, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status or any other characteristic protected by federal, state or local law.
Part Time Patient Customer Service Representative R1 RCM IncPart Time Patient Customer Service RepresentativeFL$15–$21.10 / hourWe are the one company that combines the deep expertise of a global workforce of revenue cycle professionals with the industry's most advanced technology platform, encompassing sophisticated analytics, AI, intelligent automation, and workflow orchestration. The Company's employment practices, including those regarding recruitment, hiring, assignment, promotion, compensation, benefits, training, discipline, and termination shall not be based on any person's age, color, national origin, citizenship status, physical or mental disability, medical condition, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status or any other characteristic protected by federal, state or local law.
Patient Account Representative I, Patient Financial Services, Full-time Brooks RehabilitationPatient Account Representative I, Patient Financial Services, Full-timeJacksonville, FLFull timeThis role supports the revenue cycle by reviewing accounts receivable, resolving billing issues, and communicating with payers and patients to facilitate payment and account resolution. The Patient Account Representative I is responsible for the timely and accurate follow-up of insurance and patient accounts to ensure appropriate reimbursement for services rendered.
Patient Representative HCA Healthcare IncPatient RepresentativeJacksonville, FLIncludes all forms of payment are accounted for and documented What Qualifications you will need: 1 year of clinical experience in a patient care setting is preferred Willingness to travel to other clinics in the area for scheduling purposes Obtain BLS certification within 30 days of start required Strong customer service skills Ability to work with multiple computer programsBenefits AVECINA - Oakleaf, offers a total rewards package that supports the health, life, career and retirement of our colleagues. Ensures all Web Check-in procedures are followed Answers phone calls to the clinic and provides information or refers questions to others as needed Verifies insurance timely and accurately Ensures the occupational client's preference card is followed and occupational procedures Reviews all patient paperwork to ensure completeness and insures collection of necessary insurance / demographic information Completes Daily Balance Checklist after each shift.
Patient Representative PRN HCA Healthcare IncPatient Representative PRNJacksonville, FLEnsures all Web Check-in procedures are followed Answers phone calls to the clinic and provides information or refers questions to others as needed Verifies insurance timely and accurately Ensures the occupational client's preference card is followed and occupational procedures Reviews all patient paperwork to ensure completeness and insures collection of necessary insurance / demographic information Completes Daily Balance Checklist after each shift. In recent years, HCA Healthcare spent an estimated $3.7 billion in cost for the delivery of charitable care, uninsured discounts, and other uncompensated expenses."Bricks and mortar do not make a hospital.
Patient Access Representative | Patient Access | PRN | Variable University of Florida Health Science CenterPatient Access Representative | Patient Access | PRN | VariableSt. Augustine, FLp>Manages patient account inquiries and resolves billing discrepancies to ensure accurate and timely account handling. Supports the implementation of service improvements and compliance initiatives to enhance patient account management.
Patient Account Representative II, Patient Financial Services, Outpatient, Full-time Brooks RehabilitationPatient Account Representative II, Patient Financial Services, Outpatient, Full-timeJacksonville, FLFull timeThis role focuses on resolving aged accounts, researching payment discrepancies, managing payer denials, and ensuring timely reimbursement for services rendered. The Patient Account Representative II is responsible for advanced accounts receivable follow-up and resolution of complex insurance and patient billing issues.
Patient Account Representative II, Patient Financial Services, Inpatient, Full-time Brooks Rehabilitation HospitalPatient Account Representative II, Patient Financial Services, Inpatient, Full-timeJacksonville, FLThis position is also responsible for working and collecting discharged self-pay accounts, which includes but may not be limited to: • Assisting patients in the timely, efficient, accurate settlement of their accounts. This position is responsible for answering phones for the Inpatient Business Office and for assisting walk-in customers with billing questions.
Patient Services Representative Eye Health America LLCPatient Services RepresentativeJacksonville, FLLed by an experienced team of eye care industry leaders with more than 100 years of combined practice management experience, we partner with best-in-class practices and ambulatory surgery centers to deliver full-service, integrated eye care. Backed by a leadership team with over 100 years of combined experience, we are building a trusted network rooted in quality, growth, and community impact-guided by our purpose of making lives better with personalized eyecare.
