Supervisor, EHS United Parks & Resorts IncSupervisor, EHSWilliamsburg, VAPerform the following physical activities: kneeling, squatting, bend floor-to waist/waist-to-overhead, reach overhead, simple grasp and fine hand manipulation tasks (use of tools/keyboard/writing). Conduct physical inspections of work areas and team members for compliance, audit vehicles and equipment for inspections, training records, chemical inventories, and proper storage of chemicals.
Production Supervisor (Casting ) - IGT Howmet Aerospace IncProduction Supervisor (Casting ) - IGTHampton, VAThe Company's primary businesses focus on jet engine components, aerospace fastening systems and titanium structural parts necessary for mission-critical performance and efficiency in aerospace and defense applications, as well as forged wheels for commercial transportation. Job Summary: This position is responsible for providing leadership in manufacturing excellence, ensuring customer satisfaction and continuous improvement of responsible areas' performance measurements (quality, productivity, cycle time, delivery, and cash flow).
Lead Supervisor I Tapestry IncLead Supervisor IWilliamsburg, VA$16–$24.75 / hourBuilding Effective Teams: Blends people into teams when needed; creates strong morale and spirit in their team; shares wins and successes; fosters open dialogue; lets people finish and be responsible for their work; defines success in terms of the whole team; creates a feeling of belonging in the team. Courage: Doesn't hold back anything that needs to be said; provides current, direct, complete, and "actionable" positive and corrective feedback to others; lets people know where they stand; faces up to people problems on any person or situation (not including direct reports) quickly and directly; is not afraid to take negative action when necessary.
Supervisor or Cleaner Newport News & Surrounding Areas ServiceMaster CleanSupervisor or Cleaner Newport News & Surrounding AreasNewport News, VA$13–$16 / hourThis role is ideal for someone with leadership experience in retail, restaurants, warehouses, janitorial services, or other service-driven industries. ServiceMaster Commercial Cleaning Services is a family-owned business proudly serving Hampton Roads.
Groundskeeping Supervisor - Anheuser-Busch Williamsburg Brewery AramarkGroundskeeping Supervisor - Anheuser-Busch Williamsburg BreweryWilliamsburg, VA$18–$20 / hourSchedules and assigns daily work assignments to groundskeeping teams and supervises the completion of tasks according to established sustainability guidelines. 5+ years of experience in landscaping, groundskeeping, or lawn maintenance (e.g., commercial crews, country clubs, HOAs, municipalities, or large facilities).
Store Customer Service Supervisor / Keyholder Connecticut Fine Wine & SpiritsStore Customer Service Supervisor / KeyholderVirginia Beach, VirginiaYou will support store operations and help build a sales and service culture to deliver best-in-class service and bring to life a distinctive world of adult beverages and more for our customers. Serve in a team member capacity to support service team, merchandising and front-end operations, drive sales and deliver key performance metrics (KPMs).
NewSupervisor Connecticut Fine Wine & SpiritsSupervisorNewport News, VirginiaYou will support store operations and help build a sales and service culture to deliver best-in-class service and bring to life a distinctive world of adult beverages and more for our customers. Serve in a team member capacity to support service team, merchandising and front-end operations, drive sales and deliver key performance metrics (KPMs).
Supervisor, Sentara to Home Outpatient Pharmacies Sentara Healthcare IncSupervisor, Sentara to Home Outpatient PharmaciesNorfolk, VAKeywords: Pharmacist, Pharmacy Supervisor, Pharmacy Manager, RPh, PharmD, Retail Pharmacy, Ambulatory Pharmacy, Outpatient Pharmacy, Hospital Pharmacy, Medication Management, Transitions of Care, Discharge Pharmacy, Sentara To Home, Pharmacy Leadership, Clinical Pharmacy, Pharmacy Operations, PGY1, PGY2, Central Fill, Medication Distribution, Prior Authorization, Omnicell, Leadership, Hampton Roads, Norfolk, Virginia Beach, Williamsburg, Suffolk, Indeed, LinkedIn, Monster, Talroo-Allied Health, #LI-SM1. Whether you're currently leading in a retail pharmacy, managing a high-volume outpatient setting, or looking to take your first step into pharmacy leadership, this position provides the opportunity to broaden your influence, develop your leadership skills, and build a rewarding long-term career with a nationally recognized healthcare organization.
