Sales and Operations Management Trainee PenskeSales and Operations Management TraineePortland, ORFull timeWillingness to travel as necessary within the district (customers yards, close geographical area and training sites), work the required schedule, work at the specific location required, complete Penske employment application, submit to a background investigation (to include past employment, education, and criminal history) and drug screening are required. Penske will introduce you to our sales processes, leading-edge technology and winning company culture through ongoing training and mentoring to help cultivate the skills and expertise you need to succeed in all aspects of our business: sales, operations, finance, customer service, technology and more.
NewMortgage Loan Officer - Operations to Production Generations Home LoansMortgage Loan Officer - Operations to ProductionPortland, OR$100,000–$300,000 / yearYou will work with buyers, real estate partners, and internal teams to structure financing solutions, manage client expectations, and provide a reliable mortgage experience from first conversation through closing. Your knowledge of loan flow, documentation, timelines, and internal process will help you build credibility with clients and referral partners while developing long-term production.
Supervisor, Contract Logistics Operations Forward AirSupervisor, Contract Logistics OperationsPortland, OREducation: High School Diploma or General Education Development (GED)/equivalent required; Associate’s degree (or higher) in Supply Chain Management, Business, or a related field from an accredited college or university preferred. Technical: Proficient with common office technologies, including Windows PCs, Microsoft O365 (Outlook, Word, Excel, PowerPoint, etc.) and web conferencing (Teams, Zoom, Webex, etc.).
NewAviation Operations & Support U.S. NavyAviation Operations & SupportTualatin, ORKey Responsibilities Support aircraft launch and recovery operations in operational environments; assist with aircraft handling, movement, spotting, and securing of aircraft and equipment on flight decks and flight lines; operate aviation support equipment and systems used in aircraft operations; perform inspections and operational checks before and after equipment use; conduct preventive and corrective maintenance on assigned aviation support equipment; support safety practices including foreign object damage (FOD) prevention and emergency readiness; assist with emergency response and training drills related to aviation operations; support administrative and maintenance control activities as required. Work Environment Work primarily in shipboard and shore station aviation environments, including flight decks, hangar bays, and flight lines; exposure to jet blast, rotor wash, noise, heat, weather, and moving equipment is routine; operations occur in a wide range of climates at sea and ashore and often follow the tempo of flight operations, including nights, weekends, and deployments.
NewCatering Services Worker Lead AramarkCatering Services Worker LeadBeaverton, ORDirectly supervises catering operations including such duties as coordination of staff and rental equipment, set-up, preparation, service, and break down of catered foods, beverages, and events of varying size and complexity. The Catering Service Worker Lead is responsible for supervision and support in planning catering events of varying sizes and levels in both central and satellite locations.
NewLead Veterinarian Banfield Pet HospitalsLead VeterinarianPortland, OR$142,175–$205,364 / yearHIRING QUALIFICATIONS / COMPETENCIES Leadership Plans and Aligns Drives Vision and Purpose Develops Talent Manages Conflict Financial Acumen Managers Complexity Functional Attracts Top Talent Communicates Effectively Drives Results Ensures Accountability Functional/Technical Skills CAPABILITIES AND EXPERIENCE (CAN DO) Ability to multi-task – Manages multiple tasks at one time; quickly and accurately shifts attention among multiple tasks under distracting conditions without loss of accuracy or appearance of frustration. The Area Chief of Staff partners with the Practice Manager (if applicable) to drive the culture and delivery of quality care by the veterinary provider team (DVM, CVT, VA) in their assigned hospitals to ensure that every pet receives consistent care aligning with our six domains of quality (safe, effective, patient/client centered, timely, efficient and equitable care.
Pharmacy Operations Program Manager or Sr DOE Cambia Health SolutionsPharmacy Operations Program Manager or Sr DOEVancouver, WAFull timeBachelor's degree in business, health administration, or related field and 5+ years of progressive experience in operational/business management, project/program management in healthcare, healthcare insurance operations or other large complex industries, and/or vendor management, or equivalent combination of education and experience. As a member of the Pharmacy Services Operations team, our Pharmacy Operations Program Managers oversee complex pharmacy benefit programs, manage vendor relationships, and drive operational excellence - all in service of creating a person-focused health care experience.
