United Way of Connecticut IncWorkforce Operations Analyst United Way of Connecticut IncWorkforce Operations AnalystRocky Hill, CTThe Workforce Operations Analyst uses real-time call volumes and specialized workforce management technology to forecast future call volume and to develop staff schedules to ensure optimum efficiency as well as acceptable service levels, abandon rates, and key performance indicators (KPI’s) in a 24/7/365 environment. Using specialized workforce management technology, prepares daily staffing schedule, considering planned and unplanned events (such as vacation, trainings, meetings and special projects) to ensure staffing levels meet expectations of program, clients, and funders.
JobotNewCNC Setup Lead JobotCNC Setup LeadPortland, CT$30–$40 / hourInformation collected and processed as part of your Jobot candidate profile, and any job applications, resumes, or other information you choose to submit is subject to Jobot's Privacy Policy, as well as the Jobot California Worker Privacy Notice and Jobot Notice Regarding Automated Employment Decision Tools which are available at jobot.com/legal. We are seeking an experienced CNC professional ready to step into a leadership role, supporting daily operations in a fast-paced, high-precision manufacturing setting.
LESLIES POOLMART INCNewLead Sales Associate (Seasonal) LESLIES POOLMART INCLead Sales Associate (Seasonal)Enfield, CT$17.24–$19.24 / hourWe operate an integrated ecosystem of 900+ retail locations, backyard service and repair, a robust digital platform, and manufacturing and distribution divisions across 35+ states—enabling consumers to engage with Leslie’s whenever, wherever, and however they prefer to shop. The Lead Sales Associate will provide superior customer service to our customers and support the General Manager in all facets of retail operations to ensure the store is operating at optimal performance.
U.S. Tsubaki Power Transmission, LLCSet Up Operator - 2nd Shift U.S. Tsubaki Power Transmission, LLCSet Up Operator - 2nd ShiftHolyoke, MA$24.39–$28.70 / hourPrimarily responsible for set-up and operation of a complete range of automatic chain assembly equipment, semi automatic equipment, power presses, pre-stressing equipment, greasing and packaging equipment. As a part of a vast, international network of corporate and industrial resources, Tsubaki offers its customers the finest state-of-the-art products available in the world and we strive to be the “Best Value” supplier in the industry.
Lululemon Athletica IncNewProduct Operations Lead | Westfarms Mall Lululemon Athletica IncProduct Operations Lead | Westfarms MallWest Hartford, CT$22.50–$25.89 / hourEmployment decisions are based on merit and business needs, and not on race, color, creed, age, sex, gender, sexual orientation, national origin, religion, marital status, medical condition, physical or mental disability, military service, pregnancy, childbirth and related medical conditions or any other classification protected by federal, state or provincial and local laws and ordinances. When serving as Supervisor on Duty during store open hours, move dynamically and lead from the floor to ensure every guest receives technical product education and establish a world-class guest experience.
JPMorgan Chase & CoBranch Operations Lead - East Longmeadow Area, MA JPMorgan Chase & CoBranch Operations Lead - East Longmeadow Area, MAEast Longmeadow, MAChase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Collaborate with the Branch Manager to create a welcoming and vibrant atmosphere in the branch, ensuring every client enjoys an exceptional experience and feels part of a dynamic community.
PetSmart LLCRetail Operations Lead PetSmart LLCRetail Operations LeadWestfield, MAStore Operations and Overall Store Experience: Execute merchandise strategies to optimize sales, including receiving of product, product placement, seasonal displays, and promotional setups. PetSmart's Process Lead (Retail Operations Lead) has shared responsibility to drive operational excellence in our stores while upholding the company's vision, mission, values, and strategy.
Alteryx IncAI Operations Lead, Marketing (remote USA) Alteryx IncAI Operations Lead, Marketing (remote USA)Connecticut, CTRemoteYou'll spend of your time prototyping AI solutions, enabling adoption across marketing teams, and shaping strategy and leading cross functional initiatives. As part of our ongoing commitment to a diverse, equitable, and inclusive workplace, we're invested in building teams with a wide variety of backgrounds, identities, and experiences.
