div>· Processing customer account requests such as stop payments, account maintenance, transfers, check orders, and account closures
· Supporting ACH processing activities, including importing and exporting ACH origination files and maintaining ACH records
· Assisting with wire transfers, fraud prevention tools, remote deposit capture, and other cash management services
· Reviewing daily reports and transactions for accuracy and compliance
· Investigating unusual account or check activity and assisting with fraud-related items
· Verifying documentation for new accounts to ensure compliance with banking regulations and Customer Identification Program (CIP) requirements
· Scanning and indexing account documentation into electronic systems
· Providing timely, professional support for customer and employee inquiries
· Assisting with operational processes that support the bank’s daily service and compliance functions
What We’re Looking For
Education & Experience
· High school diploma or equivalent required
· At least one year of experience in a financial institution preferred
· Experience with ACH processing or balancing is a plus
Skills & Abilities
· Strong attention to detail and organizational skills
· Excellent communication and customer service abilities
· Comfortable learning and using banking software and technology
· Proficiency in Microsoft Office Suite
· Ability to prioritize tasks and manage deadlines in a fast-paced environment
Why Join Citizens Bank?
At Citizens Bank, we value employees who are committed to serving others, supporting their teammates, and continuously improving. We are looking for a detail-oriented and customer-focused Operations Specialist to join our team and play a key role in supporting the daily operations that keep our bank running smoothly.
This position is ideal for someone who enjoys solving problems, learning multiple banking functions, and working in a collaborative environment where accuracy, responsiveness, and service matter.