Service Desk Analyst Anduril Industries IncService Desk AnalystWashington, DC$77,000–$102,000 / yearThis position will support key day-to-day processes such as: technical support for software and hardware, configuring Windows, Linux and Apple computers with latest software and assisting with various upgrades across the Anduril tech-fleet. This third-party service provider provides risk-intelligence services that may include analysis of sanctions and watchlists, adverse media, public-record information, and other lawful open-source or commercial data sources.
Scientific IT Service Desk Manager General Dynamics Information TechnologyScientific IT Service Desk ManagerBethesda, MarylandTo ensure our employees are able to protect their income, other offerings such as short and long-term disability benefits, life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance are provided or available. GDIT is seeking a Scientific IT Service Desk Manager to join our program supporting the biomedical research community for our customer with the National Heart, Lung, and Blood Institute (NHLBI) at the National Institutes of Health.
Service Desk Agents – Tier 2, Washington DC (GT26080831PL) GTSC-Talent SolutionsService Desk Agents – Tier 2, Washington DC (GT26080831PL)Washington, District of ColumbiaThis role involves assisting users with the installation and usage of House supported software and systems, including messaging clients, word processors, web browsers, antivirus software, HIR-developed applications, and remote access tools such as RSA SecurID and VPN. The IT Service Desk Representative will provide support to House of Representatives office staff located on primary offices on campus in DC, as well as nationwide across state and district offices.
Service Desk Agents – Tier 3, Washington DC (GT26080956PL) GTSC-Talent SolutionsService Desk Agents – Tier 3, Washington DC (GT26080956PL)Washington, District of ColumbiaThis role involves assisting users with the installation and usage of House supported software and systems, including messaging clients, word processors, web browsers, antivirus software, HIR-developed applications, and remote access tools such as RSA SecurID and VPN. The IT Service Desk Representative will provide support to House of Representatives office staff located on primary offices on campus in DC, as well as nationwide across state and district offices.
Service Desk Specialist - Tier I National Capitol Contracting LLCService Desk Specialist - Tier IAlexandria, VA$45,000–$50,000 / yearThis position serves as the primary customer support resource for Microsoft 365 collaboration services and performs first-line operational support for SharePoint Online, Microsoft Teams, OneDrive for Business, and other approved collaboration capabilities. Respond to customer inquiries regarding SharePoint Online, Microsoft Teams, OneDrive for Business, Power Platform, and other Microsoft 365 collaboration services while meeting established service level objectives.
Service Desk Manager - Contingent AretumService Desk Manager - ContingentArlington, VAThis position supports a federal government contract and requires the ability to obtain and maintain a Public Trust or Suitability Determination, depending on the agency’s background investigation requirements. The Service Desk Manager oversees the daily operations of the IT service desk, ensuring timely and effective support for technical issues and service requests.
Manager II, Service Desk Systems & Support (Autonomous Incident Management / DexOps) Navy Federal Credit UnionManager II, Service Desk Systems & Support (Autonomous Incident Management / DexOps)Vienna, VAThe Manager II, Service Desk Systems & Support (Autonomous Incident Management / DexOps) serves as a critical enabler of the organization's transition to a Tier 0 operating model by establishing and leading a structured, outcome-driven approach to incident automation. Through strong cross-functional alignment across Service Desk, Engineering, ServiceNow, and DEX platforms, the role translates telemetry insights into prioritized, high-impact automation initiatives that drive measurable improvements in employee experience and enterprise productivity.
Service Desk Agents – Tier 1 (DW2603HTZ) GTSC-Talent SolutionsService Desk Agents – Tier 1 (DW2603HTZ)Washington, District of ColumbiaThe Tier 1 Service Desk Agent provides frontline technical support within a 24/7 hybrid Service Desk environment supporting a distributed Government enterprise. Hybrid work model with a combination of onsite support at the client site and approved telework upon satisfaction role can be performed in hybrid role.
Service Desk Tier 1 Lead (DW2601HTZ) GTSC-Talent SolutionsService Desk Tier 1 Lead (DW2601HTZ)Washington, District of ColumbiaThis role ensures high-quality first-contact support, adherence to service level timelines, proper ticket documentation, secure account administration, and coordination of endpoint and asset management activities. Hybrid work model with a combination of onsite support at the client site and approved telework upon satisfaction role can be performed in hybrid role.