Patient Access Representative | Patient Access | PRN | Variable UF HealthPatient Access Representative | Patient Access | PRN | VariableSt. Augustine, FloridaManages patient inquiries and confirming insurance coverages and payment processing from patients, communication clearly to patients and medical staff. Overview: As a 'first impression' to our customers, greet amd assist patients and provide excellent service in person and on the phone.
Patient Access Representative | Patient Access | Full Time | Mon-Fri - 8A-5PM UF HealthPatient Access Representative | Patient Access | Full Time | Mon-Fri - 8A-5PMSt. Augustine, FloridaManages patient inquiries and confirming insurance coverages and payment processing from patients, communication clearly to patients and medical staff. Overview: As a 'first impression' to our customers, greet amd assist patients and provide excellent service in person and on the phone.
Patient Relations Representative University of Florida Health Science CenterPatient Relations RepresentativeJacksonville, FLParticipates in the hospital's provision of high-quality services which includes but is not limited to; coordinating services, providing crisis intervention and providing community resource information. Patient Relations Representatives are responsible for facilitating a welcoming and supportive environment for patients and families visiting UF Health Jax and UF Health North hospitals and clinics.
NewEmergency Room Patient Access Representative | UF Health Corporation | Full-Time | Nights University of Florida Health Science CenterEmergency Room Patient Access Representative | UF Health Corporation | Full-Time | NightsFLp>Manages patient account inquiries and resolves billing discrepancies to ensure accurate and timely account handling. Supports the implementation of service improvements and compliance initiatives to enhance patient account management.
NewPatient Access Representative | UF Health Corporation | Full-Time | Days University of Florida Health Science CenterPatient Access Representative | UF Health Corporation | Full-Time | DaysFLp>Manages patient account inquiries and resolves billing discrepancies to ensure accurate and timely account handling. Supports the implementation of service improvements and compliance initiatives to enhance patient account management.
NewEmergency Room Patient Access Representative | UF Health Corporation | Full-Time | Days University of Florida Health Science CenterEmergency Room Patient Access Representative | UF Health Corporation | Full-Time | DaysFLp>Manages patient account inquiries and resolves billing discrepancies to ensure accurate and timely account handling. Supports the implementation of service improvements and compliance initiatives to enhance patient account management.
NewEmergency Room Patient Access Representative | UF Health Corporation | PRN | Nights UF HealthEmergency Room Patient Access Representative | UF Health Corporation | PRN | NightsSt. Johns, FloridaManages patient inquiries and confirming insurance coverages and payment processing from patients, communication clearly to patients and medical staff. Overview: As a 'first impression' to our customers, greet amd assist patients and provide excellent service in person and on the phone.
NewEmergency Room Patient Access Representative | UF Health Corporation | Full-Time | Nights UF HealthEmergency Room Patient Access Representative | UF Health Corporation | Full-Time | NightsSt. Johns, FloridaManages patient inquiries and confirming insurance coverages and payment processing from patients, communication clearly to patients and medical staff. Overview: As a 'first impression' to our customers, greet amd assist patients and provide excellent service in person and on the phone.
NewEmergency Room Patient Access Representative | UF Health Corporation | Full-Time | Days UF HealthEmergency Room Patient Access Representative | UF Health Corporation | Full-Time | DaysSt. Johns, FloridaManages patient inquiries and confirming insurance coverages and payment processing from patients, communication clearly to patients and medical staff. Overview: As a 'first impression' to our customers, greet amd assist patients and provide excellent service in person and on the phone.
Part-Time Patient Registration Coordinator New SeasonPart-Time Patient Registration CoordinatorJacksonville, FLp>For over 30 years, New Season Treatment Centers have been a leading national health care service provider of outpatient treatment centers that specialize in providing safe, quality, and best-in-class care for individuals living with Opioid Use Disorder (OUD). We treat the whole person and, in so doing, address the underlying causes of OUD in an effort to provide a continuum of care that not only addresses treatment needs but supports the patient on their journey to recovery.
Team Lead, Patient Registration - Onsite - Ascension St Vincent Clay County R1 RCM IncTeam Lead, Patient Registration - Onsite - Ascension St Vincent Clay CountyFL$16.61–$22.95 / hourThis position will oversee the day-to-day performance metrics for Patient Experience Specialists including assisting in the planning, organizing, directing, coordinating and controlling any and all activities and resources which directly or indirectly impact the timely and accurate processing of patients. We are the one company that combines the deep expertise of a global workforce of revenue cycle professionals with the industry's most advanced technology platform, encompassing sophisticated analytics, AI, intelligent automation, and workflow orchestration.
