Shop Lead 2nd Shift Rotating Machinery ServicesShop Lead 2nd ShiftHouston, TXFull timeGives guidance and has ability to disassemble, inspect, repair, and reassemble RMS and non-OEM turbomachinery including compressors (centrifugal, liquid ring, etc.), gearboxes, pumps, turbines, etc. The goal was to provide turbomachinery operators with unparalleled service based on established relationships, solid engineering, and technical expertise—all backed by responsiveness in competitive prices and lead times.
NewDirector of Operations - Commercial Electrical Johnson Service GroupDirector of Operations - Commercial ElectricalHouston, TXThe Director of Operations is responsible for leading and overseeing the company’s operational departments to ensure projects are executed efficiently, safely, on schedule, and within budget. Collaborate with field leadership, project management, and executive leadership to proactively identify and mitigate operational and jobsite risks.
Lead Veterinary Technician Cypress Fairhaven Animal HospitalLead Veterinary TechnicianCypress, TX$20–$24This includes structured programs designed to support career mobility, whether you are aiming to become a credentialed technician, advancing into a leadership role, or expanding your specialized veterinary knowledge. Your Impact Will Include: Technical Leadership: Deliver high-quality patient care under DVM supervision, utilizing advanced technical skills across nursing, anesthesia, surgery, radiology, and dentistry.
NewDialysis Operations Director - San Antonio, TX (Relocation Assistance Available) University HealthDialysis Operations Director - San Antonio, TX (Relocation Assistance Available)HOUSTON, TXExperience : At least 3 years of experience as a clinical nurse supervisor or director in dialysis services; leadership experience in managing multi-system dialysis operations is highly preferred. This includes the renal clinic, inpatient dialysis programs, outpatient hemodialysis clinics, home dialysis modalities, and jail dialysis services.
NewOperations Manager Employment Professionals – North HoustonOperations ManagerHouston, TXThe ideal candidate is a proactive, detail-oriented leader who thrives in a fast-paced environment, can effectively prioritize competing demands, and enjoys improving operational processes. The Operations Manager is responsible for coordinating the day-to-day execution of field operations, technician scheduling, inventory management, and service delivery.
Lead - Mammography Technologist - $34-48 per hour Memorial Hermann Health SystemLead - Mammography Technologist - $34-48 per hourHumble, TX$34–$48 / hourAuthorized to plan, coordinate, and direct all activities between diagnostic testing and nursing staff, emergency/critical care and primary physicians, including registration personnel to facilitate rapid patient flow through the department in order to attain positive outcomes. As one of the largest not-for-profit health systems in Southeast Texas, Memorial Hermann has an award-winning and nationally acclaimed Accountable Care Organization, 17* hospitals and numerous specialty programs and services conveniently located throughout the Greater Houston area.
NewLead Physical Therapist - Rehab Hospital Encompass Health Rehabilitation Hospital The VintageLead Physical Therapist - Rehab HospitalCypress, TXThe Therapy Team Leader must delegate and supervise tasks of therapist assistants and technicians; assist with staffing, scheduling, orientation, training and communications to provide adequate coverage for patient treatments; and maintain open and on-going communication with hospital departments to ensure patient, staff, and hospital needs are met. The Therapy Team Leader helps create an environment and culture that enables the hospital to fulfill its mission by meeting or exceeding its goals, conveying the hospital mission to all staff, holding staff accountable for performance, motivating staff to improve performance, and being responsible for the operation of the department, to include measurement, assessment, and continuous improvement.
NewRestaurant Manager Gecko HospitalityRestaurant ManagerBaytown, TX$50,000–$52,000 / yearThis is a hands-on environment where strong leadership, great customer service, cleanliness, organization, and teamwork matter. We need a leader who genuinely enjoys hospitality, knows how to run a smooth shift, and isn't afraid to jump in wherever needed.
Controller CFSControllerHouston, TXThis is a high-impact, highly visible Controller role where you’ll work directly with executive leadership and play a critical role in shaping the financial future of a growing, mid-sized organization targeting ~$350M in revenue. Direct partnership with CFO and CEO — your voice will matter at the highest level.