IMPACTSenior Project Manager / Client Operations Lead (Paid Ads) IMPACTSenior Project Manager / Client Operations Lead (Paid Ads)Cheshire, CTRemote$85,000–$115,000Swell is IMPACT's paid media agency, partnering with clients to plan, build, and manage advertising programs across Google, Meta, LinkedIn, and other digital platforms — turning paid spend into a measurable pipeline. IMPACT provides digital marketing services to help small to mid-sized businesses implement Endless Customers (formerly They Ask, You Answer), inspired by the popular book by Marcus Sheridan.
JPMorgan Chase Bank, N.A.Branch Operations Lead - (New Build Branch) - East Springfield, MA JPMorgan Chase Bank, N.A.Branch Operations Lead - (New Build Branch) - East Springfield, MASpringfield, MAFull timeChase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Collaborate with the Branch Manager to create a welcoming and vibrant atmosphere in the branch, ensuring every client enjoys an exceptional experience and feels part of a dynamic community.
OpenworkWarehouse & Operations Floor Lead – 1st Shift OpenworkWarehouse & Operations Floor Lead – 1st ShiftWatertown, Connecticut$26–$30This company is known for producing high-quality wooden reels used worldwide and maintaining a strong team-oriented culture focused on safety, reliability, and operational excellence. This is an excellent opportunity for a motivated leader who enjoys working hands-on, supporting warehouse operations, and helping production teams succeed.
Two Men And A Truck International LLCDriver Operations Lead Two Men And A Truck International LLCDriver Operations LeadChicopee, MAReal-Time Monitoring: Use Geotab to track crew progress, spot-check moves with documentation, and troubleshoot delays in real-time. Operational Support: Assist on moves as needed, drive trucks when necessary, and ensure all post-job paperwork is filed accurately.
TKO Group Holdings, Inc.Operations Shift Lead TKO Group Holdings, Inc.Operations Shift LeadCTActing as the frontline leader for infrastructure operations, this role bridges engineering, service delivery, cybersecurity, and business stakeholders to ensure enterprise technology services remain resilient, secure, and responsive to business needs. • Partner with Service Delivery leadership and ServiceNow operators to mature Infrastructure ITSM processes (Incident, Problem, Change Request, CMDB, Knowledgebase) and drive service-level accountability across all teams.
TKOOperations Shift Lead TKOOperations Shift LeadConnecticutActing as the frontline leader for infrastructure operations, this role bridges engineering, service delivery, cybersecurity, and business stakeholders to ensure enterprise technology services remain resilient, secure, and responsive to business needs. Partner with Service Delivery leadership and ServiceNow operators to mature Infrastructure ITSM processes (Incident, Problem, Change Request, CMDB, Knowledgebase) and drive service-level accountability across all teams.
CVS Health CorpLead Director- Program Management, Resources & Marketing Operations CVS Health CorpLead Director- Program Management, Resources & Marketing OperationsWork At Home, CT$100,000–$231,540 / yearThis role oversees program management resources, operational reporting, and creative resource management while partnering closely with marketing strategy, creative teams, account management, and technology teams to ensure work is delivered efficiently, transparently, and at scale. The Director, Program Management, Resources & Operations is responsible for enabling operational excellence, scale, and consistency across Heart Haus (internal Enterprise agency).
Kohl's CorpFull-Time Stockroom Operations Lead Kohl's CorpFull-Time Stockroom Operations Leadwestfield, MAIf you provide content to customers through CloudFront you can find steps to troubleshoot and help prevent this error by reviewing the CloudFront documentation. Generated by cloudfront CloudFrontRequest ID Ap8DuWOhR-sMqLstamfXae5YvhT8KCZMzMI8kH8vEpmqrEHaUxH1jA.
LumenNewLead Sales Operations Consultant LumenLead Sales Operations ConsultantHartford, CTRemote$84,629–$112,838 / yearThe role will interface with sales teams, sales managers and executive management to report and analyze specifics around the sales recognition process and how it relates to incentive compensation. We're able to answer any additional questions you may have about our bonus structure (short-term incentives, long-term incentives and/or sales compensation) as you move through the selection process.
Takeda Pharmaceutical Co LtdAssociate Director, Clinical Operations Program Lead Takeda Pharmaceutical Co LtdAssociate Director, Clinical Operations Program LeadMARemote$154,400–$242,550 / yearThe actual base salary offered may depend on a variety of factors, including the qualifications of the individual applicant for the position, years of relevant experience, specific and unique skills, level of education attained, certifications or other professional licenses held, and the location in which the applicant lives and/or from which they will be performing the job. On assigned clinical programs, develop and lead the clinical program operational strategy in close collaboration with the Clinical Operations Managers (COMs), strategic partners, CROs, and other vendors.
