NewPatient Check-In Representative UnitedHealth GroupPatient Check-In RepresentativePlymouth, MA$16–$29 / hour1+ years of experience in a business setting (i.e. healthcare or hospitality check in with cash handling, insurance verification, payment collection, banking, billing or end of the day reconciliation) with direct patient or customer service delivery (healthcare setting preferred). May review, research and correct information as needed for work business reports or work queue including but not limited to incoming referral work queue, missing coverage reports, and outstanding balance reports after 90 days in role.
NewPart Time Patient Check-In Representative UnitedHealth GroupPart Time Patient Check-In RepresentativePlymouth, MA$16.15–$28.80 / hour1+ years of administrative experience in a business setting (i.e. healthcare or hospitality check in with cash handling, insurance verification, payment collection, banking, billing or end of the day reconciliation) with direct patient or customer service delivery (healthcare setting preferred). May review, research and correct information as needed for work business reports or work queue including but not limited to incoming referral work queue, missing coverage reports, and outstanding balance reports after 90 days in role.
Patient Access Representative; 32 hrs 7:30a-4p. Rotating schedule Lahey Hospital and Medical CenterPatient Access Representative; 32 hrs 7:30a-4p. Rotating scheduleWilmington, MA$20.50–$27.59 / hourThe Patient Access Representative handles patient questions and requests accurately and efficiently, ideally with first-call resolution, or by making appropriate referrals to other departments, based on the original purpose of the question and any other questions or requests subsequently disclosed by the patient. Instructs patients and obtains signatures on consent forms, financial forms, and other documents required by the clinical department; distributes documents to patients; scans, processes, and records receipt of all documents collected during registration encounter.
Patient Access Representative Lahey Hospital and Medical CenterPatient Access RepresentativeBurlington, MA$20.50–$27.59 / hourThe Patient Access Representative handles patient questions and requests accurately and efficiently, ideally with first-call resolution, or by making appropriate referrals to other departments, based on the original purpose of the question and any other questions or requests subsequently disclosed by the patient. Instructs patients and obtains signatures on consent forms, financial forms, and other documents required by the clinical department; distributes documents to patients; scans, processes, and records receipt of all documents collected during registration encounter.
NewPatient Access Representative, Per Diem, Scheduling; Weekdays varying shifts from 7:30a-5p Lahey Hospital and Medical CenterPatient Access Representative, Per Diem, Scheduling; Weekdays varying shifts from 7:30a-5pBurlington, MA$20.50–$27.59 / hourThe Patient Access Representative handles patient questions and requests accurately and efficiently, ideally with first-call resolution, or by making appropriate referrals to other departments, based on the original purpose of the question and any other questions or requests subsequently disclosed by the patient. Instructs patients and obtains signatures on consent forms, financial forms, and other documents required by the clinical department; distributes documents to patients; scans, processes, and records receipt of all documents collected during registration encounter.
NewPatient Access Representative - 24 hrs; Sat & Sun 6:30am-7pm Lahey Hospital and Medical CenterPatient Access Representative - 24 hrs; Sat & Sun 6:30am-7pmPeabody, MA$20.50–$27.59 / hourThe Patient Access Representative handles patient questions and requests accurately and efficiently, ideally with first-call resolution, or by making appropriate referrals to other departments, based on the original purpose of the question and any other questions or requests subsequently disclosed by the patient. Instructs patients and obtains signatures on consent forms, financial forms, and other documents required by the clinical department; distributes documents to patients; scans, processes, and records receipt of all documents collected during registration encounter.
PATIENT ACCESS REPRESENTATIVE; per diem Sat & Sun 3:30pm - 12am Lahey Hospital and Medical CenterPATIENT ACCESS REPRESENTATIVE; per diem Sat & Sun 3:30pm - 12amCambridge, MA$20.50–$27.59 / hourThe Patient Access Representative handles patient questions and requests accurately and efficiently, ideally with first-call resolution, or by making appropriate referrals to other departments, based on the original purpose of the question and any other questions or requests subsequently disclosed by the patient. Instructs patients and obtains signatures on consent forms, financial forms, and other documents required by the clinical department; distributes documents to patients; scans, processes, and records receipt of all documents collected during registration encounter.