NewTilt Wall Superintendent | Leading Houston GC Michael Page USATilt Wall Superintendent | Leading Houston GCHouston, TX$110,000–$160,000 / yearFull timeThe company serves a diverse range of markets, including K-12 education, tilt up, higher education, municipal, religious, nonprofit, aviation, healthcare, etc. Founded in the 1960s, our client is a leading Houston-based commercial general contractor with more than 60 years of experience delivering projects throughout Texas.
Drilling Operations Lead Fervo EnergyDrilling Operations LeadHouston, TXThe Drilling Operations Lead is responsible for leading Fervo's drilling operations team and overseeing daily execution across active rigs to ensure safe, efficient, and cost-effective delivery of wells. Lead and manage a team of Drill-Site Managers (DSMs) and Field Superintendents across active drilling operations, setting priorities and providing day-to-day direction.
Outside Operations Lead NRG ParkOutside Operations LeadHouston, TXReliant Park is a premier facility with four major venues within one complex, including Reliant Center, Reliant Stadium (home of the Houston Texans and the Houston Livestock Show & Rodeo), Reliant Astrodome, and Reliant Arena. Under the direction of Outside Operations Coordinators and Managers, the Outside Operations Lead assists with supervising staff, coordinating event setup and breakdown, and ensuring safe and efficient operations during events.
Product Operations Lead | Houston Galleria Contract through Feb 2027 Lululemon Athletica IncProduct Operations Lead | Houston Galleria Contract through Feb 2027Houston, TX$22.50–$25.89 / hourRecognizing our teams for their performance and dedication, other components of our total rewards offerings include support of career development, wellbeing, and personal growth: Extended health and dental benefits, and mental health plans Paid time off Savings and retirement plan matching Generous employee discount Fitness & yoga classes Parenthood top-up Extensive catalog of development course offerings People networks, mentorship programs, and leadership series (to name a few) Note: The incentive programs, benefits, and perks have certain eligibility requirements. Location: United States of America State/Province/City: Texas City: Houston Business Unit: Store Time Type: Full-time Description & Requirements Who We Are lululemon is an innovative performance apparel company for yoga, running, training, and other athletic pursuits.
Operations Lead in Training, IC Mister Car Wash IncOperations Lead in Training, ICHouston, TXAccelerate your development through Mister's industry leading Operations Leadership Program-giving you real experience, hands-on training, and supportive mentorship to help you grow with confidence. This program is perfect for someone who loves working with people, thrives in a fast-paced customer service environment, and is ready to take the first step toward leadership.
Fiscal Operations Lead Texas State Technical CollegeFiscal Operations LeadRichmond, TXThis includes managing multiple tasks and projects simultaneously, prioritizing effectively, maintaining structured processes, and delivering high-quality results. Ability to work independently and collaboratively across organizational levels, including senior management, while meeting deadlines and multitasking in a fast-paced and changing environment.
Branch Operations Lead-Spring Cypress and 290 Branch-Cypress, TX JPMorgan Chase & CoBranch Operations Lead-Spring Cypress and 290 Branch-Cypress, TXCypress, TXChase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Collaborate with the Branch Manager to create a welcoming and vibrant atmosphere in the branch, ensuring every client enjoys an exceptional experience and feels part of a dynamic community.
Retail Operations Lead PetSmart LLCRetail Operations LeadDickinson, TXStore Operations and Overall Store Experience: Execute merchandise strategies to optimize sales, including receiving of product, product placement, seasonal displays, and promotional setups. PetSmart's Process Lead (Retail Operations Lead) has shared responsibility to drive operational excellence in our stores while upholding the company's vision, mission, values, and strategy.
Field Operations Lead / Senior Field Operations Engineer Eden GeoPower IncField Operations Lead / Senior Field Operations EngineerHouston, TXWe are actively demonstrating our next-generation permeability enhancement technology across diverse geologies worldwide, collaborating with industry leaders in geothermal energy, geologic hydrogen, carbon storage, and mining to redefine resource recovery for a carbon-neutral future. Our Electrical Reservoir Stimulation technology offers a precise, water-efficient alternative to traditional hydraulic fracturing, reducing environmental risks while maximizing resource extraction.
