Required Competencies: Established proficiency in position-related office technologies, especially Microsoft Office (Word, Excel and PowerPoint); Ability to work directly with inmates in a prison environment; Exceptional interpersonal/customer service skills; Excellent written and oral communication skills; Efficient management/input of data and tracking; Strong ability to multi-task and demonstrate flexibility; Impeccable organizational, planning and prioritizing skills; Precise attention to details; Self-control, a strong sense of ability to work in stressful, potentially violent situations; Ability to remain alert, emotionally stable, and mentally resilient under pressure and observant throughout their shift; Tolerance to stress, confinement, and high-stakes interaction; Ability to read and comprehend the English language; Ability to effectively communicate fluently in English both verbally and in writing; Preferred Qualifications: Relevant years of state service working with confidential information; Experience proofreading, editing, or creating documents; Experience supporting a program or work unit; Experience with data-entry, checking and verifying; Experience with National Crime Information Center (NCIC) and Colorado Crime Information Center (CCIC); Experience working with confidential information; Experience creating and maintaining budgets and budget reports; If you are using the substitution, one year of clerical experience is preferred. File all documentation into electronic personnel files; Position creates, maintains and tracks data using appropriate software; Verify adequate releases, gather information, monitor the review of files as requested by employees, supervisors, investigators, and attorneys; Scan and upload release documents into current files; Provide accurate information to approved stakeholders as it relates to employment verifications, employment dates, salary and work titles; Utilizes Microsoft Word, Access, Excel, Power Point, DCIS, PCDCIS and other computer programs to enter, track, and retrieve data; Distributes information via mail, e-mail, and fax to appropriate parties; Establishes, maintains, and updates office record keeping systems, tickler files, forms, internal logs, and reminder notices; Drafts, prepares, edits, and publishes correspondence, documents, reports, etc., from written material or verbal instruction; Designs and revises documents to include hand-outs, flyers, instructions, manuals, etc; Other duties as assigned.