Patient Access Rep AscensionPatient Access RepSt Johns, FloridaHow you'll make an impact in this role: Coordinate and communicate precise patient schedules for prescribed procedures to maximize clinical resource utilization and respect patient time. Our legitimate email communications will always come from an @ascension.org email address; do not trust other domains, and an official offer will only be extended to candidates who have completed a job application through our authorized applicant tracking system.
Patient Access Rep Ascension Health AlliancePatient Access RepSt Johns, FLOur legitimate email communications will always come from an @ascension.org email address; do not trust other domains, and an official offer will only be extended to candidates who have completed a job application through our authorized applicant tracking system. Recognized as one of the Best 150+ Places to Work in Healthcare and a Military-Friendly Gold Employer, you'll find an inclusive and supportive environment where your contributions truly matter.
Patient Liaison Jax Spine & Pain CentersPatient LiaisonJacksonville, Floridadiv>Jax Spine & Pain Centers is North Florida’s leading provider of progressive interventional pain relief for the treatment of back, neck, shoulder, knee, hip and chronic pain. Job Description:Identify and target key physicians and physician groups based on historical business trends, referring history and physician specialty.
Patient Care Technician - PCT CCHT - Dialysis Fresenius Medical Care AG & Co KGaAPatient Care Technician - PCT CCHT - DialysisJacksonville, FLSupports the organization"s commitment to the Quality Enhancement Program (QEP) and CQI Activities, including those related to patient satisfaction, and actively participates in process improvement activities that enhance the likelihood that patients will achieve the organization"s Quality Enhancement Goals (QEP). PURPOSE AND SCOPE: Functions as part of the dialysis health care team in providing safe and effective home dialysis therapy and training for patients under the direct supervision of a licensed nurse under organization policies, procedures, and training and in compliance with regulations set forth by the corporation, state, and federal agencies.
Front Office Representative The Center for Orthopedic and Research EFront Office RepresentativeSaint Augustine, FLPart timeWe are seeking a friendly, detail-oriented Front Office Representative to join our team and help create an exceptional patient experience from the moment patients walk through our doors. In this role, you are the first and lasting impression for patients, helping ensure every visit is smooth, welcoming, and efficient.
Ancillary Front Office Representative The Center for Orthopedic and Research EAncillary Front Office RepresentativeJacksonville, FLPart timeWe are committed to delivering accessible, five-star orthopedic services while continuing to grow with our patients and communities. This role assists with patient check-in, scheduling, insurance verification, and payment collection while maintaining a professional and welcoming environment.
Acute Inpatient Patient Care Technician - PCT CCHT - Dialysis Fresenius Medical CareAcute Inpatient Patient Care Technician - PCT CCHT - DialysisJacksonville, FloridaSupports the FMCNA commitment to the Quality Enhancement Program (QEP) and Quality Assessment and Performance Improvement (QAI) Activities; including those related to patient satisfaction and actively participates in process improvement activities that enhance the likelihood that patients will achieve the FMC Quality Enhancement Goals (QEP). Evaluates patients’ vascular access during treatment including arterial and venous monitoring pressures, provides appropriate intervention as needed, documents and reports any unusual findings to the FMCNA RN.
NewAccounts Receivable Representative Jax Spine & Pain CentersAccounts Receivable RepresentativeJacksonville, Floridadiv>Position Summary:Jax Spine & Pain Centers is seeking a detail-oriented and motivated Accounts Receivable (AR) Representative to join our Revenue Cycle team. Why Join Our Team?At Jax Spine & Pain Centers, we are committed to providing exceptional patient care while maintaining operational excellence.
Front Desk Representative Jax Spine & Pain CentersFront Desk RepresentativeJacksonville, FloridaThis role is responsible for greeting patients, scheduling appointments, verifying insurance, handling phone calls, collecting payments, and maintaining accurate patient records. We are always accepting resumes for the following positions:Medical assistantsDME techniciansMedical billing/AR specialistsCall center customer service representatives.