Case Operations Lead/Senior Case Manager Burnett SpecialistsCase Operations Lead/Senior Case ManagerHouston, TXThis role is designed for a highly organized, solutions-oriented individual who understands the full lifecycle of a personal injury case and can help ensure matters continue progressing efficiently through each stage of the process. Our River Oaks client is seeking an experienced personal injury professional to serve as a Case Operations Lead for their pre-litigation team.
Branch Operations Lead-Spring Cypress and 290 Branch-Cypress, TX JPMorgan Chase Bank, N.A.Branch Operations Lead-Spring Cypress and 290 Branch-Cypress, TXCypress, TXFull timeChase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Job responsibilities Collaborate with the Branch Manager to create a welcoming and vibrant atmosphere in the branch, ensuring every client enjoys an exceptional experience and feels part of a dynamic community.
Operations Lead In Training, IC Mister CarwashOperations Lead In Training, ICHouston, TXAccelerate your development through Mister's industry leading Operations Leadership Program-giving you real experience, hands-on training, and supportive mentorship to help you grow with confidence. This program is perfect for someone who loves working with people, thrives in a fast-paced customer service environment, and is ready to take the first step toward leadership.
Payroll Operations Lead Tews CompanyPayroll Operations LeadHouston, TX$135,000–$145,000 / yearWe're seeking an experienced Payroll Operations Lead to oversee payroll delivery through an outsourced payroll provider while serving as the primary liaison between internal stakeholders and vendor partners. This role is responsible for ensuring payroll accuracy, validating payroll calculations, managing vendor performance, supporting system testing, and driving resolution of payroll discrepancies.
Branch Operations Lead East West Bancorp IncBranch Operations LeadHouston, TX$23–$25 / hourAs a Branch Operations Lead, you will play a key role in: • Assisting customers with their financial needs such as cash withdrawals, deposits, transfers, and loan payment across different platforms (online and mobile) • Supervising the junior staff in the branch and providing guidance and approvals as needed • Supporting the Assistant Branch Manager in leading the branch team to achieve sales, service, and operational excellence. Our teams of experienced, multi-cultural professionals help guide businesses and community members on both sides of the Pacific looking to explore new markets and create new opportunities, and our sustained growth and expertise in industries like real estate, entertainment and media, private equity and venture capital, and high-tech help build sustainable businesses and expand our associates' potential for career advancement.
Design Systems & Operations Lead The PNC Financial Services Group IncDesign Systems & Operations LeadHouston, TX$91,000–$185,900 / yearPNC Employees take pride in our reputation and to continue building upon that we expect our employees to be: Customer Focused - Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and able to leverage that information in creating customized customer solutions. Role Summary: This role sits at the intersection of Design Operations, Product Design, and Design Systems, partnering across Product, Research, Experience Design, UI, and Engineering teams to scale design quality, consistency, and delivery effectiveness.
Client Accounts Operations Lead - Austin DLA PiperClient Accounts Operations Lead - AustinHouston, TXRemoteBased on overlapping assignments from multiple managers or for providing interim support for multiple biller's positions, the Operations Lead will be responsible to analyze and prioritize responsibilities to ensure maximum contribution to the larger billing organization, which includes process and gap analysis to be incorporated into customized training and mentoring to other staff members on all billing procedures. For global clients: coordinate and lead global client unified billing, which includes reviewing data for accuracy prior to submission, managing global client account assignments and performing all full-cycle billing functions associated with both the firm's and the client's billing requirements.
Client Operations Lead Barry'sClient Operations LeadPasadena, TexasSupport in regular deep cleaning, organization, and service of common areas, including the lobby space, FuelBar, Red Room/Lift/Ride spaces, retail shelves, locker rooms, hallways, and storage areas. Communicating with studio leadership, peers: the candidate must provide information to supervisors and co-workers, by telephone, in written form, e-mail, text, or in person in a timely and efficient manner.