Tier 3 Service Desk Lead- Top Secret Cleared RIVA SolutionsTier 3 Service Desk Lead- Top Secret ClearedWashington, District of ColumbiaThis role requires a highly technical leader who can troubleshoot complex issues, guide lower-tier support teams, collaborate with engineering and cybersecurity teams, and develop technical procedures, knowledge articles, and troubleshooting documentation. This individual will be responsible for resolving complex, multi-tier technical issues; overseeing escalated incidents and problems; supporting root-cause analysis; and ensuring technical quality, consistency, and continuous improvement across all support tiers.
Front Desk Sales / Member Services ColumbiaFront Desk Sales / Member ServicesColumbia, MarylandGrowing membership by connecting with prospective families and helping them find the right swim lesson program, contacting new inquiries promptly and converting into memberships. Our team creates the Golden Experience and WOW customer service that keeps families choosing Goldfish week after week, making learning (and work) FUN!
Service Desk Specialist CyberLinx SolutionsService Desk SpecialistAnnapolis Junction, MarylandIn this role, the Service Desk Specialist resolves technical problems and answers queries by telephone or self-service ticket in support of internal and/or outside customer computer hardware, software, network,system/application access, and telecommunications systems. CyberLinx Solutions, LLC is seeking a strong Service Desk Specialist with proven ability to multi-task and to prioritize rapidly changing task assignments.
Service Desk Manager Centuria CorporationService Desk ManagerAlexandria, VADuring our two decades of service, we have earned the trust and respect of our government clients for the simple reason that we have great people who are experts in their fields and take pride and ownership in everything they do. Company/ Program Description: Centuria, a Service-Disabled Veteran-Owned Small Business (SDVOSB), has been delivering IT, Engineering, and Scientific solutions to the Federal Government since 2002.
Service Desk Specialist Inserso CorporationService Desk SpecialistWashington, DC$23.50–$25.75 / hourThe Service Desk Specialist will be part of a team providing centralized service to handle all: OJP web-based grant and non-grant applications; this involves applications troubleshooting and acting as a bridge between end-users and development teams by resolving issues, providing guidance, and documenting solutions and. We provide daytime support hours 7 days a week and everyone must have the ability to multitask in a fast-paced environment and possess the knowledge and expertise to resolve customer issues efficiently and accurately.
Tier I Service Desk Specialist National Capitol Contracting LLCTier I Service Desk SpecialistWashington D.C., DC$50,000–$55,000 / yearResponsibilities include diagnosing and resolving technical problems, accurately documenting and tracking service requests, prioritizing and categorizing incidents, and escalating complex issues to Tier II support or specialized technical teams when appropriate. Escalate unresolved or complex incidents to Tier II support, product line specialists, or other technical teams while providing complete and accurate documentation.
Supervisor, IT Service Desk Infinite Legacy IncSupervisor, IT Service DeskBaltimore, MDPrior experience as a Help Desk Lead, Support Supervisor, or similar role, and experience with endpoint management tools (Intune, SCCM, Jamf, or similar) preferred. The Supervisor serves as the primary escalation point for Tier 1 and Tier 2 issues and partners closely with the Infrastructure and Security teams to resolve complex problems.
Tier II Service Desk Specialist National Capitol Contracting LLCTier II Service Desk SpecialistWashington, DC$65,000–$70,000 / yearThis role serves as a technical escalation point for Tier I support, ensuring timely issue resolution, knowledge sharing, and exceptional customer service while maintaining accurate documentation and supporting continuous service improvement. This role provides advanced technical support for end users by diagnosing and resolving complex hardware, software, network, and telecommunications issues.
Cyber Case Management/Service Desk Agent / Active Top Secret PeratonCyber Case Management/Service Desk Agent / Active Top SecretWashington, D.C.$66,000–$106,000 / yearFull timeAs the nation’s risk adviser, we (CISA) help our partners strengthen their own capabilities and connect our stakeholders in industry and government to each other and to resources, analyses, and tools to help them build their own cyber, communications, and physical security and resilience, and in turn, strengthen national resilience. Execute the overarching process of ingesting, triaging, assigning, monitoring, and resolving cyber incidents impacting Critical Infrastructure entities, Federal Civilian Executive Branch (FCEB) and State, Local, Tribal, and Territorial (SLTT) Departments/Agencies.