NewUtility Maintenance Supervisor - Pump Stations City of NorfolkUtility Maintenance Supervisor - Pump StationsNorfolk, VA$53,654.39–$61,569.65 / yearRegular full-time and permanent part-time employees may receive paid holidays, vacation and sick leave, employer paid pension plan, basic life insurance, voluntary participation in medical and dental, Section 457 deferred compensation, long-term disability, optional life insurance for self, spouse and children, medical and dependent care reimbursement plans, access to membership in credit union and employer provided parking. Ensures compliance with safety measures by conducting safety inspections, informing employees about safety precautions, evaluating worksites for OSHA compliance, contacting Miss Utility, designing traffic patterns for repair crews, developing and enforcing a safety program and maintaining contact with city and state health and environmental officials.
Full-Time Store Merchandising Supervisor Kohl's CorpFull-Time Store Merchandising SupervisorVirginia Beach, VA$18.10–$28.10 / hourDemonstrating and coaching a customer service mindset, including customer service philosophies, anticipating customer needs and satisfactorily resolving issues. As Merchandising Supervisor you will be the expert in merchandising and leading associates to deliver excellent customer service through sales floor merchandising, pricing and recovery.
QA Supervisor 2nd Shift High Liner Foods IncorporatedQA Supervisor 2nd ShiftNewport News, VAPlant Environment: The plant work environment will expose the employee to loud noise, food grade dust & odors, moving & vibrating machinery, heavy equipment, powered industrial trucks, heights, traffic, anhydrous ammonia, oil and electricity. Founded in 1899 in Lunenburg, Nova Scotia, High Liner Foods has grown from a small salt fish company into a leading North American processor and marketer of value-added frozen seafood.
Housekeeping Supervisor Hospitality GroupHousekeeping SupervisorNorfolk, VirginiaLTD Hospitality Group has taken pride in superior hotel development and management for more than 30 years and is a recognized leader managing top-performing brands under Marriott, Hilton, Hyatt and InterContinental Hotel Group flags. If you are looking for an exciting career with unlimited opportunities to thrive within LTD’s growing portfolio of properties, we have an immediate opening for you to join our team as a Housekeeping Supervisor.
General Utility Maintenance Supervisor (Water Distribution) City of NorfolkGeneral Utility Maintenance Supervisor (Water Distribution)Norfolk, VA$62,111.67–$71,274.57 / yearRegular full-time and permanent part-time employees may receive paid holidays, vacation and sick leave, employer paid pension plan, basic life insurance, voluntary participation in medical and dental, Section 457 deferred compensation, long-term disability, optional life insurance for self, spouse and children, medical and dependent care reimbursement plans, access to membership in credit union and employer provided parking. This person oversees the maintenance and repair of water systems, the installation and maintenance of fire hydrants, water meters, valves, water pipelines, and meter replacement program.
Front Desk Supervisor - Embassy Suites Virginia Beach Oceanfront HEI Hotels and ResortsFront Desk Supervisor - Embassy Suites Virginia Beach OceanfrontVirginia Beach, VA$20–$21 / hourLocated along the vibrant Virginia Beach oceanfront, this all-suite resort offers stunning ocean views, upscale accommodations, and family-friendly amenities designed for both leisure and extended-stay travelers. Ability to effectively deal with internal and external customers, some of whom will require high levels of patience, tact and diplomacy to defuse anger and collect accurate information and resolve conflicts.
QA Supervisor 2Nd Shift High Liner Foods IncQA Supervisor 2Nd ShiftNewport News, VAPlant Environment: The plant work environment will expose the employee to loud noise, food grade dust & odors, moving & vibrating machinery, heavy equipment, powered industrial trucks, heights, traffic, anhydrous ammonia, oil and electricity. Founded in 1899 in Lunenburg, Nova Scotia, High Liner Foods has grown from a small salt fish company into a leading North American processor and marketer of value-added frozen seafood.