Patient Access Representative GTTPatient Access RepresentativeCharlestown, MAThe Patient Access Representative supports Behavioral Health Services by handling patient registration, claims processing, and scheduling activities. As a Native American-owned, economically disadvantaged corporation, we highly value diverse and inclusive workplaces.
Patient Access Representative 10am-630pm M-F; Watertown Lahey Hospital and Medical CenterPatient Access Representative 10am-630pm M-F; WatertownCambridge, MA$20.50–$27.59 / hourThe Patient Access Representative handles patient questions and requests accurately and efficiently, ideally with first-call resolution, or by making appropriate referrals to other departments, based on the original purpose of the question and any other questions or requests subsequently disclosed by the patient. Instructs patients and obtains signatures on consent forms, financial forms, and other documents required by the clinical department; distributes documents to patients; scans, processes, and records receipt of all documents collected during registration encounter.
Patient Access Representative -Peabody; M-F 7:30am-4pm or 8am-4:30pm Lahey Hospital and Medical CenterPatient Access Representative -Peabody; M-F 7:30am-4pm or 8am-4:30pmPeabody, MA$20.50–$27.59 / hourThe Patient Access Representative handles patient questions and requests accurately and efficiently, ideally with first-call resolution, or by making appropriate referrals to other departments, based on the original purpose of the question and any other questions or requests subsequently disclosed by the patient. Instructs patients and obtains signatures on consent forms, financial forms, and other documents required by the clinical department; distributes documents to patients; scans, processes, and records receipt of all documents collected during registration encounter.
Patient Access Representative 40 Hrs, Scheduling; varying shifts between 7am - 5:30pm Lahey Hospital and Medical CenterPatient Access Representative 40 Hrs, Scheduling; varying shifts between 7am - 5:30pmBurlington, MA$20.50–$27.59 / hourThe Patient Access Representative handles patient questions and requests accurately and efficiently, ideally with first-call resolution, or by making appropriate referrals to other departments, based on the original purpose of the question and any other questions or requests subsequently disclosed by the patient. Instructs patients and obtains signatures on consent forms, financial forms, and other documents required by the clinical department; distributes documents to patients; scans, processes, and records receipt of all documents collected during registration encounter.
NewPatient Access Representative 32 HR 3:00pm-11:30pm Lahey Hospital and Medical CenterPatient Access Representative 32 HR 3:00pm-11:30pmBeverly, MA$20.50–$27.59 / hourScheduling: Initiates patient scheduling activities by prioritizing and accessing a variety of sources, including patient phone calls and digital messaging, orders, scheduled order work queues and MyChart. Instructs patients and obtains signatures on consent forms, financial forms and other documents required by the clinical department; distributes documents to patients; scans, processes and records receipt of all documents collected during registration encounter.
Patient Access Representative -Peabody; M-F 7:30am-4pm or 8am-4:30pm Beth Israel Lahey HealthPatient Access Representative -Peabody; M-F 7:30am-4pm or 8am-4:30pmPeabody, MassachusettsThe Patient Access Representative handles patient questions and requests accurately and efficiently, ideally with first-call resolution, or by making appropriate referrals to other departments, based on the original purpose of the question and any other questions or requests subsequently disclosed by the patient. 4. Instructs patients and obtains signatures on consent forms, financial forms, and other documents required by the clinical department; distributes documents to patients; scans, processes, and records receipt of all documents collected during registration encounter.
NewPatient Access Representative - 24 hrs; Sat & Sun 6:30am-7pm Beth Israel Lahey HealthPatient Access Representative - 24 hrs; Sat & Sun 6:30am-7pmPeabody, MassachusettsThe Patient Access Representative handles patient questions and requests accurately and efficiently, ideally with first-call resolution, or by making appropriate referrals to other departments, based on the original purpose of the question and any other questions or requests subsequently disclosed by the patient. 4. Instructs patients and obtains signatures on consent forms, financial forms, and other documents required by the clinical department; distributes documents to patients; scans, processes, and records receipt of all documents collected during registration encounter.