Service Desk Tier 3 Engineer BRMiService Desk Tier 3 EngineerBethesda, Virginia$75,000–$85,000 / yearThe successful candidate will lead troubleshooting efforts, perform root cause analysis, implement corrective actions, and collaborate with infrastructure, security, and engineering teams to ensure reliable and efficient IT operations supporting NIH's critical mission. Overview: BRMi is seeking a highly skilled Service Desk Tier 3 Engineer to provide advanced technical support and engineering expertise for NIH enterprise IT environments.
Service Desk Technician – Intermediate Kwaan Bear IT SolutionsService Desk Technician – IntermediateAdelphi, MarylandThis role is critical to maintaining operational effectiveness across all supported environments, resolving hardware, software, and peripheral issues efficiently while escalating complex cases as needed. Collaborate with network services, systems engineering, and applications development teams to identify and correct problems.
Service Desk Technician – Associate Kwaan Bear IT SolutionsService Desk Technician – AssociateAdelphi, MarylandThis role is critical to maintaining operational effectiveness across all supported environments, resolving hardware, software, and peripheral issues efficiently while escalating complex cases as needed. Collaborate with network services, systems engineering, and applications development teams to identify and correct problems.
Service Desk Technician (SDT) – Senior AHU TechnologiesService Desk Technician (SDT) – SeniorWashington, District of Columbia$40–$44 / hourRequired Experience: At least five (5) years of experience in the following: · Providing help desk support for the Windows operating system, Windows-based applications and databases, and AD account management; · Providing help desk support for iOS devices, iOS-based applications, and iCloud account management; · Configuring, imaging, and deploying Windowsbased laptops, printers, and desktop assets; · Workflow management applications such as ZenDesk, ServiceNow, Ivanti, or BMC Helix. Required · Experience with endpoint protection and management tools such as Cisco AMP, Absolute, or HP SureClick; Desired · Experience with IT asset management and tracking tools such as Oomnitza, ServiceNow, Ivanti, or BMC Helix.
Service Desk Technician AHU TechnologiesService Desk TechnicianWashington, District of Columbia$25–$28 / hourQualifications Required Experience: At least three (3) years of experience in the following: · Providing help desk support for the Windows operating system, Windows-based applications and databases, and AD account management; · Providing help desk support for iOS devices, iOS-based applications, and iCloud account management; · Configuring, imaging, and deploying Windows based laptops, printers, and desktop assets; · Workflow management applications such as ZenDesk, ServiceNow, Ivanti, or BMC Helix. · CompTIA A+ certified Preferred Experience: At least three (3) years of experience in the following: · Endpoint protection and management tools such as Cisco AMP, Absolute, or HP SureClick; · IT asset management and tracking tools such as Oomnitza, ServiceNow, Ivanti, or BMC Helix.
Service Desk Technician – Senior AHU TechnologiesService Desk Technician – SeniorWashington, District of ColumbiaRequired Experience: At least five (5) years of experience in the following: · Providing help desk support for the Windows operating system, Windows-based applications and databases, and AD account management; · Providing help desk support for iOS devices, iOS-based applications, and iCloud account management; · Configuring, imaging, and deploying Windows based laptops, printers, and desktop assets; · Workflow management applications such as ZenDesk, ServiceNow, Ivanti, or BMC Helix. · Ability to provide tier 1 and tier 2 support for a Windows-based desktop environment, including common desktop applications such as Microsoft365 and Adobe, as well as managing user accounts and Active Directory.
Service Desk Technician - Senior AHU TechnologiesService Desk Technician - SeniorWashington, District of Columbia$38–$43 / hourAbility to provide tier 1 and tier 2 support for a Windows-based desktop environment, including common desktop applications such as Microsoft365 and Adobe, as well as managing user accounts and Active Directory. We are currently working on Various projects such as media entertainment, ERP Solutions, data warehousing, Web Applications, Telecommunications and medical to our clients all over the world.