Manager Workplace Operations Cambia Health SolutionsManager Workplace OperationsVancouver, WAFull timeThe successful candidate will be responsible for ensuring the smooth operation of our facilities, managing vendor relationships and develop and implement workplace strategies and support services to successfully align Cambia culture, workspace, technology and workplace practices all while providing exceptional customer service to our employees and visitors - all in service of creating a person-focused health care experience. * Workplace Strategy: In collaboration with the Director Real Estate & Facilities, develop and implement short and long-range Workplace Strategy, identifying alternative solutions to minimize costs, maximize space optimization, attract and retain employees and address employee trends of the future.
Senior Operations Technology System Administrator Avangrid Service CompanySenior Operations Technology System AdministratorVancouver, WAFull timeThis position is responsible for the design, implementation, and support of the Avangrid Power Operational Technology (OT) Infrastructure and Associated Applications, with emphasis on current infrastructure around Disaster Recovery and Business Continuity. * Ability to foster and participate in a productive team environment by establishing and maintaining effective working relationships with co-workers, managers, customers, contractors, and vendors.
Lead Production Operator Airgas USA LLCLead Production OperatorVancouver, WAFull timeThis is evident not only through our competitive compensation but also through a comprehensive benefits package that includes medical, dental, and vision plans, short-term and long-term disability, life and accidental death and dismemberment (AD&D) insurance, Employee Assistance Program (EAP), pre-tax commuter transportation benefit, parental leave, vacation, sick time, floating holidays, jury duty and funeral/bereavement leave, and paid holidays for all eligible full-time employees. Airgas, an Air Liquide company, is a leading U.S. supplier of industrial, medical and specialty gases, as well as hardgoods and related products; one of the largest U.S. suppliers of safety products; and a leading U.S. supplier of ammonia products and process chemicals.
Engineering Lead JLLEngineering LeadVancouver, WAFull timeThe Engineering Lead serves as the site's technical authority and first-line engineering leader, balancing hands-on technical expertise with people leadership, planning, and operational discipline. child care, elder care), nationality, ethnic or national origin or ancestry, citizenship, marital status, civil partner status, sexual orientation, gender identity or expression, transgender status, veteran’s status, genetic information, trade union membership, social position, political view or status as a qualified individual with a disability, protected leave status or any other protected characteristic in accordance with applicable law.
Studio Lead/Branch Manager Automation and Control Strategies Group, INC. dba ACS Professional StaffingStudio Lead/Branch ManagerVancouver, WAFull timeOur client, a well-established architecture and engineering firm, is seeking a talented and experienced licensed Architect or Engineer to join their dynamic team. This Studio Lead/Branch Manager will oversee branch operations, manage project delivery, and ensure profitability and client satisfaction.
ServiceNow Lead Genesis Corp dba Genesis10ServiceNow LeadVancouver, WATemporaryContractorFull timeLead the technical design and implementation of ServiceNow GRC/IRM modules, including Policy and Compliance, Risk Management, Audit Management, Vendor Risk Management (VRM), and Business Continuity Management (BCM). Ranked a Top Staffing Firm in the U.S. by Staffing Industry Analysts for six consecutive years, Genesis10 puts thousands of consultants and employees to work across the United States every year in contract, contract-for-hire, and permanent placement roles.
ServiceNow QA Lead Genesis Corp dba Genesis10ServiceNow QA LeadVancouver, WATemporaryContractorFull timeYou will report to the Application Development Group Manager and lead cross-functional testing for highly complex modules like Integrated Risk Management (IRM) and Security Operations, ensuring that critical compliance and audit workflows are bulletproof. Ranked a Top Staffing Firm in the U.S. by Staffing Industry Analysts for six consecutive years, Genesis10 puts thousands of consultants and employees to work across the United States every year in contract, contract-for-hire, and permanent placement roles.
Business Systems Analyst Support Services Lead Cambia Health SolutionsBusiness Systems Analyst Support Services LeadVancouver, WAFull timeAs a member of the Customer Experience and Operations team, our Business Systems Analyst Support Services Lead participates in the daily support, maintenance, and enhancement of existing systems, as well as the development, configuration, and delivery of new systems to directly support Cambia Core Strategies and Key Initiatives - all in service of economically sustainable health care system. * Demonstrated ability to develop project plans and schedules to ensure all tasks are identified and completed, and assigns tasks and workflow as necessary for completion, including the ability to support and answer questions from Level I team members.