FreedomCareTeam Lead of Care Operations (CT - Hybrid) FreedomCareTeam Lead of Care Operations (CT - Hybrid)West Hartford, ConnecticutThis is a leadership role that will partner with us in our efforts to continually and iteratively make every aspect of our services better for patients, while maintaining appropriate requirements of the Structured Family Care, state, and federal regulations. Our mission spans coast to coast, supporting patients across the U.S. We pride ourselves on our values which drive the level of care that we deliver to our patients: Here For You (An attitude of service, empathy, and availability).
MaximusLead Engineer - CCaaS Operations MaximusLead Engineer - CCaaS OperationsSpringfield, MAFull timeMaximus compensation is based on various factors including but not limited to job location, a candidate's education, training, experience, expected quality and quantity of work, required travel (if any), external market and internal value analysis including seniority and merit systems, as well as internal pay alignment. - Lead design of advanced cloud contact center solutions, including routing, IVR, workforce management, analytics, and reporting, incorporating AI technologies (e.g., Copilot, Amazon Bedrock, Amazon Q in Connect, Kore.ai, Murf.ai) .
Trimble IncSenior Product Operations Professional (US GTM & Solutions Lead) Trimble IncSenior Product Operations Professional (US GTM & Solutions Lead)CTYou'll work on projects that truly matter: Our purpose-driven culture means you'll be helping to build and deliver solutions that make work faster, safer, and more sustainable for millions of people worldwide. Act as SME for Complex Success: Serve as the Subject Matter Expert for the US market, providing clear, technical, and functional guidance to internal Customer Care and Support teams.
Barnes Group IncSupplier Fulfillment Lead, Connecticut Operations Barnes Group IncSupplier Fulfillment Lead, Connecticut OperationsEast Hartford, CTIf the position for which you applied involves access to controlled information or technology subject to U.S. export control laws, then any offer is also contingent on verification of appropriate documentation for the Company to assess whether an export license will be required to employ you in that role, and if it is determined that an export license is required, the offer is also contingent on the Company's determination, in its sole discretion, whether a license application and ongoing administration is prudent under the project's contract parameters and whether an export license can be successfully obtained before you can start in that role. Person" (which includes U.S. citizens, U.S. lawful permanent residents, and those granted U.S. asylum or refugee status), the Company may be required to obtain an export control license.
Walmart IncPharmacy Operations Team Lead Walmart IncPharmacy Operations Team LeadWallingford, CTThey are responsible for inputting and processing prescriptions, supporting patients with product information, and providing customer service in our store pharmacies. Pharmacy associates focus on the needs of our customers as they entrust us with their prescriptions and health needs.
Madison-DavisCounterparty Credit Risk (CCR) Operations IT Lead - Director Madison-DavisCounterparty Credit Risk (CCR) Operations IT Lead - DirectorNew York, CTThe successful candidate will lead a global support model, improve SLA performance, reduce manual intervention, strengthen controls, and partner closely with business, risk, engineering, infrastructure, and offshore teams. A global financial institution is seeking a senior technology operations leader to oversee production stability, resilience, and continuous improvement for business-critical counterparty credit risk platforms.
EMCOR Group IncLead Operations/Maintenance Technician (on site) EMCOR Group IncLead Operations/Maintenance Technician (on site)Palmer, MA$40.85–$50 / hourWhile performing the duties of this Job, the employee is regularly required to walk; use hands to finger, handle, or feel; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl; talk, hear, smell and lift, set-up and climb ladders as well as stairways. As a leading provider of mechanical and electrical construction, facilities services, and energy infrastructure, we offer employees a competitive salary and benefits package and we are always looking for individuals with the talent and skills required to contribute to our continued growth and success.
New England Mechanical Services, Inc.Lead Operations/Maintenance Technician (on site) New England Mechanical Services, Inc.Lead Operations/Maintenance Technician (on site)Palmer, Massachusetts$40.85–$50 / hourPhysical Demands: While performing the duties of this Job, the employee is regularly required to walk; use hands to finger, handle, or feel; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl; talk, hear, smell and lift, set-up and climb ladders as well as stairways. The primary responsibility of this position is to coordinate and provide various types of support for the onsite service technicians and assure that service calls and preventative maintenance are organized and performed safely and on time by scheduling with the customer.