Director, Operations Lead - Loans Enablement The Bank of New York Mellon CorpDirector, Operations Lead - Loans EnablementHouston, TXIn this role, youll make an impact in the following ways: Lead delivery of Operations capabilities for the Platform, partnering with EPO and Engineering to optimize client experience, control effectiveness, and efficiency across Operations Service Delivery Groups (SDGs). Every day, our teams harness cutting-edge AI and breakthrough technologies to collaborate with clients, driving transformative solutions that redefine industries and uplift communities worldwide.
NASA Front Door (NFD) Engagement & Operations Lead Amentum Services IncNASA Front Door (NFD) Engagement & Operations LeadHouston, TXThis position plays a key role in helping NFD become the Agency''s premier external entry point - outperforming other center‑level "front doors " - by delivering exceptional customer service and supporting a consistent, high ‑ quality user experience. Support and deliver training for partnership offices and internal stakeholders, virtually or in person, on how NFD forms route, how the system works, and best practices for entering cases.
NewNASA Front Door (NFD) Engagement & Operations Lead AmentumNASA Front Door (NFD) Engagement & Operations LeadHouston, TexasThis position plays a key role in helping NFD become the Agency's premier external entry point - outperforming other center‑level “front doors " - by delivering exceptional customer service and supporting a consistent, high ‑ quality user experience. Training & Stakeholder Support Support and deliver training for partnership offices and internal stakeholders, virtually or in person, on how NFD forms route, how the system works, and best practices for entering cases.
Sales Operations Lead The Cooper Companies IncSales Operations LeadHouston, TXThe Sales Operations Lead partners with Sales Leadership, Commercial Enablement, Marketing, Finance, and Operations to ensure sales teams are supported by scalable systems, clear processes, and actionable insights that drive revenue execution and customer experience. When it's time for people to build their families, the CooperSurgical Donor Gametes Services, California Cryobank and Donor Egg Bank USA, can help intended parents reach their goals with the highest quality donor sperm and donor eggs from rigorously screened diverse donors.
Director, Operations Lead The Bank of New York Mellon CorpDirector, Operations LeadHouston, TXIn this role, you'll make an impact in the following ways: Lead delivery of Operations capabilities for the Platform, partnering with EPO and Engineering to optimize client experience, control effectiveness, and efficiency across Operations Service Delivery Groups (SDGs). Every day, our teams harness cutting-edge AI and breakthrough technologies to collaborate with clients, driving transformative solutions that redefine industries and uplift communities worldwide.
Global Operations Lead, HCP Engagements - Managed Services Health PLS PricewaterhouseCoopers LLPGlobal Operations Lead, HCP Engagements - Managed Services Health PLSHouston, TX$124,000–$280,000 / yearMentoring junior team members; Monitoring financials and maintain budget profitability; Monitoring and managing other responsibilities not necessarily listed but logically inherent to the role; Learning and supporting testing for tools on expanded areas of HCP, HCO or Patient engagement; Logically, and critically evaluating HCP, HCO and Patient engagement and follow process steps; Managing deliverables on or ahead of deadlines and reporting any issues/risks beforehand; Working with global tech team and developers on application modification and bug fixes; Leading teams of individuals with a positive attitude; Communicating with senior leadership and senior client stakeholders; Delivering consistent "white glove" customer service; Contributing to the development of accelerators and knowledge assets for HCP engagement and SaaS implementations; Strong research skills; Experience contracting is preferable; Financial acumen for reconciling budgets; Has strong attention to detail; Familiarity with Advanced Excel and Power BI; Strong English language reading comprehension and writing skills; Ability to work in a fast-paced environment, with a strong emphasis on quality and accuracy. PwC does not intend to hire experienced or entry level job seekers who will need, now or in the future, PwC sponsorship through the H-1B lottery, except as set forth within the following policy: https://pwc.to/H-1B-Lottery-Policy .
NewProduct Operations Lead Career LaunchProduct Operations LeadHouston, TXAs a Product Operations Lead, you may work on projects that require strong execution, communication, analytical judgment, and the ability to move quickly in ambiguous environments. This is a strong fit for candidates who are actively exploring new roles and want their resume reviewed for relevant Career Launch opportunities.