Regional Operations Lead Guidepost MontessoriRegional Operations LeadPortland, OROnboard and development of new leaders, specifically as it relates to school and systems operational leadership, while building strong relationships across schools and central support teams to ensure schools receive timely, coordinated, and effective operational partnership. As school leaders and campuses grow in strength and stability, the role shifts toward greater strategic thought partnership, coaching, and accountability, with the goal of increasing school-level ownership, independence, and long-term sustainability over time.
Client Operations Lead Barrys Bootcamp LLCClient Operations LeadPortland, ORCommunicate with studio leadership, peers, the candidate must provide information to supervisors and co-workers by telephone, in written form, email, text, or in person in a timely and efficient manner. Founded in West Hollywood in 1998, its the original strength and cardio interval fitness experience that provides an immersive, high-intensity, one-hour workout thats as effective as it is fun.
NewIT Operations Lead Cambia Health Solutions IncIT Operations LeadPortland, OR$90,000–$119,000 / yearAs a member of the IT Operations team, the IT Operations Lead acts as a backup for management and will be responsible for work assignments and resource issues - all in service of making our members' health journeys easier. Hybrid role (3 days/week in office) at our Burlington, Renton, Spokane, Vancouver, Portland, Medford, Salt Lake City, Boise, Lewiston, or Fargo offices.
GTM Operations Lead NAVEX Global, Inc.GTM Operations LeadLake Oswego, ORThis role does not include direct people management responsibilities; instead, it provides leadership through deep subject matter expertise, process ownership, mentorship, and cross-functional collaboration. GTM Operations Lead is a senior individual contributor responsible for leading complex revenue operations activities while serving as a trusted operational expert for the Center of Excellence Team.
Branch Operations Lead - Fourth Plain and 143rd Branch - Vancouver, WA JPMorgan Chase Bank, N.A.Branch Operations Lead - Fourth Plain and 143rd Branch - Vancouver, WAVancouver, WAFull timeChase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Collaborate with the Branch Manager to create a welcoming and vibrant atmosphere in the branch, ensuring every client enjoys an exceptional experience and feels part of a dynamic community.
Product Operations Lead | Bridgeport Village Lululemon Athletica IncProduct Operations Lead | Bridgeport VillageOR$22.50–$25.89 / hourEmployment decisions are based on merit and business needs, and not on race, color, creed, age, sex, gender, sexual orientation, national origin, religion, marital status, medical condition, physical or mental disability, military service, pregnancy, childbirth and related medical conditions or any other classification protected by federal, state or provincial and local laws and ordinances. When serving as Supervisor on Duty during store open hours, move dynamically and lead from the floor to ensure every guest receives technical product education and establish a world-class guest experience.
Product Operations Lead | Woodburn Premium Outlet Lululemon Athletica IncProduct Operations Lead | Woodburn Premium OutletWoodburn, OR$24–$27.61 / hourEmployment decisions are based on merit and business needs, and not on race, color, creed, age, sex, gender, sexual orientation, national origin, religion, marital status, medical condition, physical or mental disability, military service, pregnancy, childbirth and related medical conditions or any other classification protected by federal, state or provincial and local laws and ordinances. When serving as Supervisor on Duty during store open hours, move dynamically and lead from the floor to ensure every guest receives technical product education and establish a world-class guest experience.
Client Operations Lead Barry'sClient Operations LeadPortland, OregonSupport in regular deep cleaning, organization, and service of common areas, including the lobby space, FuelBar, Red Room/Lift/Ride spaces, retail shelves, locker rooms, hallways, and storage areas. Communicating with studio leadership, peers: the candidate must provide information to supervisors and co-workers, by telephone, in written form, e-mail, text, or in person in a timely and efficient manner.
Fleet Operations Lead Engineer PanthalassaFleet Operations Lead EngineerPortland, OregonWe are a renewable energy and ocean technology company committed to rapidly developing and deploying technologies that will ensure a sustainable future for Earth by unlocking the vast energy potential of its oceans. The company is a public benefit corporation headquartered in Portland, Oregon and backed by leading venture capitalists, philanthropic investors, university endowments, and private investment offices.
Sustainability Operations Delivery Lead HP IncSustainability Operations Delivery LeadVancouver, WAThe role ensures these workstreams operate as a single, coordinated system, delivering: Measurable emissions reductions aligned to Net Zero 2040. The pay range for this role is $105,050 to $161,800 USD annually with additional opportunities for pay in the form of bonus and/or equity (applies to United States of America candidates only).
