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Responsibilities will include benefits investigation and verification, pick, pack and shipping of medications, order entry, customer service note entry, inventory management, patient and provider correspondence, and any other tasks assigned by management Must adhere to strict HIPAA regulation especially when communicating to others outside of Express Scripts. These states include: Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Iowa, Kansas, Maryland, Massachusetts, Michigan, Nebraska, Ohio, Pennsylvania, Texas, Utah, Vermont, and Washington State.

HOUR

The Cigna Group

Pharmacy Technican Representative - Accredo Specialty Pharmacy - Honolulu, Hawaii

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Essential Responsibilities: Advises patients and/or family members of health plan benefits and exclusions and financial obligations; determines primary coverage when multiple insurances are involved; collects and verifies membership and other insurance eligibility applicable to services rendered; collects payments, deposits and/or arranges for payment plans as appropriate to services; obtains signed acknowledgement of financial responsibility; interviews patients as referred; obtains and completes information for MSP, Coordination of Benefits (COB) and other regulatory forms as required; collaborates with Patient Accounting collections staff to monitor patients account according to established criteria. Job Summary: Under indirect supervision, advises patients and/or family members of health plan benefits and exclusions and financial obligations; collects and verifies membership and other insurance eligibility applicable to services rendered; collects payments, deposits and/or arranges for payment plans as appropriate to services; processes applications for medical financial assistance (MFA) and/or other applications as appropriate; documents interview, payment arrangements, and all other pertinent information in KP HealthConnect; assists customers with complaints or inquiries regarding bills and/or charges including, but not limited to, explanation of charges, Kaiser Permanente payment policy, and health plan benefits and exclusions.

At Kaiser Permanente, we are relentless in our pursuit of excellence. Driven by our mission to provide the highest quality preventive medicine, we are committed to eliminating health care disparities, and to making lives better through innovation, technology, and research.

Our desire to deliver the best possible care inspires us to promote wellness among our members, communities, and each other. It also fuels our belief that everyone — regardless of circumstance — deserves access to affordable care, which further drives our motivation to expand our reach.

Founded nearly 80 years ago, our unique business model sets us apart — positioning us to drive improvements across the industry and around the world.

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