Patient Access Representative 40 Hrs, Scheduling; 8:30am-7pm M-TH Lahey Hospital and Medical CenterPatient Access Representative 40 Hrs, Scheduling; 8:30am-7pm M-THBurlington, MA$20.50–$27.59 / hourInstructs patients and obtains signatures on consent forms, financial forms, and other documents required by the clinical department; distributes documents to patients; scans, processes, and records receipt of all documents collected during registration encounter. Pre-Registration: Efficiently registers patients, capturing and verifying all required information in order to identify the patient, contact the patient, and receive proper reimbursement for services on initial claim submission.
Patient Access Representative Lawrence General HospitalPatient Access RepresentativeLawrence, MAAs the Patient Access Representative, you will performall tasks related to pre-registration and registration of patients in an efficient, accurate and professional manner to ensure that the patient, physician and hospital needs are met. Required: High School diploma Computer and typing experience Customer service skills Preferred: Prior experience working directly with the public in a healthcare patient access environment.
NewPatient Access Representative-Radiology & Interventional Rad Lahey Hospital and Medical CenterPatient Access Representative-Radiology & Interventional RadPlymouth, MA$18.81–$33 / hourHandles patient questions and requests accurately and efficiently, ideally with first call resolution, or by making appropriate referrals to other departments, based on the original purpose of the question and any other questions or requests subsequently disclosed by the patient. Instructs patients and obtains signatures on consent forms, financial forms and other documents required by the clinical department; distributes documents to patients; scans, processes and records receipt of all documents collected during registration encounter.
Patient Access Representative Senior BWH Brigham and Women's HospitalPatient Access Representative Senior BWHBoston, MA$22.22–$31.71 / hourThe framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. In addition to competitive base pay, we offer comprehensive benefits, career advancement opportunities, differentials, premiums and bonuses as applicable and recognition programs designed to celebrate your contributions and support your professional growth.
Patient Access Representative - Emergency Room Prairie Lakes Healthcare SystemPatient Access Representative - Emergency RoomWatertown, MassachusettsResponsibilities include: Registers and admits patients by obtaining relevant patient demographic and insurance information, adjusting patient status as appropriate, ensuring legally required forms are completed, and alerting ER Triage nurse for ER visits. Be a part of our mission to make a positive difference in the health of the patients and communities we serve by delivering accessible, high-quality, affordable, and compassionate healthcare.
Patient Access Representative Boston Medical CenterPatient Access RepresentativeBoston, MA$20.23–$24.65 / hourRequires strong technical computer skills and proficiency in utilizing Epic and external database systems to research cases and successfully assist patients in securing active coverage. Displays strong organizational skills with ability to manage multiple tasks simultaneously; prioritize work assignments appropriately; and complete follow up task timely.
NewPatient Access Representative II - Per Diem Monday - Friday (Days) Boston Medical CenterPatient Access Representative II - Per Diem Monday - Friday (Days)Brighton, MA$17.79–$25 / hourESSENTIAL RESPONSIBILITIES / DUTIES: Performs a wide variety of patient-facing duties to ensure excellent patient experience including but not limited to: appointment scheduling, registration, co-pay collection, visit management, collection of compliance and regulatory documents (written consent, ABN, etc.). Collaborates with Contact Center Team to manage patient calls including: routing calls to the appropriate resource, making follow up outgoing calls to patients and responding to patient inquiries.
Patient Access Representative NeighborHealth CorpPatient Access RepresentativeMA$18–$25 / hourWhether you're a nurse or physician providing direct care, a manager leading dedicated teams, or part of the essential support staff who keep our operations running smoothly - every role at NeighborHealth is vital. As one of the largest community health centers in the country, NeighborHealth is proud to serve the greater Boston area with a strong commitment to the health and well-being of our patients and communities.
Patient Access Representative Harbor Health Services IncPatient Access RepresentativeMAHarbor Health also operates two Programs for All-Inclusive Care for the Elderly in Mattapan and Brockton, providing comprehensive healthcare, transportation and social services for more than 450 frail elders who continue to live with dignity and independence in the community and a Woman, Infants and Children (WIC) Nutrition Program. Role: The Dental Patient Access Representative provides excellent customer service while greeting and assisting patients, families and guests entering the Health Center by registering new and existing patients; verifying scheduled appointments, insurance information and scheduling follow up appointments.