Operations Team Lead Clarios Global LPOperations Team LeadCanby, ORWith 17 manufacturing facilities across the U.S., this role also provides strong visibility and a proven path to future growth into Area Manager, Superintendent, Plant Manager, and other senior operations roles. As a floater, you will rotate across shifts, lines, or departments to provide coverage, stabilize teams, and lead through change-whether that's covering vacancies, supporting new launches, or stepping in during peak demand.
Sustainability Operations Delivery Lead HPSustainability Operations Delivery LeadVancouver, WashingtonThe role ensures these workstreams operate as a single, coordinated system, delivering: Measurable emissions reductions aligned to Net Zero 2040. The pay range for this role is $105,050 to $161,800 USD annually with additional opportunities for pay in the form of bonus and/or equity (applies to United States of America candidates only).
Lead, Pre-Order, Product Creation Operations NikeLead, Pre-Order, Product Creation OperationsBeaverton, OregonReporting to the Senior Manager, Pre-Order, Product Creation, this role serves as the Lead for Pre-Order Product Creation Operations, partnering across Product Creation, Supply Chain, Planning, and Operations. They demonstrate confidence navigating cross-functional partnerships (Sport teams, PLMs, Development, DCM) while driving precision across timelines, tools, and operational milestones.
Team Lead, Market Operations Carvana CoTeam Lead, Market OperationsPortland, ORThe Team Lead, in our Market Operations group, is responsible for running the local Carvana hub and everything that comes with it, including (but not limited to); market launch, operations, logistics, consumer branding, team engagement and effectiveness and, of course, the market's ongoing success. Our Customer Advocates will then either deliver the purchased vehicle to our customer's driveway using one of our kick-ass one car haulers, or they will meet our customers at one of our amazing coin-operated Vending Machines.
Lead Engineer - CCaaS Operations MaximusLead Engineer - CCaaS OperationsPortland, ORFull timeMaximus compensation is based on various factors including but not limited to job location, a candidate's education, training, experience, expected quality and quantity of work, required travel (if any), external market and internal value analysis including seniority and merit systems, as well as internal pay alignment. - Lead design of advanced cloud contact center solutions, including routing, IVR, workforce management, analytics, and reporting, incorporating AI technologies (e.g., Copilot, Amazon Bedrock, Amazon Q in Connect, Kore.ai, Murf.ai) .
Offshore Lead, Marine Operations PanthalassaOffshore Lead, Marine OperationsPortland, OregonOur staff have worked at organizations such as SpaceX, Blue Origin, Boeing, Tesla, Apple, Virgin Orbit, Astra, Google, Amazon, Microsoft, New Relic, Bridgewater, Raytheon, Disney Imagineering, and the US Army and Air Force, as well as research universities, startups, and small companies across a range of industries. We are a renewable energy and ocean technology company committed to rapidly developing and deploying technologies that will ensure a sustainable future for Earth by unlocking the vast energy potential of its oceans.
NewLead, Energy Marketing Operations - Collaborations, Global NIKE IncLead, Energy Marketing Operations - Collaborations, GlobalBeaverton, ORDrive end-to-end alignment with cross-functional partners across product development to manage seasonal milestones from concept through go-to market, ensuring teams pace toward critical deadlines across functions. We offer a number of accommodations to complete our interview process including screen readers, sign language interpreters, accessible and single location for in-person interviews, closed captioning, and other reasonable modifications as needed.
Pharmacy Operations Team Lead Walmart IncPharmacy Operations Team LeadHillsboro, ORThey are responsible for inputting and processing prescriptions, supporting patients with product information, and providing customer service in our store pharmacies. Pharmacy associates focus on the needs of our customers as they entrust us with their prescriptions and health needs.
Operations Team Lead ClariosOperations Team LeadCanby, ORWith 17 manufacturing facilities across the U.S., this role also provides strong visibility and a proven path to future growth into Area Manager, Superintendent, Plant Manager, and other senior operations roles. As a floater, you will rotate across shifts, lines, or departments to provide coverage, stabilize teams, and lead through change—whether that’s covering vacancies, supporting new launches, or stepping in during peak demand.
