Roanoke Rapids, NC30+ days ago
p>Under the general direction of the Practice Manager, Clinical Director, and the provider, the OB-GYN clinical assistant is responsible for the performance of clerical and administrative duties in the office, including: • Admission and collection of data on patients • Assisting with appointment scheduling, referral, and treatment authorization processes • Working with the OB-GYN team to perform clerical and administrative functions such as preparation of correspondence, electronic filing, data entry, faxing, scanning, and copying • Assisting with ordering and tracking of medical supplies • Traveling to other office locations to support physician(s) as required • Maintaining an orderly, neat, and clean work area, patient room, and waiting room • Maintaining confidentiality laws that govern the patient/physician relationship • Following through with the patient and their physician offices on outstanding documentation needed to finalize the patients medical record • Maintaining documentation in the electronic health record to ensure a complete medical record • Assisting in facilitating requests for patient medical records and management of all patient referrals • Retrieving, routing, processing, and filing information as appropriate when obtained from fax machines/inboxes, physician work baskets, and regular mail according to established policy • Providing patients with instructions and serving as a liaison between the physician and patients • Coordinating and guiding patient visits from check-in to check-out • Taking appropriate actions and responding to internal and external customer inquiries • Managing the telephones • Receiving all incoming calls from both internal and external lines • Screening and routing incoming calls efficiently, ensuring accurate registration, appointment scheduling, and follow-up appointment scheduling into the database • Documenting messages and routing to appropriate clinical staff • Coordinating transportation to care centers and residential homes as requested by patients or physicians • Handling ongoing face-to-face contact with patients and staff while functioning in a busy medical office environment • Receiving and registering patients and all visitors in a prompt and courteous manner • Scheduling: Assisting with schedules and re-scheduling diagnostic tests, appointments, procedures, surgery, and other ancillary scheduling for patients; may provide patient with preparation instructions for exams, tests, or surgeries when required • Ensuring appointments are coordinated with other healthcare entities as appropriate • May assist with confirming patient appointments for the following day • Responding to patients questions and needs by editing, canceling, and re-scheduling appointments as necessary according to company protocols • Scheduling, canceling, and rescheduling appointments when the clinical templates/schedules warrant.
Must be a Certified Medical Assistant, Licensed Practical Nurse, or Registered Nurse (registration/certification/NC license is REQUIRED) 2 to 5 years of OB/GYN healthcare experience in any setting is REQUIRED At least 1 year of clinical support experience in an outpatient physicians office setting is strongly preferred Bilingual (English/Spanish) is strongly recommended/preferred; applicants who may serve in a translating capacity will be required to take a language assessment Excellent communication, telephone, and organizational skills High school diploma or GED Must have a basic understanding of medical terms and abbreviations Ability to multi-task and work efficiently in a potentially stressful environment Ability to apply common sense understanding when carrying out detailed written or oral instructions Ability to establish and maintain positive, effective, professional relationships with patients, providers, coworkers, and superiors Possess knowledge of modern office equipment, Microsoft Office software programs, medical practice management systems (scheduling, registration, and charge entry), and basic computer skills (including the ability to type) Must be able to quickly learn to use eClinicalWorks electronic health record system Valid drivers license required Performs other duties as assigned or required.