IT Service Desk Technician Agile DefenseIT Service Desk TechnicianArlington, VirginiaThey will provide in depth Tier 1-2 level support for IT related incidents and service requests leveraging proven technical experience, following ITIL methodology, and superior customer service skills to support users in a networked environment with Windows 11 clients, mobile devices (iPhones/iPads), printers, scanners, monitors and other peripherals. Strength Demands: Frequently moves IT related equipment weighing up to 10 pounds across the office spanning 2 floors by stairs or elevator to support equipment exchanges for users.
Service Desk Manager Digital Management LLCService Desk ManagerWashington, DCThis role oversees day-to-day service desk operations, manages a cloud-based ITSM platform, ensures SLA achievement and reporting, and coordinates across Tier 1, Tier 2, Tier 3, and vendor teams to drive consistent, high-quality service delivery. DMI, LLC is seeking a Service Desk Manager to lead for the technical service desk, accountable for the end-to-end lifecycle of all IT incidents and problems across a multi-site environment supporting 700+ network users across seven locations.
Service Desk Manager ComtechService Desk ManagerBethesda, MarylandIn the finance and medical sector, Comtech offers IT solutions to help financial and healthcare organizations comply with regulatory requirements and helps them reduce costs while increasing strategic agility. Comtech is an award winning, customer-oriented, full-service IT solutions provider serving the Civilian Federal Government, the Department of Defense and other Agencies.
Senior Service Desk Specialist Science Applications International CorpSenior Service Desk SpecialistSpringfield, VA$40,001–$80,000 / yearThe ideal candidate will bring expertise in Windows Server, Red Hat Enterprise Linux (RHEL), virtualized environments, and user-facing support, alongside a proactive and resourceful attitude to help resolve technical challenges for local and geo-graphically dispersed stakeholders. Certifications (CWF Requirements): Candidates must satisfy Cybersecurity Workforce Framework (CWF) ID 451 (System Administrator - Intermediate Level) requirements, as outlined by Navy COOL.
Systems Network Administrator I/Service Desk Support LeidosSystems Network Administrator I/Service Desk SupportLaurel, MarylandOur team is at the cutting edge of Security Engineering, Computer Network Operations (CNO), Mission Software, SIGINT, and advanced analytics —delivering solutions that directly support critical national security missions. You’ll also provide hands-on support to users both at headquarters and across the enterprise—delivering excellent customer service while managing multiple priorities.
Service Desk Agents – Tier 1, Washington DC (GT26080915PL) GTSCService Desk Agents – Tier 1, Washington DC (GT26080915PL)Washington, DCFull timeThis role involves assisting users with the installation and usage of House supported software and systems, including messaging clients, word processors, web browsers, antivirus software, HIR-developed applications, and remote access tools such as RSA SecurID and VPN. MissionThe IT Service Desk Representative will operate within a Call Center environment, providing support to House office staff located on primary offices on campus in DC, as well as nationwide across state and district offices.
Actionet, Inc. Careers - Junior Service Desk Technician ActioNet, Inc.Actionet, Inc. Careers - Junior Service Desk TechnicianWashington, DC$20–$24 / hourActioNet is a CMMI-DEV Level 4, CMMI-SVC Level 4, ISO 20000, ISO 27001, ISO 9001, HDI-certified, woman-owned IT Solutions Provider with strong qualifications and expertise in Agile Software Engineering, Cloud Solutions, Cyber Security, and IT Managed Services. We are passionate about the inspirational missions of our customers, and we entrust our employees and teams to deliver exceptional performance to enable the safety, security, health, and well-being of our nation.
Junior Service Desk Technician ActioNet IncJunior Service Desk TechnicianWashington, DC$20–$24 / hourActioNet is a CMMI-DEV Level 4, CMMI-SVC Level 4, ISO 20000, ISO 27001, ISO 9001, HDI-certified, woman-owned IT Solutions Provider with strong qualifications and expertise in Agile Software Engineering, Cloud Solutions, Cyber Security, and IT Managed Services. We are passionate about the inspirational missions of our customers, and we entrust our employees and teams to deliver exceptional performance to enable the safety, security, health, and well-being of our nation.