NewSUE Field Supervisor AECOMSUE Field SupervisorVirginia Beach, VA$75,000–$95,000 / yearWe invite you to bring your bold ideas and big dreams and become part of a global team of over 50,000 planners, designers, engineers, scientists, digital innovators, program and construction managers and other professionals delivering projects that create a positive and tangible impact around the world. **ReqID:** J10154256 **Business Line:** Transportation **Business Group:** DCS **Strategic Business Unit:** East **Career Area:** Survey & Estimation **Work Location Model:** Hybrid **Compensation:** USD 75000 - USD 95000 - yearly
Housekeeping Supervisor LTD Hospitality GroupHousekeeping SupervisorNorfolk, VAFull timeLTD Hospitality Group has taken pride in superior hotel development and management for more than 30 years and is a recognized leader managing top-performing brands under Marriott, Hilton, Hyatt and InterContinental Hotel Group flags. If you are looking for an exciting career with unlimited opportunities to thrive within LTD’s growing portfolio of properties, we have an immediate opening for you to join our team as a Housekeeping Supervisor.
*Supervisor (Part time): Monarch Market (August Start) Barnes & Noble Education Inc*Supervisor (Part time): Monarch Market (August Start)Norfolk, VAYou must be knowledgeable about department and store operations; provide outstanding customer service to the academic and co-curricular community; help enforce loss prevention procedures; and ensure that your area of responsibility is maintained, properly merchandised and the store is operationally sound. Our teams interact directly with our customers including students, faculty, administration, alumni, and the general public to provide outstanding customer service to sell or rent books, general merchandise, and an array of products and services for an academic community.
Front Desk Supervisor - Embassy Suites Virginia Beach Oceanfront Merritt Hospitality, LLC d/b/a HEI Hotels & ResortsFront Desk Supervisor - Embassy Suites Virginia Beach OceanfrontVirginia Beach, VAFull timeLocated along the vibrant Virginia Beach oceanfront, this all-suite resort offers stunning ocean views, upscale accommodations, and family-friendly amenities designed for both leisure and extended-stay travelers. Ability to effectively deal with internal and external customers, some of whom will require high levels of patience, tact and diplomacy to defuse anger and collect accurate information and resolve conflicts.
NSU00501 Electrical Supervisor DHRMNSU00501 Electrical SupervisorNorfolk, VirginiaThe successful candidate will promote and practice safe work habits to achieve an accident-free work environment in accordance with state OSHA rules and must be available to respond to after normal working hours emergency calls to perform vital electrical repairs. Norfolk State University’s (NSU) Department of Facilities Management provides a campus environment that is conducive to working and learning through systematic maintenance, repair, and renovation and construction of campus buildings, facilities, and infrastructure.
Vehicle Maintenance Shop Supervisor Seventh DimensionVehicle Maintenance Shop SupervisorVirginia Beach, VAThe Shop Supervisor coordinates directly with Government fleet managers, oversees maintenance personnel workflow, and ensures all work is documented accurately within the Fleet Focus maintenance system. Position Summary: The Vehicle Maintenance Shop Supervisor serves as the onsite lead responsible for managing day-to-day maintenance operations for NSW ground vehicles and equipment.
Restaurant Supervisor ClubCorp USA IncRestaurant SupervisorNorfolk, VAOur Clubs offer first-class amenities, including championship golf courses, modern workspaces, handcrafted cuisine, resort-style pools, state-of-the-art racquet facilities, fitness centers, and much more. Assist in implementing training and incentive programs to maintain a well-trained staff focused on achieving service excellence, in alignment with the food & beverage service training program.
Housekeeping Supervisor Aloft ChesapeakeHousekeeping SupervisorChesapeake, VirginiaLTD Hospitality Group has taken pride in superior hotel development and management for more than 30 years and is a recognized leader managing top-performing brands under Marriott, Hilton, Hyatt and InterContinental Hotel Group flags. Business, Other Amenities Featured amenities include complimentary wired Internet access, a 24-hour business center, and express check-in.
Nursing Supervisor (RN) - Labor Pool - Days - Mental Health Riverside HospitalNursing Supervisor (RN) - Labor Pool - Days - Mental HealthHampton, VirginiaDemonstrates good judgment in staffing/patient care needs and makes good decisions related Communicates and documents appropriately, changes in staffing/patient care, sick callouts, etc. Investigates nursing errors, complaints concerning nursing care, patient/visitor accidents and counsels personnel at the time of occurrence or when error is discovered as appropriate.