Patient Access Representative Merrimack HealthPatient Access RepresentativeLawrence, MAAs the Patient Access Representative, you will performall tasks related to pre-registration and registration of patients in an efficient, accurate and professional manner to ensure that the patient, physician and hospital needs are met. Merrimack Health is a private, non-profit community hospital providing the Merrimack Valley & southern New Hampshire regions with patient-centered, compassionate, and quality health care for the whole family.
Patient Access Representative Senior Brigham and Women's HospitalPatient Access Representative SeniorBoston, MA$22.22–$31.71 / hourThe framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. Education High School Diploma or Equivalent required or Associate''s Degree Healthcare Administration preferred or Associate''s Degree Related Field of Study preferred Can this role accept experience in lieu of a degree?
Patient Access Representative Senior BWH Mass General BrighamPatient Access Representative Senior BWHBoston, MassachusettsThe framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. In addition to competitive base pay, we offer comprehensive benefits, career advancement opportunities, differentials, premiums and bonuses as applicable and recognition programs designed to celebrate your contributions and support your professional growth.
Patient Access Representative Southcoast Health System, Inc.Patient Access RepresentativeWareham, Massachusetts$17.86–$28.76 / hourPart timeNestled in local communities, Southcoast Health provides inclusive, ethical workplaces where our highly skilled caregivers offer world-class, comprehensive healthcare close to home. Must be fully vaccinated against seasonal Influenza and the COVID 19 virus or to be exempt from the requirement for medical or personal reasons by signing a statement certifying you are choosing to be exempt from vaccination once hired.
Patient Access Representative II - Metrowest Medical Center Conifer Health SolutionsPatient Access Representative II - Metrowest Medical CenterTown of Framingham, Massachusetts$19.02–$28.53 / hourSecures medical necessity checks/verification in accordance to Centers for Medicare & Medicaid services, verifies insurance, benefits, coverage & eligibility, completes assigned registration financial clearance work lists activities, obtains insurance authorizations for scheduled & unscheduled Hospital services, and secures inpatient visit notification to payors. Educates patients about patient financial liabilities, employs proper, compliant patient liability collection techniques before, during & after date of service, performs Hospital cash reconciliation & secured payment entry in adherence to financial & cash control policies & procedures.
Patient Access Representative Senior Mass General BrighamPatient Access Representative SeniorBoston, MassachusettsThe framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. Education High School Diploma or Equivalent required or Associate's Degree Healthcare Administration preferred or Associate's Degree Related Field of Study preferred Can this role accept experience in lieu of a degree?
Patient Access Representative NeighborHealth CorporationPatient Access RepresentativeEast Boston, MAFull timeWhether you're a nurse or physician providing direct care, a manager leading dedicated teams, or part of the essential support staff who keep our operations running smoothly — every role at NeighborHealth is vital. As one of the largest community health centers in the country, NeighborHealth is proud to serve the greater Boston area with a strong commitment to the health and well-being of our patients and communities.
Patient Access Representative Greater Boston UrologyPatient Access RepresentativeFramingham, MassachusettsThrough Central Ohio Urology Group, Associated Medical Professionals of NY, Urology of Indiana, and Florida Urology Center, the U.S. Urology Partners clinical network now consists of more than 50 offices throughout the East Coast and Midwest, including a state-of-the-art, urology-specific ambulatory surgery center that is one of the first in the country to offer robotic surgery. U.S. Urology Partners was formed to support urology practices through an experienced team of healthcare executives and resources, while serving as a platform upon which NMS Capital is building a leading provider of urological services through an acquisition strategy.
Patient Access Representative Quincy Physician Administrative ServicesPatient Access RepresentativeQuincy, MaineWith a connected network of providers, care teams, and services across primary and specialty care, surgery centers, imaging, lab, and therapy, you are part of a system designed to deliver high-quality, coordinated care. Whether assisting patients at check-in, scheduling appointments, verifying insurance, or answering questions, you will play an important role in supporting both patients and care teams.
Patient Access Representative - $23/hr AG Globe ServicesPatient Access Representative - $23/hrBoston, MassachusettsExperience with computer systems required, including web based applications and some Microsoft Office applications which may include Outlook, Word, Excel, PowerPoint or Access. We work with Clinical and Non-Clinical professionals to be deployed at Long- Term Healthcare facilities, Hospitals, Medical Centers and Behavioral Health Facilities.