Executive Support & Business Operations Lead Think OnwardExecutive Support & Business Operations LeadHouston, TexasOur vision is to be the platform that empowers energy companies to accelerate decision-making, evolve workflows, and achieve impactful results through our global community, advanced AI/ML technology, and open innovation model. By making data science challenges available to our community, we can quickly and affordablysolve complex energy problems head-on,tapping into diverse minds across domains.
Operations Lead Alpha Paving Industries LLCOperations LeadHouston, TXThe ideal candidate brings deep knowledge of asphalt paving, strong leadership skills, and the ability to manage multiple projects or large-scale operations simultaneously. We are looking for a highly experienced Asphalt Superintendent to lead and oversee all field operations related to asphalt paving projects.
Commercial Operations & Strategy Lead Persona AICommercial Operations & Strategy LeadHouston, TexasPersona AI is building humanoid robots for the most demanding environments in heavy industry — shipyards, steel mills, fabrication facilities, and offshore platforms — performing welding, grinding, maintenance, inspection, and material-handling work that is dangerous, physically demanding, and increasingly difficult to staff. Drive contracts to close by owning the execution layer beneath active commercial negotiations, which includes tracking open items, coordinating legal review, managing document flow, and ensuring both counterparties and internal stakeholders move toward signature within agreed timelines.
Cybersecurity Portfolio & Operations Lead HPCybersecurity Portfolio & Operations LeadHouston, TexasThe role aspires to operate with embedded AI support to include automated intake, tracking, analysis, and executive reporting—allowing the leader to focus on judgment, prioritization, and executive decision‑making. This role owns cybersecurity financial governance, vendor and contract management, workforce planning coordination, and executive operating cadence for a Fortune 50 cybersecurity organization.
IT Asset Operations Deputy Site Lead - Shipping ChevronIT Asset Operations Deputy Site Lead - ShippingHouston, LouisianaThe role is the primary bridge between vessel operations, Shipping stakeholders, vendors and centralized IT platform teams to keep shipboard infrastructure, business applications and communications services operational, compliant and ready for deployment, upgrade, decommissioning and support. • Shipboard IT Operations & Escalation Management: Lead operational support and escalation for shipboard server, storage, network connectivity, vessel communications, business-critical applications and troubleshooting with shore teams and vendors during outages or degraded service.
Launch Operations Mechanical Engineer Lead AST SpaceMobileLaunch Operations Mechanical Engineer LeadHouston, TXThis role provides technical authority and execution leadership throughout the launch campaign, ensuring mechanical readiness, risk mitigation, and flawless execution for flight hardware and Mechanical Ground Support Equipment (MGSE). The Lead serves as the primary on-site mechanical authority, bridging design, manufacturing, and launch operations while mentoring engineers and coordinating across internal and external partners to ensure mission success.
Lead IT Analyst - Manufacturing Operations Honeywell International IncLead IT Analyst - Manufacturing OperationsHouston, TXAs a trusted partner, we provide actionable solutions and innovation through our Aerospace Technologies, Building Automation, Energy and Sustainability Solutions, and Industrial Automation business segments - powered by our Honeywell Forge software - that help make the world smarter, safer and more sustainable. This role is critical to delivering end-to-end production execution and planning capabilities, integrating SAP with shop-floor systems (DCS, PLCs, MES), and ensuring material movements, capacity planning, and scheduling are correctly designed and deployed within SAP S/4.
Operations Site Lead - L4 Transdev North America IncOperations Site Lead - L4Houston, TXThey are responsible for oversight of daily tasks by the Fleet Deployment Specialists, Site Coordinators, and Driverless Roadside Assistance Specialists to ensure efficient delivery of the missions requested by our Clients. Support the operations leadership team in daily operations management of dispatch, including mission assignment, leading meetings, and communicating with internal and external stakeholders.
Third Party Data Centers Area Lead, Global Server Operations Google LLCThird Party Data Centers Area Lead, Global Server OperationsHouston, TXYou will lead a team of Senior Site Leaders and Operations Managers, balancing complex priorities including full OPEX management, operational efficiency, and key performance metrics (KPIs). 10 years of experience managing technical teams in charge of installing, configuring, testing, troubleshooting, or maintaining hardware servers and its components.