Baystate HealthVP Operations and Budget Baystate HealthVP Operations and BudgetSpringfield, MA$290,600–$411,800 / yearThis role interprets financial data and collaborates with service line leaders, physicians, and administrative leaders to drive accountability, margin improvement, and operational efficiency. This is a highly visible role for a collaborative leader who can translate complex financial data into actionable insights, influence senior stakeholders, and support hospital and physician operations in a complex, matrixed health system.
Chegg, Inc.Strategy and Operations Manager Chegg, Inc.Strategy and Operations ManagerHartford, ConnecticutThis role will act as the GM's right hand on business and operational matters, helping to establish operational discipline, identify strategic points of leverage, and drive initiatives that deliver meaningful business results. Drive key operating rhythms, including leadership meetings, business reviews, KPI tracking, planning processes, and cross-functional follow-ups.
Reinsurance Group of America IncVP, Investments Compliance Operations (open to remote) Reinsurance Group of America IncVP, Investments Compliance Operations (open to remote)CTRemote$180,220–$268,400 / yearServe as the primary operational partner to Legal and Compliance, influencing the design of practical and effective control environments, supporting audits and regulatory examinations, maintaining clear separation of policy ownership and control execution, and leading a scalable, technology-enabled Compliance Operations function and team. The role is responsible for building and leading a dedicated Investment Compliance Operations function, including the design and institutionalization of a scalable operating model, team structure, and governance framework aligned with the continued growth and increasing complexity of RGA's global investment platform.
IQVIA Holdings IncAssoc Strategic Operations Director (AI) IQVIA Holdings IncAssoc Strategic Operations Director (AI)Hartford, CTRemote$82,600–$229,900 / yearReporting into the DSSM Change Management Office (CMO), this role is responsible for leading end-to-end cross functional projects specifically involving AI changes, partnering with business, technology, and functional leaders to strengthen an AI-informed culture. This will serve as both a hands-on CM expert and a strategic builder, contributing to establishing best practices, playbooks, tools and governance models that enable consistent scalable AI execution across DSSM.
Deloitte Touche Tohmatsu LtdPU&R Contact Center Operations and Transformation Manager Deloitte Touche Tohmatsu LtdPU&R Contact Center Operations and Transformation ManagerHartford, CT$144,000–$241,000 / yearAs a Manager in Deloitte Consulting's Customer offering portfolio, you will help Power, Utilities & Renewables clients transform contact center and customer service operations to drive efficiency, improve customer and employee experiences, and enable more scalable, data-driven service delivery. Assessing current-state customer service operations, including organizational structure, service demand, channel strategy, call drivers, workforce management, agent experience, service levels, technology capabilities, cost structure, and performance metrics.
Top Prospect Group LLCDirector of Operations Top Prospect Group LLCDirector of OperationsWallingford, CT$175,000–$200,000 / yearThe Director of Operations is responsible for continued team development and accountability to ensure Company utilizes all on-site resources in a cost-effective manner while continuously improving processes and efficiencies. Reporting directly to the President & CEO, the Director of Operations is a key management position responsible for the overall growth, development, and profitability of the Wallingford, CT location.
The Cigna GroupClinical Operations Director (Premium) - Evernorth Health Services -Remote The Cigna GroupClinical Operations Director (Premium) - Evernorth Health Services -RemoteBloomfield, CTRemote$144,200–$240,400 / yearWorking closely with the Managing Director of Case Management Operations and senior cross-functional partners, this role connects strategy with execution to support the design, implementation, and ongoing improvement of differentiated service models that drive client retention, growth, and operational scalability. These states include: Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Iowa, Kansas, Maryland, Massachusetts, Michigan, Nebraska, Ohio, Pennsylvania, Texas, Utah, Vermont, and Washington State.
RTX CorpOperations Supervisor (Onsite) RTX CorpOperations Supervisor (Onsite)Cheshire, CTAt RTX, the world's largest aerospace and defense company, 185,000 great minds are united by purpose and inspired to make a difference solving the world's most complex problems. In this role, you will gain hands-on leadership experience in aerospace manufacturing operations, including: Lean Manufacturing, CORE, ACE, and Six Sigma methodologies applied on the floor.