Service Desk Tier 2-3 Lead (DW2602HTZ) GTSC-Talent SolutionsService Desk Tier 2-3 Lead (DW2602HTZ)Washington, District of ColumbiaThe Service Desk Tier 2-3 Lead oversees advanced technical troubleshooting, escalation management, field dispatch coordination, automation initiatives, and enterprise asset lifecycle support. Hybrid work model with a combination of onsite support at the client site and approved telework upon satisfaction role can be performed in hybrid role.
Service Desk Agents – Tier 3 (DW2605HTZ) GTSC-Talent SolutionsService Desk Agents – Tier 3 (DW2605HTZ)Washington, District of ColumbiaExperience supporting mobile device and endpoint management consoles, such as AirWatch, BigFix, Apple Business Manager, Workspace ONE, Intune, or Jamf. Hybrid work model with a combination of onsite support at the client site and approved telework upon satisfaction role can be performed in hybrid role.
Service Desk Technician Tier 1 (Secret Clearance Required) - M-F 7AM-3PM Red RiverService Desk Technician Tier 1 (Secret Clearance Required) - M-F 7AM-3PMChantilly, VirginiaIdeal candidates will possess the following skills and come prepared to discuss how they have experienced each of these areas in previous roles: Collaboration — You bring a collaborative spirit to all interactions with others; you work to ensure everyone around you is welcomed and positioned to do their best work; you view every Red River colleague as a member of one team. Our engineers are responsible for maintaining user uptime and improving their computing experiences through effective maintenance, problem identification and resolution activities, as well as growing and developing the organization’s perception with existing customers through exceptional customer service.
Patient Service/Front Desk Coordinator Part Time MyEyeDr.Patient Service/Front Desk Coordinator Part TimeLeesburg, VA$17–$21.80 / hourPart timeOur trusted community doctors and knowledgeable teams are all focused on helping our patients live their best lives by delivering an exceptional, personalized experience to each of our patients in every interaction. For locations in the Virginia counties of Arlington, Alexandria City, Fairfax, Loudoun, Prince William, Manassas City, Stafford, Fauquier, Clarke, Culpepper, and Spotsylvania, the wage range for this position is $17.00-$21.80 hourly, based on experience and office location.
Patient Service/Front Desk Coordinator MyEyeDr.Patient Service/Front Desk CoordinatorBowie, MD$17.15–$20.15 / hourFull timeOur trusted community doctors and knowledgeable teams are all focused on helping our patients live their best lives by delivering an exceptional, personalized experience to each of our patients in every interaction. You will be provided training and tools needed to learn about an industry that delivers our patients a best-in-class experience to help them see and live their best lives.
Service Desk Technician (Tier 1) Compass Pointe ConsultingService Desk Technician (Tier 1)Washington, WashingtonAccept and document customer reports of incidents and service requests through telephone, voicemail, email, self-service portal, instant messaging/chat, and personal visits to the Service Desk. Must have experience with Mobile Device Management (MDM) tools such as JAMF, Apple Business Manager (ABM), Workspace ONE, or Intune.
Service Desk Manager Unissant IncService Desk ManagerWashington, DCThe ideal candidate is a customer-focused IT operations leader who combines technical depth, service management expertise, and strong people leadership. This individual is energized by building high-performing teams, improving service desk operations, and delivering an exceptional support experience in a complex enterprise environment.
Asset Manager Service Desk - Washington DC ERP InternationalAsset Manager Service Desk - Washington DCDC$70,000–$85,000 / yearLead Asset Management support; perform structured asset management audits/reports/coordinate any needed ServiceNow/MDM InTune activities and asset support tickets Asset Inventory Management: Lead the development and maintenance of an accurate inventory of all hardware and software assets within the agency, utilizing the ServiceNow HAM and SAM modules. Overview: ERP International, LLC ( www.erpinternational.com ) is currently seeking a Full Time experienced in dedicated asset management as the Asset Manager to support our Service Desk on a large government technical support program.
