NewProject Manager - Operations Pace Analytical ServicesProject Manager - OperationsHuntersville, NCli>Prior experience facilitating meetings, intake sessions, project discussions, and stakeholder alignment meetings to drive decisions and achieve desired outcomes. Bachelor’s degree in business, project management, or a related field; AND five (5) years of program or project management experience; OR an equivalent combination of education, training, and experience.
NewEntertainment Team Lead CarowindsEntertainment Team LeadConcord, NC$60,000–$72,000 / yearSee Cedar Fair - Charlotte Terms & Conditions at https://www.cedarfair.com/legal and Privacy Policy at https://www.cedarfair.com/privacy and SonicJobs Privacy Policy at https://www.sonicjobs.com/us/privacy-policy and Terms of Use at https://www.sonicjobs.com/us/terms-conditions. Positions vary on parkwide Entertainment operations and programming ranging from working with the Character Program, Special Event/Festival programming, Technical/Production team, Costumes/Cosmetology team, or even in a Stage Management capacity with the Shows team.
Lead Automation Technician - Night Shift LillyLead Automation Technician - Night ShiftConcord, NC$33.89–$49.71Our current groups include: Africa, Middle East, Central Asia Network, Black Employees at Lilly, Chinese Culture Network, Japanese International Leadership Network (JILN), Lilly India Network, Organization of Latinx at Lilly (OLA), PRIDE (LGBTQ+ Allies), Veterans Leadership Network (VLN), Women’s Initiative for Leading at Lilly (WILL), enAble (for people with disabilities). If you require accommodation to submit a resume for a position at Lilly, please complete the accommodation request form (https://careers.lilly.com/us/en/workplace-accommodation) for further assistance.
Lead Automation Technician LillyLead Automation TechnicianConcord, NC$33.89–$49.71Our current groups include: Africa, Middle East, Central Asia Network, Black Employees at Lilly, Chinese Culture Network, Japanese International Leadership Network (JILN), Lilly India Network, Organization of Latinx at Lilly (OLA), PRIDE (LGBTQ+ Allies), Veterans Leadership Network (VLN), Women’s Initiative for Leading at Lilly (WILL), enAble (for people with disabilities). If you require accommodation to submit a resume for a position at Lilly, please complete the accommodation request form (https://careers.lilly.com/us/en/workplace-accommodation) for further assistance.
NewCatering Lead Panera BreadCatering LeadHuntersville, NCli>Be an ambassador of our Guiding Values and Behaviors by making people smile, learning and growing together, finding solutions and taking initiative, working (and winning) as a team, having fun and celebrating success, and seeing the best in others! You help guests plan and choose delicious, familiar and fantastic Panera dishes for their events, respond to their inquiries and requirements, and guarantee hassle-free hosting with craveable food delivered promptly and accurately.
Procurement Operations Lead 3A Composites Holding AGProcurement Operations LeadDavidson, NCWith manufacturing facilities in Benton, KY, Statesville, NC, and Glasgow, KY, and sales and marketing offices in Davidson, NC, our industry leading brands include: FOME-COR, SINTRA, GATOR, DISPA, DIBOND, LUMEX G and ALUCOBOND PLUS. About 3A Composites: 3A Composites USA specializes in the manufacturing of leading substrates for the graphic display, architectural and framing markets in North America, South America and Central America.
Operations Lead - FT At Home Group IncOperations Lead - FTConcord, NCul>The OL performs all store opening, closing, and Front-End processes, ensuring accurate and timely execution and operational readiness, providing troubleshooting, conditioning, and housekeeping while ensuring building, assets, and team member security. The OL participates in Task Management by planning/executing the daily/weekly zone workload and assigning tasks to deliver on store, department, sales goals, guest engagement, etc., and ensures all tasks are completed in an efficient and timely manner.
Operations Lead Nutrien LtdOperations LeadStatesville, NCThrough the collective expertise of our nearly 26,000 employees, we operate a world-class network of production, distribution, and ag retail facilities We efficiently serve growers' needs and strive to provide a more profitable, sustainable, and secure future for all stakeholders. Nutrien Ag Solutions is the retail division of Nutrien, providing full-acre solutions through our network of trusted crop consultants at more than 2,000 locations in North America, South America, and Australia.