Ensign-Bickford Aerospace & DefenseDirector, Operations Ensign-Bickford Aerospace & DefenseDirector, OperationsSimsbury, ConnecticutThis role also works closely with Engineering, Program Management, and Business Development to support new product development, qualification, and growth initiatives. This role carries full accountability for site performance across safety, quality, delivery, cost, and people within a complex, highly regulated aerospace and defense manufacturing environment.
Ensign-Bickford IndustriesDirector, Operations Ensign-Bickford IndustriesDirector, OperationsSimsbury, ConnecticutThis opportunity is located within our Ensign-Bickford Aerospace & Defense Company business, a global leader of mission-critical hardware and systems solutions including precision energetics systems and innovative explosive solutions. This role carries full accountability for site performance across safety, quality, delivery, cost, and people within a complex, highly regulated aerospace and defense manufacturing environment.
ISO New England IncOperations Forecasting Supervisor ISO New England IncOperations Forecasting SupervisorHolyoke, MA$168,000–$180,000 / yearThis role is critical to ensuring accurate system demand, weather, and Variable Energy Resource (VER-wind and solar) forecasts that directly inform Day-Ahead and Real-Time market operations and energy settlements across New England. ISO New England is seeking a Operations Forecasting Supervisor to lead a highly specialized team of Forecasters and Data Scientists supporting real-time Control Room Operations.
Allied UniversalSecurity Operations Center (GSOC) Operator Allied UniversalSecurity Operations Center (GSOC) OperatorBloomfield, CTIn addition to monitoring security systems, the GSOC Operator is required to properly provide timely and accurate reports/information to Security Management of all life safety events, and guide and assist business clients during emergency and non-emergency events. The GSOC Operator is responsible for using security best practices to identify, analyze, and support all events and incidents that impact or potentially could impact Open Text operations, facilities, and employees.
Butler Aerospace and DefenseEACS Operations Butler Aerospace and DefenseEACS OperationsWindsor Locks, CT$32–$38 / hourProvide inputs into the SIOP process Support the Product Line Teams in driving rate readiness assessments, identifying gaps, and driving action plans to maintain production capacity (labor, equipment, tooling) in alignment with the long and short-term demand. * Partner with site operations to develop strong inventory strategies and production schedules based on demand, lead time, capacity constraints, inventory targets and materials availability.
Kaman Precision Products, Inc.Senior Manager, Cell Operations Kaman Precision Products, Inc.Senior Manager, Cell OperationsMiddletown, ConnecticutThe Senior Manager is empowered to manage the daily operations of all Fuzing production resources, and is accountable for creating and maximizing enterprise value by:Maximizing customer satisfaction via best-in-class On Time Delivery performance (OTD), generally considered 95% or greater. For more than 85 years, our team at Precision Fuzing and Sensors has designed, tested, and manufactured the fuzing and sensor systems that defense programs depend on — delivering mission-critical reliability from a single, vertically integrated facility in Middletown, Connecticut.
Eversource EnergySenior Engineer, Grid Operations Technology (Hybrid) Eversource EnergySenior Engineer, Grid Operations Technology (Hybrid)Windsor, CT$129,450–$143,830 / yearEssential Functions: Ø Support the Company's electric system operators by optimizing the distribution system using the distribution network advanced functionality of DMS which include Automatic Feeder Reconfiguration (AFR), Load Volt/VAR Management (LVM), Planned Outage Study and DER/Load Forecasting. Ideal candidate is customer driven; displays initiative as a change agent with a can-do attitude; accepts responsibility and holds others accountable; participates in and facilitates team effectiveness; assumes the role of team leader; and makes sound decisions to support strategic objectives.
AptyxOperations Manager - Injection Molding Medical Manufacturing AptyxOperations Manager - Injection Molding Medical ManufacturingTorrington, CTAs a key member of the Senior Leadership Team (SLT), this individual will be responsible for driving operational excellence, organizational capability, customer satisfaction, and profitable business growth while leading Production, Planning, Purchasing, Warehouse, Shipping/Receiving, and Maintenance functions. The ideal candidate possesses deep manufacturing expertise, strong technical aptitude, proven leadership experience, and the ability to build scalable systems and teams capable of supporting significant business growth, automation, and operational complexity.