Nursing Supervisor (RN) - Labor Pool - Nights - Mental Health Riverside HospitalNursing Supervisor (RN) - Labor Pool - Nights - Mental HealthHampton, VirginiaDemonstrates good judgment in staffing/patient care needs and makes good decisions related Communicates and documents appropriately, changes in staffing/patient care, sick callouts, etc. Investigates nursing errors, complaints concerning nursing care, patient/visitor accidents and counsels personnel at the time of occurrence or when error is discovered as appropriate.
Certified Ophthalmic Assistant - Supervisor - Full benefits, no weekends! Tidewater Eye CentersCertified Ophthalmic Assistant - Supervisor - Full benefits, no weekends!Chesapeake, VA$24–$29 / hourExecute day-to-day operations of the office by ensuring the following is completed: Employee scheduling, weekly meetings, report generation, inventory assessment, supply ordering, employee training and other duties as assigned or needed within the office. A Clinic Supervisor is a highly engaged leader that possess a high level of acuity in business acumen and is focused on developing a patient-focused team that is goal oriented.
Supervisor, Inpatient Case Management RN Sentara Healthcare IncSupervisor, Inpatient Case Management RNNorfolk, VAWe are also home to the region's only 24-hour hyperbaric oxygen program that helps speed up the healing of carbon monoxide poisoning, wounds that won't heal, infections in which tissues are starved for oxygen, airborne chemical exposures, and scuba diving accidents. Sentara Leigh Hospital includes a dedicated Orthopedic Hospital providing patients access to a full continuum of orthopedic care, from the preoperative phase and surgery to rehabilitation and home care services.
NewSupervisor Front Desk Hilton Grand Vacations IncSupervisor Front DeskWilliamsburg, VA$18–$21 / hourAssign specific tasks to subordinates relative to credit, missing addresses, registration cards, posting charges, and overall cleanliness and organization of the front desk. When you join Hilton Grand Vacations, you join a group of Team Members dedicated to helping Owners and Guests around the world make every vacation they take a memorable one.
Shift Supervisor Krispy Kreme IncShift SupervisorChesapeake, VAKrispy Kreme operates in more than 35 countries through its unique network of fresh doughnut shops, partnerships with leading retailers, and a rapidly growing Ecommerce and delivery business with more than 14,000 fresh points of access. We partner with Feeding America and Convoy of Hope, who in turn partner with organizations nationwide to distribute donations to people in need through diverse types of programs and services.
Manufacturing Engineering Supervisor Liebherr-International AGManufacturing Engineering SupervisorNewport News, VAIt was later converted into Liebherr's manufacturing facility for mining trucks and remains home to Liebherr Mining Equipment Newport News, Co. In addition to its production facility, Liebherr markets a wide variety of products and technologies its companies located across the United States. The ideal candidate will lead and mentor team members, working closely with cross-functional departments to drive improvements in processes, efficiency, quality, and safety across the facility.
Warehouse Supervisor - Food Grade Ocean Container Transport LlcWarehouse Supervisor - Food GradeSuffolk, VAFull timeSupervise and coordinate daily warehouse activities for food-grade containers, including receiving, inspecting, storing, picking, packing, and loading/discharging trucks. Join a fast-paced, quality-driven team dedicated to safe and efficient handling of food-grade products in ocean container operations.
Phlebotomy Supervisor LabCorpPhlebotomy SupervisorVirginia Beach, VA$55,000–$120,000 / yearAs we shape the future of healthcare, we are leveraging advanced technologies, intelligent digital solutions and data-driven innovation across our operations to enhance how work gets done and deliver greater value to customers and patients. Labcorp is a global leader in laboratory services, providing the insights and answers that help healthcare providers, patients, researchers, pharmaceutical companies and health systems make confident decisions and improve outcomes.
Electricial Supervisor Black Rock Resources LLCElectricial SupervisorVirginia Beach, VA$38–$43 / hourIf you're an experienced industrial electrical professional ready to take the next step into a leadership role-or you're already leading a team and looking for your next opportunity-we'd love to hear from you. Are you a hands-on electrical leader who enjoys solving complex problems while developing a high-performing team?
Restaurant Supervisor - Tides Coastal Kitchen Crescent CareersRestaurant Supervisor - Tides Coastal KitchenVirginia Beach, VirginiaAt Crescent Hotels & Resorts we strive to create a great place to work where associates at all levels of our organization are respected for their differences, just like the guests and owners we serve. Understand this role requires grasping, writing, standing, sitting, walking, bending, listening and hearing ability and visual acuity.