Operations Production Lead - IB4 Foxconn Industrial Internet - FIIOperations Production Lead - IB4Houston, TXFull timeJob Description: The operations production lead is responsible for overseeing daily production of the specified area, including supervising operators, optimizing the flow of product, and properly addressing production issues as they arise. Work closely with the engineering, FA and QA teams to streamline production, mitigate issues and minimize downtime.
Lead Sales Operations Specialist Honeywell International IncLead Sales Operations SpecialistHouston, TXAs a trusted partner, we provide actionable solutions and innovation through our Aerospace Technologies, Building Automation, Energy and Sustainability Solutions, and Industrial Automation business segments - powered by our Honeywell Forge software - that help make the world smarter, safer and more sustainable. The Lead Sales Ops Specialist, with the support of the larger Sales Excellence Team, is responsible for the implementation, adoption, support and compliance of the various sales' best practices between commercial and functional teams.
Lead Analyst - Real Estate Technology Infrastructure Operations Hines Interests Limited PartnershipLead Analyst - Real Estate Technology Infrastructure OperationsHouston, TXThe position balances structured execution of tactical workloads, including system configuration, monitoring, alert analysis, and remediation, with disciplined coordination across internal teams and external vendors to ensure infrastructure platforms are secure, resilient, and aligned with business needs. Leveraging an AI-first approach, the Lead Analyst, Real Estate Infrastructure Operations executes the deployment, configuration, monitoring, and support of technology infrastructure solutions across our property portfolio, including new developments, acquisitions, and management services assignments.
Team Lead, Market Operations CarvanaTeam Lead, Market OperationsHouston, TXThe Team Lead, in our Market Operations group, is responsible for running the local Carvana hub and everything that comes with it, including (but not limited to); market launch, operations, logistics, consumer branding, team engagement and effectiveness and, of course, the market's ongoing success. Our Customer Advocates will then either deliver the purchased vehicle to our customer's driveway using one of our kick-ass one car haulers, or they will meet our customers at one of our amazing coin-operated Vending Machines.
Legal Operations & Analytics Lead - Insurance American International GroupLegal Operations & Analytics Lead - InsuranceHouston, TX$125,000–$138,000 / yearReporting directly to the Head of NAM Claim Supplier Management, the role is responsible for owning the strategy, development, and performance of AIG's global legal matter management and vendor e-billing platforms. That is why we created our Total Rewards Program, a comprehensive benefits package that extends beyond time spent at work to offer benefits focused on your health, wellbeing and financial security-as well as your professional development-to bring peace of mind to you and your family.
Senior Field Operations Team Lead - 2nd Shift Stryker CorpSenior Field Operations Team Lead - 2nd ShiftHouston, TX$73,000–$116,400 / yearCollaborate with key stakeholders (Distribution and Field Operations, Sales, Mktg, etc.) in optimizing the supply chain while providing customer satisfaction through teamwork and empowerment, solve problems through a consultative approach, operate with honesty and integrity and provide a highly responsive and unsurpassed level of customer service. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information.
Senior Field Operations Team Lead - 2Nd Shift Stryker CorporationSenior Field Operations Team Lead - 2Nd ShiftHouston, TX$73,000–$116,400 / yearCollaborate with key stakeholders (Distribution and Field Operations, Sales, Mktg, etc.) in optimizing the supply chain while providing customer satisfaction through teamwork and empowerment, solve problems through a consultative approach, operate with honesty and integrity and provide a highly responsive and unsurpassed level of customer service. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information.
Operations & Finance Data Analytics Lead Acuren Inspection, Inc.Operations & Finance Data Analytics LeadHouston, TexasFull timeCommitted to delivering a Higher Level of Reliability , Acuren provides an unrivaled spectrum of capabilities including inspection, traditional and advanced NDE/NDT, failure analysis, rope access, materials engineering, field engineering, reliability engineering, drones, robotics, V-Deck and condition-based monitoring services. Responsibilities: Using tools such as Power BI, Tableau, SQL, data-wrangling platforms, and AI-driven automation technologies, the successful candidate will enhance reporting capabilities, support informed decision-making, reduce manual processes, and improve operational efficiency.