li>Exceptional communication range and equally effective with senior executives at the top of the house (CEO, brand presidents, CDTO, CFO/COO) and with engineers, store associates, support technicians, and vendor partners closer to the work; adjusts substance, depth, and tone to audience, making technical complexity land in business terms upward and translating strategic intent into concrete, executable direction downward. This is a leader-of-leaders role: the Director develops a team of managers, technical leads, and senior individual contributors who design, build, modernize, and operate the systems store associates rely on every day, including POS, store mobility, device management, payment technology, store networking, and the supporting operational and observability tooling.