Deloitte Touche Tohmatsu LtdContact Center Operations Generalist, Business Transformation Architecture Deloitte Touche Tohmatsu LtdContact Center Operations Generalist, Business Transformation ArchitectureHartford, CT$171,500–$307,500 / yearExperience translating operational requirements into CCaaS capabilities (e.g., IVR/ACD, routing, WEM/QM, analytics, knowledge, CRM/CSM integration) and supporting CCaaS evaluations and implementations across leading platforms (e.g., Five9, Amazon Connect, Genesys, NICE). We can enhance customer experiences and drive sustained growth and customer value creation and capture, through customer and commercial strategies, digital products and innovation, marketing, commerce, sales, and service.
Hi-Peak StaffingCommercial Roofing Operations Manager Hi-Peak StaffingCommercial Roofing Operations ManagerHartford, CT$105,000–$115,000 / yearThis is a hands-on leadership opportunity for someone who understands commercial roofing operations, enjoys developing teams, building customer relationships, and driving branch growth. The ideal candidate will bring strong leadership skills, operational experience, and an entrepreneurial mindset to help scale the branch and continue building a high-performing team.
CVS Health CorpExecutive Director, Service Operations - Medicaid Contact COE CVS Health CorpExecutive Director, Service Operations - Medicaid Contact COEHartford, CTRemote$131,500–$303,195 / yearCore accountabilities include establishing policies, programs, and operating models that support financial, operational, and service objectives; leading end-to-end service operations processes and ensuring alignment with broader business strategy; and developing data-driven insights, forecasting, and financial plans to optimize performance. Aetna is seeking a transformative, enterprise-minded leader to serve as Executive Director, Service Operations - Contact Center of Excellence, with responsibility for leading our Medicaid member contact center.
FramebridgeOperations Manager FramebridgeOperations ManagerHolyoke, Massachusetts$108,000–$114,000 / yearWe foster an inclusive, equitable, and collaborative environment where remarkable individuals take pride in their craft, elevate the customer experience, and are empowered to do the best work of their careers. As an Operations Manager you’ll hold the highest levels of communication across the organization and on the floor to ensure the business performs at the highest levels.
MBISenior Operations Manager MBISenior Operations ManagerTorrington, CTPart timeLead proactive labor planning and make real-time decisions on staffing and workflow to ensure daily output targets are met; use operational metrics to manage performance, identify trends, and drive coaching that supports on-time completion. You’ll be effective in this role if you have demonstrated experience: 5+ years of management experience leading a high-volume order fulfillment and assembly/production operation where daily output and deadlines matter.
Level99 EntertainmentAssistant Director of Operations - Entertainment & Restaurant Opening Team! Level99 EntertainmentAssistant Director of Operations - Entertainment & Restaurant Opening Team!West Hartford, ConnecticutWHO WE ARELevel99 is a sprawling playground designed for adults with over 50 life-sized mini-games where Players dodge axes, crack puzzles, and outsmart real-world challenges. Level99 is backed by Act III Holdings, led by Panera founder Ron Shaich, and we have a talented team that has worked on successful entertainment projects ranging from 5 Wits to Walt Disney Imagineering.
COVE Animal HealthArea Director of Operations COVE Animal HealthArea Director of OperationsMiddletown, CTBuilt on nearly 90 years of clinical excellence, COVE continues to grow as a multi-state network, connecting hospitals through shared leadership, infrastructure, and a commitment to high-quality care. COVE Animal Health is a veterinarian-led network of primary care, emergency, and specialty hospitals united by a shared mission: delivering exceptional, community-rooted veterinary medicine while preserving the identity of each partner hospital.
CVS Health CorpNewSenior Manager, Project Program Management (Claim Operations) CVS Health CorpSenior Manager, Project Program Management (Claim Operations)Hartford, CT$82,940–$182,549 / yearA. Designs, develops, and leads the Aetna Business Unit Claim Operations Review program, providing 1) ongoing assessments of the health of end-to-end claim operational and financial flows, 2) analysis of operational issues, and 3) insight into factors in the operational environment that could affect the actuarial reserve setting process. In-depth understanding of the medical/dental claim operational lifecycle including: Provider Billing/coding process, Claim Intake & Distribution, Pre-adjudication process, Claim editing, Pended Claim Inventory management, Auto-adjudication, Payment Process, Appeals, and Rework.