Patient Access Representative II Brigham and Women's HospitalPatient Access Representative IIJamaica Plain, MA$17.71–$25.28 / hourThe framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. In addition to competitive base pay, we offer comprehensive benefits, career advancement opportunities, differentials, premiums and bonuses as applicable and recognition programs designed to celebrate your contributions and support your professional growth.
Patient Access Representative II Tenet Healthcare CorpPatient Access Representative IIWorcester, MA$19.02–$28.53 / hourSecures medical necessity checks/verification in accordance to Centers for Medicare & Medicaid services, verifies insurance, benefits, coverage & eligibility, completes assigned registration financial clearance work lists activities, obtains insurance authorizations for scheduled & unscheduled Hospital services, and secures inpatient visit notification to payors. Educates patients about patient financial liabilities, employs proper, compliant patient liability collection techniques before, during & after date of service, performs Hospital cash reconciliation & secured payment entry in adherence to financial & cash control policies & procedures.
Patient Access Representative Community Health Center of Cape CodPatient Access RepresentativeBourne, MAEnsuring new patient charts are complete prior to visit, Provide superior customer service in welcoming Health Center patients. Responsibilities include: Appointment and scheduling of patients for Dental Services using Dentrix computer software program.
Patient Access Intake Representative Southcoast Health System IncPatient Access Intake RepresentativeWareham, MA$18.40–$28.65 / hourNestled in local communities, Southcoast Health provides inclusive, ethical workplaces where our highly skilled caregivers offer world-class, comprehensive healthcare close to home. Under general direction of the Manager, Patient Access and supervision of the Team Leader, Patient Access or designee, perform a wide variety of duties to facilitate patient access throughout the organization.
NewPatient Access Intake Representative (Urgent Care) Southcoast Health System IncPatient Access Intake Representative (Urgent Care)Seekonk, MA$17.86–$28.76 / hourNestled in local communities, Southcoast Health provides inclusive, ethical workplaces where our highly skilled caregivers offer world-class, comprehensive healthcare close to home. Must be fully vaccinated against seasonal Influenza and the COVID 19 virus or to be exempt from the requirement for medical or personal reasons by signing a statement certifying you are choosing to be exempt from vaccination once hired.
Director, Patient Access - Multi-Site, Metro Boston Lahey Hospital and Medical CenterDirector, Patient Access - Multi-Site, Metro BostonMA$110,011.20–$155,001.60 / yearActual compensation is determined based on several factors, that may include seniority, education, training, relevant experience, relevant certifications, geography of work location, job responsibilities, or other applicable factors permissible by law. Experience: · 5-8 years related work experience required and 1-3 years supervisory/management experience required · Extensive background in Patient Access Management may be substituted for the bachelor''s degree requirement.
Rep. Patient Access-PT|Chestnut Hill|EOW/EOH|8AM-4:30PM Temple University Health SystemRep. Patient Access-PT|Chestnut Hill|EOW/EOH|8AM-4:30PMMALocated in the Chestnut Hill section of Philadelphia, Temple Health - Chestnut Hill Hospital, an alliance of Temple Health, Redeemer Health and PCOM, is a 148-bed, community-based, university-affiliated, teaching hospital committed to excellent patient-centered care. With more than 300 board-certified physicians, Chestnut Hill Hospital''s specialties include minimally invasive laparoscopic and robotic surgery, cardiology, gynecology, oncology, orthopedics, urology, pulmonology, cancer care, family practice and internal medicine.
Patient Access Rep -32H - Beverly Lahey Hospital and Medical CenterPatient Access Rep -32H - BeverlyBeverly, MA$20.50–$27.59 / hourInstructs patients and obtains signatures on consent forms, financial forms, and other documents required by the clinical department; distributes documents to patients; scans, processes, and records receipt of all documents collected during registration encounter. Pre-Registration: Efficiently registers patients, capturing and verifying all required information in order to identify the patient, contact the patient, and receive proper reimbursement for services on initial claim submission.