Branch Operations Lead - Harrisburg - Harrisburg, NC JPMorgan Chase & CoBranch Operations Lead - Harrisburg - Harrisburg, NCHarrisburg, NCChase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Collaborate with the Branch Manager to create a welcoming and vibrant atmosphere in the branch, ensuring every client enjoys an exceptional experience and feels part of a dynamic community.
Branch Operations Lead - Concord Pkwy - Concord, NC JPMorgan Chase & CoBranch Operations Lead - Concord Pkwy - Concord, NCConcord, NCChase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Collaborate with the Branch Manager to create a welcoming and vibrant atmosphere in the branch, ensuring every client enjoys an exceptional experience and feels part of a dynamic community.
Team Lead, Market Operations CarvanaTeam Lead, Market OperationsConcord, NCp>The Team Lead, in our Market Operations group, is responsible for running the local Carvana hub and everything thatcomes with it, including (but not limited to); market launch, operations, logistics, consumer branding, team engagement and effectiveness and, of course, the market's ongoing success. Our Customer Advocates will then either deliver the purchased vehicle to our customer's driveway using one of our kick-ass one car haulers, or they will meet our customers at one of our amazing coin-operated Vending Machines.
Operations Team Lead - Full Time - Northlake Belk IncOperations Team Lead - Full Time - NorthlakeCharlotte, NCThe Operations Team Lead drives sales and delivers a positive customer experience by receiving and processing inbound deliveries with accuracy and efficiency, ensuring new merchandise is customer ready. Lead shortage control and inventory accuracy in designated areas by acknowledging manifests, executing product transfers, and processing damaged items timely.
Operations Team Lead - Full Time Belk IncOperations Team Lead - Full TimeHigh Point, NCThe Operations Team Lead drives sales and delivers a positive customer experience by receiving and processing inbound deliveries with accuracy and efficiency, ensuring new merchandise is customer ready. Lead shortage control and inventory accuracy in designated areas by acknowledging manifests, executing product transfers, and processing damaged items timely.
Lean Operations Process Improvement Lead (Charlotte, NC, US, 28216) Corning IncLean Operations Process Improvement Lead (Charlotte, NC, US, 28216)Charlotte, NC$88,381–$121,524 / yearOur Optical Communications segment has recently evolved from being a manufacturer of optical fiber and cable, hardware and equipment to being a comprehensive provider of industry-leading optical solutions across the broader communications industry. This role is responsible for leading enterprise-level lean cost improvement and process improvement initiatives across all operations that include engineering, construction, supply chain, business systems, and general business processes.
Team Lead, Operations Full Time Crocs IncTeam Lead, Operations Full TimeConcord, NC$17–$21 / hourli>Actively champion a positive team culture by sharing ideas, feedback, and concerns, while consistently demonstrating the core values of Crocs, Inc. Actively assist in all store departments, including POS system management, customer service, merchandising, product placement, visual presentation, and stockroom operations, to create a seamless shopping experience. Serve as a brand ambassador by staying informed about current product collaborations, launches, and brand initiatives, and sharing this knowledge with consumers to elevate their experience and connection with Crocs.
Lead Specialist - Operations Training (Nights) Eli Lilly and CoLead Specialist - Operations Training (Nights)Concord, NC$25.96–$38.08 / hourOur current groups include: Africa, Middle East, Central Asia Network, Black Employees at Lilly, Chinese Culture Network, Japanese International Leadership Network (JILN), Lilly India Network, Organization of Latinx at Lilly (OLA), PRIDE (LGBTQ+ Allies), Veterans Leadership Network (VLN), Women's Initiative for Leading at Lilly (WILL), enAble (for people with disabilities). Employees may elect medical, prescription drug, dental and/or vision coverage for you and your family in one of two health plan options, enjoy best-in-class mental health support, and concierge services for orthopedic, cardiovascular, fertility care, and LGBTQ health navigation.