NewCall Center Representative Jax Spine & Pain CentersCall Center RepresentativeJacksonville, Floridastrong>Jax Spine & Pain Centers is a leading interventional pain management practice dedicated to improving the quality of life for patients suffering from acute and chronic pain conditions. The Call Center Representative is responsible for professionally managing inbound and outbound patient communications in a fast-paced, multi-location pain management practice.
Front Office Representative Healthcare Outcomes Performance CompanyFront Office RepresentativeSaint Johns, FloridaFrom greeting patients and managing check-in to verifying insurance, collecting payments, and scheduling appointments, you’ll play a vital role in ensuring every patient feels welcomed, informed, and cared for. Here’s a sneak peek of the awesome perks our Full-Time Team Members enjoy: Competitive health & welfare benefits+ HSA .
Ancillary Front Office Representative Healthcare Outcomes Performance CompanyAncillary Front Office RepresentativeJacksonville, FloridaWe are committed to delivering accessible, five-star orthopedic services while continuing to grow with our patients and communities. This role assists with patient check-in, scheduling, insurance verification, and payment collection while maintaining a professional and welcoming environment.
CSR Team Lead | Kernan Square | Days | Full Time University of Florida Health Science CenterCSR Team Lead | Kernan Square | Days | Full TimeJacksonville, FLImplements office procedures and coordinates appropriate front office support in conjunction with the planned activities of the ambulatory setting including, but not limited to: schedule maintenance, registration of patients, medical record maintenance/review, referral system, managed care programs, fee collection and appointment/discharge process. With guidance from immediate manager, assists with personnel and payroll functions for assigned personnel including, but not limited to participating in the hiring process, training process and continuous coaching and feedback for the staff in relation to their performance.
Business Development Representative Lakeview Health GroupBusiness Development RepresentativeJacksonville, FLAbout the Role: The Business Development Representative in the Health Care Services industry plays a critical role in driving the growth and expansion of our organization by identifying and cultivating new business opportunities in Austin, TX. Mental Health Support - Improved access to services and a new Employee Assistance Program (EAP) featuring digital wellness tools like Cognitive Behavioral Therapy (CBT) modules and wellness coaching.
Regional Patient Recruitment Lead - Clinical Research Flourish ResearchRegional Patient Recruitment Lead - Clinical ResearchJacksonville, FLRemoteFull timeThe Regional Recruitment Lead designs and executes regional enrollment strategies, ensures timely follow-up of all patient leads, and partners closely with corporate and site teams using a data-driven, hands-on leadership approach to consistently meet performance and revenue targets. Flourish Research represents one of the industry's most progressive and diversified clinical trial companies with robust capabilities in the therapeutic areas of cardiology/metabolic disorders/renal, CNS, pulmonology, and vaccines.
Admissions Representative Jax Spine & Pain CentersAdmissions RepresentativeJacksonville, FloridaIt is imperative that the Admissions Representative prioritizes the check in process to ensure that each patient and other visitors are greeted immediately upon arrival:Greets patients and all other visitors upon arrival to the center in a pleasant manner, answers their questions and directs them into the patient care process as appropriate. OVERVIEW:The Admissions Representative helps ensure that comprehensive, quality patient care is delivered in a timely manner to all patients receiving treatment at the center.
NewSenior Specialty Representative - Primary Care - Wellington, Florida AmgenSenior Specialty Representative - Primary Care - Wellington, FloridaJacksonville, Floridap>In addition to the base salary, Amgen offers a Total Rewards Plan comprising health and welfare plans for staff and eligible dependents, financial plans with opportunities to save towards retirement or other goals, work/life balance, and career development opportunities including: Comprehensive employee benefits package, including a Retirement and Savings Plan with generous company contributions, group medical, dental and vision coverage, life and disability insurance, and flexible spending accounts. Perform as a sales leader to achieve territory sales by delivering branded sales messages, conducting planned programs, scheduling and following-up with medical educational programs, and achieving or exceeding sales targets through both in-person and virtual engagement.
Patient Access Liaison - Rare Disease - East Amgen IncPatient Access Liaison - Rare Disease - EastFL$158,394–$185,578 / yearp>In addition to the base salary, Amgen offers a Total Rewards Plan comprising health and welfare plans for staff and eligible dependents, financial plans with opportunities to save towards retirement or other goals, work/life balance, and career development opportunities including: Comprehensive employee benefits package, including a Retirement and Savings Plan with generous company contributions, group medical, dental and vision coverage, life and disability insurance, and flexible spending accounts. The Patient Access Liaison (PAL) is a field-based patient access and reimbursement specialist responsible for supporting patients, caregivers, healthcare providers, and sites of care in navigating insurance coverage and reimbursement pathways for Amgen therapies.