Senior Manager, Legal Operations Autodesk IncSenior Manager, Legal OperationsPortland, OR$128,000–$229,900 / yearIn this role, you will play a central part in shaping how LGAPP operates at scale - identifying opportunities to streamline ways of working, modernize legal processes, improve cross-functional collaboration, and implement strategic, legal-optimized technologies that enable the LGAPP team to operate more efficiently, effectively, and strategically in support of Autodesk's broader business objectives. Lead and drive execution of high-impact initiatives across LGAPP, including new technology and systems rollouts, workflow modernization efforts, and process improvement initiatives, while partnering cross-functionally to ensure projects are accurately scoped, effectively tracked, and successfully delivered on time.
Human Resources Manager - Manufacturing Operations nLIGHT IncHuman Resources Manager - Manufacturing OperationsCamas, WA$95,000–$125,000 / yearThe onsite Human Resources Manager partners with Operations leaders to deliver full-scope HR support across the employee lifecycle and supervises Operations HR team members. This role serves as the primary HR contact for Operations, leading recruiting and workforce planning, advising on performance and employee relations matters, conducting investigations, and ensuring consistent application of company policies and employment laws.
Kitchen Operations Manager Hilton Garden Inn ClackamasKitchen Operations ManagerClackamas, OregonThe NEW Hilton Garden Inn Clackamas is seeking an experienced and motivated Kitchen Operations Manager for our BUSY Restaurant & Catering operations. If you are a hands-on hospitality leader who thrives in a fast-paced environment and enjoys developing strong teams, we would love to hear from you.
NewRetail Operations Assistant Manager NestleRetail Operations Assistant ManagerPortland, ORYOU WILL BRING:**+ High School Diploma or GED required+ 3+ years' experience in retail or customer service industry related profession+ Experience in operations or back of house preferred+ Proven ability to effectively lead and influence people; leadership experience preferred+ Process and detail oriented with a systematic approach to work+ You will be an analytical problem solver; capable of identifying areas of inefficiency and creating solutions+ Availability to work open and closing shifts, weekends, and holidays+ Able to travel up to 10% for required meetings or training**PREFERED ADDITIONAL EXPERIENCE:**+ 1+ years previous experience in an Operations Lead or Manager role+ Experience directly supervising a team of 1+ employees+ Ability to work on the sales floor on weekends and as needed during the week+ Prior experience successfully streamlining operational and organizational processes+ Highly tech savvy with MS Office, Adobe, and AI tools**The approximate pay range for this position is $60,000/year plus annual bonus eligibility.** **_Please note that the pay range provided is a good faith estimate for the position at the time of posting. You will also step in as the Manager on Duty (MOD) for front-of-house operations, assisting on the sales floor as needed and driving both employee and customer experiences.+ **General Support** : Assist the leadership team with various projects and tasks as business needs arise, contributing to the overall success of the boutique.**WHAT
Consulting Partner, EHS & Sustainable Operations Environmental Resources Management, Inc.Consulting Partner, EHS & Sustainable OperationsPortland, ORFull timeAs the largest global pure play sustainability consultancy, we partner with the world’s leading organizations, creating innovative solutions to sustainability challenges and unlocking commercial opportunities that meet the needs of today while preserving opportunity for future generations. Our diverse team of world-class experts supports clients across the breadth of their organizations to operationalize sustainability, underpinned by our deep technical expertise in addressing their environmental, health, safety, risk and social issues.
NewExecutive Vice President of Operations SalesFirst Recruiting-1Executive Vice President of OperationsTigard, OregonThe Senior Vice President of Operations will serve as a key leadership partner to ownership and will be responsible for leading the company's operational cadence, overseeing department leaders, strengthening accountability, and supporting continued growth. With an established agent base, a proven lead platform, and expanding opportunities in new territories, the company is seeking a senior operations leader who can bring greater structure, accountability, and execution to the organization while preserving the entrepreneurial culture that has fueled its success.
NewVice President of Operations MacDonald-Miller Facility SolutionsVice President of OperationsPortland, OR$200,000–$275,000Our Portland office (14275 NW Science Park Dr., Portland, OR 97229) is located in the Sunset Corridor, offering a modern workspace with convenient access to Highway 26, nearby restaurants, shopping, and the region's leading technology and business community. As Vice President of Operations, you'll oversee field operations and regional fabrication support across New Construction, CSP, Healthcare, and SSP, ensuring our teams consistently deliver safe, predictable, profitable, and high-quality projects.