Operations Team Lead (Injection Molding Nights) Reynolds Consumer Products IncOperations Team Lead (Injection Molding Nights)Huntersville, NC$66,000–$80,000 / yearWe need you to have: High school diploma or equivalent 3+ years of manufacturing or warehouse team lead experience Advanced PC skills, including Microsoft Office Experience with manufacturing systems such as SAP or Oracle Experience with timekeeping systems such as SAP, ADP, or Kronos Excellent written and verbal communication skills; ability to communicate at all organizational levels 3-5+ years of experience in operations or a related field. Coordinate line assignments for packers and line technicians Coordinate material set-up and material returns for packaging changeovers Coordinate changeover job packets with line technicians Conduct daily SAP downtime coding Assist on the production floor with production support and audits.
Operations Team Lead (Thermo Nights) Reynolds Consumer Products IncOperations Team Lead (Thermo Nights)Huntersville, NC$66,000–$80,000 / yearp>We need you to have: High school diploma or equivalent 3+ years of manufacturing or warehouse team lead experience Advanced PC skills, including Microsoft Office Experience with manufacturing systems such as SAP or Oracle Experience with timekeeping systems such as SAP, ADP, or Kronos Excellent written and verbal communication skills; ability to communicate at all organizational levels 3-5+ years of experience in operations or a related field. Coordinate line assignments for packers and line technicians Coordinate material set-up and material returns for packaging changeovers Coordinate changeover job packets with line technicians Conduct daily SAP downtime coding Assist on the production floor with production support and audits.
Associate Director for HRL Content Operations University of North Carolina at CharlotteAssociate Director for HRL Content OperationsCharlotte, NC$70,000–$75,000 / yearp>The Associate Director for HRL Content Operations leads and coordinates content alignment for all department media in support of ongoing housing operations, including housing application cycles; residence hall move-in and move-out; facility service and disruption updates; and residence hall programs and events. This position is responsible for building positive working relationships with University Communications, Student Affairs Marketing and Communications, as well as other campus partners, to ensure HRL services, programs, and events are situated in the appropriate media channels to support student success.
Retail Operations Associate Dick's Sporting Goods IncRetail Operations AssociateWinston Salem, NCli>Ensure that all merchandise and product received at the store is processed in accordance with established programs and procedures; the backroom is organized and maintained so that merchandise is easily accessible in partnership with the Freight Flow/Operations Lead. Greet everyone (teammates and customers) and proactively approach athletes to understand their needs and support their shopping experience.
Operations Manager - NC iWorkforce Solutions LPOperations Manager - NCSalisbury, NCContinuous Improvement: Evaluate and improve manufacturing systems (plasma cold hearth and raw material support), utilizing Lean, Six Sigma, and Kaizen techniques to optimize production rates, reduce costs, and improve changeovers. Operational & P&L Leadership: Manage all aspects of the facility's finances, including variable/fixed costs, raw materials, SG&A, capital planning, and full P&L accountability to achieve operational and budget goals.
Production Manager - Bagging Operations - Req # 3975 Denali Water Solutions LLCProduction Manager - Bagging Operations - Req # 3975Huntersville, NCp>The Production Manager is responsible for leading and optimizing daily manufacturing activities of compost and mulch bagging operations, including bagging bulk organic materials and handling, staging, and selling bagged organic materials. Our work is essential to keeping water clean, reducing the need for new landfill capacity, building soil fertility, helping farmers be more resilient, and reducing society's reliance on fossil fuels.
Assistant Athletic Director for Facilities and Operations High Point UniversityAssistant Athletic Director for Facilities and OperationsHigh Point, NCHigh Point University Assistant Athletic Director for Facilities and Operations position directs the management and execution of all home athletic competitions and special events held within High Point University's athletic facilities, while overseeing event operations, facility logistics, and scheduling for assigned sports programs to ensure seamless and efficient event delivery. Plans and manages logistics for all home athletic contests for assigned sports, to include security, parking, hosting officials, facility supervision and all student workers for event management.
Composting & Bulk Materials Operations Supervisor - Req # 3974 Denali Water Solutions LLCComposting & Bulk Materials Operations Supervisor - Req # 3974Huntersville, NCp>The Composting & Bulk Materials Operations Supervisor is responsible for supervising activities related to receiving, handling, processing, composting, and selling bulk organic materials as part of the facility operations leadership team. Our Benefits Package Includes: Comprehensive Medical: Our self-insured medical plans are designed with your health in mind, offering competitive options including copay and HSA plans so you can choose what best suit your health needs.