NewPatient Access Liaison - Site of Care - Rare Disease (US Field) Amgen IncPatient Access Liaison - Site of Care - Rare Disease (US Field)Jacksonville, FL$158,394–$193,988 / yearp>In addition to the base salary, Amgen offers a Total Rewards Plan comprising health and welfare plans for staff and eligible dependents, financial plans with opportunities to save towards retirement or other goals, work/life balance, and career development opportunities including: Comprehensive employee benefits package, including a Retirement and Savings Plan with generous company contributions, group medical, dental and vision coverage, life and disability insurance, and flexible spending accounts. The Patient Access Liaison (PAL) is a field-based patient access and reimbursement specialist responsible for supporting patients, caregivers, healthcare providers, and sites of care in navigating insurance coverage and reimbursement pathways for Amgen therapies.
Representative Client Service II/ Certified Medical Assistant| Multispecialty Clinic | Day Shift | Full-time UF HealthRepresentative Client Service II/ Certified Medical Assistant| Multispecialty Clinic | Day Shift | Full-timeJacksonville, FloridaQualifications: Requirements: Employees hired on or after August 1, 2021, must obtain Medical Assistant certification within six (6) months of hire or transfer into the position. Current Basic Life Support (BLS) certification through the American Heart Association required.
NewRepresentative Client Service II- Administration | full-Time | Days University of Florida Health Science CenterRepresentative Client Service II- Administration | full-Time | DaysJacksonville, FLp>Additionally, this role processes referral requests for all providers within the clinic module and ensures required referral and authorization numbers are obtained when necessary. Required Experience: Minimum of two (2) years of experience in a clinical office setting with extensive patient registration, front desk, and insurance experience and knowledge.
Business Development Representative Bradford Health Services, LLCBusiness Development RepresentativeJacksonville, FLp>About the Role: The Business Development Representative in the Health Care Services industry plays a critical role in driving the growth and expansion of our organization by identifying and cultivating new business opportunities in Austin, TX. Mental Health Support - Improved access to services and a new Employee Assistance Program (EAP) featuring digital wellness tools like Cognitive Behavioral Therapy (CBT) modules and wellness coaching.
Trauma and Reconstruction Associate Sales Representative (Jacksonville, FL) Smith & Nephew PlcTrauma and Reconstruction Associate Sales Representative (Jacksonville, FL)Jacksonville, FLp>Inclusion and Belonging- Committed to Welcoming, Celebrating and Thriving on Inclusion and Belonging, Learn more about Employee Inclusion Groups on our website ( https://www.smith-nephew.com/ All field sales professionals who are required to gain entry into healthcare facilities to perform the basic remit of their role must successfully complete the credentialing process and comply with the requirements of those facilities they support, which can include adherence to any established vaccine protocols.
Field Sales Representative Monogram HealthField Sales RepresentativeJacksonville, Floridap>Monogram Health employs a robust clinical team, leveraging specialists across multiple disciplines including nephrology, cardiology, endocrinology, pulmonology, behavioral health, and palliative care to diagnose and treat health issues; review and prescribe medication; provide guidance, education, and counselling on a patient’s healthcare options; as well as assist with daily needs such as access to food, eating healthy, transportation, financial assistance, and more. Monogram health takes a comprehensive and personalized approach to a person’s health, treating not only a disease, but all of the chronic conditions that are present - such as diabetes, hypertension, chronic kidney disease, heart failure, depression, COPD, and other metabolic disorders.
Patient Care Technician - PCT Fresenius Medical Care AG & Co KGaAPatient Care Technician - PCTJacksonville, FLEducation: Assist other health care members in providing patient specific detailed education regarding adequacy measures where appropriate - Online Clearance Monitoring (OLC), Adequacy Monitoring Program (AMP), Urea Kinetic Modeling (UKM), and regarding disease process/access. Supports the organization commitment to the Quality Enhancement Program (QEP) and CQI Activities, including those related to patient satisfaction and actively participates in process improvement activities that enhance the likelihood that patients will achieve the organization Quality Enhancement Goals (QEP).