32 Hour Patient Access Rep - Beverly ER Lahey Hospital and Medical Center32 Hour Patient Access Rep - Beverly ERBeverly, MA$20.50–$27.59 / hourInstructs patients and obtains signatures on consent forms, financial forms, and other documents required by the clinical department; distributes documents to patients; scans, processes, and records receipt of all documents collected during registration encounter. Pre-Registration: Efficiently registers patients, capturing and verifying all required information in order to identify the patient, contact the patient, and receive proper reimbursement for services on initial claim submission.
Manager, EHR Applications-Patient Access Lahey Hospital and Medical CenterManager, EHR Applications-Patient AccessMA$139,360–$174,720 / yearJob Description: Essential Duties & Responsibilities including but not limited to: Manages execution of work set by IT Senior Leadership to support the mission and vision of overall health IT application management to foster a business-oriented culture and mindset driven by continual service improvement techniques. The Manager, EHR Applications, is a member of the Beth Israel Lahey Health, Inc. (BILH) IT Service Line Leadership team responsible for the development, implementation, and maintenance of assigned patient care/clinical applications and/or administrative applications.
Patient Access / Registration Per diem Trinity HealthPatient Access / Registration Per diemSpringfield, MA$17.50–$24 / hourOther facilities include Mercy's Rehabilitation Hospital, a comprehensive hospital-based rehabilitation center on the campus of Mercy Medical Center and Brightside for Families and Children, an outpatient service offering counseling and family support programs. The Patient Access Representative is responsible for pre-registration, registration and admission functions for Mercy Medical Center Emergency Department.
Patient Access Supervisor Macpower Digital Assets Edge Private LimitedPatient Access SupervisorFramingham, MA$43,546–$54,452 / yearMonitor daily activity and ensure the completion of performance and metric reports, including financial clearance and related reports. Assist with short- and long-range planning for registration areas including Admitting, Centralized Scheduling, Emergency Department, and on- or off-site clinics.
Patient Access Rep - Per Diem - Newburyport Lahey Hospital and Medical CenterPatient Access Rep - Per Diem - NewburyportNewburyport, MA$20.50–$27.59 / hourScheduling: Initiates patient scheduling activities by prioritizing and accessing a variety of sources, including patient phone calls and digital messaging, orders, scheduled order work queues and MyChart. Instructs patients and obtains signatures on consent forms, financial forms and other documents required by the clinical department; distributes documents to patients; scans, processes and records receipt of all documents collected during registration encounter.
Patient Service Representative - Radiology Lahey Hospital and Medical CenterPatient Service Representative - RadiologyBoston, MA$20.50–$27.59 / hourCustomer Service: Ability to provide a high level of customer service to patients, visitors, staff and external customers in a professional, service-oriented, respectful manner using skills in active listening and problem solving. Problem Solving: Ability to address problems that are varied, requiring analysis or interpretation of the situation using direct observation, knowledge and skills based on general precedents.
Patient Access Coordinator Lawrence General HospitalPatient Access CoordinatorMethuen, MAOur Haverhill campus offers all private rooms, and our Methuen campus offers a new state-of-the-art catheterization suite and Joint Center of Excellence, named as a Blue Cross Blue Shield Blue Distinction+ Center for Knee and Hip Replacement. Our two campuses in Methuen and Haverhill have a total of 320 beds, and we are a full-service, acute care hospital offering comprehensive inpatient medical/surgical units, outpatient care, and 24/7 emergency services.
MH Patient Access Coordinator I MHS Brown University Health TauntonMH Patient Access Coordinator IMassachusettsEnsures the integrity of all data collected at time of registration to ensure accurate patient identification, helps ensure patient safety; collects and/or facilitates accurate and timely payment for services provided, and delivers superior customer service to internal and external customers. Brown University Health employees are expected to successfully role model the organization's values of Compassion, Accountability, Respect, and Excellence as these values guide our everyday actions with patients, customers and one another.
patient access coordinator MHS Brown University Health Tauntonpatient access coordinatorMassachusettsEnsures the integrity of all data collected at time of registration to ensure accurate patient identification, helps ensure patient safety; collects and/or facilitates accurate and timely payment for services provided, and delivers superior customer service to internal and external customers. Brown University Health employees are expected to successfully role model the organization's values of Compassion, Accountability, Respect, and Excellence as these values guide our everyday actions with patients, customers and one another.