Composting & Bulk Materials Operations Supervisor - Req # 3885 Denali Water Solutions LLCComposting & Bulk Materials Operations Supervisor - Req # 3885Advance, NCp>Trabaja en estrecha colaboración con el Gerente de Planta y otros miembros del equipo de liderazgo para impulsar la mejora continua, entregar productos de alta calidad a los clientes y cumplir con los objetivos presupuestarios. The Composting & Bulk Materials Operations Supervisor is responsible for supervising activities related to receiving, handling, processing, composting, and selling bulk organic materials as part of the facility operations leadership team.
Systems Operations Engineer 3 MindlanceSystems Operations Engineer 3CHARLOTTE, NCIn this contingent resource assignment, you may: Consult on or participate in moderately complex initiatives and deliverables within Systems Operations Engineering and contribute to large-scale planning related to Systems Operations Engineering deliverables. 4+ years of Systems Engineering or Technology Architecture experience, or equivalent demonstrated through one or a combination of the following: work or consulting experience, training, military experience, education.
Warehouse Operations Manager Abacus CorporationWarehouse Operations ManagerCharlotte, NCThe ideal candidate will have strong leadership experience managing large teams in fast-paced warehouse environments while driving continuous improvement and operational excellence. Manage day-to-day warehouse operations including receiving, shipping, inventory control, picking, packing, replenishment, and order fulfillment.
Area Vice President Of Operations BrightSpring Health ServicesArea Vice President Of OperationsHIGH POINT, NCThis includes managing budgets, analyzing data to identify areas for improvement, implementing strategies to optimize operations, and leading a team of executive Directors, Administrators and staff to achieve operational goals. Through the Company's service lines, including pharmacy, home health care, and rehabilitation, we provide comprehensive and more integrated care and clinical solutions in all 50 states to over 475,000 customers, clients and patients daily.
Director of Global Operations Ingersoll Rand IncDirector of Global OperationsMooresville, NCp>In addition to these primary sites, the Director of Global Operations also supports several other locations through indirect operational leadership, including the Charlotte Distribution and Logistics Center (DLC), the Southern Pines, NC manufacturing facility, and global sites in Chennai, India; Guilin, China; Sikeston, UK; and Surendranagar, India. Customers lean on us for our technology-driven excellence in mission-critical flow creation and industrial solutions across 40+ respected brands where our products and services excel in the most complex and harsh conditions.
Retail Operations Supervisor PetSmart LLCRetail Operations SupervisorAlbemarle, NCPetSmarts Process Lead (Retail Operations Supervisor) has shared responsibility to drive operational excellence in our stores while upholding the companys vision, mission, values, and strategy. Store Operations and Overall Store Experience: Execute merchandise strategies to optimize sales, including receiving of product, product placement, seasonal displays, and promotional setups.
Assistant Director of Housing Operations, First Year Students High Point UniversityAssistant Director of Housing Operations, First Year StudentsHigh Point, NCp>• Excellent communication, interpersonal skills and team building skills • Excellent organization and planning skills • Knowledge of housing assignments and allocations • Ability to multi-task and set priorities • Capability to remain calm and make decisions in emergency situations. Assists the Senior Director of Housing and Residence Life and Director of Housing Operations with oversight of all residence halls, housing selection, and room assignments and protocols.
Area Manager – Medical Office Operations Foot and Ankle Specialists of the Mid-AtArea Manager – Medical Office OperationsHuntersville, NCPart timeWe’re looking for an Area Manager to oversee multiple healthcare clinic locations and lead high-performing front desk and clinical teams. If you thrive in a fast-paced environment, have a proven track record managing large teams, and want to grow your career in healthcare administration.
Southside Operations Department Head (Winston-Salem, NC, US, 27107) Corning IncSouthside Operations Department Head (Winston-Salem, NC, US, 27107)Winston-Salem, NC$120,797–$166,096 / yearp>Our Optical Communications segment has recently evolved from being a manufacturer of optical fiber and cable, hardware and equipment to being a comprehensive provider of industry-leading optical solutions across the broader communications industry. The ideal candidate is a strong people leader who can drive results, manage change, improve processes, and build alignment across operations, planning, engineering, and product teams.