Electro-Mechanical Rail Maintenance Supervisor *$5,000 Service Bonus* Transportation District Commission of Hampton RoadsElectro-Mechanical Rail Maintenance Supervisor *$5,000 Service Bonus*Norfolk, VA$77,000–$84,240 / yearTraining and/or Education: Associate's Degree/Vocational Training certificate in the Electrical or Electronic technical field and four (4) years of directly related trade experience with a Journeymen electrician license OR High School Diploma or GED with six (6) years of directly related trade experience. Ability to maintain accurate records and correctly use test equipment (voltmeter, ammeter, ohmmeter, oscilloscope, insulation breakdown tester, wire tracer and other equipment as required).
Ramp Supervisor Piedmont AirlinesRamp SupervisorNorfolk, VirginiaThe Ramp Supervisor also conducts briefs, distributes training materials/checklists to mentors, creates schedules, and provides hands-on assistance to the training department. Employment is contingent upon a valid driver’s license and clear driving record, 10-year Criminal History Records Check, and drug screen as required.
Supervisor, Central Communications - Night Shift Sentara Healthcare IncSupervisor, Central Communications - Night ShiftVirginia Beach, VAThis role is ideal for an experienced supervisor or team leader who thrives in real‑time operational environments, enjoys leading teams through complex situations, and is motivated by work that makes a direct impact on patient care and safety. Five (5) years of experience in emergency or nonemergency communications, call center operations, or a high-volume, 24/7 operational environment, including at least three (3) years in a supervisory, lead, or team leadership role.
Maintenance Supervisor (Naval Experience) Global 1st FlagshipMaintenance Supervisor (Naval Experience)Portsmouth, VAFull timeQualifications:Minimum of five (5) years of experience as a supervisor in repair and maintenance efforts onboard U.S. Navy ships High school diploma and/or successful completion of a related trade or industrial schoolUS Citizenship and an Active DoD Secret Security Clearance required. As a leader in Marine Support Services and Emergency Management, we have proudly supported the Department of the Navy since 1964, managing, operating, and maintaining the U.S. Navy fleet in locations such as Norfolk, Philadelphia, Bremerton, California, and Hawaii.
PH Physician Supervisor - Clinical Director VDHNF005 DHRMPH Physician Supervisor - Clinical Director VDHNF005Norfolk, VirginiaEmployment is contingent upon satisfactory results of a state and federal criminal history background check and the Department of Social Service’s Child Abuse and Neglect Central Registry check, U.S. HHSIG Exclusion List check, employment reference check and E-Verify. Norfolk Health Department is seeking a PH Physician Supervisor to serves as the Clinic Director and chief clinician for the health district, providing clinical, operational, and administrative leadership for public health clinical services.
Environmental Services Supervisor LifeSpireEnvironmental Services SupervisorNewport News, VirginiaThe Chesapeake, a premier Lifespire of Virginia community located in Newport News, Virginia , is seeking an experienced and motivated Environmental Services Supervisor to lead our housekeeping and laundry team. The Environmental Services Supervisor plays a key role in maintaining a clean, safe, comfortable, and welcoming environment for residents, team members, and visitors.
Craft Supervisor I - Inside Machine Shop BAE Systems PlcCraft Supervisor I - Inside Machine ShopNorfolk, VA$75,254–$127,930 / yearAbout BAE Systems Platforms & Services BAE Systems, Inc. is the U.S. subsidiary of BAE Systems plc, an international defense, aerospace and security company which delivers a full range of products and services for air, land and naval forces, as well as advanced electronics, security, information technology solutions and customer support services. Oversee the Inside Machine Shop supervision involved in all phases of project performance, personnel related functions including the hiring and supervision of union employees, force reductions, promotions and demotions.
Lead Mechanic Supervisor (Inside Machine Shop) - Steel America (Job ID: 1431) Colonna's Shipyard IncLead Mechanic Supervisor (Inside Machine Shop) - Steel America (Job ID: 1431)Norfolk, VA$36.77–$46.50 / hourPosition Summary: Position will support management with training and assignment of semi-skilled and skilled trades personnel according to their ability, experience, and job knowledge in support and execution of production goals in ship repair/industrial fabrication operations. Essential Duties and Responsibilities: Analyzes work orders, blueprints, drawings, sketches, and specifications to determine machining requirements, material needs, tooling, setup approach, workholding, inspection points, and proper sequence of operations.
