Patient representatives assist patients in understanding policies, obtaining services, and making healthcare decisions. They coordinate communications between the medical and administrative staff, patients, and family members and maintain knowledge of community services and other patient resources.
A typical day in the life of a patient representative might include: • Greeting and checking patients into a doctor's office or hospital • Explaining services, policies, procedures and collecting payments for services rendered • Interviewing patients to identify any problems related to care • Referring patients to appropriate healthcare services.
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