Director of Housing Operations High Point UniversityDirector of Housing OperationsHigh Point, North Carolinaul>Required: Master’s degree preferred in student personnel/student affairs, humanities, social sciences, psychology, education, counseling or a related field and three years of progressive experience in Housing, Residence Life, or Student Affairs department. This role supervises professional staff responsible for both incoming and upper-class student housing, while fostering collaboration with key campus partners, including Admissions, Athletics, Honors, and OARS—to support various student populations.
Systems Operations Engineer 4 - Contingent MindlanceSystems Operations Engineer 4 - ContingentCHARLOTTE, NCReview and analyze complex multi-faceted, larger scale or longer-term Systems Operations Engineering challenges that require in-depth evaluation of multiple factors including intangibles or unprecedented factors. Required Qualifications: 5+ years of Systems Engineering or Technology Architecture experience, or equivalent demonstrated through one or a combination of the following: work or consulting experience, training, military experience, education.
Project Delivery Analyst (Lending Operations) - NC, VA, TX StratAcuity Staffing Partners IncProject Delivery Analyst (Lending Operations) - NC, VA, TXCharlotte, NC$60–$65 / hourIn terms of professional development, Everforth Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Review and analyze complex multi-faceted, larger scale or longer-term Business Execution challenges that require in-depth evaluation of multiple factors including intangibles or unprecedented factors.
NewPrincipal Program Operations Specialist (Onsite) RTX CorpPrincipal Program Operations Specialist (Onsite)Winston Salem, NCa href="https://www.ecfr.gov/current/title-22/chapter-I/subchapter-M/part-120/subpart-C/section-120.62" rel="nofollow">https://www.ecfr.gov/current/title-22/chapter-I/subchapter-M/part-120/subpart-C/section-120.62. Improvement targets will require cross site, as well as cross functional, collaboration between functions, including but not limited to program management, supply chain, operations, pricing, and finance.
NewWarehouse Operations Manager- 2nd shift Ryder System IncWarehouse Operations Manager- 2nd shiftNC$80,000–$85,000 / yearp>Current Employees : If you are a current employee at Ryder, please click here (https://wd5.myworkday.com/ryder/d/task/2998$46522.htmld) to log in to Workday to apply using the internal application process. Compensation Information : The compensation offered to a candidate may be influenced by a variety of factors, including the candidate's relevant experience; education, including relevant degrees or certifications; work location; market data/ranges; internal equity; internal salary ranges; etc.
Director, Operations Support Center Amerit Fleet SolutionsDirector, Operations Support CenterCharlotte, North CarolinaThe Director, Operations Support Center (OSC) is responsible for defining and leading the end-to-end strategy, execution, and continuous improvement of a best-in-class, 24/7 operations support function across North America. The role reports directly to the Director, Vendor Services – Fleet Solutions and plays a critical role in enabling field operations, emergency response, and customer satisfaction at scale.
Operations Shift Supervisor (Concord, NC, US, 28026) Corning IncOperations Shift Supervisor (Concord, NC, US, 28026)Concord, NC$80,750–$111,031 / yearp>Our Optical Communications segment has recently evolved from being a manufacturer of optical fiber and cable, hardware and equipment to being a comprehensive provider of industry-leading optical solutions across the broader communications industry. The carrier network product group consists primarily of products and solutions for optical-based communications infrastructure for services such as video, data and voice communications.
Sales & Operations Planning Superintendent Westlake CorpSales & Operations Planning SuperintendentSalisbury, NCp>• Ability to organize people and tasks • Possess leadership skills • Have a strong working knowledge of the company and its products • Strong communication skills • Excellent organizational and project management skills • Attention to detail • Creative problem-solving • Strategic and analytical mind • Proficient with Microsoft Office Suite, Word, PowerPoint, Excel, etc. Bachelors degree in Supply Chain Management, Logistics, or similar field 10-15 years of experience in supply chain management 5-7 years of experience in managing teams Excellent knowledge of supply chain processes Working experience of relevant software, i.e., JD Edwards, SAP, etc.
Director of Training Operations EverblueDirector of Training OperationsHuntersville, NCFull timeYou’ll report to the Senior Director of Workforce Development and lead the teams behind curriculum, instructors, class logistics, customer service, and the overall student experience. Obsess over the complete start-to-finish experience: enrollment emails, scheduling, the classroom, curriculum quality, instructor performance, and follow-up.