Supervisor Ripley Entertainment IncSupervisorWilliamsburg, VAThe Attractions Supervisor is responsible for assisting the Admissions in maintaining a positive environment, which provides fast, efficient, and friendly service ensuring a total quality experience for both our customers and team members. Attraction Supervisors assist in training, customer service, product knowledge and education, encouraging safe work practices, and a demonstrated commitment to Ripley's Core Values.
Protection Supervisor Riverside HospitalProtection SupervisorSmithfield, VirginiaCertified Auto External Defibrillator (AED) - American Heart Association/American Red Cross/American Safety and Health Institute (AHA/ARC) If CPR is not BLS certification, AED is also required Upon Hire (Required) . The Protection Supervisor manages the daily operation of RHS Facility Protection to ensure a safe and secure healthcare environment and to maintain order throughout all assigned facilities and grounds.
Assistant Supervisor, Merchandise United Parks & Resorts IncAssistant Supervisor, MerchandiseWilliamsburg, VACarry out supervisory responsibilities in accordance with the organization's policies and applicable laws including training ambassadors; planning, assigning and directing work; Access performance; rewarding and disciplining ambassadors; addressing complaints and resolving problems. Maintain safety and integrity of assigned location; ensures ambassadors follow safety procedures in accordance with established safety guideline and take appropriate action; ensures ambassadors have appropriate PPE for work location.
Liquid Paint Shop Supervisor Butler Recruitment Group LLCLiquid Paint Shop SupervisorChesapeake, VA60000–70000Liquid Paint Shop Supervisor Location: Chesapeake, VA Salary: $60,000 – $70,000 per year About Us Founded in 1987, we are a Chesapeake, VA-based industrial marine and defense coating facility holding AMPP QP1, QP2, QP3, and QS1 certifications. Ability to work in an active industrial environment, stand for extended periods, lift up to 50 lbs, and work at heights.
STR MGMT/e-COMMERCE SUPERVISOR The Kroger CoSTR MGMT/e-COMMERCE SUPERVISORVirginia Beach, VAProvide feedback to store management team, district manager, field specialist, coordinators and division e-Commerce manager on the effectiveness of operational plans/programs. Achieve/exceed weekly, period, annual sales, wage budgets, and other targeted goals including customer satisfaction leading to repeat sales.
Clinical Supervisor True Team MedicalClinical SupervisorNewport News, VANational Counseling Group (NCG), an ncgCARE partner , is the premier provider of behavioral health services in Virginia, specializing in community-based counseling, crisis stabilization, mental health skill-building, school-based treatment, and outpatient counseling. Reporting to the local Operations Director, this Tier 1 leadership role is accountable for enhancing the staff experience, ensuring clinical quality, and delivering exceptional customer service.
Quality System Supervisor II, III Prism Maritime LLCQuality System Supervisor II, IIIChesapeake, VAHigh School Diploma or equivalent and including one of the following time related field experience scenario criteria: Bachelors' Degree and 4 years technical experience in installation, modification, field change, operation, maintenance, inspection, test, troubleshooting and repair of military electrical/electronic Command, Control, Communication, Computer, Intelligence, Surveillance and Reconnaissance systems and equipment Degree should be in Engineering, Quality, or a related field. High School Diploma or equivalent and including one of the following time related field experience scenario criteria: Bachelors' Degree and 6 years technical experience in installation, modification, field change, operation, maintenance, inspection, test, troubleshooting and repair of military electrical/electronic Command, Control, Communication, Computer, Intelligence, Surveillance and Reconnaissance systems and equipment Degree should be in Engineering, Quality, or a related field.
Retail Front End Supervisor - Full-Time Burlington Stores IncRetail Front End Supervisor - Full-TimeNewport News, VA$14.77–$16.77 / hourLocation 00424 - Newport News Posting Number P1-1077312-19 Address 12132 Jefferson Avenue Zip Code 23602 Position Type Regular Full-Time Career Site Category Store Associate Position Category Retail Store Base Pay $14.77 - $16.77 per hour. Solve issues/concerns, making informed decisions and supervising the front-end operations to ensure all Burlington customers are provided with exceptional, friendly, and professional customer service at all times.