p>It is the duty and responsibility of the Patient Care Coordinator to: • welcome patients as they contact the center personally or by telephone, and explain the services available, payment categories, and billing procedures;
• schedule appointments and direct walk-in patients and emergencies as per established policies and procedures;
• train and use a Practice Management system once enabled;
• answer all incoming calls and route them to the appropriate staff;
• turns on/off after hours call service;
• register all patients per registration protocols and collect all documentation;
• generate route slips for each patient, and assure that all services provided have been checked out properly;
• review and verify patient coverage of insurance or other agencies and computes the charges to be paid by the patients;
• utilize sliding fee scale as directed;
• bill third parties when applicable using current ICD and CPT codes;
• reconcile bills monthly;
• prepare for accounting;
• collect deposits or co-pays/deductible prior to the patient being seen by the provider per established policies and procedures;
• inform patient of their outstanding balance, collect said balance, and issue cash receipt when monies are collected;
• work closely with medical and nursing staff to assure smooth patient flow and cut down on waiting time;
• work closely with the health promotion personnel and refer them to patients who did not keep their appointment for follow-up;
• call and remind patient of his/her appointment;
• follow-up on “no show” patients per protocol;
• communicate patient’s problem/complaint to the office manager or his/her designee;
• data entry into grant required documentation as instructed, routine utilization of EHR system;
• run requisitions on internal bills for the clinic according to practice and procedure;
• take inventory and monitor use of office supplies and reordering as needed;
• complete on-line/paper Medicaid applications for patients;
• participate on QA and QI initiatives within the setting as directed; and . Making appointments and making preliminary assessment category of payment for patients are essential before provider can see them and proceed with billing in accordance with services provided.