Operations Manager Labcorp Holdings IncOperations ManagerWinston Salem, NCli>Build and maintain productive working relationships with hospital laboratory managers, department supervisors, health system administrative contacts, and vendor partners to facilitate smooth operations and long-term partnership success. Build and maintain productive working relationships with hospital laboratory managers, department supervisors, health system administrative contacts, and vendor partners to facilitate smooth operations and long-term partnership success.
Operations Manager The Michaels Companies IncOperations ManagerWinston-Salem, NCPublic retail store setting taking care of our customers; all public areas are climate controlled; some stock rooms may not be climate controlled; some outdoor work if assigned to retrieve shopping carts or while unloading trucks; Frame shop contains glass cutter and heat press ; work hours include nights, weekends and early mornings. Interacts with others in an accepting and respectful manner; remains positive and respectful, even in difficult situations; promotes commitment to the organization's vision and values; projects a positive image and serves as a role model for others.
NewOperations Manager Ulta Beauty, Inc.Operations ManagerCharlotte, North CarolinaThe OM leads a team of Task Associates and the Merchandise Manager (MM), and is responsible for supporting the management of the operations of a retail store, including realignments, planograms and inventory life cycle-related processes (e.g., cycle counts, damages, testers, Return To Vendors (RTV), Destroy in Field (DIF) and inventory adjustments). We bring possibilities to life through the power of beauty each and every day in our stores and online with more than 25,000 products from approximately 500 well-established and emerging beauty brands across all categories and price points, including Ulta Beauty’s own private label.
Operations Manager Ulta Beauty IncOperations ManagerClemmons, NCThe OM leads a team of Task Associates and the Merchandise Manager (MM), and is responsible for supporting the management of the operations of a retail store, including realignments, planograms and inventory life cycle-related processes (e.g., cycle counts, damages, testers, Return To Vendors (RTV), Destroy in Field (DIF) and inventory adjustments). We bring possibilities to life through the power of beauty each and every day in our stores and online with more than 25,000 products from approximately 500 well-established and emerging beauty brands across all categories and price points, including Ulta Beauty's own private label.
Assistant Director of Admissions Operations & Data University of North Carolina School of the ArtsAssistant Director of Admissions Operations & DataWinston-Salem, NCp>The primary purpose of the Assistant Director of Operations and Data is to lead all efforts to ensure the Office of Admissions is collecting secure and accurate data throughout the application process, utilizing data to make informed Enrollment Management decisions, and providing accurate data across the UNCSA campus and UNC System. The Office responds to requests for information about the programs of study and serves as the first point of contact for prospective students and families; conducts daily campus tours, coordinates and arranges group tours, and organizes and conducts fall and spring Open Houses.
Assistant Vice President of Clinical Operations, Crisis Services, CABCO MonarchAssistant Vice President of Clinical Operations, Crisis Services, CABCOConcord, North CarolinaWe offer a comprehensive, competitive benefits package that supports full-time and part-time team members and their families. As a team, we provide hope, promote wellness, and empower individuals and families impacted by mental illness, substance use disorders, intellectual and developmental disabilities, and traumatic brain injury.
Ld Dir , Workforce Management - Back Office Operations CVS Health CorpLd Dir , Workforce Management - Back Office OperationsHigh Point, NC$100,000–$231,540 / yearReporting to the Executive Director, Workforce Management, this leader will act as the primary architect and executor of back‑office WFM transformation, partnering closely with Operations, Finance, HR, Technology, and Vendor leaders to introduce scalable planning models, service‑level discipline, and data‑driven capacity management in environments with varying levels of process maturity. This role will design and execute the strategy, operating model, and analytics required to forecast, plan, allocate, and optimize work across functions such as Claims Operations, Payment Integrity, Plan Sponsor Services, Provider Operations, Configuration, Testing, among other service areas.
People Operations Partner Masco CorpPeople Operations PartnerNC$65,900–$103,400 / yearE-Verify is an Internet based system operated by the Department of Homeland Security (DHS) in partnership with the Social Security Administration (SSA) that allows participating employers to electronically verify the employment eligibility of their newly hired employees in the United States. Investigates, advises, and coaches site leadership on appropriate resolution of employee relations situations, while proactively implementing measures to minimize such issues, serves as an escalation point on employee relations matters.