Retail Operations Associate Dick's Sporting Goods IncRetail Operations AssociateClackamas, OREnsure that all merchandise and product received at the store is processed in accordance with established programs and procedures; the backroom is organized and maintained so that merchandise is easily accessible in partnership with the Freight Flow/Operations Lead. Greet everyone (teammates and customers) and proactively approach athletes to understand their needs and support their shopping experience.
Operations Manager Pacific Dental Services IncOperations ManagerPortland, OR$33.25–$41.75 / hourInfluencer (active listener/observer of behavior; builds trust with those requiring coaching; creates a win-win need for change; tailors coaching style to the individuals needs; recognizes and celebrates improvement to sustain change). In lieu of a valid drivers license and automobile insurance, Operations Manager Trainee must have reliable means of alternate transportation which would allow for required, timely travel to multiple offices per day, in some cases several times per day.
IT Operations Manager - Vulnerability Management (Endpoint Technology) U.S. BancorpIT Operations Manager - Vulnerability Management (Endpoint Technology)Gresham, OR$111,605–$131,300 / yearLegacy processes are simplified, automated, or removed, operational teams demonstrate measurable improvements in efficiency and consistency, leadership has improved visibility into vulnerability and operational health, and vulnerabilities are remediated more quickly and effectively, reducing risk to systems and employees. The successful candidate will provide leadership and direction to teams responsible for vulnerability remediation and endpoint operational processes, helping modernize how work is planned, executed, and measured.
Revenue Operations Engineer LeadVenture IncRevenue Operations EngineerLake Oswego, ORLeadVenture is the market-leading SaaS provider of digital retailing, eCommerce, digital marketing and eCatalog solutions for dealerships across 12 industry verticals including powersports, marine, RV, pre-owned auto, agriculture and more. Serve as day-to-day administrator of the 3rd Party Tools for the GTM tech stack, including Gong, Apollo.io, Clay, and Outreach; manage configuration, permissions, workflows, user management, and routine maintenance.
Director of Operations MasTec IncDirector of OperationsVancouver, WA$200,000–$225,000 / yearExecution: Monitors/controls the execution phase through administrative direction of Project Managers and on-site Construction Managers/Superintendents to ensure project adheres to schedule and budget; monitor overall safety, quality, and productivity of work performed by the division/business unit operation, investigating potentially serious situations and implementing corrective measures. QUALIFICATIONS EDUCATION AND WORK EXPERIENCE REQUIREMENTS: A four-year construction, engineering or related degree or equivalent combinations of technical training and/or experience, plus extensive (ten or more years) experience/knowledge of construction, design, finance and management required.
Director of Operations (Mining and Metals Construction) MasTec IncDirector of Operations (Mining and Metals Construction)Vancouver, WashingtonRemote$200,000–$225,000 / yearFull timeExecution:Monitors/controls the execution phase through administrative direction of Project Managers and on-site Construction Managers/Superintendents to ensure project adheres to schedule and budget; monitor overall safety, quality, and productivity of work performed by the division/business unit operation, investigating potentially serious situations and implementing corrective measures. Preconstruction:In the Preconstruction phase generally receives the Invitation to Bid/Request for Proposal (RFP), reviews the Bid/Contract documents, participates in the Bid Adjudication meeting with Go/No-Go decision.
Regional Operations Manager Insulation Distributors, IncRegional Operations ManagerOR$115,000–$130,000 / yearThis role involves leading diverse teams and having direct accountability for regional operational functions, including transportation, fleet management, inventory control, distribution center operations, safety, and workforce management planning. The Regional Operations Manager oversees the day-to-day success of the region while also developing long-term strategies and continuous improvement projects that support sales growth and operational efficiency.
PU&R Contact Center Operations and Transformation Manager Deloitte Touche Tohmatsu LtdPU&R Contact Center Operations and Transformation ManagerOR$144,000–$241,000 / yearAs a Manager in Deloitte Consulting's Customer offering portfolio, you will help Power, Utilities & Renewables clients transform contact center and customer service operations to drive efficiency, improve customer and employee experiences, and enable more scalable, data-driven service delivery. Assessing current-state customer service operations, including organizational structure, service demand, channel strategy, call drivers, workforce management, agent experience, service levels, technology capabilities, cost structure, and performance metrics.