Contact Center Operations Team Lead Wawa Inc
Contact Center Operations Team LeadWawa, PA
Knowledge of Microsoft Office Suite, Automatic Call Distributors (ACDs), Computer Telephony Integration (CTI), Integrated Voice Response (IVRs), Contact Management systems- ServiceNow, and Web-Enabled Contact Center technologies. Leads change and innovation; proven ability to demonstrate personal courage, embraces technology, champions and implements process improvements, solicits feedback to improve support model processes, demonstrates excellent judgment.
18 days ago