Service Desk Analyst ANDURIL INDUSTRIESService Desk AnalystWashington, DC$77,000–$102,000 / yearThis position will support key day-to-day processes such as: technical support for software and hardware, configuring Windows, Linux and Apple computers with latest software and assisting with various upgrades across the Anduril tech-fleet. This third-party service provider provides risk-intelligence services that may include analysis of sanctions and watchlists, adverse media, public-record information, and other lawful open-source or commercial data sources.
NewService Desk Technician – Intermediate Black Bear Technology SolutionsService Desk Technician – IntermediateMarylandThis role is critical to maintaining operational effectiveness across all supported environments, resolving hardware, software, and peripheral issues efficiently while escalating complex cases as needed. Collaborate with network services, systems engineering, and applications development teams to identify and correct problems.
Service Desk Agents – Tier 2, Washington DC (GT26080831PL) GTSCService Desk Agents – Tier 2, Washington DC (GT26080831PL)Washington, DCFull timeThis role involves assisting users with the installation and usage of House supported software and systems, including messaging clients, word processors, web browsers, antivirus software, HIR-developed applications, and remote access tools such as RSA SecurID and VPN. One (1) year minimum experience supporting: macOS Remote access tools (e.g., Cisco AnyConnect)VPN and secure remote connectivity (RSA SecurID experience preferred)Three (3) years minimum experience in: IT Call Center environments o Active Directory user and account administration.
Senior Manager, Service Desk EverfoxSenior Manager, Service DeskHerndon, Virginia$163,900–$198,300 / yearThe manager leads a team responsible for incident, request, problem, and knowledge management, while partnering closely with Infrastructure, Networking, Security, Applications, and business stakeholders to deliver high‑performing IT services that meet organizational and regulatory requirements. Strong understanding of ITIL practices including Incident, Problem, Change, Request, Knowledge, and Service Level Management.• Experience leading major incidents, root‑cause analysis, and improvement initiatives.•
IT Service Desk Lead- Top Secret Cleared RIVA SolutionsIT Service Desk Lead- Top Secret ClearedWashington, District of ColumbiaThis role requires strong operational leadership, hands-on service desk management experience, deep understanding of incident management, and the ability to drive measurable improvements in service quality, first-call resolution, knowledge management, and customer satisfaction. Demonstrated experience overseeing day-to-day service desk operations, including ticket queues, escalations, staffing coverage, workload management, SLA performance, and customer support quality.
CBP Technology Service Desk Aretec Group IncCBP Technology Service DeskAshburn, VAThis role serves as a 24x7x365 centralized Point of Contact (POC) for external customers, including Participating Government Agencies (PGAs) and the Trade community (importers/exporters). Aretec is seeking a Help Desk Specialist I (Tier 1 Agent - External) to support the Customs and Border Protection (CBP) Technology Service Desk (TSD).
Service Desk Manager Peraton IncService Desk ManagerWashington, DC$112,000–$179,000 / yearThis role is responsible for managing daily Service Desk operations, supervising multi-tier technical support teams, driving operational excellence, and ensuring the delivery of high-quality customer service to a large and geographically dispersed user community. This position requires collaboration with government stakeholders, technical teams, and program leadership to ensure service delivery objectives, operational metrics, and customer expectations are consistently achieved.
ACE Account Service Desk Specialist (Tier II - ASD) Aretec Group IncACE Account Service Desk Specialist (Tier II - ASD)Ashburn, VARemoteBecause ACE Tier II analysts interact daily with trade organizations, brokers, importers, and other stakeholders who speak the language of trade, candidates who can communicate fluently in trade terminology (entry types, bonds, PGAs, harmonized tariff schedules, port operations, and related concepts) will be best positioned to succeed in this role. Background in trade brokerage, freight forwarding, port operations, or a related trade industry role; candidates who have worked alongside licensed customs brokers, port directors, or trade compliance officers are strongly encouraged to apply.
Guest Service Agent (Front Desk Agent) and Night Auditor RIVERSIDE HOTELS LLCGuest Service Agent (Front Desk Agent) and Night AuditorAlexandria, VAThe Front Desk Agent will be responsible for managing reservations, checking guests in and out, and assisting with any needs or requests they may have during their stay. The successful candidate will have excellent customer service skills and be able to work efficiently in a fast-paced environment.